Not receiving a good service at all. Two cleaners did not touch one bedroom and living room at all. I have a two bedroom apartment but not even half of it got cleaned Never requeat any service from them read more

I've been with Merry Maids of West Seattle for over 20 years I think...a very long time. They always do stellar work paying attention to the smallest detail. Jeff is great to work with and I know I can always talk to him about anything that I'm concerned with regarding the house cleaning and he will be just as concerned to always make everything right. I have to say I have had very few questions over the last 20 years. Great owner and great crew.. Thanks to all. read more

My husband and I love Merry Maids of West Seattle! We have been using them for the past 1 1/2 years to clean our house. We are always really happy with their service. Jeff, the owner, is a pleasure to work with. He came to our house (on a weekend!) to give us a detailed estimate. Jeff is always really responsive over e-mail and he also sends us a reminder before each cleaning, which is super helpful. I appreciate how professional and convenient Merry Maids is. The workers show up in uniforms and the company has insurance in case anything goes wrong. They also accept credit cards, so you can have them automatically bill you. We are signed up for a once a month cleaning, but they are very flexible and you can choose a different frequency. The first visit cost a little bit more because they did a deep clean of the whole house. Now they clean everything and do deep cleans of two areas (which rotate each month). We love coming home after our house is cleaned. Everything smells good and the house is spotless. They also leave a little card with the names of our cleaners and what areas they focused on. We were previously using a self-employed cleaning person, but we are much happier with Merry Maids. Our previous maid only accepted paper checks (which was a pain), frequently changed our cleaning day (to be more convenient for her), and wasn't transparent about who her assistants were or what kind of insurance she had. read more

Merry Maids - This is the card they leave us after each cleaning. It has the areas that were deep cleaned and the names of our cleaners. - Home Cleaning Near Me

I had the Merry Maids clean my house their work was horrible and their attitude was worse . They actually did damage to my tiles in the bathroom that was permanent . They scratched the beautiful Thermador range in my kitchen . Their work was lazy and half done . For what these ladies charge I could have got someone who knew what they were doing . If you have a nice house I do not think I would send them there ! read more

Used them once. They did a good job but the manager was so abrasive, his name is Jeff and I told him that his customer service was not appreciated: He told me how much he should have charged me when I booked 2 hours and his staff worked for 2.5 hours! His email was as follows: I'm sorry that you don't like my "customer service" but I'm not in business to lose money. I was informing you so you didn't expect to get that much done again in two hours. His entire string of emails to me was constant complaining and rudeness. Would never hire him again, he told his staff off once they did too much work and let me know that. He should have kept that to himself or told us in a friendlier way. Just a rude person. Won't give my hard earned money to a rude person and I'm sure he treats his staff just as awful. read more

I do not recommend. We have had 2 extremely poor experiences. Counters not being wiped down, toilets not being cleaned and dust everywhere. I just spent 1 hour re-cleaning what they didn't do, only to find my vacuum completely full/ which means it wasn't done. I really tried to like them after the first bad experience but I just can't keep the cleaning what they don't do. read more

We used Merry Maids during the first two trimesters of my pregnancy when I was too sick to keep up with the housework. I was extremely impressed by the quality of work done by the cleaners who came to my house monthly. They worked efficiently and thoroughly. The pricing was by far the lowest of any other cleaning service we received quotes from. Unfortunately we moved and had to stop the service, but otherwise would have continued to use Merry Maids regularly. read more

This deserves one star simply because the "maids" did an outstanding job cleaning our house. HOWEVER, the owner/manager of this particular branch (his name is Jeff) has some of the absolute worst customer service that I have seen in a very, very long time. Completely inappropriate manner in how he communications with his customers. Beware! There are so many other cleaning services in the area who will not only do a good job on your home, but will also provide outstanding customer service and friendly communication. Please do yourself a favor and avoid this merchant at all cost!! read more

Beware! They are not alternate lifestyle friendly. . The owner of the franchise refused to work anything out with us and called us 30 minutes before they we were scheduled to clean and canceled. read more

I've used these guys for almost a year, at least since last summer, and been happy with every visit. The value is great and I'm delivered the same quality with every visit. I've used a couple of other 'local' services and didn't get the same results. I'm pretty picky and never feel like I have to look under the covers to see if anything was missed. I can look around and see and feel a quality job. Oh, and love that they will change my sheets. Thanks West Seattle Merry Maids!! read more

After using this service over 10 years ago a few times, with stellar results, the last time ended less than great. Jeff and I had a bit of a "situation" which never was resolved. Fast forward to today. Jeff and I had a nice conversation about what happened those many years ago and all has been resolved. Regardless of The Who and the why, I really can appreciate how a business owner will care that much about public opinion and how thoughts and feelings can potentially hurt their business. He was deeply disturbed by my allegations, and, although memories are fuzzy, did apologize. I can honestly say his concern about what happened really moved me. There aren't too many people who would go to that extent to resolve any situation, let alone care enough to talk to you at all. Closure has been accomplished and this company, and its owner, well deserve 5 stars. If not for anything else, but for his morals. It's amazing what a simple conversation can do to alleviate anything negative in this world. Thank you, Jeff! read more

I have been using Merry Maids (West Seattle franchise) since we move to West Seattle in 2008. First, to respond to some prior postings about Jeff the owner. I am a very particular customer and Jeff has been nothing but professional and accommodating to me every week, for 8 years. He is very quick to respond, and when the infrequent accidental breakage occurs, he quickly makes things right. He consults me first when he has to make a change in the team he sends over. About the cleaning: I earned high school and college money cleaning homes and know how to do it correctly, and how difficult it is to please everyone. Those MM's are wizards! Kenny carries my elder kitties around to different rooms while she vacuums so as not to fritz them out. They clean around our home offices without disturbing us. And when they are done, everything looks and smells wonderful. (And as I said above, I am soooo picky, especially about my bathrooms and kitchen.) I can't imagine using another cleaning service. read more

I have been using them every other week for a few months now, and I never cease to be impressed with how thorough they are! My house looks, smells, and feels so clean every time. I have 4 sons, and it is incredible to me what they can accomplish in 2 hours!! Love them! Highly recommend! read more

I have been using Merry Maids for the past 8 months. They have great attention to detail and have the most helpful staff! I receive a reminder of my cleanings a day in advance, and when I need to reschedule they are very accommodating. I recommend Merry Maids to all my friends and family! read more

I contacted Merry Maids to clean my home right after Christmas. The cleaners arrived on time, were friendly, and did a wonderful job in the allotted time we requested. Definitely will be using them again! Thank you Merry Maids! read more

Terrible service. I paid for a 4 hour clean and told them to focus on the kitchen and the refrigetor wasn't cleaned at all. I took pictures and sent them to the franchise owner who yelled at me then I had to go through the national office to get a refund. read more

I was able to make an appointment on short notice to have a deep clean done to my condo kitchen and bathroom after moving out. I originally planned to do all this work myself before renting it out to tenants, but it was coming down to the wire and I was in a pinch with no time to actually do it. I wish I could remember the name of the person who I spoke to on the phone to make the appointment because she was very helpful and friendly. I decided to go with booking a team of 2 to come over and clean for 2 hours at $90/hour and it was SO WORTH IT. Anel and Suzie did a great job, cleaned the cabinets, fridge, and oven inside and out. Both bathroom and kitchen look great and I think it would have taken me 2 days to do the work they did in 2 hours. There are some negative reviews about the owner but I had no interaction with him throughout this process so I can't speak to his customer service, although he did leave me a voicemail reminder of my appt. the day prior which was nice. read more