They are refusing to refund our money for a refrigerator we never received. March 5, 2022, we bought an Amana Refrigerator ASI2575GRS (Order #APVL30045833) from Menards in Apple Valley Minnesota. We opted to have the refrigerator delivered by Whirlpool (order # 0732914850). The estimated delivery date was April 29, 2022 April 28, 2022, we received an email that stated that the estimated delivery date was changed to June 22, 2022. On June 1, 2022, we called Whirlpool (1-866-931-5743) to verify if delivery would be happen on June 22, 2022. They explained that the estimated delivery time was changed to August 2, 2022. On July 24, 2022, we received an email from Whirlpool stating that the estimated delivery date was changed to August 2, 2022. On July 31, 2022, we received an email from Whirlpool stating that the estimated delivery date was changed to August 5, 2022. On August 1, 2022, we received an email from Whirlpool subject line for the email stated "Action Needed- Please Schedule your Whirlpool Delivery -for order # 0732914850." On August 1, 2022, we followed the prompts to schedule delivery. We selected the date of August 19, 2022 in the time window between 2-6pm. On August 19, 2022, we prepared for the delivery as stated in the August 1, 2022 email which included the following link: https://homedelivery.whirlpoolcorp.com/deliveryandinstalpolicy.html On August 19, 2022 we called Whirlpool to confirm the delivery time. Whirlpool said they do not have us on the calendar for delivery. There was nothing in database regarding a delivery date, and the refrigerator is still not in stock. On August 22, 2022, we called Menards in Apply Valley to cancel our order. Menards stated that since we purchased the refrigerator more than 3 months ago, the best they could do was give us store credit for the refrigerator. They would not be able to refund our money. We explained that we do not wish to receive store credit. We wanted our money back since we never received the product. Menards said they could make an exception; they could fill out the needed paperwork to have the Menards Corporate office process a refund check. They explained that this process is lengthy, and could take a very long time to get our money back. And it was explained to us that there was no way for us to contact the corporate office, since that number is not given to the public. We were also told that, we would need to bring in the original receipt into the Apply Valley Menards in order for them to process the paperwork. On August 31, 2022, we stopped by Menards with our original receipt. The front desk made copies, and said Mike the front end manager would be in tomorrow, and he would process the request for a refund check to corporate. On September 7, 2022, we called the front end Manager Mike at the Apply Valley Menards to verify if the request was received by corporate. At that time he said the request was approved, and now we just need to wait for the check to be mailed. On September 28, 2022, we called Mike to check on the status of our reimbursement check. Mike explained that the corporate office requested more information from Whirlpool, and corporate has not received that information from Whirlpool. Mike explained that corporate sent another email to Whirlpool today. Corporate will need to wait for Whirlpool to respond with more information before they can start the review process all over again. This is so frustrating I just want to cry. read more