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    Lowe's Home Improvement

    1.8 (137 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm

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    Joseph D.

    I swear I'd never step foot into a Lowe's again, but I was up in Carmel and I thought hey maybe it's just a keystone store that sucks. Boy was I ever wrong first of all you can walk around that store all day and not be asked if you need something unless it's some small girl trying to push a Gutter system on you. They were two old guys in the tool section. They would go out of their way not to make eye contact with you and if you tried to flag them down, they would deliberately turn away and walk. I finally get everything I need and I go to ring it up in the garden center I asked for eight bags of black mulch. The lady behind the counter, Kate, who is very nice informed me that they were all out of the inexpensive one. I asked what the price difference was, and she didn't know. She told me she was subbing in there while someone took a break so even though there was a line, she finally went to another counter. Got a sheet with some UPC's on it and figure it out. It was a dollar more. So I went ahead and bought it. I drove to the side of the store to pick it up and I told the guy I have eight bags of black mulch and he asked me which kind I want and I said they told me upfront that they only had one kind. He said no that's weird. We have both kinds. So I tell him I want the less expensive one and I have to go back up to the counter to get a refund. I get back to the counter and Kate tells me that I have to go inside and go to the customer service counter to get a refund because she can't do that. I say to call the manager she calls a manager and then tells me that I can't have the black mulch that I want they're not allowed to sell it, so I asked to speak to the manager. A fairly heavyset tall redhead comes out and explains to me that she will give me a refund and I say I don't really need a refund. I just need a credit for the eight dollar difference and she says she can't sell me that mulch. I tell her it's already loaded in my car and she replies that that's not her problem. Her bosses policy and her corporate policy is they can't sell that mulch. The attitude here is you have to do what we want you to do and screw you so long and the short of it is I got the most I wanted I paid for the mulch I didn't want which was more expensive and the employees and management at Lowe's could not care less. I wish I could give them zero stars instead of one. The only thing that amazes me is that the rating is as high as it is I'm guessing they have their employees fill out the yelp reviews.

    Nice selection
    Jerri S.

    Surprisingly nice selection of perineals! And they are all surviving... thank you! We will be returning!

    Existing dishwasher prior to counter install. New cabinets and flooring.
    Anne B.

    We recently completed a whole house remodel and purchased Lowes flooring, cabinets, quartz countertops and appliances. Aspects of the project went smoothly, but I want other potential buyers (and Lowes) to be aware of some major snags. 1] They wouldn't even try to take our money by check (a manager could have verified funds with a local bank but chose not to), and because we had a new Lowes credit card they limited our ability to purchase for a month until the first bill was paid. Plan accordingly. 2] We paid for appliance installation and with EVERY single delivery of a new item we were told "oh no, I don't install." If you are not confident about wiring a stove or putting a bracket in for a wall mount microwave, or buying the parts to hook up your ice maker that didn't come with the delivery--do not pay for installation--find a contractor with good reviews. 3] Lastly, the counter installation company is paid by a middle man called "Installation Made Easy" and they too, failed to complete or communicate attaching the dishwasher to the counter--so the whole thing flew out at us when we tried to use it. No credit, no accountability and their reviews across the board are scathing. Lowes would be wise to reconsider their relationship with them.

    The only plastic they had was one piece for a carpet so we tried to cover the front of cabinets not the granite or sinks
    Deb M.

    Customer service was HORRIBLE! Never again. Install was HORRIBLE- Lowe's had to call a private flooring co. To correct what their"ultimate Home Service"did. HORRIBLE- NEVER AGAIN!

    Kandice T.

    Today's experience gets a zero in my book. The woman at the CUSTOMER SERVICE desk right now is VERY rude! Don't wear a vest that says ask me anything and then 1) ignore them when they say excuse me and try to ask a question, 2) look at them with an attitude (she liked at me like she was disgusted) when the customer repeats their self and 3) not know the answer to the very simple question! Quit your job if you hate it!

    Lumber
    Becky L.

    Had some really great trips to this Lowe's location this weekend. Staff in lumber helped direct me to the right products for my project, and when the time came to pick up the lumber, an associate quickly and carefully cut down the pieces for me--for free! (2 cuts/board) Made transport home ready, and saved me a ton of time. Took advantage of their spring mulch deal while I was there to get a jump on the next project. Pickup around the side of the building made loading easy. Thanks so much; see you again soon!

    Interior
    Michael S.

    Lowes is a wonderful hardware store that has excellent attentive customer service staff. They are experts and can help you with anything and everything that you need for your home. I came here to pick up some supplies for my move, and was able to access everything I needed in a matter of time. The staff were wonderful and very helpful in making sure I had everything I needed before I left the store. I would keep coming back to Lowe's for my hardware needs, because the selection is great and I know I will get great service from the staff. It is my #1 hardware store.

    Exterior of the garden center
    Victor F.

    Well, that was easy. Bought lots of sh!t. Literally 10 cubit feet of cow manure. Glad that it was easy to pick up (unlike nearby Menards). Walked in to garden center, got checked out within 2 minutes, and had everything loaded in the car for me. What I am doing next? Probably buying lots of air fresheners.

    Me on hold for almost 20 minutes.

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    4 years ago

    My go to for appliances, home improvement needs. Love the return policy here too! Staff is friendly!

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    Page 1 of 4

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Will in millwork helped with the order and scheduling and was calling me daily until we got it all worked out.

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    White's Ace Hardware At Carmel - Stihl tools

    White's Ace Hardware At Carmel

    3.9(42 reviews)
    2.0 mi
    $$

    White's offers extraordinary customer service. We were greeted when we entered and asked if we…read moreneeded help finding anything. Several other clerks also asked if we needed assistance. Russell was very helpful. I was looking at gardening boots, but they didn't have my size. Russell called their other store and was able to offer some options. He was engaging and friendly. The store offers an array of grills, power tools, paints and general hardware supplies. The shelves are remarkably well organized and neat. Many shelves were empty as I assume they are preparing for spring inventory. Many items were on clearance including Yetis so there are some great deals. In the entry alcove is a fascinating history of the hardware store's evolution. The history dates back to at least 1889 when the store was located at 110 West Main Street in Carmel. The store has been owned by four families start with O. W. Nutt prior to 1889. Steve White bought the store in 1984 and built the current location on Rangeline Road in 1989. I love that someone took the time to capture the history. There's plenty of parking in their private lot. You can only enter or exit going north in Rangeline, but the roundabouts make going in the right direction easy.

    Great staff who are super friendly. Well stocked with everything you need for home maintenance and…read moreeasy to navigate. Prices are pretty competitive for the area.

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    White's Ace Hardware At Carmel - Indiana products

    Indiana products

    White's Ace Hardware At Carmel
    White's Ace Hardware At Carmel - Mucks on clearance

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    Mucks on clearance

    Menards - Order Pickup is in the very back left-hand corner of the store.

    Menards

    2.4(64 reviews)
    0.4 mi
    $$

    According to them, "you save big money when you shop Menards", but I can tell you that you won't…read morenecessarily save time by ordering online for pick-up in-store. I recently did so, expecting to save time and gain convenience, but was sorely disappointed. I placed an order online for a 5-gallon, food-grade pail, lid and lid opener. The instructions that accompanied my order confirmation were to enter the store and follow the signs for in-store pick-up. I did so, and was led from the front door, straight-through to the back of the store, and then to the furthest corner of the store from where I had entered. Surely, I had passed all of the items ordered during this trek. The store is massive, and if you are not familiar with the layout, online ordering would seem like a good, time-saving option, but that turned out to not be the case. Not to mention (as I mention), the "convenience fee" that I was charged to do so. This might be a good option for larger orders, but for the 3 item order that I placed, I would not suggest this.

    It is very easy to get caught up in the jingle they have, "you save big money" but this store is…read moremostly about convenience of them having EVERYTHING in their store. The best value is always on their clearance items or sale items because all of their other prices are just ok. They have a rebate program that you can get money back on your purchases and they advertise the after rebate prices everywhere so when you buy your item mentally you're thinking about the lower price. The rough part is being disciplined enough to follow through with the rebate process.

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    Menards
    Menards
    Menards - Store Front of Menard's

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    Store Front of Menard's

    Noblesville Ace Hardware - Entrance to store

    Noblesville Ace Hardware

    4.4(9 reviews)
    6.1 mi

    I can't begin to let you all know how happy I am with your service. Trying to find the right hooks…read moreand nails to hang up pictures, on plaster walls, can be a bit overwhelming as I never had a house with plaster walls. You all answered my questions. Made sure I bought the right nails and hooks. I'm so happy that you are my local Ace Hardware. You'll be seeing me more throughout the year. Thank you!! Oh, and all employees are super friendly.

    I have become a huge fan of this Ace Hardware. The people are all very nice and incredibly helpful…read more I love that this store still has some small-town appeal with their free popcorn and unique offerings. I never thought I'd buy a Weber grill, as I didn't understand why they seemed so expensive. After an Ace salesman showed me some differences and how they stocked all of the parts I may need down the road, I purchased one. That was a bit over a year ago, and I haven't had even the slightest "buyers remorse". Sure, it was a lot more than one of the other brands at a big box store, but wow does it do a great job. The heat is so even, and all of the controls just feel sturdy. On top of that most of the internals are made from stainless steel and should last a LONG time. Ace is a great asset to western Noblesville. As this town has grown, we've gotten all of the big box stores, but with those comes traffic and customer service that is mediocre at best. It's definitely nice to have a locally owned store where I can go pick up the things I need without having to drive across town.

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    Noblesville Ace Hardware - The old building (relocating)

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    The old building (relocating)

    Lowe's Home Improvement - Security is on my mind.

    Lowe's Home Improvement

    2.6(65 reviews)
    7.9 mi

    I've been to this store a few times over the years. Tonight, I stopped in as I'm doing some…read morecleaning and organizing around the house and also needed some supplies for my parents' house. The vibe here? This Lowe's strikes me as ideal for grandmas needing to take care of their flower beds (No, I'm not hating on grandmas) and the yuppie DIY'er whose needs are basic. It's amazing how different places have different vibes. Home Depot is for the true hardcore DIYer who may even want to rent tools. Menard's is a little more family friendly - sort of an urban Rural King. Lowe's? You can get most of the basics here, however, the lack of knowledgeable staff in-store would almost always keep me from hiring anyone to actually install anything. Tonight, my needs were basic. I did ask about steam cleaners - at first, they didn't know. However, a nice gentleman looked it up and took me to the right place. They didn't really have what I wanted, however, he was helpful and even handled my cart (which was awful, you would think in a hardware store they could actually fix their carts). I did get some cleaning supplies. I'm not big on self check-out, however, the employee who'd assisted me handled the check-out - theoretically great, however, when I got to the car I realized the bill was a bit high. He'd charged me twice for the expensive item and hadn't charged me for another item. So, I trudged back in to get that straightened out (it was handled fine). Accessibility here is good. Lots of accessible spots. The doors are automatic. That's always a plus. The aisles are wide and I generally could get where I wanted to go (well, except for that awful cart). My favorite sections here? Appliances, kitchen/bath, and carpet/flooring. I find the cleaning section a little lacking and I find the customer service hit-and-miss (though, to be fair, almost always good in terms of willingness to help). This is a solid 3-star for me. I'd probably have forked over the fourth star if not for the checkout mishap. I appreciated the help - I just wish it had been more accurate. I typically go to the Glendale spot as it's closer to my home, however, I was in this area and there's honestly not a huge difference between locations. I give the slight nod to Glendale, though.

    I had to come here to get some copies of a key made, and the staff was very friendly! Pointed me in…read morethe right direction and made sure that I got keys cut that I needed. I appreciated the understanding and help!

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement - Bathroom accessories

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    Bathroom accessories

    Menards - Exterior

    Menards

    3.1(61 reviews)
    6.7 mi
    $$

    Visited store today. I'm a little surprised it doesn't have a higher rating. I bought a circular…read moresaw that I will not likely use many times so I wanted a low price. This had the best one. They also had the more expensive saws. I have also found this store to have the most options for cedar lumber. The people at the service desk have always been very helpful. They have a nice selection of Xmas items. The only thing I struggle with there sometimes, is finding what I'm looking. It likely is I visit a closer competitor more frequently, so I'm just as not familiar with the layout of Menards. There also seem to be fewer employees in the aisles that you can ask for help. But when I find them, they have been excellent. Good products good price.

    I must be broken, because whenever I see a Menards or hear someone say Menards, I immediately think…read moreabout a guy getting kicked in the stones, exclaiming, "Oh! Me nards!" But really, how could you not? The name of this place is Menards! Anyway, I visited this Menards, thinking, "Me nards! Me nards!" over and over in my head as I went in search of some indoor plants. But what do you know: They must not have indoor plants in late fall, because I could find nary a one. They didn't even have any outdoor plants. Apparently, Menards is not the place to find plants of any kind when the weather turns cold. So I walked around to see if maybe they were hiding the plants somewhere else, and I came across aisles of pet products, Christmas trees, patio furniture, paint, and lots of other things. Menards seems to be a one-stop-shop for home improvement. Parking is plentiful, and it's easy to get on and off the interstate.

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    Menards
    Menards - Menards

    Menards

    Menards

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    Lowe's Home Improvement - hardware - Updated May 2026

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