Very disappointed in the service. We ordered pretzel bites and pizza. They came out at the same time. The pretzel bites were the appetizer so should have come out before. Plus they were cold. We had a total of five people come to our table (four different people). One person took our appetizer order. One person took our beer order and one person took our pizza order. No one seems to communicate. The bar tender asked us what beer we wanted. My husband said he wanted this certain type of one and she stated " well you need to pick what one you want from the menu". She could have made some suggestions. Then the manager came and brought us the beer and it wasn't what we ordered. He said the one we ordered wasn't going to be available for a couple hours. So weird that he didn't even ask us if we wanted something different?? Just brought us what he thought we should try. Plus we ordered cheese pizza with light cheese. They did not prepare it that way and we had to ask for another. They did make it and the second one was good. The bill came out and he did not charge us for the second pizza but did charge us for the beer we did not order. Ugh. May not return there. No one seemed happy working there. read more

3rd trip to Mellow Mushroom with a group of 8 friends. Sat at the bar. Love the bartenders Jena, Mike and Amanda. Food was great, service was awesome. Can't wait to go again next week. read more

I give this place 1 star. Worst place to go for customer service. The people that work here don't care about the people coming there because they just ignore people who have put there names in for a table. We told them we had 10 people 6 adults and 4 kids, 2 of which needed high chairs. We told them that. I was told by the front desk person that they had the chairs and would add them to our table. I also said we needed to be inside. I was told it would be twenty minutes. Thirty minutes later they asked if a booth would work. We said if they think that would seat everyone. They said 6 would work. We reminded them that we had 10 people. They girl working just walked away after that. During our waiting time groups of 4 and 5 were seated before us at tables next to each other. (Why they couldn't put those table together for us I don't know.) Then the high chairs they said we were going to use were given to another party that came 45 minutes after us. After an hour of waiting the manager came over and said they had no more high chairs and that they only have 6 in the whole building. He said if we would hold our kids we could sit at a table that was ready in the back. We said fine. He took us outside where no table was ready and made us stand there while he tried to find tables for us to sit at. As we stood there among the other customers eating and people trying to walk by we just decided to leave. If the customer service was that bad at the beginning it was not going to get any better. As we left not one person working there was kind enough to apologize to us. I have since told my parents, siblings and others of what happened and they are not going to try this new place due to our terrible experience. Nice job loosing customers Mellow Mushroom. read more

The service was unacceptable. The waitress was extremely rude and disorganized. I was ignored while trying to order an appetizer three times, then I was told to hold on in a rude manner so she could serve drinks to another table. I simply got up and left, my family and I did not get to try the food because the customer service was horrible. I had read the reviews before but decided to give them a try despite the bad feedback, but unfortunately their is a lot of truth behind the negative comments. I do not invest in establishments with horrible customer service. Luckily we drove to POMO pizza in old town Gilbert and had amazing customer service and food to make up for the horrendous experience at Mellow Mushroom. **Advice for the owner focus on customer service oppose to looks and fads. read more

I have seen these restaurants throughout the valley and finally decided to stop in the one closest to home. It's really has a cool and unique design to it and I think happy hour would be fun here. I know they have a large selection of beers, but nothing local on tap (that may change as it opened about a month ago). I thought the pizza was okay. I would come back again to try something else since all of their other menu items looked tasty. read more

ordered their (original or famous first one on list). ordered thin crust crisp. It was soggy 1 slice nothing on it next slice a little next slice several items one on top of other. waited several weeks after opening so the training time was up. Pizza bad service helter skelter. Friend ordered root beer no serve, I asked what they have for non-alcohol beer, he gave me a look like I was crazy to ask with a simple non. sorry would of been nicer. I think waiter just did not know the menu. I find it hard to believe a pizza joint no root beer or non-alcohol beer. l$28.00+ pizza with just a splash of toppings. Good luck very poor value. read more

We went to Mellow Mushroom as a family for the first time. The hostess said it would be 35 minutes to wait. After nearly an hour the Manager apologized but offered no alternative other than to come back another day or wait for a table which could take up to another 20-35 minutes. The hostess then came back and said they had 2 hi top tables for us. We explained that we had 2 kids in high chairs who would literally be sitting under the tables because they were hi tops. The hostess seemed frustrated that she had set up the tables that we would not be able to use. After nearly 2 hours of waiting our food finally came. While the food was good, the service was awful! I'm sad to say the wait was not worth it, read more

Very disappointed in this restaurant. I would think a restaurant with this name would have an awesome portabella mushroom sandwich. It consisted of a few thin slices of mushrooms(not enough to taste) and lots of lettuce. Ordered a side upgrade of roasted potatoes that were undercooked. Told the waitress and she did nothing about it. Service slow when half the place was empty. Won't return. One good thing: the decor is very cool. read more

In continuance to my review... It's only now that I was able to sit and check our receipts, which I normally do on a monthly basis.. Upon seeing our mellow mushroom receipt, I tried to see if they deducted the whole $15 of coupons to even out for our long wait, since this was what our server said that the manager did.... Just to find out that they did not do it at all... All they took out was the $5 coupon given to me when I purchased the Gift cards.... Basically, I believe it's normal for the staff to lie, just to make excuses and just say what you want to hear... NEVER COMING TO THIS LOCATION!!!!! read more

Second time at this place and I got more of a feel for the vibe and the food. The food was a little better the first time, second visit we ended up with burnt pizza crust. Staff was awesome. Dude named Tyler was our server and he was awesome. Will go back again. read more

I'm not impressed with this "Stapley" Mellow Mushroom. My first experience was to attempt a phone in order. It was a painful experience. I had a budget "groupon" and didn't want to go over the amount. I explained this to the person taking the order. When I was finished ordering I asked for the total and was given an amount above my groupon. I asked to take off an appetizer and was told that it already was being prepared and that a manager would have to take over. I have placed many phone orders and never has an order been sent to the kitchen until it's verified and paid for. Strange! Then after a long period on hold waiting for a manager (at 10 minutes or more). I was disconnected. I won't be trying a phone in order again. It was very annoying. I know there is a learning curve for a new restaurant but first impressions last a long time. I will not recommend this location. Eating out is supposed to be relaxing and enjoyable I love eating at the Tempe restaurant! Sorry Stapley you just lost a customer. read more

My boyfriend and I were excited to try out Mellow Mushroom but unfortunately what we experienced was mediocre pizza, slow service and servers that were wearing a few sizes too small t-shirts that made our dinner even more unappetizing. read more

I love their pizza. Have not had a bad experience or bad food there the 3 times I've eaten there over the past couple of months.

Very good food and service. First time there and Will come back often.. I had the pretzel bites. Ceaser salad pizza.. Very yummy

I have been here two times and both times were exactly the same...the food was good...but the customer service lacks just that customer service...the first time I went with my husband the server complained about how many tables she had and the food took almost two hours to come to our table...management knew there was an issue...but only addressed a few tables...so I thought this may be a one time thing...went back with my daughter this time...and it was pretty empty...my thoughts were...we should have a better experience...nope...our waiter only came to the table three times...to take our drink order...take our food order and then to give us our check...here is the kicker...we never were asked if we wanted a refill during our meal...then my daughter and I cleaned up our table...and the hostess saw that we had piled our items and came over and just took the meat pile away...like we annoyed her...never said...is there anything else we can get you...just a look of annoyance on her face was our only interaction with her...then...our waiter came back...so I guess it was four vs three times...and saw that our table was cleared and asked...literally "Did you guys get your food yet?"... Come on...when you have to ask that question you know...something is wrong with your customer service...bc you should be on top of your tables...especially when there were only 4 tables filled during the service...I will not waste another moment at this establishment...just bc of the customer service. read more

When the Mellow Mushroom first opened the service was excellent and the attitude was great. We really liked that place a lot. The food was also very good and consistent. However, after about two or three months the attitude started changing and service started becoming a big issue. We stopped going there for awhile but went back recently. The common thread that we've noticed is the bartenders do not pay attention to their guests and are not very friendly at all. What made me think of this is when we were sitting at another restaurant and we completely had the opposite feeling of great service great attitude and very comfortable environment. They need to look into how they are conducting themselves and perhaps visit Bobby Q's across the street or Baja Joe's on Gilbert and McKellips just to get an idea what good service and attitude looks and feels like. Don't even get me started on the manager with a hat on sideways. He has never acknowledged either of us on any of our several visits to the place. The example start at the top! read more

We went to the Mellow Mushroom last Sunday night because it was National Pizza Day and we wanted a pizza place centrally located for our group of 6. I have been to Mellow Mushroom once before and was happy with it, but some of the recent reviews were very critical of the service, and that made me a little nervous. But, Mellow Mushroom came through with 5 stars! Our service was great! Our waitstaff Martha was quick and attentive. She stopped by our table a number of times to make sure we had everything we needed. We ordered house salads, two large pizzas and drinks. When the pizzas arrived they looked great, but the guy who brought them said they came out of the oven a little smaller than usual (we couldn't tell) and he was going to bring out two small pizzas, same toppings, to compensate. We had plenty of pizza for our group w/o the smaller ones. So, we now had two tasty pizzas to box up and take home for another meal. The food was good, the service was outstanding! We had a great time, and I would absolutely recommend Mellow Mushroom! read more

Well. I won't give up on the chain necessarily but I'm done with the Mesa location. Horrible service, messy presentation and an inept "management" staff - and I use the word management loosely... Mill Ave only for me from now on read more

Not only is the food here amazing, but the service is too!! Our waiter Logan was pretty awesome even going above and beyond googling a pizza my husband and I had at a Mellow Mushroom in Alabama called the White Rabbit which unfortunately isn't on the menu here, but hopefully will be added soon. We love this place and highly recommend it, especially for happy hour!! read more

2 of us had the chef's salad. It was to have ham, shredded carrots, roma tomatoes mushrooms, mozzarella, cucumber, onions, romaine and iceberg lettuce, green pepper and sprouts. It was served in a big bowl but was mainly iceberg lettuce. About 4 thin slices of tomatoes, a couple slices of green pepper, a bit of sprouts and a thin slice of ham like you get from the cold meat package. Maybe 1 oz. of ham. I don't remember carrots mushrooms or cheese. I have had many chef's salads that are better. Service was friendly and the waitress refilled our water glasses. I can make better salads at home. read more

While attending a special FAMILY birthday dinner for my 21 year old cousin, the manager approached our table to TELL us that we were using racial slurs rather than asking if there was an issue. After ordering a WHITE PIZZA (which is the menu name), upon receiving the WHITE PIZZA, we were all talking about white pizza as the servers were bringing the food to the table. However, one of the wait staff took it upon herself to report to the manager that we were using racial slurs at the table and then proceeded to talk about Trump in front of their staff member. However, NOBODY said anything about Trump, politics were never even a topic of the birthday dinner. This immediately killed the mood. Needless to say, we will not be returning to this location. This contributes to the problems we have in this country when it comes to people only hearing what they want to hear and involving race when it has absolutely nothing to do with it. read more

We have never been here and we were greeted and seated promptly. We had an amazingly energetic waitress that was full of enthusiasm about her product and her passion for pizza. Carol was a ten! We ordered a salad which was very good and then Our pizza came. Looked and smelled yummy. My wife took a couple of bites as well as myself and it was great. I then discovered a hair in my slice of the pizza. We told our waitress and she took it away right away and was super apologetic including the lady who appeared to be the manager! We get it and understand that stuff happens and were dissaponted and still hungry! The two cooks in the kitchen thought it to be funny? We felt like a spectacle that we would be so bold to return pizza with hair in it. The cooks kept staring at us as if we had committed some crime. So not only was our first ever visit to the restaurant unappetizing but the attitude of the staff became suspect once the pizza was returned! The cook that thought it was funny should be reprimanded and shouldn't be in the people business with that attitude. Bottom line I won't eat any type of food with human hair in it and will certainly not return to this place. read more

Wanted to try this new restaurant so off we go. Half price appetizers so ordered spinach artichoke dip...it was good...small serving because it was HH ? If this is normal size don't pay normal price. If you build you own pizza like Fired Pie...be prepared to pay $15-$17 for a small..2 others I was with ordered mixture of two different pizzas...they said crust was really good but overpriced. I ordered meatball sub...meatballs and sauce good but French roll was not grilled or toasted..just a piece of plain roll. When my bill was received notice she charged me for upgrade to rosemary potatoes...I brought this to her attention and she indicated she always tells customers there is a upgrade charge...I did not hear this when I ordered and she offered to remove from tab...thank you..when she left table my sis said she could of mentioned it but was talking so fast could not understand her. Sis paid with credit...she was charged my bill amount instead of hers...got it corrected..we hope..she will keep eye on bank account to make sure it was corrected...doubt I will return. read more

It was a strange dining experience. We started out with the pretzel bites with marinara sauce and cheese dip. Those were good. They were not salty like pretzels are, but that's good, because I don't like that much salt. I ordered a Chef Salad without the ham and it came WITH ham. :( The waitress didn't come back to check on us for quite a while, so instead of asking for a new salad, we just picked the ham out and my hubby ate salad with ham and I ate the remaining salad without ham. It was fairly easy to pick the ham out because they don't toss the salad together. Each ingredient is all clumped together in one spot. When the waitress came back, we told her about the salad and she apologized and offered to give us a free dessert to make us happy. We agreed to that. While eating my salad, I got 2 mosquito bites on my legs. I can't make this stuff up! I know mosquitoes love me, but seriously?! And we were seated indoors! Next we split a calzone. We had ordered a "build your own" calzone with pineapple, pepperoncinis and fresh basil, which were all listed in the fruit and veggie topping on the menu (not the "premium" fruit and veggie topping list). The calzone came with cheese, pepperoncinis and pineapple on the inside and red sauce and fresh basil on the side. I thought that was strange. So we tried to stuff some of the basil in the holes on the top of the calzone so that we could have basil in our calzone. There was kind of a lot of basil, so I put some of the extra in my salad that I was still working on. The calzone tasted pretty good, but was rather difficult to cut through. We had steak knives and I could barely cut through it. I had to put quite a bit of effort into cutting through the bottom part of the crust. I don't know if it was burned or what. It didn't taste burned though. And speaking of steak knives, my knife was dirty. Or at least, it had some dried food on it. Then we got our free dessert (peanut butter cookie) and the bill. The cookie was free, so that was good. But the basil was charged at $3.29 instead of $1.69, so I guess they thought it was a premium topping even though their menu listed it as a normal topping. We didn't want to squabble over a dollar though, so we just paid it. Still, a very strange dining experience. I do like that they have a lot of vegetarian options though, and even vegan and gluten free pizzas available. It was a bit cold in the restaurant. Not terrible, but another diner warned us when we were walking in, that we should go get sweaters because it was so cold in there. read more

Just went here for dinner for the first time after meaning to make it there since we moved to Arizona a year ago, and it didn't disappoint ! They are mediocrely vegan friendly mostly by offering vegan cheese and already vegan friendly crust. For pretty much anything you do have to take out or sub things but still, to be able to have a couple pizza options a couple salad options and sand which options with the substitutions is awesome ! We also lucked out and got the only vegan server there, I believe his name was Shaun. He was really awesome as well and it's the best feeling when you are being served by someone who not only actually understands what veganism (seriously is there anything worse then when you tell a server your vegan and then they offer you items with cheese/eggs/seafood -___-) is but also lives their life like that (and you for sure know they aren't going to let you get a pizza that has real cheese or meat on it) So thank you mellow mushroom for the tasty pizza we will be back for sure ! read more

We went here today for a nice date night. The first time I was here, it took my cousin and I 45 minutes to get a small pizza. I can understand if it's busy, but there were maybe 5 other people in the building divided between 2 groups. I didn't even get the pizza until I asked someone about it and then he checked to find it conveniently ready at that point. SURPRISE, it was cold! That was the first visit. Today, like I said earlier, my wife and I decided to give them a second chance. We got our names in and sat down. A minute later, the hostess told us we needed to throw away our water bottles. It's 110 out! My wife asked if we could keep them in her purse while we were here so they don't get hot in the car or wasted in the trash seeing as they were brand new. They said no, so we asked for the manager (Mark) who tried to force feed us some BS about Maricopa county setting that rule. Now, I work in the food industry and we don't allow outside food or beverage either, but if someone walks in with a bottle of water, we allow them to have it. We have had many many health inspections, with this occurring, and never once failed or got dinged for it! We told the Mark about our first visit and how we would never be back again and wouldn't even continue with this time except that we had a groupon as a gift. We left for a second to cool off and and came back a few minutes later and our wait went from 15 minutes to 25 minutes! The manager knew we were back and mumbled under his breath that our service would be better this time. We took our table once we were called and the waitress took our order. The food came out in a decent amount of time, actually. Before the food was delivered, my water was already empty. Not once were we checked on by the waitress or Mark. I'm actually surprised Mark didn't check on us, knowing we were upset. Point is, no one checked on us. Also, my drink remained empty for the duration of our visit. Here's something funny, they gave us such grief over a water bottle because "they don't know where it was processed" and "Maricopa county tells us to not allow it." Do you think they would say something to the family feeding their kids cereal from home two tables over from us? NOPE, not a word to them! Do NOT go here! Try another mellow mushroom if you must, but so far we are 2 for 2 with horrible experiences at this location. All my wife and I know is mellow mushroom as a company has struck out with us. read more

SO I came in for lunch today with a couple of friends and the place was overly disorganized. There was no hostess to greet us at the door. We sat in what I would presume to be the bar area after being seated by a server. The girl that sat us was pleasant and apologized for the wait at the door. Dana was awesome she had the bar and was taking tables and clearly very busy. I have been in the industry for 20 years and own 2 bars so I tend to be one of those people that watches everything and take notice. After the wait at the front door I sat back and watched for a bit. What i noticed is there was no host at all and the servers and managers (assuming they were managers) were greeting customers and seating tables. I also counted 4 servers and a bartender (who was taking tables as well). my opinion severely understaffed. What place doesn't put a host on during the day let alone on a Friday. I have been here a few times usually late night for reverse happy hour. I have always had a great experience with the bar staff and the managers. Any way food was great s always service was good considering but concerning as I know that the valley is ready to start coming into season and I hope that the being understaffed is not going to be a normal thing as i really enjoy this place (late night first time coming in during lunch) If i was to rate our late night experiences it would be 5 stars but for lunch i was highly disappointed in the way that i saw things being done. I will be back but probably not for lunch any time soon. read more