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Lowe's Home Improvement

2.2 (28 reviews)
ModerateHardware Stores
Closed • 6:00 am - 10:00 pm

Lowe's Home Improvement Hardware Stores Photos

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Returned lost item.
Chris T.

The employees at this particular location have been the kindest, most professional people I have encountered at Lowe's. Despite my family simply browsing prices for our future garden and patio setup, when we lost one of my youngest daughter's irreplaceable rain boots, discontinued design, several employees from across the store took the time to assist my family in trying to locate it with no luck. We thanked them for all of their help and support before we went home disappointed. Then, later that evening before they closed we received a phone call that informed us they had found it and were willing to stay late for us to get it back. This kindness has restored my faith that customer service and satisfaction has not disappeared from businesses today.

Joline A.

I was very impressed with their customer service! The staff took time to show me the aisles for the items I was looking for, and were smiling the whole time. I didn't feel like I was bothering or interrupting them and they genuinely wanted to help. I found some of the items online ahead of time and the website tells you the aisle numbers. This is a great feature if you're in a hurry. The store was laid out well and fairly easy to find the aisles.

Craig C.

This place gets one star from me because it won't let me put zero. Absolutely terrible customer service. Let me start this rant off by adding the fact their website is irrefutably the most inferior software design known to exist. If you can't find items available, there is no search bar to check where it is available (like Home Depot has on their site). If you want to look up a specific item (ex: white 41" Kobalt lower tool cabinet) you still end up scrolling across a barren wasteland of fatuous items (unlike Home Depot's website which will take you directly to what you're looking for). Now on with the customer service. I am an entry level heavy equipment mechanic and in search of a good quality tool box for the price (Husky tool box from Home Depot! Duh!) but they don't make the Husky's in the fancy white with black handles like Kobalt does. So I went with the pretty one. I bought the top half an hour away in Danville IL because my nearest location (Lafayette IN) didn't have it in stock. About an hour of inconveniencing the Lowes hardware associate later, I got it. The next two weeks after, I've been researching and calling and BASICALLY FIGHTING to get the second half which no one seems to have in stock within a 75 mile radius of my house. No one offered to order one. No one offered to ship it from any other location. All the customer service reps make me hold until I get frustrated and hang up. Tonight, I waited over a HALF HOUR for my transfer to go through and it never did (unlike Home Depot workers who will do whatever necessary to ensure I have a great experience with them.... are you getting the hint?) Bottom line, terrible experience. I am stuck with half a tool box that was not cheap and nowhere to get the rest of it. Save yourself the time and talk to your local Home Depot. P.s. I downloaded yelp and created an account with my very slow data to write this review Update: I ended up paying $70 extra in shipping and handling to be sent from Chicago to my local Lowes in Lafayette, just to go pick it up from the store anyways. So after one month of fighting and now overpaying, I finally have the box I wanted with a big ol dent in the side of it right out of the box.

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10 months ago

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