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    Regal Pet Resort

    3.2 (26 reviews)
    Closed 7:30 am - 6:00 pm

    Services - Regal Pet Resort

    Pet boarding

    Regal Pet Resort Photos

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    Reviews With Photos

    Random food bags leftover after not following simple feeding instructions. (See post).
    Chelsea C.

    My dog recently boarded at this kennel from 12/19/2016-12/30/2016. At the time we arrived I had specific instructions in regards to feeding and administering my dogs medication. I asked to speak to a manager to go over my requests. The lady checking me in advised me she was the manager of the kennel so everything was explained to her and she assured everything would be taken care of. My instructions were very clear and simple. I left individual food baggies in order, labelled with day of the week, date and time (whether morning or evening) they should be given to my dog. Medicine was portioned and inserted in the food baggies so that no extra work needed to be done aside from following directions. Instructions were again printed on the sides of our food container to ensure it was followed. Upon arrival today to pick my dog up there were 3 bags of food with random dates indicating it was given to her out of order. My specific instructions were told to the manager as well as written clearly on her food crate. If she had not finished her breakfast to throw it out and replace it with her dinner bag each night as there is medication in every bag as well as a treat to entice her to eat at night time. I spoke to owner Janet who informed me this person who said they were a manager was indeed not a manager and also had been fired within the time period of my dog boarding. (Okay at least that was resolved and there is nothing we can do about that.) I asked if that woman was the only person in charge of feeding my dog? She advised me several people were in charge of feeding my dog yet no one read the instructions each time they reached in for a bag... In conclusion, she advised me there was nothing she could do. I asked her what am I supposed to do next time I go on vacation? Where am I going to be able to take my dog and feel confident that the people they pay have to ability to follow simple directions? It is important that my dog gets her medication. Janet told me she understands if this incident severs our relationship. So basically there is no guarantee there will be measures taken to ensure this doesn't happen in the future? Is anything going to be done? She is making "notes in my account" but what does that even mean? She made no attempt at mending our relationship or making me feel better about what happened. I feel the employees at this kennel are incompetent and unqualified for their jobs. I feel it is the owner's responsibility to ensure each animal is receiving the correct feeding, medicine, treatment...etc... I pay them $400 and they can't even follow simple directions. I have worked for a boarding facility before and I am beyond disgusted with my experience using Regal Pet Resort. I assure you we will never again use this facility and I will be spreading the word.

    The day she was dropped off
    Jessica N.

    NEVER Again- Just picked up my dog from a Memorial Day weekend stay and Despite being told we would not be charged for Monday because they were closed and pickup was not an option- we were charged anyway. The owner, Carol admitted that I was misinformed by one of her employees but refused to handle the situation appropriately and charged us anyway. Poor business practice in my opinion and won't be using them again. I also want to add- if you request a report of what times your dog was checked on or fed- it's not their "business practice" to take note of that. That's a problem! Also seems they don't feed appropriately- which is probably why they don't keep a log. Below is a picture of my dogs food bag when we left and when I picked her up.

    Dog

    Regal Pet Resort's grooming services got my sweet Remi Girl looking so perfect right before the holidays! They also have is this precious new candy cane bandanna and we love it!!

    I have taken my dog to Regal for almost 5 years and have always been so, so happy with them! I've never once worried about my dog when leaving him for grooming, doggy day care, or boarding. They've always gone out of their way to make sure he is happy and healthy! I love that they are so strict on immunizations -- I don't have to worry about my Cooper being around any dogs that may not be up to date. Some reviews mention price, but just remember that you get what you pay for. And you are paying for people who truly love your dog and will treat them like family. I just moved about 4 hours away from Lubbock and started looking for a new groomer closer to home -- unfortunately, I will have to face the sad reality that I won't find another place like Regal!

    Dogs there 5 days -- instructed to give 1/2 container food to each of three dogs per day. Only 3 containers used...you do the math.

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    15 years ago

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    2 months ago

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    2 years ago

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    3 years ago

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    9 years ago

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    4 years ago

    Excellent facility with great caring employees. First rate experience for our dogs and highly recommend. A++++

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    6 years ago

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    8 years ago

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    5 years ago

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    11 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    14 years ago

    Best place in town or anywhere else. Great staff. Kay is the BEST groomer EVER

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    13 years ago

    Good work, great service, and good price...rare trifecta!

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    10 years ago

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    8 years ago

    Just picked up my dog after she stayed over one of the hottest weekends and she was extremely whiny because she was hot and very thirsty.

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    8 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    Ask the Community - Regal Pet Resort

    Review Highlights - Regal Pet Resort

    I have yet to board my dog here, but I feel very comfortable and trusting of this facility with Bella.

    Mentioned in 3 reviews

    Read more highlights

    PetSmart

    PetSmart

    (55 reviews)

    I took my dog to the grooming salon in December with his vaccinations that were done only three…read moredays prior in Dec 2024. He was groomed and the gal did a great job. Since it went so well I made another appointment. When I got there they said they didn't have his vaccinations on file. I explained that he was here four months ago and I left the paperwork. They apologized and I had my daughter run to the house and send me a pic of them. They then said they don't take handwritten vet notes. They didn't say that in December. She looked again and said she didn't notice which vet it was and that she does take handwritten notes from my vet only. Once that was settled she looked at my paperwork again and said since there wasn't an expiration date on the vaccines she couldn't groom my dog. She said that she had no way of knowing whether the rabies shot was a one year or three year shot. I tried to explain to her that it should really matter since these were way under one year old. She refused to budge on the matter. She called a manager and the only one available was one from the warehouse who had no idea about grooming and vaccinations. He refused to allow her to let my dog get groomed. So, after about 30 minutes, I left with my shaggy dog. Such a sad experience when a little common sense could have helped. In my opinion she didn't want to groom another dog. Mine is a small Yorkie who just needed a haircut.

    Took my dog in for a grooming and was told they only have two people that are able to use scissors,…read moreI've recently moved here from Colorado and never heard such a thing. Why are you in business if your groomers can't perform the job your hiring them for!! Just sell high priced stuff then and get out of the business of grooming. What a joke this place is! I now appreciate the people we had in Colorado, everyone there had and can use all the tools of the trade. YOUR A JOKE, please close your grooming area and make it a petting section! Total let down!!!

    Regal Pet Resort - petboarding - Updated May 2026

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