I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Service department was good, and time was prompt, however they now charge you the 3% credit card…read morecharge for using a credit card to pay for the service they recommend. I paid over $40,000 for the car, over $900 for service work today and well over $1,500 in prior service hours work, yet they still charge customers the credit card fee. Seems greedy to me especially when they know most people will have a large bill.

What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

I have purchased 4 cars in 5 years at Jim Ellis VW in Kennesaw - I am still waiting on my GAP…read morerefund check on the car i traded in over 90 days ago. I used the same dealership, same lender, same everything and still they will not release my GAP refund check. I can not in good faith refer friend and family to them any longer. I sent management emails explaining the situation and was told they would handle this immediately and still nothing. I have made 2 payments on the new car and still no GAP refund. I am disappointed after being a loyal customer that Jim Ellis can not keep the Jim Ellis Promise : Treat you like family Listen to your needs Respond adequately to your needs Exceed your expectations Do better Jim Ellis - You had a lifelong customer I hope you treat others better.. do better

Dealer President: A+ General Sales Mgr: A+…read moreFinance Mgr: A+ Choice of vehicle: A+ Value for Trade: A+ Service Mgr: A+ Salesman: D- Note: Referred by Dealer President and a co-worker of mine who had only nicest things to say. Unfortunately this is not our experience. He made highly questionable choices in how to speak to and treat customers and became belligerent and disrespectful. Like a switch that went between "appropriate" and "inappropriate". We look forward to future dealings but we won't be working with him.

I came in for a routine A 1 2 service (oil change, tire rotation, inspection) and was shown only a…read moretotal price at check-in with no clear itemized breakdown visible on the screen. The total was around $600, which immediately seemed high, so I specifically asked whether all services were absolutely necessary. I was told yes, so I signed based on that explanation. After signing, I was informed I had approved a bundled package that included multiple unnecessary additive services that are not part of Honda's required maintenance, described as "recommended for the Atlanta area." When I declined them, I was told they could not be removed and that I would still have to pay in order to retrieve my vehicle. I also felt pressured and spoken to as if I should have known better for questioning the cost. This process involved presenting a total without clear itemization, verbally framing optional services as necessary, and then holding the customer to the full bundled price after the fact. It is not transparent and does not reflect proper informed consent. I will not be returning.

Service Center - smaller waiting area compared to other dealerships ... they do have a separate…read morequieter room for working. They have a Keurig machine with Starbucks coffee and teas, and some snacks. This particular location doesn't have special promos/loyalty program like Jackson Acura ... they said they do quarterly coupon mailers, and there are may be coupons on their website. Heads-up ... they tag an extra 3% "technology fee" if you pay by credit card, but no fees if you use a debit card ... boo.

Against my better judgment, I tried them again. The car I made an appointment to test drive sold…read morebut they didn't have the courtesy to text or call me. Never again.

Bought a 2022 Kia Telluride from these guys. Put it up on the rack, did find a couple of small…read moreissues that they rectified immediatly. Ariel handled the transaction. I waited a few months to post a review to make this fair. Honestly, purchasing used cars can be a pain. I expected way more resistance with my offer. I encountered zero resistance. Lots of nice cars to choose from here. My lender was taking a while to push the wire, so they made a backup contract for me so that I could leave and NOT have to wait longer. No shadiness. Just straight forward used car purchase. I would reyurn here for another purchase. Highly reccomend.

VERY DISAPPOINTED. UNSCRUPULOUS PEOPLE. . Bought a Mercedes…read moreSUV from them. Once you drive away, they won't answer your call. I bet, no one goes there more than once. Unbelievably bad service. Left 7 messages. NO CALL BACK. BEWARE....

The workers are really helpful. They have a really nice selection of trucks, they helped me get an…read moreapproval with challanging credit. 1000000/10

Si quieren comprar un problema vengan an Atlanta truck center. Aquí me mienten más que mi vieja…read more Compre un vehículo en junio no me a llegado la placa ya es septiembre. Compre mi troca con el check engine y me dijeron que me le iban a arreglar resulta que son los catalizadores se las e llevado 4 vese y no me an compuesto son unos cobardes se esconden cuando llego y se tarden en acer todo esos mecánicos ni a la escuela an de ver ido. Y la transmisión me falla más que el gobierno. Mi hermana corro más que la camioneta y es inválida. Mi troca está más corrida que la de anoche. Mi hermana se va curar antes que se componga mi camioneta. Este dealer es más malo que la hambre mejor anden a pie.

The Dealership was recommend by an expert Infinity mechanic…read more After an unsuccessful experience with the original dealer, I gave them a try. My new car kept dying on me. Had to be towed, Nalley service center was great, they serviced me in a short period of time. A special appreciation goes out to Desmond Petty. my service person. I was kept up to date on all of the progress with the car. Love the facility, all of the service center personal was very helpful. I live a distant from them but it was worth it. And I will only buy my next car from them. Sincerely, Val C.

I have been coming to this one location for almost 10+ years and as a female, though i know there…read moreare instances my lack of knowledge has been taken advantage of, i also appreciate that my 2012 Infinity has not caused me any break-down issues while in their care. This is why the "upcharges" that i often pay, i don't mention or ask about. I rather pay the price of functionality than be stranded on the side of the road with a million drivers passing me by. Until, i was bamboozled to believe that what was need on my vehicle was a $5000+ purchase! YES!! For a 2012. But its ok. My only advise for women that come alone to the dealership, you have to expect that the warning that women are charged more is true, but before you break your bag for a purchase, make sure to get a 2nd opinion OR bring your knowledge. When I was charged and paid $5000+ and they didn't explain the situation had NOT been fixed, i decided that would be my last visit. I enjoyed my service tech rep, but since he is the one that gamed me on the service, I no-longer visit the location. All the other service members can stand to improve their customer service approaches, but that's of no consequence. People will be people. Yes, the service is either a hit or a miss; so choose your rep wisely. Know that if you have, what i assume is an assigned tech that has assisted you in the past, others techs will hesitate to help you, willingly. If you are a female, most of the reps are happy to help but you will be up-charged or treated rudely if you refuse their suggested service! Try to come with a guy, or a knowledgeable girl, if you can. Also i read the other reviews, but you decide how you feel specifically because the responses to reviews are only for "good" reviews. I have left good reviews in the past, so i'm not disgruntled but i want to be honest. I don't want any other female to be taken advantage of...but life is life. Don't break the bank to get service. If you have an older model infinity, i'll give you an excellent shop that won't break your bank. I didn't give a score of one-star because as i stated at the start of the review, I've been coming for 10+ years.

I thought Cadillac is suppose to be luxury. I have dealt with some many issues with the specific…read morebusiness . My wheel bearing keeps going bad after Cadillac already has fixed it three times. Everytime I go to this facility it's always a bad experience. When I first got my vehicle they told me they have to fix a couple things and shouldn't take that long I ended up being there all day from the time it opened to close. Another time I went up there to get my car looked at they told me I didn't have the warranty to get it fixed so I went back up there to get my vehicle and they told me they couldn't locate my vehicle and made me come out of pocket just to get a rental car . I will never again purchase a Cadillac because Jim Ellis company has put a bad taste in my mouth .

The only good part was the sales process. Jason was great…read more Since then I bought the car 8 days ago: - all kinds of sensors started going off, car became very shaky - it's been in the shop 5 of the 7 days I've owned it. - can't get a manager to call me back. Left 4 voicemails for managers. - the replacement car is far less quality than the one I bought. Thanks goodness for the lady from the service shop - she has been nice and helpful. But it's taking too long to fix issues with a brand new car. Very frustrating.

Was excellent service. is always willing to assist customers with their concerns. Always available…read morefor answers and very knowledgeable. They are so helpful. I recomend you. Reyes Auto&truck

Mi esposo compro una camioneta ahi y la verdad NO RECOMIENDO PARA NADA ESTE LUGAR, venden carros…read morechocados, con las millas malas o alteradas y cuando les reclamas te amenazan con quitarte el camioneta. Nos ofrecieron arreglarla en su taller y fuimos. Nos recibio una senora ahi que nos corrio al llegar, se porto muy grocera, corriente y mal educada. Tener a esa senora ahi y un perro piutbull es lo mismo. para correr a los clientes. PIDAN EL CARFAX DE LOS CARROS QUE VAN A COMPRAR Y VAN EL HISTORIAL Y SOBRE TODO REVISENLOS BIEN ANTES DE COMPRARLOS. Por cierto tengan presente que les cobran un interes anual del 29%. Es decir, si uno compra un carro a 5 años terminan pagando el doble. TENGAN MUCHO CUIDADO.

I was recommended to CarMax for selling my 2017 Kia. Fred & Drew at the Chamblee GA location were…read morefriendly, professional and explained every step of the process of selling my vehicle to them. The price offered was more than reasonable and, though I had 7 days to think over the offer, I chose to accept it same day. Within 30 minutes from the time I entered the store, I was out, check in hand. Definitely recommend CarMax for no-hassle car selling and extremely reasonable offers.

We recently sold my much-loved 2012 Prius to this place. What a simple, amazing way to sell a used…read morecar! Easy, online processing, fast scheduling, quick in and out at the store a couple of days later with a check. And they are less than a mile from marta so you can easily get home.