Store is okay but they seem to always run out of the advertised sale items by the second day. Most…read moreof the employees are crabby and have no interest in being helpful.

My chainsaw was repaired by Runnings, Fall of 2012…read more Dropped off a Stihl chainsaw with the request that they take a look at it and see what it would cost to make it operational again. It had not been run in a few years and I'm elbows deep into a bike project. They said they'd call with an estimate. Great. Call they did ... to tell me that the saw was done and I could come and get it. Ahhhhh? What about calling with an estimate, and what is the bill? "About $100" I was told. Okay. I dropped by to pick up my saw and pay the bill. After waiting a seeming eternity it becomes clear that they can't find my saw. So they bring me back in the shop area to ID it. I finally find it and ...then they can't find the bill. I wait another 20 minutes and then just leave. Without my saw. I had been in the store for 40 minutes at this point. (A point: their computer system seems like a detriment to actually getting people in and out of the store quickly. I looked over the guy's shoulder and viewed the screens and masses of entry boxes. We put a man on the MOON with little more than a clock radio, okay?) I called the manager and explained to him what had happened. He was aware of my situation and said they'd been experiencing a lot of turnover in the repair shop and this was why it is just coming out of a sea of disarray. I also mentioned the estimate on repair suddenly becoming a bill. He said that he'd adjust the bill for me and that I'd be happy. I return to the store. The bill is presented. There is no adjustment. I mention this to the clerk helping me. He takes me back to the shop to find the original bill (I think). I am wondering at this point if they are going to just kill me and get this over with. He finds the bill, and stares at it, clearly ruminating over what to do. He wants to help. He is anguished by this situation. I can't do simple arithmetic either, so I say, "How about $65?" He is awash with relief. "Okay, $65." We bring it to the checkout and he hangs for a few minutes to try and get the check out clerk to do this quickly. He leaves. Then more chaos ensues as the checkout girl can't get the register to work correctly because of the numbers on the bill. "These SKUs won't automatically enter the price," she says to me. I own some SK wrenches but am actually no longer dumb enough to blurt stuff out like this now that I am old. I just hang, decide to buy some candy. Like 10 minutes later I am paying and leaving. I go to Runnings at least once a week to get something, I prefer it over Menards and Ace. They are trying and they'll get it. Saw runs great.

If I could I would give it zero stars. The employees were rude and yelled at my brother who has…read moreautism and did nothing wrong. Will not be coming back horrible service.

Did not like the Red Wing, MN location. Being forced to wear a mask was not appreciated. I…read moreunderstand if you want to wear one but don't make the customer. One employee with asst mgr tag was annoyed when he had to check us out. Sighed, would not make eye contact.

Helpfulness of the staff in this store is unbeatable. If they don't know o answer to your question,…read morethey will try to find it. If they're unsubstantiated getting the answer they Apopa d give options of where to maybe look next. Wabasha is lucky to have them here.

The best hardware store ever with the most friendly and helpful staff I have ever encountered…read more Broad selection of merchandise and they will also special order things for you.

Best customer service for any sporting department I've been to. I needed a few firearms shipped…read moreacross the country and it was top notch service. Jamie helped me out and made it very smooth. I can't speak to their actual firearm prices but the service was enough to make me go back! Highly recommend.

always great customer service. Large selection in every department . You may pay a premium however.read more

Needed batteries for my TPMS, so I chose an owner operated store, rather than corporate, because of…read morethe stupid mask rules. The clerk asked if I had a mask, I answered NO, and we conducted the transaction as normal. Another customer came in without a face diaper, and was also assisted without problem. Thank you Arrow, for not totally succumbing to this totally useless government-imposed bullsh*t.

Nice to have in town. Some stuff is a little over priced but the convenience factor and items on…read moresale which even things out. Marty went above and beyond helping me today. He grinded out a small 5mm battery terminal connector which saved me a lot of stress and time. The gentleman working the register was very cordial and friendly as well. Definitely recommend and will return. I can't thank you guys enough.

We love the new Ace Hardware in Northfield! Great selection of products and an incredibly helpful…read moreand friendly crew.

This place is great!!! Excellent staff eager to help locate items. Nothing like the big box…read morestores. I'll be going back for sure. 5 stars

A mostly empty store with people who don't want to be working. Even when you just need one thing,…read moreit can be a depressing experience. Find some place else.