I am a big fan of Menards. The thing that makes them shine is their employees. They have a large number of people who have been there for years which tells you they must be a pretty good outfit to work for. BUT these employees have a LOT of product knowledge and that is what makes the difference for me between Menards and the other giant hardware stores. They actually KNOW what the stuff they sell does and how to install it, what other options might be out there and so on. Their construction department is helpful and can arrange deliver of big loads at a reasonable price. I really like the paint, plumbing, hardware, flooring and electric folks. In hardware they can make keys for about a buck apiece, and they can re-key locks. Very helpful. They have a great selection of pre-built cabinets, and can help you design out a kitchen in a jiffy and get it ordered. I like the Schrock cabinets for the best combination of quality and price. Watch for the sales and you can save a lot. I like it that Menards has been so out-front with CFL light bulbs, low watt flourescent fixtures and the newer LED light bulb alternatives. They have a great display that lets you see the difference in color temperature and brightmess between all of the CFL bulbs. Nice! Menards has an excellent setup for rebate coupons. They are all located near the exit and you just look on the bottom of your receipt and pick the coupons you need off the display. All the stores have pretty much the same stuff. Only Menards has the great people. read more

Easy to recommend this wild child of hilarious excess, frozen pizza, lighting, Christmas trains, and that great n tasty root beer is all here! read more

Menards - Front - Building Supplies Near Me - Lafayette, Indiana

Five-Star Experience Thanks to Amanda! I visited Menards on October 8th, and I had the absolute pleasure of being helped by Amanda, who was working in the shelving section in the front corner. She was one of the most genuinely kind and helpful people I've met in a long time. She didn't try to upsell me or push expensive items--she simply listened, guided me to exactly what I needed, and made the whole experience easy and enjoyable. It's rare these days to find someone who treats customers with such patience, honesty, and care. We need more people like her. Amanda truly made my trip to Menards a wonderful experience, and I hope she knows how much she's appreciated! read more

They have everything! Fast easy check out. The rebates are great as well. Helpful employees.

Visited today for an essential home repair. Store had good notices up about how they clean and disinfect areas. They also have a sign up saying that children under the age of 16 and pets should not get out of vehicles and are not allowed in the store due to Covid-19. Good that they are taking extra precautions. read more

Cashier told me to "hang on a second" so she could chit chat with other employees after opening. I will never go back.

This store has horrible customer service! The General manager Scott will not give the mangers name out even though it is posted in the store. You order on line and they won't even help you why the order is not here. They are uncaring and rude. This is not the first time I have had horrible customer service from this Menards read more

The staff needs some serious training in customer service. There are a few employees that are trying their best, but are hampered by poor management. It took 4 tries to get someone that knew where to pickup our doors. We had to cancel a special order, and I was able to cancel it over the phone, but I had to physically go into the store to get my card refunded. The customer service employee needed to have supervisor approval to get this done, and the supervisor acted extremely put out to have to walk over and swipe her approval. As of now, I'm not even sure if the refund was applied to my card. read more

Menards has the same stuff that the other box stores have. It is a typical home improvement store. Except for the fact that the employees here actually know what they are talking about on a particular topic. Other stores seem to hire people just to fill a spot. The employees here seem to be fit to the area that they work. It's rather refreshing to walk in someplace and talk to someone that can help, instead of someone that you have to help. read more

Menards - Building Supplies Near Me - Lafayette, Indiana

Don't get me wrong Menards is OK, but there are a few things that keep me from going there except when I really need to. Lowes, Home Depot and Menards all have this weird thing about have separate entrances and exits, I suppose it has something to do with deterring theft, but Menards takes it a step further by making you go through these dumb turnstiles, completely breaking up the inside of the store and making the entrance and exit very far from each other. They also make returns a bit more difficult and rebates are forms you need to fill out and get a check for store credit mailed to you. What decade are we living in? Just give me a percent off. read more

I prefer Menards to other home improvement stores in Lafayette (Lowe's or Home Depot). Their employees are more helpful, their prices are better, and they carry more moderate options. Lowe's and Home Depot seem to stock more designer and custom items, which are beautiful, but not always the right choice for the average homeowner. We shop almost exclusively at Menards for our house and yard projects. The have sales pretty regularly and you can save quite a bit with their rebates. read more

Store is nice,,, however some of the employees need training in customer service,,,, I asked where the wood veneer was,,, the reply was "whats veneer"???? it would be cheaper to hire a robot and probably more useful... read more

This is like a dream Home Depot and Lowes into one store! Great sales and quality stuff. Costs more than Lowes but better quality.

This Menards is literally right across the road from where I work. It's so easy to rush in to get light bulbs or mouse traps or even a gallon of milk. Menards does tend to carry low-end items to keep prices low. I hate their paint, for instance. I bet I go here every week, sometimes twice a week. read more

A customer service disaster tale: I had to come here from the other store that is about 9 miles away in West Lafayette (with loads of urban traffic in between - around 30 minutes to drive) to rent a truck because they needed an insurance card. There were 3 employees working at the customer service desk, only one of which was helping the 1 customer in front of me. I told the young woman at the counter that I was in a big hurry (30 minutes left to get to a furniture store about 5 minutes down the road) and I would appreciate anything she could do to expedite my rental. [Blank stare] "We need to get the odometer reading first." 5 minutes go by. The employee then finally gets the help of another employee and proceeds to show her how to enter the agreement. The second employee had never entered an order like this (oh great, this should be fun, I thought). I reminded this employee that I now have about 20 minutes to get to my destination 5 minutes away and I would appreciate it if she could expedite my rental. [another blank stare while she painfully hunts and pecks my information into the keyboard]. Finally I have the keys to the truck with 4 minutes remaining... Guess what, I didn't make it to the furniture store on time. CLOSED. I go back to Menard's and ask to speak to a manager after the customer service employee said she could not give me a refund. I explain the situation to the STORE MANAGER who returned the truck rental in the computer and then refused to give me a refund. I told him his employee was incompetent and he asked me not to "insult" his employees. Incompetency is not an insult, it is a characterization that one cannot function in their position. This guy could have made me a happy, future customer if he had simply apologized and even just offered a store credit for the measly $28 rental charge. Instead he let me walk out of there, cursing them under my breath and telling him that I would never shop there again and that I would tell my friends and family to do the same. Menard's may have low prices, but as they say... you get what you pay for. Please avoid this store at all costs. read more

staff was no help when i was shoping no employee could help me find what i was looking for.then i had a couple of things that were cheaper at another store i asked if they did price match after an or deal of the whole staff causing confushing and delay for about 15minutes an older lady spoke up and said we dont price match here.but thats not what got me it was the manner i was treated that older lady was rude as if was trying to pull one over on them very disrespectfull to waste a buying customers time this store sucks read more

Almost anything you need for home repair and construction, plus grills, mattresses, and food. I'm not saying every product is perfect, but if you can't get it done with what they've got........you don't need to working on it. read more

Wish I could give it a 0. Worst customer service I have ever experienced was at this location. Called the flooring department directly and bought over the phone with my menards contractors card. Needed 7 boxes. The guy said no problem I have plenty but come to bay 10 today and it's ready for you. Drove 60 miles to pick it up so I could finish my floor. When I got there, the 7 boxes had never been pulled and they only had 6 on the shelf. No apologies. No admission of guilt. They even made my return difficult!!! Will NEVER use this store again. No wonder it has terrible reviews!! read more

I will never shop here again Terrible customer service , they wouldn't give me my 11% rebate without a argument . Ordered tile said would be in within 7 days Took 2-1/2 weeks No one ever knows what's going on Will go to lowes in future read more

Was there this morning during Black Friday and have nothing but great things to say about the employees for keeping their composure through the stress and rudeness of some customers, I do most of my shopping there and will continue, where else can you go when the store is completely packed where every employee is still smiling and answer politely with yes ma'am or no sir read more

I'm a Menards fan. I think their personal service is tops. The people there are knowledgeable and helpful. If I can't find a particular item in their huge inventory, a saleperson always give accurate directions or takes me to the location personally. Their pricing is generally better that the competition. I'm in there weekly. read more

Not a biker friendly store. I was physically blocked from entering the store and told to move my bike because I parked my motorcycle next to the store front wall read more

Great place to get everything you need to remodel or upgrade! Very happy with the Special orders I put in. Also the employees are very helpful and friendly. I prefer Menards over other home improvement stores because of the the selection, quality and most of all prices. Love the Rebates! read more