Situated inside of the Staten Island Mall, in the food court upstairs. Service was good. I went there a while ago for their Nutella shake. It was actually pretty good and I believe I had a Buffalo mac & cheese, which was also very good but I did not take a photo of it... it's a different take from your usual fast food. If you're looking to try something different, I would recommend it. read more

Melt Shop - Nutella Shake - Sandwiches Near Me - Staten Island, New York

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I keep coming back to this place. The food is just that delicious. Could be an easy 10/10 but the prices here need to come back down to reality. The serving sizes need to be addressed too. The fries are almost a child's serving size! That aside the food is great. They now put caramelized onions on most of their burgers and it works well with the wagyu. The fries were perfectly crisp and salty. Try them out but be warned. read more

Melt Shop - The Shop Bacon Cheeseburger - Sandwiches Near Me - Staten Island, New York

Unfortunately, a huge disappointment for my partner and me. I ordered brisket and Mac and cheese. Aside from very little brisket, it was cold and slathered in too much sauce. And the Mac and cheese flavorless. My partner ordered a chicken sandwich that she didn't care for either. Wont be coming back. read more

Good food usually. I collect point on the Melt shop app for treats. Staff is nice but does not seem to go out of their way to offer specials or to mention new meals. I am trying the new chicken Cesar sandwich. It's just ok. Chicken seems like rubber I hope they can correct that. but I will try something different next time. I give places more chances. You never know what they will have that's great. Don't give up. read more

Melt Shop - Sandwiches Near Me - Staten Island, New York

I wish I can give this place zero stars, yesterday, October 16, 2024. I was at work on my lunch break and I had a fried chicken Caesar salad within minutes. I was severely sick. that I had to go home early from my shift because I could not hold any food down or in. Do not eat here not worth it and cleanliness is not an option over here! read more

Located in the BEAUTIFUL food court of Staten Island Mall, the Melt Shop was our substitute for Chick-fil-a since they randomly decided to close one Sunday. Fortunately, the sudden change in events turned out to be good as we discovered crispy chicken sandwiches elsewhere. We ordered The Korean BBQ ($7.79), Crispy BBQ Chicken ($7.79), and Naked Tots ($3.49) with Chipotle Mayo Dipping Sauce (50c). The two sandwiches were slightly smaller than we imagined. They were also basically the same with chicken and coleslaw, but with different sauce. The KBBQ sauce was more tangy and had a slight spicy kick to it. My Korean BBQ chicken was glazed and drizzled in the spicy sweet sauce, so even though the chicken was breast meat, the dryness barely affected me. Both sandwiches were extremely messy to eat with the abundant sauce, so just a note. After having delicious Tater Tots at a restaurant elsewhere, we thought we could taste the same taste again here. But to our dismay, although there was more milky/cheesiness in these tots, they were too loose for our liking. In the end, it's a great fast food spot if you're looking for something else besides typical Burger King and Popeyes. But for real, the food court was pretty stunning and clean. I would totally come back just to dine there again. read more

Melt Shop - The Korean BBQ Crispy Chicken Sandwich ($7.79) - Sandwiches Near Me - Staten Island, New York

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If I could give zero stars, I would. Absolutely horrible customer service. No accountability whatsoever. The first time my son placed an order with them for delivery, they forgot to include the burger- this was 1/3 of the meal. Also the first item in the order but somehow it was missed and somehow it was Uber eats fault. Then when we called to get a refund, they said they would issue it and never did. Now I have to go out of my way to go to the restaurant to get my money for food I never received because the staff is incompetent and doesn't know how to issue a refund to a credit card. Definitely would never recommend. You will waste your money and time. read more

It's nice to have one of these on the island. We used to have to look at the ones in Manhattan and wonder what if? Their chocolate shakes and tater tots are on par with other franchise locations. read more

Is it sad to say my friend and I liked the loaded tots more than the sandwich?? We ordered: loaded tots & Mike's hot honey melt. The loaded tots were decently good, I thought the sauce was too creamy for my liking but my friend seemed to have enjoyed it. The jalapeños weren't spicy at all which was disappointing to me. As for the sandwich, it was okay. We both thought the honey fried chicken was extremely tender though, melts right into your mouth but the choice of cheese didn't seem to fit with the honey fried chicken. 2 stars from me for the loaded tots & honey chicken. read more

Melt Shop - Loaded tots & Mike's hot honey melt (~$14). - Sandwiches Near Me - Staten Island, New York

Their loaded fries is always my go-to, ordered it today and there were sliced red peppers thrown on top, which was a bit odd, maybe this is something they changed, but minus today, I usually love it. And love the perfect texture of their bread on all their sandwiches each and every time. The sandwiches taste good too. This is one of the more consistent Melt Shops I've been to read more

Melt Shop - Loaded fries with the sliced red peppers (usually doesnt have peppers like this, not sure if it is their new way of doing things) - Sandwiches Near Me - Staten Island, New York

Haven't been to Staten island mall for a long time. Went to the food court for the first time too. It is so beautiful. I saw meltshop I had to try it. The last time I had it was when I work at uptown Manhattan. They took our order and the foods came pretty fast. The sandwich is very tasty . Will definitely come back again. read more

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Went with a basic Classic Melt and added bacon It was cheesy and a decent sandwich Had the regular fries and thought these were terrific. Hot and perfectly seasoned If you are in the mall and hungry, consider for a quick bite read more

Just doordashed from the Melt Shop. Oh wow, I just found a new favorite... Kudos to either doordash or the Melt Shop- food arrived 25 mins sooner than predicted. I can't believe I haven't tried this place until today, I will be ordering again and again. Loaded Tots were unbelievable, cheesy bacon goodness with a kick of cherry peppers, will leave you wanting more. Wings were crispy and perfectly cooked. I tried the garlic parm, they were good with the Buffalo sauce on the side. The real main attraction to the show was the Korean BBQ sandwich, extra crispy over sized cutlet dipped and smothered in a sweet Smokey lightly spiced sauce, laying on a bed of coleslaw- I was unable to finish the whole sandwich, on the bright side I have a midnight snack waiting for me. read more

I like Manhattan locations better in general, but food was good. Chicken tenders and tots I got were super crispy and freshly made read more

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First time checking out the newly renovated food court in the Staten island mall. If you're in the mood for some greasy, cheesey grilled cheese this is the place. I had the chicken ranch melt. It was very tasty but the chicken was too thick and not crispy enough for me. The strawberry lemonade was so good not too sweet. I went on a Sunday around noon and there was plenty of seats. The staff was friendly. I'll definitely be back and order one of the regular grilled cheese sandwiches for sure. read more

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We have been ordering from this place for a while and every time the food was exceptionally fresh and delicious. The last time we ordered through GrubHub and when the order came it was missing fries. I contacted the store at SI mall and spoke to Angelo who was very accommodating, promising to give me a free item next time I order. Of course I was bummed for not having my fries fix but was understanding and looked forward to seeing if I would actually get what was promised. Today visited the mall and stopped by the melt shop. Not only was Angelo professional and super nice by giving me a free salad but we were also offered a free burger melt which was delicious. The salad was fresh and satisfying Very pleased with their service and definitely will be back soon P.S...Suggest getting their app, it has plenty of perks and rewards point system read more

Great food, a little over priced. I ordered the Grilled Chicken melt. It was delicious. I also made it a meal and got tots on the side with a drink. That was worth it for about 12 dollars (sandwich by itself was 8.50). The person with me ordered a 2 piece chicken tender which was $4.99 and a bottled lemonade which was $2.99. I think that's way too expensive for those items, esp when Burger King is right next door and you can get chicken nuggets for 1 or 2 bucks. Over all, the food is good, but stick to the meals so you don't get ripped off. read more

Melt Shop - The Grilled Chicken Melt - Sandwiches Near Me - Staten Island, New York

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What an amazing addition to the Staten Island Mall ! It is so easy to mess up something so simple, but they truly perfected the grilled cheese. The line moves very fast. I ordered the Maple Bacon Grilled Cheese - the bacon was a great flavor of maple and crispy. The blend of cheddar and sharp brick was delicious. And the bread was perfectly toasted. My boyfriend ordered the fried chicken melt. He was raving about how moist the chicken was and how crispy the breading was. He really enjoyed this. We also got a side of loaded tots - delicious! Can't wait to come by again. read more

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Yummmmmmm! I had my first experience at Melt Shop in the newly renovated food court in the Staten Island Mall. I had never tried it before but decided to give it a go after reading the menu. My fiancé and I decided to share a few things, we ordered a classic patty melt, buffalo strips and loaded tots. My favorite thing was the buffalo chicken strips hands down. They had Parmesan cheese and parsley on them and it made them uniquely delicious. Then the patty melt, absolutely perfect golden buttery toasted bread, soo good. Last but not least was the loaded tots after eating the strips and the melt the tops were just an after thought and seemed pretty basic in comparison to the delicious sandwich and chicken strips. Over all the meal was amazing for fast food. read more

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Ok. I'm a cheesy-girl!!! I absolutely love this lil spot. The grill cheese and tata tots were poppin! read more

Melt Shop - Soooo good! - Sandwiches Near Me - Staten Island, New York

Wow! Their food is very good. I had the chicken melt and my husband had the cheeseburger deluxe with strawberry lemonade. Little pricey but definitely worth it. Jhana helped us and she was so pleasant. The cooks did a great job getting our food out hot, fast and fresh. Thanks guys read more

Average tater totes, great regular chicken sandwich. Make sure that it's not super buttery or this 3 becomes a 0

I have tried this shop 2x's. I thought maybe the first time was a fluke but it wasn't. The food is greasy makes McDonald's look like a heath food restaurant. I was so happy that there was a shop that offered veggie burgers but there is nothing healthy about that shop. The tater tots where like the supermarket brand cooked in a microwave with tons of grease. Save you money and stomach ache and get a salad. read more

The food isn't good. You can get everything they have here at a diner, 10 times better. A few weeks ago I got the veggie/plant based burger with vegan cheese and ordered PLAIN tater tots but for some reason even though I ordered a complete vegan meal, Parmesan cheese was on my tater tots. I complained but no one in the company seemed to care, so I won't be back. read more

Very salty and unpleasant. Sorry to give a bad review, but it's the truth. The food is salty.

Food is good but the help sucks. This is the 3 time I have eaten here and they have messed up my order. I have asked for a kids HAMBURGER I always get a dam cheeseburger and have to bring it back. read more

As an employee in the mall,finally decided to go back to the food court to treat myself to a lunch as has been my habit previously. For a rainy day, grilled cheese, i thought,would be nice,I tried to get whole grain bread, the man Pablo wearing a mask stated something I did not understand. After he repeated it and I said I can't understand you HE TURNED HIS BACK ON ME,WALKED AWAY,LEFT ME STANDING THERE!!!. Even in Staten Island where employees are known for rudeness this never happened, well lesson learned, will go to the food vendors I know to be,at the least, polite read more

$11 for fried chicken on white bread... overpriced garbage. I don't understand how people like this crap literally trash better off getting cheese steaks right next to it read more

I went to the Staten Island mall food court and wanted to try something different. I been too spot of the places there and kept searching for something different and then I came across The Melt Shop. I heard of it before but never tried it until yesterday. I was very very very surprised. I figured it would be a basic meat and cheese sandwich but it was much more. I tried the special Nashville Chicken Melt and it was unbelievable. Chicken was a good size with plenty of spices and juicy, the bread perfectly toasted with cheese melted perfectly. The condiments were the perfect amount. I honestly could of ordered more but I'm trying to keep my 285 girlish figure. Only downside for me is I don't really care for tater tots, but everything else was great. Can't wait to go back for more read more

Pleasantly surprised! Went to the mall last minute with my family and we ate here because the kids wanted tater tot's. The woman who took our order was extremely nice and chatted up my four-year-old. She even was nice enough to give him extra tater tot's. I had the grilled chicken melt, which was very good, and my husband had the burger melt, which was also very good. I would definitely recommend this place and would visit again. read more

So i ordered the cheeseburger and the loaded fries. It seemed like a small quantity for the price i paid but i was full afterwards. I thought it tasted a little better than okay. It was clean for such a huge calorie meal. I would go back again only if i have a craving. Oh, and the service was excellent, for such a long line they were fast and very very friendly. Customer service is a must. read more