I love the wild prairie dogs where I live in North Lubbock. Today I was outside and I saw a white…read morepickup with the words "Lubbock Prairie Dog Department" logo on the side of the door. I saw a man laying down flat, he appeared dead or injured. I went over to see if he needed help. He jumped up and yelled out to me. I couldn't hear him so he drove over to me. The white pickup truck had a water tank in back with a hose. He had a cage in the front seat. I thought he was poisoning them. He stated that he was flushing them out to catch the babies. I told him that the babies need their mother. He said "not anymore" He said that he sells them to Walter's world of Pets.I told him Walter's was the worse. I told him that this was illegal and asked for his name but he refused to give it. I went back to get my cell phone to get pictures but he took off before I could get back. I called animal services, texas parks and wildlife rangers, as well as the police to make a report. I also called Walter's and asked where they buy their prairie dogs and the guy on the phone answered trappers. When I went on my speel, a lady grabbed the phone out of his hand and stated "we buy them from a mating facility" the first store clerk had already told me the truth. So if you own a prairie dog, think about how it was stolen from it's mother right out of nature. Walter's is a horrible place. Wildlife deserves to be free.

Got all four of our pet rats from here. Friendly and helpful staff who answered all of our…read morequestions. Highly recommend!

Take better care of your fish and don't leave dead betas for sale. If his is absolutely…read moreheartbreaking and abuse.

This is one of the best pet supply store in Lubbock. They so nice and courteous. Always helpful and…read moreknowledgeable. We love all the people who work here.

Best little fish and coarl shop in Texas very knowledgeable and helpful owners and affordable pricesread more

Love this fish store. Great costumer service if he doesn't have it he will do his best to get it…read morefor you at the best price. Nice freshwater and saltwater selection

I took my yorkie for grooming today. We wanted the lion cut. Our dog was scared to go in and that…read moreis the only bad thing I can say. I think he may have had a bad experience before. But we decided to leave him there. We didn't have an appointment but lucky us someone didn't show up. They were happy to take him in. They called us about 45 minutes later telling us that it would be hard to give him a lion cut because his hair on top was matted. It was nice that they called and gave us grooming options. When we picked him up. He was happy to see us of course. The report card stated he did really good. I inspected him and saw no irritation or red marks. When we paid, the cashier was great. She tried to give our dog a treat but he was more interested in his new squeaky toy. I'd come back!

Went to drop my three dogs off at the groomers we were very excited to be working with Sally she…read moreseemed great. The girl at the front desk gave us such an ick vibe we couldn't dare leave our dogs with them.

I parked here by accident. Visiting for the week from out of town. First time ever in Lubbock…read more There is a towing sign on the wall of the building but one would assume it applies to the length of the buildings (Brûlée Bakery is next door which is where I was for a couple of hours). I did not even see this sign when I parked but noted it afterwards. What I did see is a sign made for the shop in front of the parking space directly next to mine that is for time limited parking. If you are looking to make sure you aren't in the wrong spot that flags your attention and you think you're fine. If you happen to notice the sign on the wall you still think you're ok because you are patronizing that shopping center. When I was getting ready to leave the bakery I was on my phone sitting in my car in order to finish my conversation before I started driving. A nice lady stopped at my car and signaled for me to roll down my window. She said "just so you know, they normally tow people." As if I was lucky my car was still there. I sweetly smiled and said I was from out of town and wouldn't be back. By this I mean I will never darken their doors. I was going to go in once my call was done just to see what they had before I left. My mom's dog is spoiled rotten by the whole family and I might have spent too much money there. It has happened once or twice as he is the sweetest Malshi ever created. Now? No. If this is truly only their parking, I am sure the owner gets tired of people parking there. But I am a complete stranger to your city, and I do not feel welcome by your establishment at all now. Not to Lubbock and not to your pet store. It felt elitist and hair trigger punitive for a simple misunderstanding. I know I'm not the only person to interpret the signage this way, even for people who live here. What I learned quickly about parking in Lubbock is that there are many places you have to hunt for it. As long as I saw I was ok to park in the lot or shopping center of my destination I had to park and walk quite a bit. How about you as an owner get better signage? And what a way to welcome someone to your town - can you imagine if I were towed and had to go through the expensive and complicated process of figuring all that out? I looked at the city this week in context of if this is a place I would live, and if so what places what I frequent. I can tell you 100% this is not one of them. I believe in kindness and giving someone the benefit of the doubt. They obviously do not reciprocate this ideal if they "typically tow people". This is only the second negative review I have left on Yelp to my recollection. Obviously they do something right because they get good reviews from patrons. It may be unfair because I didn't go in, but so is towing people because you can't get your signage to make sense. Would give zero stars for their attitude but I did enjoy the parking.

Merlin's is wonderful! Visited with my dog for the first time today and could not have left more…read morehappy with how kind the staff are. My dog was a bit shy, even skittish when she first arrived, but after sampling some delicious treats she was quickly comfortable and happy! We purchased a bag of homemade dog treats that are all natural, organic, non-GMO, and almond beef liver flavored. They do a Paw Power happy hour on Thursdays and Fridays from 4-6 pm with treats for pets and humans and have a rewards program. Today we received 10% off our purchase when we joined and we can't wait to go back!

We got our puppy here!! We love this place…read more -Jonathan Shorten

Knowledgeable staff! They are willing to answer any questions you may have. Clean enclosures with…read morehealthy pets.

Horrible! I got my dog back from the grooming place and they cut him like he was a poodle. His tail…read moredidn't blend with his whole body. It was a mess. This is unacceptable. Don't get ur pet groomed from this place!

I am extremely disappointed in the service I received today, July 4th, concerning the grooming…read moresalon. I am a loyal customer in bringing my husky to the West Lubbock location 1 to 2 times each month for furminator, bath, brushing, teeth cleaning and nail grinding. We always over tip for the services and we buy all our pet supplies and food from this location. We also donate to the various charities supported by PetSmart. I'm in the mindset that loyalty goes both ways! We made an appointment over two weeks ago on June 15th with Dakota - we are always punctual - except for today, which proved to be very unfortunate. We couldn't find the leash and our dog decided he needed to go to the bathroom which put us a few minutes behind schedule. My wife called at 12:38 pm which was 8 minutes past our appointment time to let the groomers know that we were near the parking lot. I was incredibly surprised when she denied service and she stated that the appointment had already been canceled since we were 10 minutes late, so I went in with my dog to talk to them. I have to say that we were not privy to the 10-minute rule. I apologized to the young lady for being late - and again she denied me service. She curtly called a manager who called his manager, and we all had a long discussion over the philosophy of time. At one point the young lady stated that my tardiness will put them 45 minutes behind schedule. I have a degree in math, and I know that starting 15 minutes late does not calculate in finishing 45 minutes behind schedule. The manager told the young lady to work us in and he allowed her to simply say no. By this point it was 12:50 and the young lady got what she wanted - it was obvious that she simply did not want to groom my dog today. Also, the management lacks the authority to guarantee the same loyalty from its employees that I have given this store for the last 10 years. We were offered a slot the next morning at 9:30 am with a discount - which is a small consolation since we had to take the dog back home and missed our lunch reservations with family. All said and done - I am disappointed with PetSmart customer service today!

I appreciate the honesty when I ask questions. I've been helped with fish food and they have the…read morefood I get my tortoise. They have water for my tanks and make it easy to get what I need.

best prices in lubbock best selection and phenomenal service with a variety of fish and supplies…read morewill be using this store more often