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Batavia, IL

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Avni S.

WORST CUSTOMER SERVICE AND QUALITY IS A JOKE. Erich in fencing, Haley the manager for delivery and the General Manager Efrain are so unprofessional. We ordered a fence and got it delivered. Were told we would have a new bunk and got crap. The bunk was one on the lot, they put it on wood skids vs a pallet and piled the posts on top. The packaging itself was horrible and we received a damaged product. They wanted me to go through the fence to see what was damaged even though 50% of it was. The General Manager Efrain did NOTHING about it! I am beyond frustrated and honestly they should all be reported cause of how they handled the situation. I told them to take the whole thing back and with that since it wasn't properly packaged to begin with it ended up on my driveway. What a joke. Do not give this Menards your money!!!!!! I will get this up to corporate one way or another because everything about this experience was HORRIBLE!!!!!!

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Review Highlights - Menards

“I have attempted to find this part at other home improvement stores and they either didn't have it or no one knew where it was.”

Mentioned in 3 reviews

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Hardware

Hardware

(794 reviews)

$$

I don't know how this place can only have a 4.0 when it well exceeds a 5 and then some!!!!!…read more The food- absolutely delish and not overly done with flavors that literally burst with flavor and freshness! The shishito peppers were so sweet and tangy in the bacon jelly and cheese and oozed with goodness! The steak and chicken were such a great combo to share between my husband and I with both being such different profiles of taste and actually complimented one another. The steak itself was absolutely perfect and the bread under soaked up all those juices so you didn't have to lick the plate after (great ingenuity when dining out :)) The desserts were fantastic but the star of the show was def the raspberry blondie. It was everything I imagined and more. The perfect sweet and tart mixed in a bowl with spoons ... thank you for not plating this - I felt like I was at home about to sit on the couch and indulge in something I created. Perfect experience, perfect presentation and to top it off their restaurant is surrounded by their farm. Tomatoes, jalapeños, peaches, peppers, micro greens, greens, herbs..... with everything going on today in this world and every thing being recalled this is a place I can stand behind doing it the right way! Service the phenomenal, food was perfection and atmosphere was next to none.... Thank you so much for such an amazing dinner out!

Everything was fine, I didn't love this place like some others did…read more Medium charcuterie board was very good & had plenty for 2 to snack on. Wife had the Teras major steak with a portobello mushroom. Steak was good mushroom hardly had any mushroom in it & was tasteless. I had the fish & chip & fish was good, tartar was meh & potatoes were mushy Sangria was fine but small Bill was $135 B4 tip for 2 dinners an app & 1 alcoholic beverage. We won't be going back. *we were there on a chilly night, if we would've sat outside on their beautiful patio our experience may have been better

Dg Ace Hardware

Dg Ace Hardware

(17 reviews)

$$

Came here last weekend when I was visiting my parents and building things. I needed some L corner…read morebrackets and I decided to run over here instead of heading across the river and over to Lowes or Home Depot. The website said the items were in stock, and they were. An employee asked if I needed help finding anything, which I appreciated. The prices are a little higher here than at HD/Lowes for equivalent things (the brackets I bought here were just under $5 vs $2 and change at the other places), but it's convenient and I like that it feels more personable. For the odd project and hardware need, I don't mind paying a bit more for convenience. But if I needed more than 3 sets of brackets, I would've taken the time to head across town to save the extra cash. Sadly their popcorn machine wasn't in use while I was there, though.

Everyone knows there is only one reason to ever shop at ACE; urgent need. We are willing to pay…read moresuper retail for the convenience of getting what we need in the middle of a plumbing problem. I have been shopping at this Ace since they opened their doors 30 plus years ago, under those same rules, which i have accepted. The group of women that have run that place for years, or replacements cut from the same cloth, have always been rude, nasty, almost hostile........ALWAYS, and for NO reason. Today, as before on many occasions, i made a simple $15 purchase. In, out, no issue. Yet the simple act of checking out was i again forced to be insulted and lectured simply because the old gas bag didn't listen to my words, didn't do it right, and had to do it all over again which she didn't like.......and yes, she let me know. I'm done. I'd rather swim 30 miles to another store than set foot in there again. If you doubt my words, ask anyone that shops here....better yet read the one star reviews

Ace Hardware

Ace Hardware

(11 reviews)

$$

I am sad to hear all the complaint's out about ACE, I have been going to the store on Lake for 35…read moreyrs, I don't get to go like I used to because I am disabled but I will say in all these years I HAVE NEVER EVER even once had a rude employee. things are very hard right now and tough for EVERYONE. Businesses have new young employees that have their own problems with families, school, and many fears that seem to have no where to find the answers. Mgrs. are just trying to keep their doors open to feed their families and help their customers and employees and pay some bills before the bank forecloses. It might be a good time to practice a little of the four letter word that Jesus did when he was mistreated. you remember that word don't you?? L O V E!! he had some other pretty good ones as well, like kindness, patience, When people are rude or use filthy language likesome of you did today ,it's usually because they are hurting? maybe you can relate ??? it sounds like you need a hug as well. As for the masks, remember they are to protect "YOU" so if the other guy isn't wearing one , just make sure you are!!! You'll be fine. I read a couple of sentences from a book that helped me when I was wondering why others were treating me bad one day, and it sure helped me. ,maybe it could do the same for you if you tried it, it goes like this, be ye kind one to another, tender hearted full of mercy. The next time you are feeling like you do today, try looking in the mirror, there's somebody looking back at you that could use a tender word or a donut from Krispy crème, or even just a compliment thanking them for being there for you. Why not try paying it forward? It worked pretty well for Jesus . Just try to remember, it takes but a moment to make some ones day . but you can ruin their day just as quick. so which one do you want to be remembered for? I would like to leave you with a challenge, every morning when you get ready to get up but don't feel like it, ask the Lord to help you do what he would for at least 3 people during that day. and then go out LOOKNG FOR THOSE 3 PEOPLE AND "DO" it. Then just before you get in bed that night look back over the day and remember how you felt when you used the help he gave you!! Remember , love is an "ACTION WORD". AND WHEN YOU APPLY THAT ACTION "GODS WAY", IT WILL BRING BACK A SMILE TO YOU. AND THE ONE WHO IS LOOKING BACK FROM THE MIRROR ALL OF A SUDDEN LOOKS PRETTY GOOD. SO SMILE , CAUSE SLEEP AND REST IS COMING YOUR WAY, THANKS TO "JESUS".

I had a very disappointing experience at this Ace Hardware location. I drove over 30 minutes to…read morereturn several unopened tools that I had ordered through DoorDash. I brought both the original store receipt and the DoorDash receipt, and the original receipt clearly stated--in large print--that the items could be returned to any Ace Hardware location. The employees at the register, who looked like two teenage boys told me they didn't know how to process the return and simply said they couldn't help me. They made no apparent effort to ask a manager, look up the procedure, or find a solution. Instead, I was sent away without any assistance. I ultimately had to call Ace Hardware's corporate customer service and file a formal complaint to receive my refund. I understand that not every employee will know how to process every type of transaction, but good customer service means making an effort to help the customer or finding someone who can. Unfortunately, that didn't happen here. What should have been a simple return turned into a frustrating ordeal that wasted over an hour of my time.

Menards - buildingsupplies - Updated November 2026

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