Our pets LOVE the Regal Pet Resort! We have a 1yr old Lab and a 4yr old Brittany Spaniel. Before we…read moreadopted the Brittany, we used lots of regal services for our lab. We first took her to another "kennel" in Lubbock and I cried the whole time she was there because it was dirty and I knew she was not happy. BUT after discovering Regal we have never taken our pets anywhere else! Todd and his family/staff are amazing and such great people. They love animals and you can tell by the way they run their business. We often took our lab for their "daycare" services so she could enteract with other dogs. They are great about getting information about your animal and careful to choose which other animals they can play with. She loved visiting her "friends" at regal and would get so excited when we got past 100th street because she knew where we were headed! Everytime I picked her up she was happy and tired! Which I SO appreciated! We use their weekend kennel services and it is fantastic. The prices are a little steep which is the only reason I gave them 4 stars. They are attentive when you bring in your animal and really get to know you and your animals. They always wrote down any notes I gave them for bones/treats/meds etc. I never worried about our dogs while they stayed at regal- I knew they were being well taken care of! Todd always knows our pups and us when we come in and is very patient with our sometimes hyper pups! They are also great about keeping records of the shots and such, Todd even called to remind me one week that our pup needed a second immunization for an upcoming stay! :) I can't say enough great things about Regal- they are truely a home away from home for our dogs and they love a trip to see Todd and the staff. If you're searching for a great place- Regal Pet Resort is it! Thank you Regal for bringing a great place for pets to Lubbock!

My dog was boarded here from March 16-20, 2026. Upon pick up, she had symptoms that required…read moreveterinary care. Following this, I requested documentation from the facility, including daily monitoring records, incident reports, and any notes regarding her condition during her stay. I was provided a general summary and minimal records, but no detailed documentation showing consistent monitoring or condition checks. I was also informed that the facility had spoken with my veterinarian and referenced certain statements. When contacted the veterinary office directly, they clarified what information they could share and did not confirm those statements. The facility maintains that no issues were observed during the stay. However, given the timing of the illness and the absence of detailed documentation, this raised concerns for me. I made multiple attempts to resolve this matter directly and professionally. This review reflects my personal experience, veterinary records, and documented communication.

Taeler was not a very courteous employee. I was treated in a very condescending way. I believe the…read morebusiness overall is good at what they do however this particular employee could use some training in customer relations.

This past week, Wagbnb took care of my six-month old puppy for her first-ever boarding stay. I had…read moreto leave town unexpectedly and needed a place for puppy to stay. Wagbnb booked her into a spacious suite at a moment's notice, sent lots of photos and videos of my puppy's stay, and made sure she was comfortable and safe. When my puppy was a bit too nervous for playgroup, staff immediately contacted me and arranged to do individual play with my puppy instead. Staff puts dogs' safety first. Puppy came home without being overtired, hungry, or thirsty. I rarely board my pets. When I do, Wag is the only place in town that I trust.

Easy five stars! Great atmosphere and attention to detail. Annie's fresh cut looks amazing.read more

The communication with the staff and the consultation was very professional. The staff is friendly…read moreand helpful. The salon is very welcoming and clean, I felt very comfortable leaving my puppy here for his first groom. They did a fantastic job on him and we have a plan moving forward to continue to train him to be comfortable when getting groomed. I looked around before coming here and I will only use this place moving forward. Thank you!

We are going to miss this 10 star kennel. They are absolutely fantastic! We have a Catahoula with…read morean anger management issue he is working on who has NEVER had any issues while being boarded. They are compassionate people who truly care about the animals they board. The facility is very clean!

I have purchased 3 Chow Chows from Michael & Linda . Kobe, Nukie & Ginger, They are/were the pride…read moreand joy of my life and my family. Their temperament, and socialization are commented on by everyone that comes in contact with them. From families with small children to groomers etc. They are the most docile, interactive and loving dogs we have ever had. Linda has always taken the time to answer any questions I had in the beginning and continues to make herself available. These Chow Chows are extraordinary and the passion and care that these breeders show make it even better. I am waiting for another Chow Chow to become available and I would highly recommended Dreamland Kennel if you are looking to purchase a Chow! Thanks Michael & Linda, Jennifer A. Giurovici-Gomilin

Amazing vet clinic! The best care my cat has ever received! I was so nervous to try a local vet…read moreafter moving to Lubbock, but I'm so glad that I gave "Above & Beyond" a shot. They truly went "Above & Beyond" for my 6 year old cat!

The vet is a salesman, not a vet. He will not even attempt to diagnose your pet without…read morerecommending some sort of paid test first. My cat had symptoms and he refused to even attempt a diagnosis, and tried to sell me on a blood panel. I took her to a different vet, and she just had a respiratory infection. This has happened 2 times with 2 separate pets. They also charge more than $30 extra for check ups than other vets in Lubbock

Live Oak has been a great place to board our dog. She is super shy but they really try to make her…read morefeel comfortable and safe. The staff is friendly and professional and I highly recommend them.

I'm sorry to say These people are not responsible. I have been using them a little over year, the…read morelast 3 times what I have requested them to do didn't get done. 6 months ago I left my dog there on a 2 November got reservation and asked them to give him a grooming which didn't get done. June I left him there for 5 nights with enough food for that duration. When i picked him up there was 2 days of food left so i guess they decided he didn't need to be fed every day. This visit I had a reservation for 2 nights. I was called this morning and asked if I was picking him up today and I said yes. when I went to pick him up I was told that I wasn't supposed to pick him up till Tuesday so again he wasn't groomed. 3rd time a charm, I won't do business with people that don't take care of their business.

Absolutely not good for small dogs. When I picked her up, she had scratches and was wet, smelling…read moreof urine. Her bed was soaked, dripping with water and smelled so badly that I had to throw it away. Our local contact was never called to indicate she was having any trouble. I called to check on her, and nothing was said about her having issues other than her being scared of all the big dogs barking. However, when we picked her up, I was told that she wouldn't eat, wouldn't come out of the cage, and that she urinated and defecated on herself. I don't know if they didn't call the local contact to get her because they didn't want to refund any money or what, but I will not be placing any dog there in the future.

She was very caring and good with the dogs. She got our dogs in the next day I called as we were…read morejust in town for 3 days. Would recommend!

Dee is AWESOME!! My dog, Daisy, absolutely LOVES spending the weekend here and playing with all her…read morefriends. I have peace of mind when I leave town because I know Daisy is in good hands and well taken care of. Pricing is very reasonable for the excellent care your pup will receive. Dee is super fast at responding anytime you contact her, and she also sends little video updates of the dogs playing! I highly recommend Leash & Collar to everyone I know. This place is a hidden gem!

Dee is awesome. She's very kind, caring and professional. She truly cares for your animals and…read moretakes very good care of them. Dont look for anyone else because shes the BEST!!!!! Dont board your pets and stress them out, leave them in thier environment and have her care for them... you wont regret it.

I took my dog to the grooming salon in December with his vaccinations that were done only three…read moredays prior in Dec 2024. He was groomed and the gal did a great job. Since it went so well I made another appointment. When I got there they said they didn't have his vaccinations on file. I explained that he was here four months ago and I left the paperwork. They apologized and I had my daughter run to the house and send me a pic of them. They then said they don't take handwritten vet notes. They didn't say that in December. She looked again and said she didn't notice which vet it was and that she does take handwritten notes from my vet only. Once that was settled she looked at my paperwork again and said since there wasn't an expiration date on the vaccines she couldn't groom my dog. She said that she had no way of knowing whether the rabies shot was a one year or three year shot. I tried to explain to her that it should really matter since these were way under one year old. She refused to budge on the matter. She called a manager and the only one available was one from the warehouse who had no idea about grooming and vaccinations. He refused to allow her to let my dog get groomed. So, after about 30 minutes, I left with my shaggy dog. Such a sad experience when a little common sense could have helped. In my opinion she didn't want to groom another dog. Mine is a small Yorkie who just needed a haircut.

Took my dog in for a grooming and was told they only have two people that are able to use scissors,…read moreI've recently moved here from Colorado and never heard such a thing. Why are you in business if your groomers can't perform the job your hiring them for!! Just sell high priced stuff then and get out of the business of grooming. What a joke this place is! I now appreciate the people we had in Colorado, everyone there had and can use all the tools of the trade. YOUR A JOKE, please close your grooming area and make it a petting section! Total let down!!!

Everything went great and was able to book for next day appt for 2 dogs. Thanks so much will do…read morebusiness again

Very Displeased With This Mobile Grooming Service ... I have…read moreused this grooming business for a couple of years now. The groomers are pretty good groomers that for the most part I have been happy with and given several good reviews in the past, but their business ethics do not cater to good customer service. I have had no issues with this business for two years and all of a sudden they seem to think it's good customer service to change that customers appointment date just because they choose to do so? Beware: They make an appointments with you that's agreed upon four weeks ahead of time, text you that appointment day and time, and text you to remind you of that appointment time the day before, as they always do, only to have changed that time themselves from 10:00 am to 1:45 pm. That's four hours later than your appointment time agreed upon when you made the appointment. And not one person calls or texts you to ask you if you wouldn't mind changing that time. And when you ask why - they threaten to go up on the rate you have been paying to use their grooming services saying you have been paying much lower rates than what their rates are for your dog! Well, I just wonder why I was told that particular rate when I first began using their service two years ago and for those two years have been paying that same rate every four weeks. The groomer had not mentioned that rates had gone up. Hmmm I think I smell something kind of not right there when you call them out on their lousy customer service. So I go ahead and take the 1:45 appointment because I was in a situation where I had family coming in from out of town and my dog needed to be cleaned up before they arrived and I would not have been able to get an appointment for that day anywhere else because of no appointment. We just rearranged our schedule so I could get my dog groomed. Then ... Why would anyone think it's an okay thing for a dog to be groomed in this hot Texas 90 something degree summer weather heat in a grooming mobile unit that does not have a properly working AC?! If I would have been told that before the appointment for my dog I would certainly have canceled! Wasn't told that until my dog was brought back to me in my home panting like she had been running a marathon! Very dangerous possible heat stroke moment there for the animals you seem to claim you love Furry Land, yet only have a fan that barely cools when they are being dried with a high velocity dryer in that kind of heat!! OMG!! How can you possibly think that is a safe situation to put an animal in?! Not to mention your poor groomer which was very hot and flushed herself when she brought my dog in my home to me. How can you people think treating your customers and your employees that way is okay?!! Shame on you Furry Land Mobile Grooming! Yep Traci M. you have an answer to everything! Just to make some things clear... Your groomer told me after she brought my dog back in my home to me while we talked about my appointment being changed about it being best to make the appointment at 7:00 am to make sure of them not being late or changing it. She has never told me that before. And that was told to me AFTER she groomed my dog and brought her back in to me and I asked her why you do that to customers. (changing their appointment times by 4 hrs like that). Then I was told that you had new customers on the north side of town and that's probably why they changed it. So there you go! The groomer brought Josie into my home just like I said, and again, funny how Josie was not panting at all when she left out my front door before getting groomed. The groomer is the one that told me she was in an older mobile van and had to use a fan over the top of where she was grooming Josie to have air. How else would I know about that to even raise a complaint about it! Think about that one. That's just common sense. She also made the statement that it was really hot in there. We even talked about how hot the summer Texas heat can get. Josie went over to her bed and laid down panting and I told her it was nice and cool in the house. You can't get away from truth right in front of your eyes! You were not there Traci M. Your groomer can say whatever she wants to keep her job. I know what she told me and you cannot change that. You can kind talk all you want, and try to be real Entrepreneur like all you want, but lousy customer service is just that ... Lousy customer service! And your customers will praise you until they get a little of that stinky customer service themselves. So, you can make up excuses to cover all of that and to cover your butt all you want, but it is what it was, Just plain nasty customer service that has been covered up by you. I hope no one else has to experience the lies, and mean and rude lousy customer service that you and your employees are capable of after you put on your pretense of love and kindness until you flub up and have to try to make it something that it isn't.