1. The Carpet Showcase

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Sherman Oaks, CA

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The Carpet Showcase

3.7 (69 reviews)
Closed • 9:00 am - 4:30 pm

Services - The Carpet Showcase

Carpet installation

The Carpet Showcase Photos

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Reviews With Photos

New carpet expertly installed.

I needed a room carpeted in a HUGE rush due to another vendor cancelling without even notifying me. I was making calls and spoke to Tony Kopalian at Carpet Showcase and explained the situation and rush. He had me come down and pick the carpet promising to try and get his installation team to work late. He didn't even ask for a deposit. Within 2 hours his expert installation team was on the job changing out the room's carpet. In fact his install team did a much better job than the prior installer in making the transition to other rooms smooth and easy. Tony and Carpet Showcase have my highest recommendation for going above and beyond to meet my needs and have earned a customer for all my carpet needs.

Damaged property from their "workers"
Madlen P.

If I could give this place a negative 100000 I would. STAY AWAY AND SAVE YOUR MONEY! These people will guarantee everything and anything, but when the time comes they do an awful job! We hired them to install floors in our bathrooms and they did a SUCH a sloppy job that one of my bathrooms completely flooded under their installation, creating MOLD! Unfortunately they had installed the floors right before I had a baby and then Covid hit, so we were unable to have anyone come and fix our bathrooms. FINALLY when I got a hold of someone and told them what was happening, and that we had called a Plummer to fix the mess, and the Plummer said that it was the poor installation, the guy or the owner said, "I don't give a damn who that Plummer is, he's not God, Sue me, this job was done after the 1 year warranty, SUE ME!". Rude, disrespectful, aggressive, unprofessional crooks! My entire bathroom is now covered in mold and they won't help blaming it on us! It's so disgusting how these people take advantage of families and do such a fake dirty job! I have included the photos or their work, the mold, the water that had built up under their sloppy done work, AND what my floors and walls look like now after. BEWARE AND STAY AWAY FROM THESE LYING THIEVES! They "owner" is also super aggressive and I think if I hadn't escorted him out of my house he might have attacked me.

Baseboard over artwork

Sadly, I would NOT recommend this company. The owner, Tony K, seems knowledgeable and was helpful during the sales process, but he dropped the ball after that. His customer service skills left a lot to be desired. His workers did not show up on time, did inferior work, and had bad attitudes. They were uncooperative, messy, and left debris everywhere. They damaged furniture, shutters, did not use drop cloths, and refused to move furniture back even though doing so was included in my costs. They installed grossly mismatched baseboards and did not miter them properly. They removed padding from a carpeted area and didn't replace it. When I expressed my concerns to the owner, he was defensive and yelled at me. Although the original estimate was reasonable and comparable, it ended up costing me significantly more money in the end because I had to pay others to repair the shoddy work and damages. The owner contacted me one week after installation looking for the balance due. When I explained all of the above, he yelled at me again. I told him I would be deducting the cost of repairs from my balance, and he said I couldn't do that. In summary, this company is UNPROFESSIONAL, to say the least. The owner NEVER came to my home to see what the job entailed. He never came to supervise the workers nor did he accept my invitation to come view the finished job and the damages. Clearly, all he cared about was collecting the money - he never inquired about the quality of the work nor customer satisfaction. Instead he yelled at me repeatedly and argued with me; he refused to be accountable and accused ME of irresponsibility....and now he is threatening to take me to small claims court. I'm shouting from the rooftop DO NOT EVER USE THIS COMPANY.

Finished floor

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2 months ago

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10 months ago

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3 years ago

Great prices, great customer service and excellent installation. I highly recommend Carpet Showcase.

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5 years ago

I highly recommend the carpet showcase! They ordered and installed our carpet quickly and perfectly!

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Ask the Community - The Carpet Showcase

Review Highlights - The Carpet Showcase

“I was making calls and spoke to Tony Kopalian at Carpet Showcase and explained the situation and rush.”

Mentioned in 31 reviews

Read more highlights

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Excellent experience as always. Service, information available, product selection help, cost : all…read moretop marks. Al was my salesperson, and he helped me decide what I wanted, gave me competitive pricing, handled delivery beginning to end. Delivery and install team were on time, professional, fast, and friendly, zero notes. Very happy with our new appliances and shopping at SD

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Excellent service from Russ. He knew exactly how to help out my picky mother. There's a huge…read moreselection for your household needs.

I went in, and I sat down with a sales associate who helped me put my order together. I've spent…read moreright around 11K for sinks and faucets for 8 bathrooms, and I must say that the rep was very nice and very helpful and very knowledgeable, he did is part the best way Possible, but here is my problem with this place: they don't stock up anything, everything gets shipped from different locations so I started receiving at home bits and pieces of my orders over the next couple of weeks. The product did not arrive in retail packaging so it was really tough to know which was what. I had to take everything back to the showroom and my rep set down and wrote on each and every single piece what it was. Turned out that I've ended up ordering a few things wrong and needed to return them...Now, returning items is even a bigger headache..,you have to get a shipping label from them and start shipping different things back to their different locations. That was not acceptable to me so I returned the product back to the showroom and ask my rep to take care of the returns for me. It took over 3 weeks for me to receive the refunds which was pretty upsetting. In the meantime, I've checked with a different national distributor the prices on everything I've purchased and it turned out that I've paid about $2000 too much in comparison to what it would have cost me had I've purchased the same product from them. Needless to say: Very bad system, extremely over priced, and I will not be buying here again.

The Carpet Showcase - flooring - Updated October 2026

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