Well I read all the great reviews of this store and while I normally write glowing reviews or none at all, I decided to write this very honest review of my experiences at this store. Yes, this store is well stocked, has a large contractor clientele (because who wants to drive to the Box Store), has several nice people working there but every time I have been in there for any reason I have found them, especially some of the women on the checkout, to be rude and leave a lot to be desired. First, when we first moved to Ojai, we purchased several thousand dollars worth of merchandise that didn't get recorded properly on our Ace card, their fault. Boy they were the most unhelpful people including the owner, who said he couldn't do anything. A quick call to Corporate Ace, who also didn't understand why the store wouldn't do it, other than it took a little extra effort, fixed that. Then recently I had to exchange some floor wax. A staff person told me to put the unwanted wax back on the shelf and he escorted me to checkout showed the older checker woman my receipt and said I was making an exchange. Heck no, she yelled at both of us and said I had to go get the old wax because she had to scan it. Duh, the sku was on the receipt. Well the guy who helped me scuttled off muttering about what a pain the checker was; She was still yelling when i returned with the wax from the shelf. So she upset me, caused a scene at the checkout and held up a line. I'm no spring chicken and have shopped in many hardware stores and I have to say this is the worst one I have been in for customer service. I will never go back if I can help it. In contrast the other hardware store in town is always a delightful experience and my contractor husband, who shops both, agrees. It may be a little more money but I don't mind paying for real customer service, good behavior and a pleasant shopping trip. read more