I had a brake problem and was unsure what I needed. The manager was able to answer all of my…read morequestions without making me feel stupid. I was able to make an appointment quickly and the service was great. I will definitely be going back. Thanks!

I had a slow leak in my tire. They fixed it and said they wouldn't charge me for it. They were…read morepolite and efficient. It was my first time there

Good place to have your car repaired…read more Fair and honest service at a reasonable price.

Great family run business with the lowest prices in town! Excellent customer service all around.read more

This is the first time I had my car repaired by Paul and I am not sorry I did so . To say the least…read morePaul and his crew are a first class repair facility that is not only professional but accommodating . I can't say enough about this shop but do go there because Paul and crew are a class act ...

For years of experience, knowledge, and repairs done RIGHT the FIRST time, Paul's automotive is THE…read moreplace to go!! I cannot believe I waited so long to have Paul as my mechanic. Had a major brake job done a couple of months ago. Priced a lot less than I had imagined and the brakes are working better than ever. Two oil changes since then. Fluids topped, belts and hoses checked all for one great price!! The entire staff is extremely knowledgeable! Good people! Don't waste your time and hard earned bucks anywhere else! Convenient scheduling, too!

First 30 miles of a 700 mile road trip and the tps lights up. Roofing nail in the right rear tire…read more Anyone notice the increase in road debris in Massachusetts...hmmm...budget cuts? Anyway a major local tire center told us they couldn't fix the hole but directed us to Main Street Auto. Like a nascar pit crew the mechanic had the nail out and plug in....fingers crossed. You could not ask for more responsive service. Cash is king. Extra Tip for speed!!

I have been going here for years for basic maintenance, but after my last visit, I won't be going…read moreback ever again. I had four snow tires on rims swapped out with four summer tires, also on rims, and they also topped up the tire pressure. The next day, I noticed a warning light for low tire pressure, but didn't think much of it b/c the tire pressure monitors sometimes get fluky after a tire change. A couple of days later, I got a dashboard warning "TIRE NEEDS AIR NOW." When I went to fill the tire in question though, the valve was bent and half broken. So after the holiday weekend, I was able to limp back to the shop with the nearly flat tire, told the supervisor guy what happened and got the valve replaced. Unfortunately, I did not have the receipt for the original work when the valve got broken, so I went back the next day with the receipt. I was stunned when they refused to take responsibility for the cracked valve, although I explained to the guy in charge that they had been the last folks to touch the valve before I discovered that it was broken. He was dismissive, told me I should have brought it back sooner, claimed the tire couldn't possibly have held any air for a week, and insinuated that I had somehow broken the valve, essentially calling me a liar. I'm pissed. As I said, I had been taking my car there for years, BUT THIS IS NO WAY TO RUN AN HONEST BUSINESS. It cost me $124 because they refused to admit their screwup and sought to blame me instead. Anyone want to be next?

My vehicle broke down on the Mass Turnpike and had to be towed. The tow driver recommended Daou's…read moreAutomotive for a quick and reasonable repair. I decided to take his advice and I, along with my vehicle, were taken to this location. Even though it was obvious that they had a full schedule, they took me in quickly and diagnosed the problem. Unfortunately it was the fuel pump. That didn't surprise me because I had noticed on my long drive some symptoms that might be a problem but was hoping to make it home before it failed. Since the fuel pump is in the gas tank on my vehicle it was a long and tedious repair so I spent most of the afternoon at the shop. I had the chance to talk with some locals that brought their cars in for repair. They all spoke highly of the guys working at the shop. When it was finally repaired, I drove off leaving my computer bag behind which I didn't notice until I was arriving home in New Hampshire. Unfortunately again, I hadn't given them my cell phone number but my home number. When I arrived home I found out that the guys from the shop had been trying frantically to get me to let me know I left the computer behind. I had a trip the next day to the general area, so it wasn't too far out of my way to swing by and pick up my laptop. They had secured it in the office and had it waiting for me. I have to say that I appreciated them taking me in unexpectedly and getting me back on the road as quickly as possible. They worked diligently on my vehicle and the price for the work was reasonable. I can only say that if I lived closer, I would have all my vehicle work done here. The manager here is a great guy and I appreciate his help.

Excellent service! They helped my step dad with a flat tire even though they were closed!read more

A GIGANTIC thank you to the guys who inspected my car on Tuesday September 4th, and while I drove…read moreaway with a big, glaring, bright red rejected sticker (I didn't even realize what was wrong with it and thankfully had an appointment for something else at the dealership the next day) they explained the state's newest rules regarding inspections (thanks, Massachusetts) and why the window tint installed just a year ago was now no longer legal (again, thanks for that, Massachusetts). As luck would have it, I had to be back this way at the end of the week for a wedding in Amherst, so I zoomed in for a re-inspection with one new tire and no window tint (and it was HOT this week!) a few days later and drove away 3 minutes later with a normal sticker. For anyone who may have similar issues this year, remember that these are not their rules, they just enforce them (and the inspection is now monitored on video, so Big Brother RMV can watch). Gas was cheap as well, so I filled up before heading on my way.

I go there all the time and have had several rude employees that work there one refused to give me…read morehis name when I just casual asked because he looks familiar he has a beard and tattoos short hair kind of a odd ball very distrustful to a regular customer sincerely jp

When we moved here, our local community page recommended Scott and Five Star, so we took our car in…read morefor some routine work for the first time about a year ago. Since then, we've had major and minor work done on our cars, and every single time Five Star has been fair, honest, and outstanding with their work and price. They recommended an excellent auto body shop when I had an accident, and even their recommendations are spot on! As other reviewers have said, they always look over the car and let you know if they find problems. They don't fix anything unless they talk to you first, and they fix problems fast so you have your car back quickly. These aren't just the best mechanics in town. These are the best mechanics I've ever encountered. They've never told me there was a problem that wasn't there. Never upped my bill, or added new charges. They HAVE told me when I didn't need work, or when a problem wasn't urgent and could wait, and they've saved me money. Best. Mechanics. Ever.

Recently recognized for the Local community choice award winner for Best of Central Ma!!! Congrats…read moreScott!! Such a harder working awesome guy!! I, as well as my Husband have been going to Five Star Automotive for years. I fully trust Scott's work. He is one of very few honest to goodness business owners who can be trusted. He does good business and has a great team working for him. His competitive pricing is amazing too! I never have to worry about my vehicles I have taken to him. He has helped us out so many times. He's got a great big heart. We're the average poor family these days with kids and he has given us breaks because had we gone anywhere else we would have been paying a heck of a lot more. He does great things for people and our community. I am forever grateful for him. I don't ever want to take any vehicle I own to anyone else. What Scott says is 100% trusted and there is no better place! He's a busy guy and it can take a while to get in for service. But often times I will drop my vehicle off on a Sunday night and be ready to come get it a day or two later. And that's quite alright with me!! They have been really good to us. All great people. Friendly and I swear I could give them all a hug. We tell everyone we see to go to Scott. It's not just about business for Scott, he gives his all and he cares about people. It truly is a fantastic business! You must go to 5 star! We love them!!!

A little over three weeks ago, I was headed back to Maine from Jersey following Thanksgiving…read more Unfortunately, my wife's car broke down on I-84. After spending hours on the shoulder just shy of the Sturbridge exit, my car was towed to a nearby hotel. I told the tow truck driver how much places in the area wanted to charge to repair my car, and he told me about Edward's. He told me to call there and ask for Rodney. He said that Rodney would take care of me...and that Rodney did! I spoke to Rodney about the problem with my car. He said that he would have to see the car to verify the part that needed to be replaced. I asked him if I could send him a picture of the broken part, and he agreed. So I sent him a picture of the broken part. Once he received it, he told me he would order the part and have it waiting for me. He offered to take me back to the hotel while the car was being repaired. Along with that, he said he would pick me up once the repair was completed. The car was towed to his shop, and he quickly started the repair. During the repair, we talked, and he was very supportive, and understanding. The car was completed at a cost I thought was fair. We then talked briefly, shook hands, and I was on my way. Rodney was an awesome person! I would definitely have my vehicle serviced by Edward's again.

worst thing I ever had to deal with never going back I brought my vehicle and was sent away they…read moresaid it was too loud when it is stock exaust with no problems with it it is factory

In July 2022, my wife and I got a flat tire on the Mass Pike and ultimately limped to Main Street…read moreTire for a new tire to continue our journey home to Western New York. The staff at Main Street Tire were first rate: They gave us a great price on a tire to get us home, noticed that we were low on oil and took care of that, and were courteous and friendly and fast. Their entire facility was clean and their waiting room area was comfortable. If I lived in the Palmer MA area, I would be swear by Main Street Tire for all of my car tire needs. Since I don't live in the area, I can only give them a great Yelp review, which is richly deserved. Thank you, guys! John Kolaga, Buffalo, NY

John is a one man army who will give you honest pricing and will usually rectify any issues you…read morehave with your car and give you an honest opinion on any questions or concerns you have. A very down to earth guy as well!