I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

I am not a fancy car owner, but I do know what I like. I talked with Stacey Walker, sales, and…read morebooked an appointment with him for the following day. He was attentive to my needs and what I was looking for, he was not pushy at all, he assisted with getting the best trade-in value and locating the car/color that I was looking for. He took the time to go through all of the "bells and whistles" on the car, and due to my lack-of-computer knowledge, this took some time, but he was patient and kind. I called back and asked for the stripes to be removed, and he told me to come right back and he got it done within minutes (it came with the particular color/make of the car I bought, but he had it removed). He has followed up and demonstrates true customer service. Stacey was terrific!

My service associate was Chadwick (or Chad) and was not helpful at all. I dropped off my car for…read morediagnostics at 10:30am and was told it would take a few hours, which is fine. Around 2pm, I received the full car report and I texted Chad saying I'd come back to the service area by 3pm. When I got there, Chad was nowhere to be found. Then moments later, he comes and says "oh I didn't know you were coming," even though I had texted him. After that he says, due to recall, they are checking my car and it'll take about 30 minutes. It's been well over an hour with no updates. Again, he's nowhere to be found. Later I found him and asked "any updates?" He says "nope" and literally walks away from me to help another customer. Super unprofessional, unresponsive and dismissive. Lastly, I was charged $429 just to diagnose a camera and door problem?! Ridiculous pricing.

Service Center - smaller waiting area compared to other dealerships ... they do have a separate…read morequieter room for working. They have a Keurig machine with Starbucks coffee and teas, and some snacks. This particular location doesn't have special promos/loyalty program like Jackson Acura ... they said they do quarterly coupon mailers, and there are may be coupons on their website. Heads-up ... they tag an extra 3% "technology fee" if you pay by credit card, but no fees if you use a debit card ... boo.

Alan McGwan is an amazing Service Advisor. I recently moved to the area and Alan made me feel very…read morecomfortable throughout the entire service process. I would highly recommend him.

I had an awful experience with one of their salespeople, and after bringing my concerns to the…read moreowner, who goes by Danny but whose real name is Hani, he assured me he would make things right by helping me get the exact car I wanted. He told me he was bidding on a specific vehicle for me at auction and even showed me the car in the auction inventory. Later, he claimed that he had been outbid and was unable to purchase it. However, not long afterward, the exact same car--with the same VIN number--appeared for sale on his lot. The entire situation felt dishonest and misleading. What was supposed to be an effort to fix a bad experience only made me question the integrity of the dealership even more. Based on my experience, I would be very cautious when doing business with them.

VERY DISAPPOINTED. UNSCRUPULOUS PEOPLE. . Bought a Mercedes…read moreSUV from them. Once you drive away, they won't answer your call. I bet, no one goes there more than once. Unbelievably bad service. Left 7 messages. NO CALL BACK. BEWARE....

The workers are really helpful. They have a really nice selection of trucks, they helped me get an…read moreapproval with challanging credit. 1000000/10

My son bought a truck there early April 2024, and within one week started having problems. Crickets…read morewhen he contacted the dealer. Complete lack of response and when he finally spoke to them, they would not help him in anyway. He spent almost $40,000 on the truck. Do not do business with this dealer. Complete crooks. They Sell lemons and do not back up what they are selling. Run don't walk. We've already spent $1300 in repairs and are facing about $2000 more.

I have been coming to this one location for almost 10+ years and as a female, though i know there…read moreare instances my lack of knowledge has been taken advantage of, i also appreciate that my 2012 Infinity has not caused me any break-down issues while in their care. This is why the "upcharges" that i often pay, i don't mention or ask about. I rather pay the price of functionality than be stranded on the side of the road with a million drivers passing me by. Until, i was bamboozled to believe that what was need on my vehicle was a $5000+ purchase! YES!! For a 2012. But its ok. My only advise for women that come alone to the dealership, you have to expect that the warning that women are charged more is true, but before you break your bag for a purchase, make sure to get a 2nd opinion OR bring your knowledge. When I was charged and paid $5000+ and they didn't explain the situation had NOT been fixed, i decided that would be my last visit. I enjoyed my service tech rep, but since he is the one that gamed me on the service, I no-longer visit the location. All the other service members can stand to improve their customer service approaches, but that's of no consequence. People will be people. Yes, the service is either a hit or a miss; so choose your rep wisely. Know that if you have, what i assume is an assigned tech that has assisted you in the past, others techs will hesitate to help you, willingly. If you are a female, most of the reps are happy to help but you will be up-charged or treated rudely if you refuse their suggested service! Try to come with a guy, or a knowledgeable girl, if you can. Also i read the other reviews, but you decide how you feel specifically because the responses to reviews are only for "good" reviews. I have left good reviews in the past, so i'm not disgruntled but i want to be honest. I don't want any other female to be taken advantage of...but life is life. Don't break the bank to get service. If you have an older model infinity, i'll give you an excellent shop that won't break your bank. I didn't give a score of one-star because as i stated at the start of the review, I've been coming for 10+ years.

This dealership can be good or terrible depending on who you deal with. Sales department was good…read morefor two purchases. However, the service department is not consistent with honorable service representatives. Today solidified my position to NEVER return for any reason. I had to argue with the representative because he quoted a price yesterday, "plus taxes." Today, he decided to upsell the quote on an overpriced part and labor, by adding on "shop fees." Tried to tell me shop fees are part of taxes and I didn't know what "shop fees" were. I'm 66 years old, I live on this planet and yesI know what shop fees are. Very insulting and dishonest. Nalley, "You need to find your Corporate Moral Compass." DECEPTION IS DISHONESTY!!!

The only good part was the sales process. Jason was great…read more Since then I bought the car 8 days ago: - all kinds of sensors started going off, car became very shaky - it's been in the shop 5 of the 7 days I've owned it. - can't get a manager to call me back. Left 4 voicemails for managers. - the replacement car is far less quality than the one I bought. Thanks goodness for the lady from the service shop - she has been nice and helpful. But it's taking too long to fix issues with a brand new car. Very frustrating.

I thought Cadillac is suppose to be luxury. I have dealt with some many issues with the specific…read morebusiness . My wheel bearing keeps going bad after Cadillac already has fixed it three times. Everytime I go to this facility it's always a bad experience. When I first got my vehicle they told me they have to fix a couple things and shouldn't take that long I ended up being there all day from the time it opened to close. Another time I went up there to get my car looked at they told me I didn't have the warranty to get it fixed so I went back up there to get my vehicle and they told me they couldn't locate my vehicle and made me come out of pocket just to get a rental car . I will never again purchase a Cadillac because Jim Ellis company has put a bad taste in my mouth .

Mi esposo compro una camioneta ahi y la verdad NO RECOMIENDO PARA NADA ESTE LUGAR, venden carros…read morechocados, con las millas malas o alteradas y cuando les reclamas te amenazan con quitarte el camioneta. Nos ofrecieron arreglarla en su taller y fuimos. Nos recibio una senora ahi que nos corrio al llegar, se porto muy grocera, corriente y mal educada. Tener a esa senora ahi y un perro piutbull es lo mismo. para correr a los clientes. PIDAN EL CARFAX DE LOS CARROS QUE VAN A COMPRAR Y VAN EL HISTORIAL Y SOBRE TODO REVISENLOS BIEN ANTES DE COMPRARLOS. Por cierto tengan presente que les cobran un interes anual del 29%. Es decir, si uno compra un carro a 5 años terminan pagando el doble. TENGAN MUCHO CUIDADO.

My experience with Univeral Cars was epic. They really went over and above to make sure that the…read morecar I choose was going to be a good fit for me. My sales person was Mr. Daniel, he was very attentive to what i was looking for. I have to say this was by far the best car experience I have ever had. The car was great price for me. I would recommend them to anyone I Know that is in the market for a car. Thank you Daniel !!!!!!