According to them, "you save big money when you shop Menards", but I can tell you that you won't necessarily save time by ordering online for pick-up in-store. I recently did so, expecting to save time and gain convenience, but was sorely disappointed. I placed an order online for a 5-gallon, food-grade pail, lid and lid opener. The instructions that accompanied my order confirmation were to enter the store and follow the signs for in-store pick-up. I did so, and was led from the front door, straight-through to the back of the store, and then to the furthest corner of the store from where I had entered. Surely, I had passed all of the items ordered during this trek. The store is massive, and if you are not familiar with the layout, online ordering would seem like a good, time-saving option, but that turned out to not be the case. Not to mention (as I mention), the "convenience fee" that I was charged to do so. This might be a good option for larger orders, but for the 3 item order that I placed, I would not suggest this. read more

Menards - Love this Method Fabric softener! - Building Supplies Near Me - Carmel, Indiana

It is very easy to get caught up in the jingle they have, "you save big money" but this store is mostly about convenience of them having EVERYTHING in their store. The best value is always on their clearance items or sale items because all of their other prices are just ok. They have a rebate program that you can get money back on your purchases and they advertise the after rebate prices everywhere so when you buy your item mentally you're thinking about the lower price. The rough part is being disciplined enough to follow through with the rebate process. read more

Menards - Store Front of Menard's - Building Supplies Near Me - Carmel, Indiana

I needed a certain kind of floor trim, and couldn't find it. All of the sudden, a man who worked there could see that I was troubled. He asked what I was looking for. I told him, and he immediately took me directly to the floor trim! THANK YOU, MENARD and to ESPECIALLY TO THE MAN THAT HELPED ME!!! read more

Been here a few times for different tool and home improvement needs for my cousin and family. I'm amazed how huge this store is compared to Home Depot and Lowe's. It's sort of a Disneyland for all home improvement and DYI stuff. Home improvement chain with assorted building materials, tools, gardening supplies & appliances. Strangely, they offer some grocery items to name a few: milk, eggs, butter, cereal, oatmeal, apples, sodas , miscellaneous snacks. Additionally offer some bathroom items: shampoo, conditioner, toothpaste to uncle eye contacts. Other items available, too many to list. During Christmas there's a beautiful display called The Enchanted Forest. A good amount of decorations and tree selection. Lumbar section is massive. Customer service is great. My cousin's step daughter works there and enjoys it very much. Wish they had Menard's store in the west coast where I currently reside. read more

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SHAME! SHAME! SHAME---NO veterans discount's----SAD! You have that shady 11% discount that takes time to complete the rebate........which if your not a dog on a bone-----it may never come! And it appears you have many Veterans employed. Your employees are always very knowledgeable and helpful!!! They are the only reason we return!! read more

Menards - Flower pots--skimpy choices - Building Supplies Near Me - Carmel, Indiana

Absolutely despise Menards. I've stopped shopping there a long time ago because of the way that they have their rebates and I can rarely get the service that I need. Unfortunately, I DoorDash. Menards has been added into the list of stores that DoorDash provides for. So where do they place the pick up? At the very back end of the store. So I have to walk all the way back there normally wait on somebody to become available, and then have to carry the item all the way back up to the front. This is in spite of the fact that they have a back entrance that allows delivery that is right there and I could just pick it straight up from there. But I go to the gate and the guy says oh I'm sorry you have to walk all the way through the store it's a corporate policy. Well, the corporate policy is stupid. And so is Menards in my opinion. I doubt I will ever shop there again. And as for the DoorDash's, I think from now on whenever I see one at Menards. I'm going to cancel the order. It is rare that I ever wish. Something bad upon somebody even when they've mistreated me, but in this case, I would not be sad at all, if Menards ends up going out of business at some point in the near future. read more

Beware special orders when they say "free shipping". They add a "handling fee" which is non-refundable. I thought this was only done on "as seen on TV" offers late at night. Order was not shipped on date promised so I had to cancel. Of course they kept the "handling" fee of product they never handled. read more

Stopped by to check out the garden center. There were literally hundreds of vegetable plants drying up and dying for lack of water. Many flowers and hanging baskets turning brown as well. It is obvious that no one is taking care of the garden center plants. What a waste, many of the vegetables are already beyond saving and more will be dead soon if they don't get watered. read more

On Lane two just now, the cashier tersely asked me "how many?" No greetings no eYe contact. It was a small stack of cardboard boxes so not a lot of hard work and I could've cheated the store, but I truthfully answered four. "$20"! No eye contact. But as I'm moving to the end of the row With my items (that she should have moved) she's greeting a customer in the next aisle "hi how are you today. Have a nice day!" (next aisle Meaning not a part of her work, and she had a customer behind me to tend to who was waiting) Very rude, off putting. Perhaps coincidentally and perhaps not, she and I were different colors, and the person she greeted in the next aisle, Who glanced at her but never responded as if he didn't want to have anything to do with her, was the same color as she. Trying to hit on him? IDK and IDC. poor human interaction. Menards, survey your staff; watch how they are performing. This store just lost a long time customer forever. read more

We had treated deck boards delivered last month and they were absolutely terrible quality. We weren't allowed to pick out our boards at the Kokomo, IN Menards store because the order was being delivered. The delivery charge was highway robbery also I might add. Out of 30 boards, only 4 or 5 were what would be called good quality, even though we were assured all would be good quality. We have had to pick and pick thru the boards because there are tons of large splits, holes all the way thru, and huge knots. I've never been so thoroughly disgusted. We took our business to them, which the Kokomo Menards is about 25 miles from us instead of going with our local Lowe's. For what we received, we should have just went to Lowe's!​ Here's an example of what we received. read more

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There hateful management. I just went in there to buy some things on my way through and took a cart through the wrong way I guess and a male manager walked up and gave me a nasty look and slammed the door. Now I could see if he works have said oh can you take it from the other end I would have gladly done so and I would have apologized to him for not doing it right. But you act like that to a customer I am shocked you have any business at all. read more

We've been here multiple times in the past week as we do home improvements and have gotten great help each time. The place is huge and it's easy to get lost, so I've been impressed at how well the employees have known where everything is and been able to answer our questions. It always makes me laugh when you see rows of grocery items and snacks at a hardware store, but it is helpful and the price points have been pretty good too. read more

The one star is for the manager with the ponytail named Ian. The staff working the registers and helping in the parking lot get 5 stars. While a nice employee was helping my wife load floor tile into her car, Ian told him to get on a register. Ian was disorganized and didn't seem to have a handle on anything. The young employee helping my wife load, said he was helping a customer. Ian told him in front of my wife to leave her and to get on a register. I feel bad for the employees who have to work with Ian. I would highly recommend some management training and customer service training. I'll be back because the staff were super helpful. But Ian was very off putting and made it look like there was no organization going on. Please help him. read more

So, this is a trek for me, so I only come here when I can't find things closer to home, but when I have had to come all the way up here, they've had what I need, usually with multiple choices. This time I needed a ceiling fan, that was a ceiling hugger variety and also had a remote control...this is not as easy to find as one might think...but they did have a good number of options meeting all of these specifications at Menards. Over the years I have found they are often the best option for lighting fixtures and other similar items. Since I knew what I needed, I didn't need any help from staff, so can't speak to how helpful they would have been if I needed help! I was in and out quickly and have an 11% rebate form to fill out which was a nice added deal. read more

As the other reviews note, this is a pretty average Menards experience lacking in some of the great customer experience that you might find at other Menards locations like the 96th St location in Indianapolis. We were here hunting down trim for a cabinet project and were eventually able to find what we were looking for. My only regret was not checking out the garden center to have a better comparison of this location to others...that's often where I find myself whether planned or not when at home stores. read more

I usually don't come to Menard' s to get hardware supplies, but it was just down the street from me and I was getting ready to move, so I stopped in to get some light bulbs and other items. Menard's is quite a hardware store that has a little bit of everything. However, I found the layout of the store to be confusing and eventhough the aisles are labeled, I still have to walk around the entire store to find what I wanted. Plus, there is no staff that is attentive and able to help you if you need it, because they are busy working on other things, and you have to flag them down and get their attention in order to have them help you with something. That is a pet peeve of mine when I go shopping. Other than that, Menard's is a good hardware store that has what you want, and the prices do appear to be reasonable. The staff just needs to be more attentive to customers if they need assistance. read more

Menards - Interior - Building Supplies Near Me - Carmel, Indiana

Save big money at menards! I shop here regularly and it really has most stuff I need. The lumber yard is good. Garden center. Workers are always helpful. This place gets a thumbs up from me. read more

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Menards' mismanagement wasted over an hour of my time today. I online ordered a fire pit and after a few hours I drove the 25 minutes to the store to pick it up. After waiting in the order pickup area for another 20 minutes, I called the store only to find out that they had looked for the grill EARLIER IN THE DAY (to take it to the pickup area) but couldn't find it in stock. So why didn't anyone call me to let me know it's not available??? I then had to drive back around the store to go in and get a refund. Never an apology from anyone. Total waste of time. Honestly, this store has been declining in service and cleanliness for at least a couple years. Will just order from Amazon next time & save the hassle. read more

Been here lots of times but never posted a review. I tend to enjoy shopping here more than other big box hardware as it has more of a vibe for me. Today I needed some fertilizer for the yard and found it with no trouble. The store has basic and medium grade home project supplies. The store has a simple layout and I usually am able to find what I need without assistance. When I have needed assistance, it is always easy to find an associate. Pricing here is fair and the staff is friendly. I'm happy to provide them my business in the home improvement category. Give them a shot and you won't be disappointed. read more

Menards is Toys R Us for adults. I can spend hours in this store shopping for home improvement projects. You walk in with a plan of action only to leave with a truck full of other items you didn't know you needed until comes across them while browsing the store. read more

Hate the way they handled the situation of Covid 19 at onset. They created more havoc than needed. My daughter is 18 years old and was wearing a mask. The security guard at the front said she looked younger than 16 so they wouldn't let her In with me. I was angry enough to not go to Menard's again. Lowe's is across the street. I heard worst stories than this. read more

No frill experience ... and staff is not helpful. I am sure store is loosing sales because staff is not skilled in sales and treats it like a temp job. You can show an item from a nearby competitor and they will not sell you comparable product. You will be sent to competitors store. And when it comes to assistance - good luck. Put your running shoes on and enjoy long romantic walks. The only good thing is 11% rebate that sometimes makes sense. read more

Hardware cloth was mismarked on the shelf. Got to the register and was charged $5 more. Classic "bate and switch". Piss poor business practice! read more

UPDATED - still shitty place with rude employees. I had to go to Menards again. They were the only place that showed they had something I needed today in stock. I went for the drive up pickup delivery. Big mistake. No one was helping. They guy in front of me had been there 40 minutes. At one point he gets 4 Menards workers and they wander off. I go inside to find help. I find two Menards "workers" having a chat session and stand there waiting to speak to them. They ignore me. I walk off. I finally get the "worker" whose job it is to help the pick ups. She seemed pained to do her job. Good bye Menards. Next time I'll wait to get something from elsewhere. You stink. We wanted two cement blocks and wandered about the outdoor and construction supply area and could not find any. After asking the cranky cashier in the garden area if the sold traditional cement blocks, she confirmed they had them by looking in her binder which had the pictures scan codes for everything, she said could not help tell us to find where they could be found in the outdoor and building supplies area, but we wandered back anyway and were told by someone working in the huge paver and block area to just pay for the blocks and then drive our car through the cavernous lumber and construction supplies pick up area around back. We went back to the same cashier who challenged us on our request to purchase the blocks and then drive around to pick up the blocks, apparently offended somehow that we were purchasing just two cement blocks. She stood there with her mouth agape saying "two!? Two?!" We didn't know what to say. she then added "you can't carry two!?" We explained we were just doing what we were told to do. She then unformed is she couldn't sell us two blocks (even though she had a binder with the cement blocks in them with a scan code to ring them up). She suggested we walk around to the cashiers inside the store. We had enough. We left and went to a nearby competitor, Lowe's. We were in and out in five minutes and they were happy to have our business. read more

Have been waiting been waiting for almost 3months now for a rebate of $55. Rebate information can't be found user their online tracker, no response to email inquiry, no way to contact anyone... read more

I found some disposable gloves here. Got lucky! Finding disinfectant is still a little tricky. You MUST wear a mask upon entering and if you do not have one, they sell it for $1 Hours are shorter due to covid-19 so check that. read more

Great rebates and have everything I need for a job! Friendly and helpful staff. Website helpful as well.

Staff definitely needs training in customer service attention. My husband loves it, me not so much-I prefer Lowes!

I like Menards because they seem to have a whole different selection than the big box improvement stores. It feels local and I appreciate that! We found some great flush lighting for our new home and a great ceiling fan too. The employees were helpful and looked around for other stores if they didn't have what we were looking for. 4 stars because it feels a little discombobulated maneuvering the aisles. Not as seamless in that department but otherwise a great choice for project bits and pieces. read more

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I would give it 0 stars if I could. We showed up at 8am to rent a truck. There posted charges are VERY misleading. They charge mileage and a weekend surcharge so it was over $60 to rent a truck for 1.5 hours. It took us over 30 minutes to get the truck. They tried to give us a truck with no gas. Lowes, Home Depot and UHaul are all cheaper. read more

DO NOT EVER BUY AN APPLIANCE HERE! they sold me a defective appliance. The defect was not noticable until after it was installed. Menards is ONLY willing to replace the peice, they do not plan to indemnify the fact that I would have to pay to have a new one installed again! TERRIBLE customer service. I will NEVER buy ANYTHING from menards again and will make sure all of my local neighbors in zionsville and carmel dont either. All so menards could save $100. Bunch of jerks. No, I dont want to drive all the way back to your carmel store from zionsville. Wait another 15 min in the back for someone to help me load the appliance in my car drive all the way back home and pay to have in installed again. $&#! You. read more

Not only is the commercial jingle annoying, but they play it while you're in the store. Hey, we're already here, no need to keep on advertising. Why a 1 star you ask? the two times I have been here no one has been helpful. The first time I came here to buy a grill, and I asked if someone could help me with a few questions. They send some high schooler who has no clue what the hell he is talking about. Strike one. 2nd time I went here, I was looking at patio furniture. Again, asked someone for some help, and they sent a guy who had just transferred from hardware. I asked the guy if he knew anything about the rebates, or the quality of the sets. He shrugged his shoulders and told me it all comes down to personal preference. I'm not waiting for a strike three. Not going back. read more

I would give them less than one star if that was possible. I tried to go in today to check on prices for door knobs as someone had tried to break into my home yesterday. As associate got absolutely nasty with me because I wasn't wearing a mask. I asked if he could just give me a price range and tried to explain why. He literally said, "sorry about your luck, get out." I will never give this store my business again. read more

Menards is so much cooler than I imagined! It's right by my house, but so is Lowes so I usually just go there. However, I wanted to check out Menards to find a few things for a bathroom remodel. They had everything I needed and more, plus I did their paperbag deal for 15% off. Specifically I was looking for bathroom mirror options, of which they had tons. I was checking one out and an employee let me know they were discontinued and therefore on a great sale. I bought those, found bathroom lights that I loved better than the ones I got at Lowes and overall got fair prices. Plus, just like Lowe's, everyone was willing to help. I will definitely be back read more

Only shop in here if you have time to waste and patience to deal with poor customer service and attitudes. Customer service is super slow! We were accosted by a female associate for asking if the store provided complimentary masks. She asked if we knew how many customers they had and how unrealistically providing free masks would be! We shared that other stores with a high volume of customers do provide complimentary masks. She became more aggressive as we talked and when the manager arrived he was useless in controlling his employee! read more

Agree with other comments. I was wearing a mask at check out and had pulled it down to breath for a few minutes while checking out. A very rude employee starting yelling at me to pull it up or leave the store. So I left the store without purchase. Lost a customer and a sale. Unreal. read more

Rated a one because you can't go lower. Single parent needed a couple of things really quick, would not let me in the store. The Lowes across the street will. read more

What an atrocity of a Menards. Unhelpful, unreliable, and frankly rude. I went in to buy a craftsman cordless drill. The price tag was 78 dollars. It rings up as 99. I say "sir, that's not the correct price", he proceeds to tell me I probably looked at the price tag wrong and calls for a price check. The guy goes back, checks, turns out I'm right. They screwed up the UPC barcode on the back of the box. So I grab another box with the correct barcode and it rings up 78. So I'm trying to figure out what the difference is between the two products I have in my hand and he goes are you gonna buy it or not? I proceed to tell him they need to check their barcodes more carefully as it was a difference of over 20 dollars he would have charged. He tells me it's not his problem. Textbook definition of customer service lol read more

I like Menards because they seem to have a whole different selection than the big box improvement stores. However, while Menard's has a lot of good stuff, the staff really have no clue where to find things. Customer experience could be significantly improved with a little more training. read more

I'm a patient guy. Seriously. Give me even HALF an effort and I'll be satisfied. Sadly, this wasn't to be the case with this particular Menards. My wife and I went to purchase a new lawnmower. We went to the correct section of the store, We found a lawnmower to suit our purpose, but no employee was to be found working in that section, so we just grabbed the tag off of the shelf and headed to the checkout counter. The young lady at the checkout was pleasant enough, but seemed thrown for a loop that we were there with a tag but no merchandise. She called her supervisor, who, for a minute or two, seemed stumped also. She radioed someone to retrieve a mower for us, and after quite an extended wait, the employee came wheeling up with the lawnmower off of the shelf. I asked if they had one in the box, and they said no, so I said that was fine. I asked for a manual and paperwork (Warranty cards, etc) from the mower, and more radio talking, and another extended wait. Finally the supervisor said they don't have a manual, but that they can print one off, and I said that was fine. We went on and paid for our mower on that basis. And we waited. and waited. and then we waited some more. Finally, the supervisor came up and said they could NOT print off a manual, after all. No offer of a price break, or trying to find us a warranty card, or anything else. All in all, a pretty dismal experience. read more