I parked here by accident. Visiting for the week from out of town. First time ever in Lubbock. There is a towing sign on the wall of the building but one would assume it applies to the length of the buildings (Brûlée Bakery is next door which is where I was for a couple of hours). I did not even see this sign when I parked but noted it afterwards. What I did see is a sign made for the shop in front of the parking space directly next to mine that is for time limited parking. If you are looking to make sure you aren't in the wrong spot that flags your attention and you think you're fine. If you happen to notice the sign on the wall you still think you're ok because you are patronizing that shopping center. When I was getting ready to leave the bakery I was on my phone sitting in my car in order to finish my conversation before I started driving. A nice lady stopped at my car and signaled for me to roll down my window. She said "just so you know, they normally tow people." As if I was lucky my car was still there. I sweetly smiled and said I was from out of town and wouldn't be back. By this I mean I will never darken their doors. I was going to go in once my call was done just to see what they had before I left. My mom's dog is spoiled rotten by the whole family and I might have spent too much money there. It has happened once or twice as he is the sweetest Malshi ever created. Now? No. If this is truly only their parking, I am sure the owner gets tired of people parking there. But I am a complete stranger to your city, and I do not feel welcome by your establishment at all now. Not to Lubbock and not to your pet store. It felt elitist and hair trigger punitive for a simple misunderstanding. I know I'm not the only person to interpret the signage this way, even for people who live here. What I learned quickly about parking in Lubbock is that there are many places you have to hunt for it. As long as I saw I was ok to park in the lot or shopping center of my destination I had to park and walk quite a bit. How about you as an owner get better signage? And what a way to welcome someone to your town - can you imagine if I were towed and had to go through the expensive and complicated process of figuring all that out? I looked at the city this week in context of if this is a place I would live, and if so what places what I frequent. I can tell you 100% this is not one of them. I believe in kindness and giving someone the benefit of the doubt. They obviously do not reciprocate this ideal if they "typically tow people". This is only the second negative review I have left on Yelp to my recollection. Obviously they do something right because they get good reviews from patrons. It may be unfair because I didn't go in, but so is towing people because you can't get your signage to make sense. Would give zero stars for their attitude but I did enjoy the parking. read more

Merlin's is wonderful! Visited with my dog for the first time today and could not have left more happy with how kind the staff are. My dog was a bit shy, even skittish when she first arrived, but after sampling some delicious treats she was quickly comfortable and happy! We purchased a bag of homemade dog treats that are all natural, organic, non-GMO, and almond beef liver flavored. They do a Paw Power happy hour on Thursdays and Fridays from 4-6 pm with treats for pets and humans and have a rewards program. Today we received 10% off our purchase when we joined and we can't wait to go back! read more

Merlin's Pet Shop - Rewards tag for easy scanning every time you visit! - Pet Stores Near Me - Lubbock, Texas

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After a not so stellar experience with the "kids" working next door at AFC, I spoke with the owners about what happened, and came to return the incorrect product they sold me to their new store next door, Merlin's Pet Shop! The owner is learning holistric pet treatments, and she was very helpful in recommending raw foods for my 4 cats, and special tonics for my medically troubled kitty cat, Bella. There is a very sweet, big doggy there, or it was that day. Very kind, came said hello, and went back to his comfy spot on the carpet while the owner assisted me and listened to the story of the medical anomaly that is my cat Bella. I will be shopping here again, and look forward to hearing from her on more treatment options for my cat. read more

We love getting pet food and treats here, always friendly and remember what you need , also pet friendly (obviously) and always greet your pets read more

I was pretty happy when they first opened, but I guess they didn't get the business they expected because the shop now usually is closed with a sign that says to go next door for service. I tried that and since there was only one high school age girl running the AFC store no one could let me into the main shop. Headed over to Pampered Paws Boutique for the food I wanted. I now shop at Pampered Paws or doggiefood.com for all my dog's food. read more

Best holistic pet store ever! Dr Kat knows her stuff! She treats my 2 dogs and my 3 cats with such love! She's always right on the mark! I love the high end food she sells and my animals love it! They are all healthy, happy, and have such beautiful coats!! I just love Merlin's and Dr Kat! She also treats me!! read more

They are so so helpful here. I will always get my dog food here. They have an awesome rewards system. And o am always overwhelmed by the customer service. Everyone is so nice! read more

What a fun and nice boutique! Easy to find, lots of holistic foods & unique items. The staff is very knowledgeable and I was even able to shop for myself at Alternative Foods, next door. Health and wellness for the whole family - and the leather collars are to die for! Griggs coat is now shiny and his digestion is good. Quality food makes all the difference. Thank you Merlin's :-) read more