why did this place close??? excellent service and great products. they will definitely be missed by…read moreme.

Chris A. and Gopher came through for my family, working hard to make things right for us (full…read morerefund) after a distributors' product malfunctioned in our home.

Great prices and supplies on so many items. It's usually my first stop for any tools.read more

Super helpful staff. Found everything we needed too. Pleasant shopping experience…read more Really good prices too

This store isn't as friendly as Apple Valley Ace. Second, hardly any employees are working. Third,…read moretiny spice rub selection and way overpriced. They had this weird sale on snowman cookie jars. 19.99, then a free promo card, so free. But you could use the gift card tomorrow. So, it's not really free. I needed yard waste bags and only stopped here as Costco was out. Buying 25 for $14.99 and tax seemed most economical. They have a great location. Step up the "can I help you find something?" and maybe your rating will increase.

Always great to see a happy employees wanting to help. I try…read moreto explain what I'm looking for and the walk me to the right isle. They are great on answering my questions and great service as well. thank you !

We found exactly what we needed for our bathroom. Laura was great! Beautiful showroom.read more

So we walked in to just look at samples as we are from Massachusetts. A lovely woman named…read moreMackenzie offered to help us and we mentioned that we were not from Minnesota and were not planning to buy but only look. Not only did Mackenzie help us look at multiple sample and options but she gave us great ideas and also a couple free samples. What exceptional customer service! The store had tons to choose from and if I was located in Minnesota I'd be very comfortable working with Mackenzie! Thanks again.

My wife and I remodeled our kitchen. We still need to paint and install backsplash tile so excuse…read morethe unfinished photos. That said, we chose Cambria counter tops "parys" is the color we chose. Randy and Nick were our installers, and they did a fantastic job! On time, professional appearance, attention to detail. From the booties on their feet, to the extra time getting the details just right, we could not ask for a better experience. If you want your kitchen to be perfect, Inovative surfaces is a great choice that we whole heartedly recommend. Thanks again to Randy and Nick. We love our new kitchen.

Difficult to work with the team members behind the great sales people. The end result was a bid way…read moreover for the same product/granite available at other locations.

I've been there for 2 bathroom tile jobs. Both times they were so very helpful. Both bathrooms…read moreturned out fabulous. I would definitely recommend them.

TL; DR. Nice tile, nice work, nasty sales staff and terrible communicationonce the sale is made…read more 2nd TL; DR: don't think the tile you order is what you will get - it's your responsibility to go to the store and verify pre installation. We weren't told that. Mostly I'm writing this to save someone else from our situation. Our project turned out fine in terms of craftsmanship, but we ended with tile we hadn't picked out. We worked with a salesman and picked out 3 sets of tile...the backsplash was specifically chosen bcs it had subtle yellow tones. When the tile installer came out with the tile, it didn't look like the tile we had ordered. It was gray tone and not yellowed. I double checked all the paper work, and called the store and everything matched. I thought I must have remembered wrong. So, I visited the Tile Shop to see the tile first hand, and that's where the events happened that makes me give them a big BUYER BEWARE. The first salesman who approached me was downright nasty when I explained the situation to me. He told me they don't make mistakes, and that's why I should order the amount of tile they recommend. (Makes no sense about color.) He was so rude I didn't want to talk to him and I found the original salesman. He agreed the tile shade was different and shrugged his shoulders. He told me basically that it had been my responsibility to come in and check the tile they ordered for me before it left the store. No one had ever told us that. So the only option is to tear it out and buy new. Can't attach pics thru Yelp, I was able to on google reviews.

Used this business for the first time 2 weeks ago to deliver 20 cubic yards of playground chips…read morewhich we have to top off at least every other summer. First time I called to check on price per yard and delivery cost, the woman on the phone was rather snippy, but when I called back to place the order, another lady was very nice. On the day of the delivery, the driver called to double check the address and dump location as I was at work. We confirmed that he should dump the mulch on the driveway. He even told me that there might be some spill over onto the lawn. I totally understood because of the amount I had ordered. But when I got home, the ENTIRE mountain of mulch was on my lawn with spillover covering the city sidewalk! I couldn't believe it! That meant rushing to distribute the mulch before the lawn died and HOURS of extra time to remove as much mulches possible from the grass without ripping it out of the ground. I called to let them know and was told the manager would call me back, but he never did. The product was good and the price, and I totally understand mistakes happen, and I would have even given them another shot if they had apologized and been more professional and customer oriented. Super disappointing.

There aren't enough stars to rate this organization properly. I own a small business and only…read moreaspire to be as proactive and service oriented as Rock Hard. My father used to tell me "character is doing the right thing when no one is watching" This company exemplifies the very statement. I'd never do business anywhere else under any circumstances.

There is a person here named Mike that is SO knowledgeable and helpful. He's helping a lot of…read moreemployees learn a lot as well. I always pick this SW location and hope that Mike is in that day!

Not very welcoming but they had what I came for. They were very friendly to the make customers who…read moreall seemed to be picking up paint. I was just there to get ideas & purchase perk & stick samples. Dong know that I'll return especially since I understand Lowe's also carries SW paints & is having a sale. So much for trying to support my local store & avoid the big box ones. I'll f/u on who has the best price.