I can't believe I drove two hours to this dealership, but it was absolutely worth it…read more I had been searching everywhere for a specific car, and Thurston Toyota in Ukiah was the only dealership that had exactly what I wanted. I called ahead, and the team confirmed the vehicle was available. They allowed me to place a deposit over the phone, answered all of my questions, sent me additional photos, and even worked out a reasonable price before I made the drive. Since we were coming from far away, the sales team had everything ready when we arrived. The car was prepared for a test drive, and most of the paperwork was already set up. Best of all, the price was exactly what we had agreed on over the phone. No games, no surprises, and no hidden fees. The finance manager was a little persistent about the extended warranty, but that's pretty normal at most dealerships. As a car enthusiast, extended warranties just aren't my thing, and they respected my decision. While we were completing the paperwork, someone hand washed and cleaned the car for us. The salesperson was very knowledgeable about the vehicle, helped download and set up the app, connected everything to the car, and made sure all the features were working properly before we left. Everyone was friendly, professional, and helpful throughout the process. We were in and out with a brand-new car in about two hours, which is impressive considering most dealership visits seem to take half a day. My only suggestion: offer some complimentary coffee, tea, or snacks! Most dealerships in the Bay Area have a waiting area stocked with drinks and snacks. I guess things are a little different up in Ukiah. Overall, a fantastic buying experience. Honest pricing, great communication, knowledgeable staff, and a smooth process from start to finish. I would absolutely recommend Thurston Toyota to anyone looking for a vehicle.

We were so fortunate to reach Thurston Toyota in Ukiah. Our gas door wouldn't open and we would be…read morestuck far away from services but for the friendliest help for our RAV4 from Justin Dominiac. He quickly found the problem and showed us how to correct our door problem. Without his professional assistance our vacation would have been ruined. Thank you again, the Will Aubin family

Our friend who was driving with us had a problem with her undercarriage car pan(hoping this is…read morecorrect but the part that closes the under parts of the car) the screws had come off during a trip coming down Red River Valley. It was starting to scrape going on the highways so we knew she needed to go to an auto shop to get it some quick fix as she needed to get to the airport. Well when you are in an emergency, we were just thankful someone would take us. Well, it had a quick fix with a zip tie as they would need to order the part and it would take a few days to get it in. She needed to go. So they did what they could to help her. Didn't charge her for the quick fix. Arreguin's Performance was kind. They helped us out on a holiday no less MLK weekend Monday. Thanks for everything. Our friend got to the airport on time and now she is getting her car fixed. Awesome customer service.

Everytime I come in they have great customer service and a short wait. When I bring my car in they…read morealways do a good look over and tell me things straight. Never felt like I over paid. Reasonable prices and no random tacked on expenses. Gave me great advice that doesn't feel like pressure to come in sooner for more money out of me. I've been to dealerships and other mechanics but I have always felt more comfortable at Arreguins.

Fast, efficient, reasonably priced, reliable, and genuine. They under promised and over delivered,…read morehaving my car ready for me faster and cheaper than originally estimated. This is my new spot for anything I need done. Thanks again y'all!!

Last week I went in for something I felt would be minor. It was the plastic coverings underneath…read morethe car. I had gone elsewhere to get an oil change and I realized too late that they didn't screw the coverings back in properly. So I went here and the first guy said it couldn't be done, I'd have to get new ($300) coverings. The front office gentleman, Christian, told me to hold on. He spoke with another great guy, Chris, about my situation and Chris was able to get my problem resolved quickly and for dirt cheap. They COULD have taken more money (or rather attempted to because honestly I was going to have to look for another shop) but they were honest and fair. NOW if I ever need a bigger issue taken care of with my car, I can trust this place to not overcharge me for the service. Thank you again to Christian and Chris!

This is truly the best place to take your vehicle! The owners consistently go above and beyond to…read moreprovide exceptional service. They even picked me up from home once and took me to pick my truck up. When my vehicle broke down again, they made room in their busy schedule to diagnose the issue. Despite a full day ahead, they stayed extra late on Friday to ensure my vehicle was ready before I started my new job the following week. I can't say enough about how exceptional BAAM Mechanical is and what they have done for me. They also worked with me to make it possible for me to afford to fix my truck.

So, I'm 600 miles from home in my Sprinter RV when my alternator decides to die. My AAA driver…read morepoints me to Aaron at BAAM and he drops everything to help me - has my rig out of there in less than 2 hours. And, he only charges me shop rate. Great guy, great team - what more can I say. It's very rare to find a small shop with Sprinter expertise. Aaron is the guy.

I had my car smog tested here. Carlos is very friendly and knowledgeable. Great Value. I paid $60…read morefor the test and certificate. Quality service worth going a bit out of city center. Follow the photos or GPS there. It's an industrial park maze ;-) Thank you!

Called for a smog check and was able to book an appointment for the next morning! Fast (~15 mins…read moreoverall) and affordable service ($50 total). I absolutely recommend this place! - APPLE MAPS ISSUE - The only mildly difficult part was finding the shop since my Apple Maps app decided to bring me to the wrong building in the lot. The Yelp map is correct, it is in the corner! I attached a photo of what my maps app shows for anyone who may see the same thing and get confused. * Do NOT go to the red X * Go to the blue circles in the corner of the lot If you get lost, just call the number listed for the business. Carlos is really kind and will help you find where you need to go!

This place has integrity, gives reasonable quotes, and has caring staff that actually makes sure…read moreyou get what you need on the road. You can trust that they will consider your best interests and give you a good deal.

Not from the area but was working in Ukiah for a week. Mixed feelings about my experience. Great…read morecustomer service but not detailed workmanship. Dropped off my truck for an air conditioning leak. Had been to two other mechanics near my home that either couldn't find a leak or simply replaced a valve and recharged, only for me to find out that by the next day, the refrigerant leaked out. TC replaced a valve and again, by the end of the next day, the refrigerant had leaked out. Brought it back in on the day I was heading home and they looked again and found leaking gaskets which they replaced at no charge. By the time got home to Nevada, all of the refrigerant had leaked out and I was again without cold AC. Staff was super friendly and had no problem standing by their work. I knew I would be back in Ukiah two weeks later and scheduled to bring my truck in on a Saturday (even though they are closed but someone was supposed to be there). Called a couple days before to confirm and was told that nobody would be there since they weren't sure if I was definitely coming. Well, I'm from NJ where a person's word means something. I had solid plans to be there since my wife and I were vacationing in the area. Unfortunately, like previous shops, they didn't take the time to look at every aspect of the system and when I went to a fourth mechanic, he was able to diagnose a leaking compressor along with a ticking noise coming from the bearings and shaft of the compressor. There was dye around the bottom of the compressor which I assume was put in the system by TC. So again, mixed feelings about the experience. Would definitely go back if I needed a friendly shop in Ukiah but would be concerned with the quality of the work.

I have worked as a mechanic (passenger vehicles and commercial vehicles) and own a well equipped…read moreshop that includes a range of tire installation and repair equipment. It is not a problem for me to quickly and efficiently do my own tire and mechanical work. Despite all of this I have entrusted my tire installation and related work to Big O Tires in Ukiah. Honestly, it costs me more to do this but the convenience and reliability has been worth it. They have always been polite, professional and considerate. When I have brought up concerns they have been respectful and responsive. I don't normally review businesses but I felt this business deserves a positive recommendation. And, No, I am not associated with this business in any other manner.

Service: same-day battery replacement. Mine was an Interstate Batteries brand, still under…read morewarranty, so there are limited auto shops in Ukiah that could cover the replacement (I was told Big O and Dorseys were both great options for Interstate). I called Big O and was so relieved when they told me they had my battery in stock and to come in any time! Once I got there, they were kind and attentive. They gave me a time estimate and it was spot on. Thank you guys - highly recommend!