Good and honest company. I sent them a photo of my tenants damaged carpet and Melrose Carpet informed me it was not repairable. They were 100% transparent and honest. read more

Really happy with our our new area rug. Good quality, reasonable price, and went out of their way to make and deliver it on short notice during the corwded holiday season. Isac was help and straightfoward. My only nit is their store is a bit disorganized - but hey - that is part of the charn of a long standing local business. Overall, extremely pleased and highly recommend. Support local businesses! read more

Melrose Carpet - Carpeting Near Me - Los Angeles, California

Janet the owner is amazing and the kindest person. They have quality beautiful carpet , great installers and a very reasonable price . We have used them for all our homes over the span of 28 years . I highly recommend them read more

Owner is rude...and lots of hidden upcharges. Also, be aware of sponsored businesses...they often will ask reviewers to change their rating with incentives. read more

While I ultimately found a different solution for my rug issues, the service and support from James at Melrose Carpet was top notch! They have wonderful inventory and I look forward to working with them in the future. read more

I thought the service was great. There were a few snags. When I called they basically assured me that they had the carpet I was looking for in stock, but then when I got there, it was the only one that was missing. They also told me they weren't able to go double check to see if it was there The customer service, however, made up for that and right now. I'm waiting for four samples that they ordered for me. So I would definitely go back again, I really liked the people that worked there and they were very helpful and helping me figure out what I was looking for. It was a great experience. I wish other businesses were as good as this one. read more

I had a very pleasant experience with Melrose Carpet from beginning to end. I initially contacted Isac via Yelp that I wanted to put carpet on my staircase and hallway runners. He was very responsive in answering all my questions and invited me to the store. When I visited, Isac was not there but asked his sister, Janet to show me some fabric options. Everyone at the store was courteous and helpful. Jose came by to my house the same day to get the measurements. Isac and I communicated via couple more emails before I signed the contract. Two days later, Alex was at my house for the installation. He did an amazing job and was able to finish the installation which was supposed to take 2 days in a day. I am very happy with how the runners look and will surely recommend Melrose Carpet to anyone :) read more

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Our new carpets look beautiful. They have nice samples to choose from. Everyone from sales to installation was great. Highly recommend!!

I walked over to Melrose Carpets last week with a carpet runner that I needed to have shortened and a finished end on the end that was cut. I was greeted by Isac Novian who assured me they could cut and finish the runner for me. Isac walked me to their carpet repair shop on the next block. I was told it would be ready the next day. I wasn't able to pick it up until a few days later but when I did it was rolled and neatly wrapped in a plastic wrap. Melrose Carpets was been in business since 1965 so they really know everything there is to know about carpet and flooring. There store has a family feel and they give you the attention you would never get from one of the much larger and less informed carpet stores. This experience was so easy for me and if you need something "custom", this is the place to go. Thank you Melrose Carpet! Richard O. read more

Maybe it was a fluke but both times I visited this place I found metered parking on the street right in front. That's a big deal in LA so I want to give them credit for that. The selection is like any other selection you'd find at a carpet. The 4 stars are based on the service I got from James. He was fun to work with and honest about the qualities of each of my different choices. He let me take samples home to try out in my space and never pressured me to buy or upsell me. I felt like I could trust the sales person which is extremely rare. When I'm ready to replace the carpet, I will definitely use Melrose Carprt and James. They were quick with a bid and pretty reliable with communication. read more

This place is a nightmare. I know its hard to keep samples on the racks + things looking orderly, but this showroom is in complete disarray and it felt like none of the staff cared about customers at all. It took forever to get someones attention - and then when i did and asked for samples - that exchange was rather rude and my email was ignored for now over a month. Will never be back. read more

I have been working with Melrose carpet for many years. I love that it is a family company. The people who laid down my floor also have laid down my carpet 15 years ago in one or both of my apartments. The people who work there doing most of the jobs have been there 20 plus years! I love loyalty. I am pregnant and have been nesting. Melrose Carpet did an incredible job with my curtains, and the most gorgeous white oak looking floors you've ever seen!! Hector and Didier did such an excellent, and thorough job! Even my neighbors were remarking about how clean the site and common areas were at quitting time. James took very good care of me in terms of having the best team come over for the job. Also, I find the prices totally fair! I wish I had before and after pictures. read more

Melrose Carpet - Carpeting Near Me - Los Angeles, California

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All the 5 star reviews here are clearly fake. This place has an atrocious service. Worked with James Huerta (owner?) who gave me a very overpriced quote for a fairly simple job, but I was willing to go ahead with it because he promised to take care of everything and be prompt about the order. When I agreed and gave him the go-ahead, the real shake down began. He sent me an "updated" quote with half the promised services and TWICE the price, and it said they could charge me even more if they felt like it after the job. I tried to talk to him about it and negotiate, but he just stopped returning my calls or emails. Extremely dishonest and rude business that will charge you astronomical prices for straightforward jobs. And I've seen Jame's carpet jobs before (one of them is in my house actually from the previous owner) and it's a VERY average quality job - hence why I wanted it redone. I then got a quote from Home Depot for HALF the price of Jame's ORIGINAL quote, with a better carpet and with a lifetime stain/damage/craftsmanship warranty, and there's no need to wait for a month for the carpet "to arrive" and then another 3 weeks to schedule the job like in Jame's case. STAY AWAY from this place, looks like it's going under anyway because there's literally 0 customers inside the store every time I came over. Yuck. read more

Absolutely do recommend this place They have been around forever And most of my friends got carpet from them Don't bother shopping around If you're in Hollywood Go straight there read more

No idea how many stars to give. Nice interaction, was pursuing putting down floors with them and then suddenly got 'ghosted'.

The store had a great selection of samples and the ones I chose arrived to my home quickly. Thank you! Installation was so fast. The room looks gorgeous. Janet was great! read more

Isac and Janet are quite a pair. They took great care of me and my carpet was expertly installed within of week of making the selection. Incredibly responsive through the Yelp messaging and via phone. Thank you!! I'll be back for windows next! read more

Melrose Carpet - Carpeted stairs - Carpeting Near Me - Los Angeles, California

James and the team at Melrose Carpet are A+!!! They are courteous, efficient, honest and a pleasure to work with. The selection was great and I appreciated the fact that they didn't try to over/up sell us. They even custom cut an organic shape rug to fit perfectly under our dining table. Highly recommend working with them. read more

Janet has always come thru with great carpet options for all my projects. I recommend Melrose Carpet to all my clients for residential and commercial projects. read more

Isac and the team at Melrose Carpet are very easy to work with. Their prices are extremely competitive and the selection is vast; they have everything you're looking for. They installed a runner on my stairs and I couldn't be more satisfied with the product and the price. The installer was prompt, professional, and respectful of my home. I'm so happy we chose Melrose Carpet. If you're in the market for carpet, I highly recommend giving Melrose Carpet a shot. read more

Melrose Carpet - Melrose Carpet Runner - Carpeting Near Me - Los Angeles, California

I found Melrose Carpet through a colleague who is a professional contractor. James was super helpful throughout the process and very good at responding to my needs. He showed me a carpet that was an excellent fit right away, and the price point was a little high, so he was willing to negotiate that to an amount that worked better with my budget. The installation guys were incredible. So polite and informative about what they were doing. And, my place was spotless when they left. All in all, I had an excellent experience and would recommend them. read more

Ok. I just hung up and I am going down to select a new carpet for my bedroom. I've lived in my place in Hollywood for 30 years. For 30 years I have only used Melrose Carpet for Window Blinds, Carpet, and Flooring throughout my place. I love living here but every 6 years instead of moving I redo it and feels like a brand new place. They have great prices! Outstanding Service! Vast selection of quality products and they stand behind their work. It's installed and if by chance a blind is crooked, they will fix it. Although I cannot remember having to call them for a repair, I know they would. It's a Mom and Pop Neighborhood business where they remember your name and treat you like a guest. Janet speaks a mile a minute, but she remembers and she cares. LOVE HER! LOVE THEM! read more

We bought a bunch of extra carpet they had in stock for our studios. They offered well discounted prices, trimmed bound the rugs really well & delivered on time. Very professional and positive experience. read more

I rarely write reviews, but Isac and Melrose Carpet were absolutely fantastic for a recent woolen carpet purchase. I was in and out of the store, pricing was great, installers were very neat /professional (disassembled and moved existing furniture), and most importantly installed carpets in a high quality manner. Kudos to all... read more

Looks from reviews like this place is very hit or miss. My experience was a mega MISS. I got the bait and switch and then the crazy! Went in with my landlord who was nice enough to get my input, and we asked to see samples of carpets that were IN STOCK as he wants to switch our carpet out ASAP. Took 4 samples that were considered by their staff as both within budget and also in stock. Notified Janet as I was supposed to of which we liked (in order) so that she could price them all out and call back our landlord to discuss pricing and get sign off. She knew from day we came in that I had NOTHING to do with payment/making final decision, that it was in my landlords hands - someone whom she knew from past work and something he had made crystal clear to her when we were there together. I was then notified by landlord that Janet had informed him that Melrose Carpet, in fact, did NOT have the carpet we wanted in stock as they had said, and that Janet wanted us to pick another one (she texted me a picture of awful looking office carpeting). I let her know I did not like it and reminded both landlord and Janet of the 2nd choice so she could provide updated pricing info to him. In meantime, landlord, knowing we all wanted the carpet that Melrose Carpet did not have in stock, sent us to another carpet place to find other options. They had a far better selection, and at first glance, at far more reasonable pricing. I asked landlord to make final decision between second choice at Melrose and first choice at other (both whom could install the following day) and he chose to go with the other because they had the darker carpet we all wanted. I was at the vet with my dog, and because I assumed our landlord would not do it, I thought to be considerate to Janet and Melrose carpet to make sure they knew we were going elsewhere as they had held time for us for install, so texted my husband to handle while I was unable to... Next thing I know, rather than a thank you for notification as expected - I start to receive INSANE text messages from Janet telling me "I didn't deserve this. We cut all the carpet already. You are so not cool for doing this...can't believe you had your husband call..." very accusatory. To say this was unprofessional is to be extremely generous... Everything she was mad at me about, were mistakes SHE and her own team had made. She knew I wasn't decision maker, she knew she hadn't gotten final sign off/payment, she knew that she had given sample of something they didn't have in stock. Then she has audacity to blame me...with incredibly rude texts???? Unreal. I've never been treated this way by any business. Feel like we dodged a bullet. Even though I was not the paying customer here (whom I believe also got chewed out by Janet there!) I would absolutely NOT recommend this place, and from what I personally learned, they were charging at least 20% more than another local shop for the exact same carpet when comparing samples. I agree with those who say not to deal with this company. This was a crazy experience, not worthy of so much drama! read more

Great service and beautiful carpet installation at my Santa Monica condo, thanks Isaac ! read more

Do NOT deal with this company! They installed carpets in my condo. Where the diningroom and lounge join, the carpets edges are sunbleached from them storing it wrong. It also stand up at all the doors and have marks in various places. After a YEAR of many emails to JAMES, the manager, in which he kept promising me a new carpet, he finally sent out his men after i threatened to yelp him. His guys walked in, then tell me that my warranty period had expired. I then showed them my years worth of emails. They then said ok, they will fix the problems. The end result is now even worse than before. Do Not deal with these unscrupulous conmen! read more

Isac hooked me up with a beautiful, high-quality remnant to use in my master closet, and installed it the next day for a great price. Thank you, Isac!! read more

Top of the line in every way: professional, courteous, wickedly fast and friendly service all around. Knowledgeable, skilled and hard working installers from carpet to blinds to whatever you need. Been working with Janet and her team for over 20 years both professionally and personally. They remember and retain purchase history and information of all orders for both the home and the office so when repairs or replacements are needed they come in, repair and everything looks perfect again. Melrose Carpet is not just a business, it's an entity with a soul. They care about their work and their people and it is visible in everything they do. Best of the best! read more

I've been going to Melrose Carpet and Isac for 30 years. My first house needed seagrass before it was popular and someone sent me to this little "find" on Melrose and Hayworth. Since then and moving to many homes over the years, I've never stopped using them. I even made them drive to Thousand Oaks when I was living there for a time. They are honest, reasonable, reliable. There's nothing they can't do and their work is top, top, top! They are the only carpet store to use in the whole Los Angeles area! read more

As a satisfied repeat customer we were happy to return to Melrose Carpet for our recent carpet purchase. I walked in with carpet samples and quotes from Lowes, which was having a sale. James was able to introduce me to carpets by other mills which I liked more, and were comparably priced. Also, Melrose installs a much better carpet pad. James was very patient with me asking questions and taking 3 months to decide and be ready for installation. Other than one small glitch which we worked out, everything ran smoothly. The staff is very friendly, and the installers did a superb job. Thank you Melrose Carpet, James, Janet, Cindy and the staff. read more

If you're looking for carpet look here first Good advice on everything carpet and help choosing beautiful carpet. From making area rugs from remnants to the whole house I depend only on this place and have never been disappointed Very good price and service read more

I've been using these guys since like 2006? So this review is a long time coming. They've installed carpet in several of my rental units, and recently, they installed some engineered hardwood in one of my units. I haven't had to replace any of the carpeting yet in my rental units but with the economic life of the carpet coming to an end soon, I'll be heading back to Melrose carpeting again. As an apartment owner, Melrose Carpet provides an easy, local, dependable, carpet/flooring solution for my rentals. I usually can get an installation within the week. They even respond to my yelp messages in a timely manner and their pricing is solid compared to other local spots. read more

STAY AWAY! These people are literally criminals. Please note that all the positive reviews seem to be from accounts that aren't real Yelpers. Melrose came to our project insisting they wanted to do the floor leveling required before install themselves - probably to increase the scope of work. The guys they sent out then proceeded to install the flooring WITHOUT doing ANY leveling of ANY kind. Total rookie mistake and inexcusable. The flooring looked like hell. After trying to blame US for their mistake, I make a big stink and the owner (James) finally insisted he'd stand behind his work. Then after much delay because the ruined materials had to be replaced, he sent out another crew to demo their screw up and start again. They also tried to blame US for the previous crew's amateur mistake, but a few calls with the owner and he went back to his promise to stand behind his work. At this point, we were totally out of time and had a big party scheduled at our place in just a few days. Wellllll, at the last minute, the owner went back on his word and we suddenly found ourselves threatened that if we didn't pay $1800 for leveling, the crew was going to walk off the job and leave us in a lurch. He had us by the gonads and took advantage of us. I've been working in architecture and design for over 16 years. I have never seen a vendor pull something like this. Total rip off, delayed our project by over a month, and then fleeced us for it. I warn you with all sincerity to stay away from Melrose Flooring. read more

What a great experience everybody there was so helpful thank you so much! What a great customer service experience I had like suggest getting flooring from them!! :) read more

Melrose Carpet did a wonderful job on replacing my blinds. Albert was professional and punctual. I couldn't be happier. Thank you to Isac and everyone at Melrose Carpet I appreciate you for making it happen on such short notice- not to mention my blinds are easy to use and gorgeous! Will definitely be back again in the future read more

Melrose Carpet - Carpeting Near Me - Los Angeles, California

Thank you Janet, Jose and your Dad for an excellent experience. The store is stuffed with options and the owner Janet is a wonderful person. We realize that these are not usual times and despite a delay, the installation by Jose and hie Dad was picture perfect. We recommend Melrose Carpets 1000%. read more

Los Angeles can be hectic and a mess to shop . No personal service , automated phone answering machines, sales staff with little or no knowledge . MelRose Carpet is none of the above. Modest in size but not quality, with a helpful knowledgeable staff and a smile they provide a refreshing option to the large valley carpet options. Janet and her brother Isac exude service. When you enter the store you are in the office sales area immediately and you can sense the family run atmosphere and pride of ownership. No corporate greed to feed the franchise bottom line. Generations of their lineage have been feed , clothed and benefited by the families honest hard labor. We first came into the store on the recommendation of a very close and detailed friend to find carpets for our renovation. After sourcing the packed store , watching the techs cut carpet, and time spent with the very personable Isac we knew we had found a home. He directed us in the right direction and somewhat refocused our thought process. A trip later we met Janet as Isac was out of the store and her amiable smile and detailed knowledge continued our quest. Ultimately we ended up looking at a number of products for window coverings as our renovation had taken us to a very contemporary arena from the past. All in all a very nice experience and a pleasure to work with from every aspect. read more

Janet and the incredible installers at Melrose Carpet are the best. They do great work, offer amazing deals in carpets in stock and are fast!! I have used them for over 10 tears and I have never been disappointed. read more

Thanks to James for pulling off a pain in the a$$ project for me! I will use Melrose again in the future. Good customer service and quality install. read more