Fantastic selection, great service, friendly people, I'm impressed…read more Also they run a Wednesday at 6pm run club which is fantastic!

Great place all around! Heather was incredibly helpful and knowledgeable throughout my entire…read morevisit. She took the time to properly size my feet and brought out a variety of shoes she thoughtfully recommended based on my foot shape and size. She encouraged me to try on multiple options and explained the differences between them, making the process easy and comfortable. She genuinely cared about making sure I left happy and confident in my choice, and I did--walking out with exactly the shoe I was looking for. The customer service here is top-notch, and the overall experience was welcoming and stress-free. I truly appreciate the positive experience and personal attention. Thank you so much!

This place is amazing. I bought a couple pairs of running shoes from this store about 6 months ago…read moreand both pairs still feel great. My mom wanted a nice pair of walking shoes and I told her this was the best place to go. The young man helping us (Milan) was super nice, super knowledgeable, and incredibly patient. My mom ultimately settled on a nice pair of Brooks running shoes and she loves them. This is the only place I'm gonna buy running shoes going forward.

For context, I came here 2 years ago and worked with a great associate. He was a run coach for a…read morelocal high school and got me started on my running journey. Now, I return looking for advice in regards to shoes and marathon prepping. I had a very nice associate this time again but they had never ran a marathon nor did they actually run. The other reps maybe did track? I came on the weekend so I waited over an hour to be seen. I did request training advice when I checked in. I left not accomplishing what I hoped for Overall, I was disappointed. Nice staff though and goodrunning accessories. They don't carry nikes. I guess you may need to get lucky on who you talk to in regards to your goals out of the visit.

This store is a little pricey for me, so I usually buy a shoe that's either on sale or clearance.read more

I went in today looking for Birkenstock clogs because the website said they had it available same…read moreday. I asked a blonde girl named Sofia for help and she was literally no help. I told her that they didn't have the size on the shelf I was looking for and she gave me the excuse, "if it's not on the shelf then we don't have it." She ended up walking with me to the section to see if she could order it online for me but ended up realizing that her system shows they do have the size in stock so she told me she would check (on her own free will) which I did appreciate. After 15 minutes of waiting, we noticed she was just going around the store doing other things like chatting with coworkers and opening/closing other boxes of shoes for fun so we realized she was literally just ignoring us. We decided to pay for the other shoes I had and I told the girl Jennifer at the register about the bad experience and how Sofia never came back to give us an update but Jennifer also didn't seem to care. I truly wouldn't have cared if they had them or not, the issue that really bothered me was Sofia didn't communicate effectively and left us waiting there for 15 minutes after she was clearly dilly dallying. All in all, gen z workers here who have no customer service or communication skills. I wouldn't recommend going if you need help bc they'll just give you a blank stare and offer no help/solutions on top of ignoring you.

I'm standing there holding a shoe I want, tell like 3 people who work there I need a 9.5, I get and…read moreaight . 15 minutes pass by. I stand in front of the cashier ask for a 9.5 I get an aight again.... 10 minutes go by I wasted time again!!!

If I could put no stars this is what I would put, all the employees are NO HELP AT ALL!!! I had to…read moreget the shoes myself even on the highest shelves. when I had to go look for the employees, I would find them arm wrestling. (As seen on the picture below) After all of that during my purchase, the employee still have the audacity to ask for me to give him a $10 tip. Like what?!

Came by to pick up seasonal rental skis. Staff were helpful, patient, and helped ensure we had the…read moreperfect size and settings for our kids. Their rental area is easy to navigate and items are neatly placed where staff can locate your size to get you fitted.

My favorite Sports Basement. I can always rely on the fantastic sales associates here to help me…read morefind gifts that are different, new or just right, especially for my workout fanatic husband that seems to have everything. After staring at a sea of workout tops, the associate named Puma recommended the perfect new top from ON. He had a wealth of knowledge of brands, price points and fit. Also he was so friendly and helpful. Another male associate in the equipment section was also incredibly helpful and kind to my predicament of what to get for a gift. He pointed me to a new Yeti shaker and individual packs of creation from a newer vendor to stuff it with. Always nice to walk into a store knowing the employees are always ready to help!

Great selection and the staff is kind and knowledgeable! Always great to do business with the folks…read moreat Airloom! Prices are fair, reasonable, and they are negotiable!

terrible customer service from the get go…read more I reached out regarding an item they were selling on their story, they gave me a price of $40 . I told them I wanted it, they said they only can sell it in store. I was okay with that, and told them I would be there that same day. I show up to the Pleasanton location (which was 38 miles away from me) to find out that no it wasn't there and 2 that now they wanted $200 for the item. I asked them why they would have me come there if it wasn't there and they all thought it was funny for one, and 2 gave me a response of "show and tell". I don't understand how this place is even in business, it's like a ghost town anytime I've come in the store, the people are so rude and not welcoming at all. Honestly to be laughed at by people you planned to give your hard earned money to is incredibly insensitive and disrespectful. Time is money, and they clearly have no respect for anyone's time NOR money. I don't play with my time but I don't see this place being successful much longer... karma.

This location was pretty good, they didn't close down but were told they just moved to another…read morelocation in the outlet.

I would give zero to this places if I would have opinion too. My son wanted the Nike Jordon and we…read morewent there because some one recommended the store but when we got there the sales manager and the guy who was there they both were so arrogant and not helpful at all I just do not get it how people can not do there job with with passion when they get paid for it. I mean they are selling and you can only attract the buyers if you are welcoming them people are here to by $200 to $300 pair of shoes and there attitude was was worst which pissed off my husband so bad and we decide to leave the store. I am so glad we didn't waste our money there. I would never recommend this place at all.

So many options and tons of people on the floor to assist if you should need help. We love boot…read morebarn but I think it's important to mention the location is PERFECT. The entire shopping center has a Target, TJ Max, Pet co, Dollar store, and a McDonald's and a few more places but it's litterally all our favorite places in one spot, we felt like we hit the jack pot. This boot barn had many options and I was able to score some cute red boots for myself for half off 2 pairs of boots for $165 can't beat it.

5 stars all the way! One of the best customer service experiences I've ever had. That old school…read morecustomer service which seems to be far few and in-between. I was greeted upon entry. Escorted to the area which had my size. And followed up with later as I explored the store. The store is large. Many many many options. Not only do they sell boots, they sell clothing and accessories. BUT, unfortunately, the women's Large & wide boot sizes (11 + ) are minuscule. They stop at size 11(M) and there aren't many options in comparison to the other sizes. I was so disappointed and defeated. If you have a larger foot you will have to shop online. This is why I took off a star.

Always am able to find something I want when I visit here. I came here to combine the necessity for…read moremy wife to buy shoes with the company being sold (meaning deeper discounts). The stars aligned and the prices were jaw droppingly low from previous purchases I've made here, online, and other outlet locations. The tough part here is having the the colors I want that are on sale and in my shoe size (10.5 - 11). Way too common and leaves a lot of colors that are not anyone's style really. The staff are super helpful and offer to help bring your stuff to the front if you're overloaded with boxes. They even offer to take out boxes for purchases to make carrying them outside easier. Good call! I was able to score a few pairs during this fire sale. Makes me sad to think they're clearing all inventory and wonder about the fate of this particular location even though the news articles mentioned this of 1 of 2 outlet locations staying open while the full price stores in the US close. I really hope this company is able to turn itself around and stick around. I've always really enjoyed how comfortable these are, even if they wear quickly and generate way too much static walking around the mall.

Lots of varieties and great prices. Always very friendly staff. Quick and accurate service too…read more Always good to come right before the outlets open: easier to park and lots of choices in colors and sizes. Especially close to holiday weekend, there would sometimes be 50% or 60% off at the sale rack. If you are patient enough to search though the boxes, you can get a great style and color. Highly recommend and would come again.

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

This store has a terrible customer service. The employees are rude and they also do not greet…read morecustomers. The lines are extremely long and one customer had to ask for them to bring out more cashiers to help ring up customers. They also give you a hard time when you want to return an item saying you cannot return when it's clear that the policy allows return an item that is unworn with tags attached, and within 30 days. They do not honor returns this store is terrible. The ladies that ring you up do not even look at you, they are also rude. The Nordstrom rack in San Leandro has better customer service. If I can give one star it would have been nice