Great store and great service. Team members are always available, knowledgeable and helpful. The…read morestore is clean and inviting.

Every time I visit the there's a different cashier and they have a different attitude. Every time…read moreI go in there I go look for the bully sticks, which are not in correct Ben and I get charged a different price every time I'm always arguing of what they charged me and I always look for a discount in my email and they always tell me that nothing applies and when I get home, I find one that does apply but it's too late to use it. I'm not gonna go to that store on 34th and slide no more because I don't feel it's professional enough. I asked for a discount and she told me she could not give me one but previously I was given one I'm gonna go back to the one on 82nd only because I feel they care and they're more concerning of how happy they want you to walk out the door. I asked to speak to a manager and they told me there was one that was not available at the time.

Got all four of our pet rats from here. Friendly and helpful staff who answered all of our…read morequestions. Highly recommend!

I purchased a lop bunny from them today and less than an hour from purchasing I discovered the…read morerabbit had fleas. Immediately called them and the Mexican girl was very rude on the phone and told me to bring it back and made it seem like I don't know what a flea infestation looks like. I brought the rabbit back and they told me I can give the rabbit back and pick another one or they can spray it with mite spray! Which would kill it since rabbits have extremely sensitive respiratory systems. I've owned rabbits for years and was horrified by the lack of care and the handling of the rabbits. They couldn't even tell me the brand of pellets they were feeding so I could buy some so it doesn't go into GI stasis from the switch. I immediately took the rabbit I swapped the flea riddled one with to the vet because I noticed it had nasal discharge and after running tests they discovered it has a respiratory infection and worms. Moral of the story don't buy animals from shady places and listen to the negative reviews they have merit!!

Take better care of your fish and don't leave dead betas for sale. If his is absolutely…read moreheartbreaking and abuse.

This is one of the best pet supply store in Lubbock. They so nice and courteous. Always helpful and…read moreknowledgeable. We love all the people who work here.

Love this fish store. Great costumer service if he doesn't have it he will do his best to get it…read morefor you at the best price. Nice freshwater and saltwater selection

Jason the store owner has always gone above and beyond for his customers. His tenacity and care to…read morebring people into the saltwater hobby is what sets him apart from the others. Always has fair prices and great looking live stock! Worth giving him a call if your looking to get into the hobby or add livestock /or equipment

I took my dog to the grooming salon in December with his vaccinations that were done only three…read moredays prior in Dec 2024. He was groomed and the gal did a great job. Since it went so well I made another appointment. When I got there they said they didn't have his vaccinations on file. I explained that he was here four months ago and I left the paperwork. They apologized and I had my daughter run to the house and send me a pic of them. They then said they don't take handwritten vet notes. They didn't say that in December. She looked again and said she didn't notice which vet it was and that she does take handwritten notes from my vet only. Once that was settled she looked at my paperwork again and said since there wasn't an expiration date on the vaccines she couldn't groom my dog. She said that she had no way of knowing whether the rabies shot was a one year or three year shot. I tried to explain to her that it should really matter since these were way under one year old. She refused to budge on the matter. She called a manager and the only one available was one from the warehouse who had no idea about grooming and vaccinations. He refused to allow her to let my dog get groomed. So, after about 30 minutes, I left with my shaggy dog. Such a sad experience when a little common sense could have helped. In my opinion she didn't want to groom another dog. Mine is a small Yorkie who just needed a haircut.

Took my dog in for a grooming and was told they only have two people that are able to use scissors,…read moreI've recently moved here from Colorado and never heard such a thing. Why are you in business if your groomers can't perform the job your hiring them for!! Just sell high priced stuff then and get out of the business of grooming. What a joke this place is! I now appreciate the people we had in Colorado, everyone there had and can use all the tools of the trade. YOUR A JOKE, please close your grooming area and make it a petting section! Total let down!!!

I parked here by accident. Visiting for the week from out of town. First time ever in Lubbock…read more There is a towing sign on the wall of the building but one would assume it applies to the length of the buildings (Brûlée Bakery is next door which is where I was for a couple of hours). I did not even see this sign when I parked but noted it afterwards. What I did see is a sign made for the shop in front of the parking space directly next to mine that is for time limited parking. If you are looking to make sure you aren't in the wrong spot that flags your attention and you think you're fine. If you happen to notice the sign on the wall you still think you're ok because you are patronizing that shopping center. When I was getting ready to leave the bakery I was on my phone sitting in my car in order to finish my conversation before I started driving. A nice lady stopped at my car and signaled for me to roll down my window. She said "just so you know, they normally tow people." As if I was lucky my car was still there. I sweetly smiled and said I was from out of town and wouldn't be back. By this I mean I will never darken their doors. I was going to go in once my call was done just to see what they had before I left. My mom's dog is spoiled rotten by the whole family and I might have spent too much money there. It has happened once or twice as he is the sweetest Malshi ever created. Now? No. If this is truly only their parking, I am sure the owner gets tired of people parking there. But I am a complete stranger to your city, and I do not feel welcome by your establishment at all now. Not to Lubbock and not to your pet store. It felt elitist and hair trigger punitive for a simple misunderstanding. I know I'm not the only person to interpret the signage this way, even for people who live here. What I learned quickly about parking in Lubbock is that there are many places you have to hunt for it. As long as I saw I was ok to park in the lot or shopping center of my destination I had to park and walk quite a bit. How about you as an owner get better signage? And what a way to welcome someone to your town - can you imagine if I were towed and had to go through the expensive and complicated process of figuring all that out? I looked at the city this week in context of if this is a place I would live, and if so what places what I frequent. I can tell you 100% this is not one of them. I believe in kindness and giving someone the benefit of the doubt. They obviously do not reciprocate this ideal if they "typically tow people". This is only the second negative review I have left on Yelp to my recollection. Obviously they do something right because they get good reviews from patrons. It may be unfair because I didn't go in, but so is towing people because you can't get your signage to make sense. Would give zero stars for their attitude but I did enjoy the parking.

Merlin's is wonderful! Visited with my dog for the first time today and could not have left more…read morehappy with how kind the staff are. My dog was a bit shy, even skittish when she first arrived, but after sampling some delicious treats she was quickly comfortable and happy! We purchased a bag of homemade dog treats that are all natural, organic, non-GMO, and almond beef liver flavored. They do a Paw Power happy hour on Thursdays and Fridays from 4-6 pm with treats for pets and humans and have a rewards program. Today we received 10% off our purchase when we joined and we can't wait to go back!

We got our puppy here!! We love this place…read more -Jonathan Shorten

I could not say enough good things about this place!!!!! My boyfriend and I have bought both of our…read morebunnies from here, and we love to get our frozen/thawed rats from here as well! We love their selection and all of their amazing kindness! Everyone is always so happy to help and answer all of our questions. They are very very informative and want to help!!!!!! Also, if you are a snake lover.... Talk to Karen! She is a snake breeder and has so many ball pythons but also other snakes and crested geckos! All of the snakes in the store are awesome too and she knows everything snakes related!! Our fav spot even to come if we are bored lol! The animals here are loved and definitely cared for. 1000000/10!!!!!! - Ashar and Kamryn

Horrible! I got my dog back from the grooming place and they cut him like he was a poodle. His tail…read moredidn't blend with his whole body. It was a mess. This is unacceptable. Don't get ur pet groomed from this place!

I am extremely disappointed in the service I received today, July 4th, concerning the grooming…read moresalon. I am a loyal customer in bringing my husky to the West Lubbock location 1 to 2 times each month for furminator, bath, brushing, teeth cleaning and nail grinding. We always over tip for the services and we buy all our pet supplies and food from this location. We also donate to the various charities supported by PetSmart. I'm in the mindset that loyalty goes both ways! We made an appointment over two weeks ago on June 15th with Dakota - we are always punctual - except for today, which proved to be very unfortunate. We couldn't find the leash and our dog decided he needed to go to the bathroom which put us a few minutes behind schedule. My wife called at 12:38 pm which was 8 minutes past our appointment time to let the groomers know that we were near the parking lot. I was incredibly surprised when she denied service and she stated that the appointment had already been canceled since we were 10 minutes late, so I went in with my dog to talk to them. I have to say that we were not privy to the 10-minute rule. I apologized to the young lady for being late - and again she denied me service. She curtly called a manager who called his manager, and we all had a long discussion over the philosophy of time. At one point the young lady stated that my tardiness will put them 45 minutes behind schedule. I have a degree in math, and I know that starting 15 minutes late does not calculate in finishing 45 minutes behind schedule. The manager told the young lady to work us in and he allowed her to simply say no. By this point it was 12:50 and the young lady got what she wanted - it was obvious that she simply did not want to groom my dog today. Also, the management lacks the authority to guarantee the same loyalty from its employees that I have given this store for the last 10 years. We were offered a slot the next morning at 9:30 am with a discount - which is a small consolation since we had to take the dog back home and missed our lunch reservations with family. All said and done - I am disappointed with PetSmart customer service today!

I appreciate the honesty when I ask questions. I've been helped with fish food and they have the…read morefood I get my tortoise. They have water for my tanks and make it easy to get what I need.

best prices in lubbock best selection and phenomenal service with a variety of fish and supplies…read morewill be using this store more often

We had our 6-month old goldendoodle groomed at Heavenly Paws today. Andy groomed our BoCephas (dog)…read more& did an excellent job. We highly recommend Andy to all for grooming!

I have been taking my Yorkie to Heaven Paws for years, after the previous groomer traumatized him…read moreby shaving and hurt him. Camy has been taking care of him and he is ALWAYS smiling when I come pick him up. Highly recommended!