I left a bad review. I'm repenting. So I'm giving Lowe's the benefit of the doubt. I had an excellent experience with getting new keys cut by Robie. The original bad review had nothing to do with any employee. read more

I stopped by here the other day when I was roaming around Lafayette, and it's got its ups and downs. The bathrooms in the back needed a bit of work, some of the toilets in the women's restroom were overflowing and rather gross. I was expecting to see some sales/clearance items out in the garden center, but there weren't any, which was surprising, given the time of year it is. read more

Lowe's Home Improvement - Messi - Hardware Stores Near Me - Lafayette, Indiana

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The Washer Dryer I bought, LG Washtower, seems like a great machine. The Free install came at the price of all new attachments that i did not need because the old ones were fine. I had it delivered and installed. The installer switched the hot and cold lines on the washer, and my machine is smart enough to know and text me. I hit the chat on the app, but the bot was useless and wanted me to look at an extended warranty. I asked the bot for a person. She was of no help and kept trying to sell an extended warranty. I called the story, and after ten or so excruciating phone bot minutes, I got a person who transferred me to a person who was upset that I was angry and did not listen to my concern. He was only concerned about himself and that I give him respect. No one ever apologize and offered to send someone to fix it. read more

The garden centrer looks amazing! the plants are getting plenty of attention and you can tell the people working there actually care about them. Makayla answered all of my questions about the plant i was looking at. Parker seems to know what he is doing out there! read more

So...I purchased Christmas lights on clearance yesterday. Got home and realized that they were the wrong lights. Went back to return them today and was told it was there policy that you cannot return Christmas items after Christmas. WHERE WAS THAT POLICY STATED IN THE CLEARANCE SECTION?????? NOWHERE!!!!!! No "all sales final", no "no returns on Christmas items" NOTHING!!!!! If that is your policy it she be stated!!!! We do a lot of purchasing from Lowe's, but I guess we will now be going to HOME DEPOT!! Don't trust Lowe's return policies ever again. read more

We purchased a ridding mower on sat and scheduled it to be delivered on Wednesday after confirming it 3 different times. Sorry can't be delivered it's not assembled why would you schedule it for delivery if you know it's not going to be ready. So now to wait another day. They said it will be here tomorrow. read more

I just wanted to let everyone know how helpful Lisa in tiles and flooring is. She went out of her way to help us and make sure we got our grout in time for our contractor. The five stars is for Lisa! She was also very helpful with picking out our tile and flooring for our bathroom remodel. read more

If I could leave a zero I would. Their customer service is worthless. Their "delivery" is worthless. WARNING never buy an appliance or any item from there that requires a "shipment" from them. The delivery company is ONLY CONTRACTED" with Lowe's. The only positive about our experience was who sold us the dryer; he was great. Now to what happened: Bought a dryer from Lowe's all was good. 1st deliver was "ok" At best. They took our old dryer which still worked "at times" boy to have it back. Supposedly they only deliver to our area Wednesday/Friday. So 1st delivery was Wednesday. We go to install the dryer, it is broke (One would think the dryer from the outside to inside would be inspected) prior to shipment. Clearly that did not occur. We call delivery. They say they can't exchange till Friday. Fine but not fine. Our delivery time was 12 to 4. Then that turns into 4:30 to 6:30. 6:30 comes and goes no dryer. We were actually camping that wknd and my fiancé stayed @ home ALL day waiting on these people. At 6:35 he leaves and calls delivery and says turn around wherever you are; I've left. They say "but we will be there in 30 to 40 minutes". Are you kidding us?! So; we get ahold of a manager at the "warehouse". She was nice and apologetic but still blah blah blah. She states after we argue with her that we cannot wait until Wednesday for the "next"" delivery that she will ensure we get on thr delivery schedule for Monday. We try to speak to a manager actually at the Lafayette store and all they wanted to do was gives us the customer service # he was so RUDE and in no way did he exhibit the willingness to listen and or help. Monday comes and we get a call she cannot have it delivered then. WHAT!? It will be Wednesday (8-2-23); the AM spot. Tuesday 8-1-23 we get a call from "delivery" that our Wednesday spot is now the PM spot; you know like 12 to 4. It is Wednesday 8-2-23 as I sit and write this at 6:22; we just got a call they are 30 to 40 minutes out. WHAT? So over it. I can only hope there is nothing wrong with this dryer. We have the broken/new dryer and a TON of laundry. Lowe's: We are upgrading all of our kitchen appliances; if they were free we would not take them. You lost our business on anything that requires a "delivery". Hesitant to even want to go in that store for the way our phone call was handled. read more

The employees at this particular location have been the kindest, most professional people I have encountered at Lowe's. Despite my family simply browsing prices for our future garden and patio setup, when we lost one of my youngest daughter's irreplaceable rain boots, discontinued design, several employees from across the store took the time to assist my family in trying to locate it with no luck. We thanked them for all of their help and support before we went home disappointed. Then, later that evening before they closed we received a phone call that informed us they had found it and were willing to stay late for us to get it back. This kindness has restored my faith that customer service and satisfaction has not disappeared from businesses today. read more

Lowe's Home Improvement - Returned lost item. - Hardware Stores Near Me - Lafayette, Indiana

I was very impressed with their customer service! The staff took time to show me the aisles for the items I was looking for, and were smiling the whole time. I didn't feel like I was bothering or interrupting them and they genuinely wanted to help. I found some of the items online ahead of time and the website tells you the aisle numbers. This is a great feature if you're in a hurry. The store was laid out well and fairly easy to find the aisles. read more

Lowe's Home Improvement - Hardware Stores Near Me - Lafayette, Indiana

After a nice review earlier in the week, this one...not so good. question to a woman employee in the garden shop: "Where are your New guinea impatiens?" Answer: they are all around. I don't really know. But we have racks and racks of stuff back there" I guess she forgot the word 'service' in Customer Service. Not only did she not know what the flower was, she was not willing to help. How do employees like this keep their jobs? read more

Oh if I could put zero I absolutely would. My husband and I ordered a washer and dryer almost two weeks ago. We were supposed to get it on Saturday. After waiting and waiting we finally called to find out it had been canceled. Why nobody called to tell us I have no idea. So we rescheduled (really should have asked for a refund but hindsight is always 20/20).The delivery finally came today and they only had the washer. No one knows where our dryer is. Also supposedly installation was included with delivery but our washer wasn't installed either. Don't buy from here. read more

Don't buy from this Lowe's or if I had a second choice I would not buy nothing from Lowe's. They will take your money and don't deliver. Back on May 30th 2022 my wife and I bought a GE washer and dryer plus the GE pedestals that comes with them. Here it is November 20th 2022 still nothing and when you call the store it's like you just disturb them and don't care if you are taking care of. They just need to fire everyone in that store. Get new! I called GE themselves and told me that they have the pedestals and didn't know why Lowe's didn't have them. So what I need to do is just get them through GE!! I will NEVER BUY ANYTHING ELSE FROM LOWE'S again!! read more

This is the first yelp review I've ever left because I've never been more dissatisfied with a business in my life. Totally unprofessional and completely unresponsive. read more

Lowe's is certainly a step up from Menard's. The staff there are not totally helpful. No one offers to help me. When I do ask, sometimes I feel like I'm bothering them. But that aside, what they sell is a bit higher quality than Menard's. I like shopping here and I've spent a LOT of money here. I just finished a fireplace redo project that cost a few hundred dollars, and I bought my ZTR mower here. The staff are not all bad. Most are very helpful. Lowe's doesn't really have "sales" they claim to have the lowest price and will price match. But there are in-store specials to look for. Their paint is better than anything that Menard's sells. It is located at one of the busiest intersections in Lafayette, but it's not that difficult to get in and out of. read more

This place gets one star from me because it won't let me put zero. Absolutely terrible customer service. Let me start this rant off by adding the fact their website is irrefutably the most inferior software design known to exist. If you can't find items available, there is no search bar to check where it is available (like Home Depot has on their site). If you want to look up a specific item (ex: white 41" Kobalt lower tool cabinet) you still end up scrolling across a barren wasteland of fatuous items (unlike Home Depot's website which will take you directly to what you're looking for). Now on with the customer service. I am an entry level heavy equipment mechanic and in search of a good quality tool box for the price (Husky tool box from Home Depot! Duh!) but they don't make the Husky's in the fancy white with black handles like Kobalt does. So I went with the pretty one. I bought the top half an hour away in Danville IL because my nearest location (Lafayette IN) didn't have it in stock. About an hour of inconveniencing the Lowes hardware associate later, I got it. The next two weeks after, I've been researching and calling and BASICALLY FIGHTING to get the second half which no one seems to have in stock within a 75 mile radius of my house. No one offered to order one. No one offered to ship it from any other location. All the customer service reps make me hold until I get frustrated and hang up. Tonight, I waited over a HALF HOUR for my transfer to go through and it never did (unlike Home Depot workers who will do whatever necessary to ensure I have a great experience with them.... are you getting the hint?) Bottom line, terrible experience. I am stuck with half a tool box that was not cheap and nowhere to get the rest of it. Save yourself the time and talk to your local Home Depot. P.s. I downloaded yelp and created an account with my very slow data to write this review Update: I ended up paying $70 extra in shipping and handling to be sent from Chicago to my local Lowes in Lafayette, just to go pick it up from the store anyways. So after one month of fighting and now overpaying, I finally have the box I wanted with a big ol dent in the side of it right out of the box. read more

Lowe's Home Improvement - Hardware Stores Near Me - Lafayette, Indiana

I have been trying to contact the mill work department for 5+ days. I have spent accumulatively 4 hours trying to get in contact with them to order a screen door. I have left the model number, brand, my name, my number, and my email with every call and no response. I will attempt to call tomorrow. I called tonight at 7:15pm and was told they left at 7pm. When I explained I had been told previously they were available until 8 pm she stated "well they left at 7 pm." I asked when they would be available tomorrow and she said 10 am. I will call tomorrow morning and see where that gets me. read more

We ran into this location in the afternoon on Black Friday. Surprisingly, they had not sold out of several of the deals we were interested in. Hurray for Black Friday deals that don't require getting up at 2 AM! We found most of the items we were looking for without assistance, but we had trouble finding a few other things. A quick question to a sales associate, and not only did we get directions within the store, but she took us there herself. Now that's service! Checkout was fast & friendly. We'd definitely go back. read more

Lowe's and I have a love-hate relationship. At times, they have everything I could possibly want for my home projects. Others, they have some things and others I have to order weeks in advance. My current project is a complete bathroom redo, all the way down to the studs. I ordered floor tile (plus plenty of extra just-in-case pieces). Three quarters of the way through the project, I find out that at least one whole box of tile is the wrong stuff. I then go to Lowe's to order more and find out that it will be another two weeks before it comes in. Now I'm on hold with the room until the rest of the tile comes in. Stupid Lowe's. read more

Lowe's Home Improvement - Hardware Stores Near Me - Lafayette, Indiana

No toilet paper in the toilet and the toilet was filthy. Someone needs to check the toilets occasionally! When I suggested to the check out person my concern, he acted as if it was not his problem. read more

Ordered a washer and dryer in store, was told by 2 employees that they had plenty of washers in stock and no dryers that it would be next week for delivery for the dryer. Received a call 3 days later saying that had our dryer and that no one put "eyes" on our washer and now they were -2 in stock. Manager offered comparable washer and dryer that had the worst reviews on their website and google. Kept trying to call the store and no one would answer the phone so had to call corporate twice in order to finally get ahold of someone at the store. Eventually called another Lowe's that is an hour and half away and have to go get the washer and dryer ourselves to get them in a reasonable time. Will NEVER do business with Lowe's again! read more

The bathrooms are sadly and I mean sadly outdated. Not to mention every stall had feces smeared on the wall & toilet. So unsanitary it was comical, I audibly laughed when walking in! not pleased read more

This is about Fence installation. Know what you are getting and shop around. I had a neighbor getting a fence put in and Lowe's was doing it so I talked to the guy and it sounded like a good deal. Was not thrilled with the installer he cut a cable and when i confronted him about it he said, "It happens". That should have been enough that I should have known this was not the type of installer I wanted working on my property. Fast forward to 3 years later. I was leaning on a portion of my fence and it almost fell over. I called Lowe's and they said sorry its only 1 year on installation. So for them not standing behind a product they sell and I would say avoid them and if you hire a fence installer make sure they will stand behind their work. Don't take the Lowe road but that is my opinion based on this experience. read more

I have shopped at Lowe's for many years and over the years I've seen it decline and customer service this has got to be the worst experience I've ever had we ordered a refrigerator and stove and a few other appliances the delivery did not go that well things were dinged and scratched and then after the third-party left we found the stove to be defective the oven was not working I spent days hours trying to reach someone at Lowe's I was passed around & and put on hold for several minutes at a time I finally had to end up going in the store to reach an associate then that took forever to get another one we ordered they said there would be a wait time and they promised me it would be Lowe's employees only come to find out I called this morning finally got a hold of someone in the store manager told me that it was going to be third-party from this point on out I am so frustrated and disappointed in Lowes I will be taking my business to Menards. read more

We are renovating our garage and doing all the work ourselves. I went online and ordered a new homeowner's 10% coupon. It was emailed to me three days later in time for my visit to the actual store. Once at the store, we had the most wonderful customer service from a young man in the lumber department. He went over our Lowe's list we made online and put in our order to be delivered to our house in Monticello. Then, he spent another 1.5 hours helping us pick out each piece of lumber, even getting someone with a forklift to bring down a new pallet for us to forage through. His patience and understanding was so appreciated since we know we were being overly picky. Then, he got a manager to override the delivery dates so that he could get us a Friday delivery in the morning. After that, it went rapidly downhill. After scheduling the delivery date two weeks in advance and being told it would be no problem at all, we called the day before the delivery and was told we weren't in their system for Friday. Since we were so insistent, they told us they would try to get us in, but they couldn't do it in the morning. On Friday, we called to ask for a specific time, and we were given vague non-answers. After calling them every hour on the hour, they finally told us the driver would be there at noon. The driver finally arrived around 2:00 p.m., but not everything in our order had been put in the truck. Some items which were listed online as available at this particular Lowe's location wasn't available and had to be special ordered. We worked with them to come up with an alternative, and Lowe's sent another driver the next day with our alternative - and this time, the delivery was free, instead of $60.00. You expect things to go wrong when you're remodeling, but you would think that if you spend thousands of dollars, were organized enough to give them a neat online list, ample time to get everything together and scheduled the delivery in advance that Lowe's would give you the courtesy to get it right. read more

Good hardware store. We have bought a lot of things for our house here. They have good prices on all their products. We have bought 4 or 5 area rugs here and they all have been very good quality for the price. read more

Great place to find everything for your home at a great price and with great advice. if your doing a home project and dont stop in your are doing yourself an injustice. read more

I went in last night to buy 2 4X4 posts and was informed that you could not cut it for me. I literally just needed it cut in half. Why even sell it if you can't cut it. HUGE waste of my time even going in there. read more

Absolutely awful. We purchased bamboo flooring and they managed to miscommunicate and botch every step in the process, including ordering the wrong wood. It took weeks to sort things out and we still haven't had the flooring installed. This is our first home, so we were really excited about getting everything moved in and perfected, but the Lafayette Lowe's incompetency has left several of our main rooms unlivable. read more

Buyer beware if contracting with the plumbing service that Lowes recommends. My husband and I recently purchased a bathroom vanity at Lowes which was to be installed in our laundry room and decided to go with the plumber contracted by Lowes. That plumber came to our house, looked over the situation, took photos, and said that they would get back to us--they did with an estimate for $1080.00, not counting price of materials. We thought that quote was high. Being new to the community, we randomly called another local licensed plumber that we saw listed in the yellow pages. That person gave us a quote for $400.00 for the work, including the materials. We contracted that person. We saved over 600.00 by refusing the work of the plumber that Lowes had contracted. read more