I wish yelp could implement a "zero star" option.
I don't normally hang out in Wrigleyville, but when I do, I need to be hammered. Looking for something lowkey on a Friday night, friends and I found that Merkle's was one of the only locations around hosting trivia. So we decided to try it out, knowing it would be a younger and douchier crowd, but hey - trivia.
My friends beat me there by a bit and had already ordered food when I arrived. It was about 7pm. The place was busy, but not packed to the rafters. It was at least 30 minutes before our waitress came by again - to take my order OR to bring their food. 45 minutes for bar food is excessive. For at least 10 minutes, my friends could SEE their food on the kitchen pickup window while our waitress stood by the order terminal. She would spend much of the night there...which is puzzling because if you're not visiting your tables, you're certainly not taking any orders to input.
The first time she came to our table, I placed my full order, guessing I wouldn't see her again. My friend had asked for honey mustard and buffalo sauces for his chicken fingers - she gave him ranch and bbq. He waited to catch her. He also needed another soda. I finally went up to the bar with his glass to ask for more from the bartender. She saw me, and came by our table. He asked again for honey mustard and buffalo sauce to which she responded, "We don't have anything like that."
Oh. Sweetheart. I gently explained to her that he wanted TWO sauces...those two sauces. Not some weird combination sauce. Rough stuff. He never got those sauces, and barely touched his food.
The appetizer we ordered showed up 15 min AFTER my burger - cheese curds - and inedible. I'm not sure how one messes up cheese curds but these were the worst - more like melted goo in a bowl with some fried crap mixed in.
The wayward waitress didn't return. One of my friends had finished eating at least 30 min prior - so I bussed her dishes away since no one else was. By the time I finished my burger and my other friend had completely given up on his chicken fingers, I bussed those dishes as well. She saw me do it, and said a sheepish thanks and mumbled an apology.
I get it - some nights are really busy and some bars understaff. Had she come to us in the beginning and said "Hey guys, I'm really swamped, please bear with me and I promise I'll be back" I might have understood. But I saw her basically hanging around at the end of the bar, looking lost, not hustling. I've been a waitress in a bar where the only money I made was tips - you gotta hustle or just go home.
She got crazy lucky my friend left a 20% tip because she was possibly the worst waitress I've ever seen and I will NEVER go back to Merkle's again. Or Wrigleyville if I can avoid it.
DO NOT GO HERE!!!! read more