When I first got to Lubbock five and half years ago I called quite a few veterinary clinics just to…read moresee which receptionist had the kindest sounding voice, Key Animal Clinic won. I believe the person I talked to all those years ago was Rachel, but I could be wrong. In the past I have been shamed to the point of tears by a vet*, so I was nervous about my first visit to the clinic with my cat of three years, nervous up until the point I met the vets Dr. Priya A. Dahanukar and Dr. Emily N. Shockey. They were calm and comfortable around cats. The whole experience was great. When I went up front to pay, they gave me a first time customer discount and some free advantage (they also did this when I brought in a new cat several years later . . . I guess the cats are the real customers ;-). I also met Dr. Key once before I had to move and in that brief visit he gave me a number of a person to interview for an article I was interested in writing! Over the five and a half years I went to Key Animal Clinic I never had a bad experience and I never had to wait that long to get in, which is nice, considering the mixed (cat and dog) waiting room. If I were a millionaire I would hire these vets as my personal on call cat healers, since I'm not a millionaire I'll settle for writing them a stellar review. Love to all the staff, techs, and vets at Key Animal Clinic, Katie *My bad experience was at Abilene Animal Hospital with Dr. Early

Very caring and willing to listen to concerns. Go above and beyond to determine what is wrong and…read moretreat the issue not just the symptoms. We take or dog and cat to them. Amazing from the moment you walk in the door until you are satisfied. They also follow up to ensure all is well after you are back home.

This clinic is fantastic and Dr. Propp is kind, upbeat, and genuinely concerned for and dedicated…read moreto service and care. What a refreshing experience in a time when service and connection to the end user is often neglected.

21 mar 2020 our 3.5 lb yorkie - Bella - was brought into Animal Medical Center Lubbock TX & seen by…read moreDr. Justin Propp. Her front arms had been buckling & she needed X-rays to further deduce if the cause was physical or neurological after glycoflex [glucosamine] consistently given over 6 months - didn't make a difference. Dr. Justin Propp prescribed Bella gabapentin & advised an MRI as the next step. Luckily, once home w/Bella in NM, we were able to smell that the gabapentin had a sweet grape aroma. While some sweeteners are harmless to humans such as xylitol, it's quite the opposite when it comes to animals. Xylitol is TOXIC to them; likely causing seizures, permanent brain damage & death. W/out knowing if this smell was a harmless sweetener or poison, on 30 Apr 2020 we emailed amcLbkwebsite@gmail.com & directly asked if the gabapentin they gave Bella contained xylitol. On 31 Apr 2020 we received an email response stating, "So I spoke with our Office Manager and he stated that the Gabapentin Oral Suspension does contain Xylitol but at such a low dose that it is not toxic to the patient taking it. We have been using it for a long time with no issues regarding our patients." At the time, I was so consumed with getting Bella into a neurologist during Covid that it didn't even cross my mind to leave a review which could have prevented another fur baby parent from having to deal with this. Bella at the time was 3.5LBS (she's now 4lbs) so ANYTHING toxic would be absolutely more dangerous to a small animal - similar to how birds die from PTFE DUE TO THEIR SIZE. Regardless, gabapentin is a great nerve pain medication, anti anxiety, as well as anti-seizure medication for pets. The danger when adding toxic xylitol is that it affects animals by likely causing seizures. So the worst thing you could do for a pet who is having seizures is to give them gabapentin containing xylitol. Likely to cause more seizures, & if you don't know there's xylitol in it & you increase the dose &/or frequency, the seizures will likely increase in parallel. *Bella wasn't having seizures, but I'm pointing this out in the event that anyone reading this [current or future client] w/a pet having seizures could at least be aware of this life saving detail. So regardless if a pet is 4lbs or 40lbs, gabapentin should NOT be given if it contains xylitol PERIOD. Don't let anyone downplay the danger of xylitol. Like if someone said (after the fact not upfront) "oh it's just a little crack cocaine, not a big deal - we put it in the kid's pb&js all the time w/no issues, you'd probably have them taken to court. It's not that different. There is AMPLE reputable literature educating us on the dangers of xylitol to animals. Granted, this was 3 yrs ago so hopefully this vet doesn't carry toxic medication anymore. Hopefully they aren't giving anything toxic to unknowing pet owners (such as in our case) which essentially is poisoning our own pet without knowing it. My concern & reason for writing this 3 years later is the guilt I already feel hoping this didn't happen to someone else who wasn't as lucky & didn't know to ask if xylitol was in their pet's medication. Or maybe they did ask like we did & they got the same answer, trusted & believed the irresponsible response from doctors & staff here stating a little xylitol isn't a big deal, it's given to their patients all the time. I'm not angry. I'm not reviewing any other part of the service Bella had that day because the x-rays turned out great. This is solely to inform any current or future unsuspecting pet parent about the danger of xylitol & the attitude the Lubbock doctor & staff of mar 2020 had at the time: 1.) having a non pet safe formula 2.) the vet prescribing gabapentin knowing it contained xylitol despite Bella's weight 3.5 lbs & 3.) receptionist & office manager both confirming the xylitol in Bella's gabapentin wasn't a big deal. I thank Jesus daily for Bella who is 12 years young going on 13 come Sept 2023 -- living her best life despite having Chiari Malformation & Syringomyelia.

Everything went well! Doc saved my great dog with the help of amazing staff. Amazing grace and…read moreextended life for a wonderful companion, my sweet dog!

Don't bring your pets here if you expect them to be properly cared for. After my pet received an…read moreenema, they were left sitting in their own feces overnight. I was appalled that no one took the time to clean them after the procedure, and I ended up spending hours cleaning my pet. To make matters worse, the vet complained about my pet directly to me, which I found highly unprofessional and unethical. Based on my experience, I cannot recommend this clinic. Side note: I do believe they have a preference for dogs and do not treat cats with the same care. Cat owners, steer clear!!!

P.E.T.S.Clinic is a great place to get your pets spayed or neutered. And they're very affordable…read more Understandably they're extremely busy and it takes awhile to get an appointment but it's worth the wait. Everyone there is wonderful and helpful. I haven't had to get our cats spayed or neutered in about 30 years because they're usually already spayed or neutered when we rescue them. This time, we rescued 2 young cats who had never been spayed before so of course we had to get them spayed. Not only because it's annoying when they're in heat, but it's so much better for their health to be spayed. Especially so they don't have ovarian cancer when they're older. It wasn't easy trying to take care of them while they recovered from their surgeries. I mainly kept them both in their pet carriers so that they wouldn't be too active or do anything to reopen their incision until it healed. But we made it. Both girls still love their pet carriers and they both still love us unconditionally and weren't affected negatively after being spayed. Thanks P.E.T.S. Clinic for being available, being affordable and doing a great job with both of our cats. We had an extremely bad experience with a local vet clinic stealing one of our emotional support cats (Live Oak) so we're really struggling with trust when it comes to vet clinics. We still don't have a new vet clinic that we use, but it was such a huge relief that we had such a great experience with y'all and we truly appreciate that!!!

First time visiting Pets Clinic of Lubbock. Staff was informed and very helpful. Clinic was clean…read moreand upbeat. I myself am greatful for a low cost Clinic much needed for this area. Thank You!! :)

Live Oak Animal Hospital is great! Dr. Patridge went above and beyond with the care she provided…read more The entire staff is kind and always willing to help. If Boo could write her own review, she'd give it 5 paws... and maybe a bonus bone.

My review is for Sara Raschke and her assistant that helped me with my doggo on the 15th…read more Alma was my 14 year old chihuahua mix that I've had since she was a puppy. Recently she went from fine to down hill. She stopped eating, she was always wanting to sleep, and she started getting weak. We tried changing food and it worked for a bit but not for more than a week. It was like she enjoyed something new and more enticing but she couldn't really stomach it anymore. It then got to the point where she struggled to breathe. That by far was the worst thing watching her suffer like that. It happened slowly within a few days and I hadn't even noticed at first. But the last night I felt like something was wrong. I figured schedule a vet appointment in the morning and see what's going on but when she woke me up at 3 in the morning scratching at my bed I knew that was her last night. She was having a hard time sleeping that night because the ability to breathe was becoming harder, through the night I sat there and comforted her with every gasp she made and every time she would try to close her eyes to sleep she would panic when she couldn't breathe again. By morning she was exhausted, I held her to stretch her diaphragm as much as I could and it helped. We loved on her and said our goodbyes, got her some last minute McDonald's and whip cream, and headed to the vet. I was devastated when we got there and my sister had to do all the paperwork. They got us back relatively quickly and my poor dog was so tired she didn't even bark at new people like she would usually do. That cemented in my head that this was the right thing to do when I had to euthanize her and it was the hardest decision I've ever had to make. The vet and her assistant were extremely kind and considerate to Alma and I. They didn't rush anything and they made the process as calm as possible given the circumstances. They told me what would happen in advance and even let me hold my baby in my lap while the procedure was taking place so she wouldn't be afraid. I think it was the best possible scenario I could have when it comes to letting my best friend go. So thank you so much, Miss Raschke. And to the young woman that helped you that day. You both helped me that day more than you know and I'm so glad we got put into your care

While this is still a good vet clinic, I no longer take my dog here. One of the vet techs at ACC…read morewas rough with my dog and made him yelp, when I protested she said he was just a whiner. Another time, my husband accidentally threw away all the vet records. When I requested a replacement, I showed up and the staff wanted to charge me $10 for the records (which were not even complete because they didn't contain old blood tests, luckily I had scans of those on my computer). I ended up getting the records for free, but that was odd. Especially since I was not told of the fee in advance. Also, my dog was gaining weight despite exercise and limited diet. In February I asked ACC about it and they said I was overfeeding him, even though I said I wasn't. I asked for a blood test and they did one, but didn't test for thyroid levels. In June, puppy had a small focal seizure (which I was quick enough to take a video of with my camera). I called and the office staff said it was no big deal, they were too busy to see him for a week, and don't bother to bring him in. But I knew something was wrong. So I called Animal Medical of Wolfforth (they had impressed me when the vet treated my friend's dog for an emergency after hours, a service ACC does not offer). The vet there was out of state for an auction, but the vet techs actually sent her my video, even though I had never brought my dog in before to them. She diagnosed his focal seizure and suggested a thyroid test. Turns out my dog has hypothyroidism. After starting him on pills, he's much better and now has perfect thyroid levels. Puppy lost weight, is more active and happy, and has had no more seizures. I feel like this could have been diagnosed earlier if ACC had listened to me. I feel like the front desk staff and the vets at ACC are nice. They also have some of the best equipment of any vet in Lubbock. But I also decided that they were too busy for me and didn't catch my dog's problems like they should have, which is why I now use Animal Medical of Wolfforth. I'm giving ACC 4 stars because they are still a good choice and convenient for Lubbock people.

I was given a quote for $350-$450 for a dental cleaning on my senior dog. I was clearly just lied…read moreto, because it ended up being $670 out the door. I would not do any procedures here unless you have an actual quote in writing. Also, the receptionist is rude, I said that it is way higher than I was quoted and she ignored me, and no one said anything to me on the way out.

I love this practice. We love their doctors and staff. They've taken care of our dogs for years…read more After a tough diagnosis of our senior dog, we made the tough decision to put him down. It was an emotional time and their staff was incredible with their explanation of the process and the support, care and time needed to navigate the loss. We couldn't be more appreciative of their team.

I would give this place a 0 if it would let me. My Dog is still alive after Doctor suggested we put…read morehim to sleep. The doctor couldn't even figure out what was wrong with the dog so said it was his time to go. We really didn't think it was time for the dog to die so we went home instead. We spent over $400 for the vet to tell us the dog is dying. Now it's over 2 months and the dog is doing better than he was before he got sick and we took him to this vet clinic please do not go to this place or listen to what the vet has to say please be aware that this Doctor will steal your money and kill your dog all in one trip. Please go somewhere else. This place does not care about your pet.

Our boy Wally got his tail caught in the recliner mechanism and it was very painful for him and a…read morebit bloody. Things always seem to happen after hours, it was Friday evening about 7pm. The clinic was very friendly and helpful caring for Wally's tail. They sedated him, cleaned and wrapped his wound. Also gave us antibiotics and pain meds to last until we could get him to our regular vet. We were there about 2 hours which is to be expected, they had other patients. FYI, the seating, wood benches, are very uncomfortable, especially if you are there a long time.

If I could give this place negative stars, I absolutely would…read more We brought our baby to Lubbock Small Animal Emergency Clinic after she was attacked. We were told she had only one superficial bite wound, that her X-rays and ultrasound looked reassuring, and that after being revived from coding, the plan was to monitor her for 24 hours before she could potentially come home. Based on everything we were told, we truly believed she was going to survive. The veterinarian was kind every time she spoke with us, and I genuinely appreciate that. However, we felt the communication gave us far more hope than the reality of our cat's condition. When our cat crashed, a veterinary technician came into our room and asked if we wanted CPR.....for an additional $200. We had already made it clear, multiple times, that we wanted every medically appropriate effort made to save her, regardless of the cost. Every second mattered, and we believed that conversation had already been settled. We were later told CPR was performed four separate times. During those events, the veterinarian also asked whether we wanted to consider humane euthanasia. We understand that euthanasia can be the most compassionate option in some situations, but after everything we had been told just moments before, the sudden shift was heartbreaking. We wanted every medically appropriate opportunity to save our beloved family member. The part that will stay with us forever is that we were never allowed to be with our baby while she was still alive. We never got to comfort her, tell her goodbye, or let her know we were there. By the time they finally brought her to us, she had already passed away and was already cold. No family should lose the opportunity to say goodbye to a beloved pet. Before we left, a veterinary technician explained that if the cremation service didn't pick her up that Sunday, she would be placed in a freezer until Monday morning. We understand that proper preservation is part of the process, but hearing those words immediately after losing our cat was incredibly painful and could have been communicated with much more compassion. This review is not because we lost our cat. We understand that emergency veterinary medicine is unpredictable and that not every patient can be saved. This review is about the communication, the lack of opportunity to be with our cat before she passed, and how we were treated during one of the worst nights of our lives. Our cat wasn't "just a cat." She was our baby. She was family. She deserved dignity, and we deserved the chance to be with her in her final moments. Based on our experience, we will never trust Lubbock Small Animal Emergency Clinic with another one of our animals.