Great service and attention to detail!…read more Quality products, Delta and Bertch... We have remodeled two bathrooms and felt the quality products at reasonable prices.

The sales assoicate at Gerhards in Rochester was very helpful in identifying multiple options for…read morekitchen and bathroom faucets to fit my needs and the showroom was really nice. I ended up purchasing my particular Delta faucets elsewhere and installing them on my own, but I know that plumbers prefer purchasing from a plumbing supply store like Gerhards. They definitely excel at offering options for high-end/specialty projects. I appreciate Gerhards being able to directly serve customers and plumbers alike.

Great customer service skills, everyone here will help you get what you need. ( paint colors and…read morewhat products to use) They have everything you would ever need to paint. Complementary coffee is great. If you go to a paint store in Rochester go here. Great product line!

Had the best time shopping today! Everything fit and the store reps are so awesome! Just the right…read moresuggestions on trends and fit. I love this place! The selection ranged from wide shoes to casual, trendy shorts, pants, to nice classic work clothing. Lots of items to layer that mix and match with style tips from the boss!

Torrid is the only store I shop for clothes at anymore- I always find trendy clothes that fit…read moreright! This location has fantastic employees who made me feel comfortable and were attentive.

I am so disgusted with this independently-owned AT&T store. I needed a new phone as mine was not…read moreworking and I was leaving on a trip the next day. The associates there acted like they were on something. They both talked a million miles an hour. I asked the same questions multiple times as I did not understand what they were trying to sell me. I was assured I would be receiving at least $500 back for my old phone once I traded it in. They told me the credit would show up in one or two billing cycles. On the second billing, I called AT&T directly because I did not have the credit applied as yet. I was told that I was not on the correct plan and I would not be receiving any discounts and the phone was going to cost $1000! Finally, I was able to have them tell me they would reimburse $280. I feel like I was totally lied to by the sales rep at the Rochester store. On top of that, a week later, my new phone totally went blank while I was on the road and would only work on SOS mode. I had to stop in a town that had another AT&T store and have them fix it for me.

Friendly great service. Very helpful in solving problems. Josiah is fantastic!…read more Will come back!

Stopped in here with my sister to get her ring cleaned. We're greeted with the most mundane tone of…read morevoice but some guy. Asked to get the ring cleaned, he literally says "yea.." holds out his hand and walks away. We stood there for like a minute before asking if we could come back after some shopping. No eye contact, "yea.." We come back, stand by the counter he walks over in silence holds out the ring and just passes it on to her and walks away. Ummmmm... it was the most awkward, rude, and worst customer service ever. Idk, ask us if we needed anything else? Smile maybe? Ask how the ring looks/if she's satisfied? My jaw dropped at the lack of professionalism. She has been helped by him before and has been treated the same way each time. I get better service having my oil changed. No thank you.

I came here couple months ago, spent 5 thousand dollars for a dimond ring. The seller who helped me…read moreshe was very nice, only four star because seller did not use over night shipping which i was charged.

I give this rating not because I work there,but because this is genuinely a wonderful store you get…read moregreeted at the door. The employees are a joy to be around and you do not feel rushed or stressed looking for your items.

TLC is the best in their business in Rochester, bar none. I chanced upon them after a…read morerecommendation from a friend. I was shopping for four bathroom vanity tops, as well as countertops for our entire kitchen, including an 11 foot island. I was expecting to be able to afford lowest quality granite, because at other stores who saw our plan, this is what I was told was in our budget. What I came away with at TLC was gorgeous, top quality, glowing quartz in every location above, and also as a fireplace surround as well. I am thrilled and stunned by the beauty of our new counters ever time I see them in our home. If I had stopped short of a visit to TLC, for the next 20 years I would be looking at something second best instead--and I would have paid more for it. Not only does TLC sell top quality product at very low prices, but they are also wonderful to work with. You really can't find a better guy than Mike. He's at the top of his field with good relationships with suppliers near and far. He spent hours helping me narrow my choices and showcasing products that might appeal. He really searched to find what I was looking for, and his integrity is palpable. Julie is a color expert. With so many undertones in stone, there's lots of space to make a mistake. She not only helped select our counter tops, but helped me choose paint that would compliment our decisions when I reappeared a few days later with paint chips. We more than benefitted from her decades of experience. After so much thoughtfulness and so many careful decisions, I was out of town for the actual install. What met my eyes upon return stopped me in my tracks: precision perfection. I can't believe how gorgeous every single detail was. At TLC they know how to knock the ball out of the park. In a city as small as a Rochester, it's a surprise to me that this business isn't better known, and that so many people are paying more and receiving so much less, even just a few blocks away. For this reason, I felt like a detailed review was in order. Thanks you so much Mike and Julie for the stunning counter tops and for the hours service helping us get from A to B. When it comes to TLC surfaces, the only thing more beautiful than our new sparkling quartz tops is the integrity, quality, and care with which this business is run.

We had a very expensive counter exotic stone quartzite installed, we feel that the installers were…read morenot skilled enough to install our counter, Mike should have supervised the work, and did not. Our seams are horrible not smooth, counter was not installed level, which is no reason for this, since our home is newer. This created a problem with the install of the cook-top. Black-splash which was the same as the counter was not what we choose, we had one piece, they broke it, so they came with 3 unmatched pieces, after disputing this they took it back and did two pieces. We really should have had one piece, like designed and paid for. When they came to install the backsplash we werent home, they used white cocking did a horrible job cocking this and of course it doesn't match. Guess what you can purchase colored cocking to match! We have silicon on our counter, which needs to be cleaned up, and I now get t figure this out. All concerned were shared with the owner Mike, he did come back and paint only one seam so it will match better, this did help. However I guess there is nothing you can do now about the crooked uneven seams and about it not being leveled. We will purchase color cocking and re-do their cocking job to match very expensive high grade quartzite. Our advise to all is If your spending a lot for your counters stone; granite, quartzite (exotic stone) then spend the money for a better installer. If your doing a bathroom or small counter kitchen then TLC will do fine.

This is a great little hardware store on Broadway and 14th. They have a good selection of both…read moreindoor hardware items and power equipment as well as many outdoor landscaping items (mulch, etc). The staff are very friendly.

always great customer service. Large selection in every department . You may pay a premium however.read more