I am so frustrated with this pharmacy. It's not so much as the people who do the customer service,…read moreit seems the steps they have to go through to make sure you get the right order is great-they are thorough. It's the pharmacist. I have to tug with her every time lately to get answers from her. If I question the script she tells me to call the doctor, which makes no sense being the correction of the script has to be communicated between the doctor and pharmacist, NOT the patient and the pharmacist. This last episode did it for me! I am asking for a script and asking questions about the script, and asked her to print the instructions for the medication (please,) and she would not do it nor did I get the medication. This has been going on for years, and enough is enough. If they don't get their act together, they will lose a lot of business, if they haven't already. And the corporate people, do you really read these reviews? The money will run dry if you don't take action based on what you are reading. It is not always about money; it is about client satisfaction.

Worst. Pharmacy. Ever. Without fail, there is always an issue with getting a prescription filled…read more It's remarkable how downhill it's gotten the last few years. I've moved everything I can from here. Update: in the pharmacy a worker wondered aloud "do we close at 8 or 9?" Someone replies, "I have no idea."

Do not use this store for your UPS drop offs! They do not know what they are doing there. Sat on…read moremy packages for almost a week and then management was extremely rude to me after I asked them to search the store to look for them since tracking showed they never left the store. Low and behold they were put in the customer pick up spot! This was after a long and tortuous explaining over and over to them to look around, refusing to believe they could be the issue with the packages and three people looking at the going out pile only. Who knows how long they would have sat there if I hadn't begged them look for them. Managers only response was that she would ask the UPS driver to locate them! No apology whatsoever actually told me I was rude for not being happy about them finding them! You would think they would be required to handle the packages properly. I will never again shop at a store where management does not care that something as serious as careless package handling is no big deal.

Avoid this store. They do not enforce the mandatory face mask requirement. The manager said it…read morewasn't mandatory to wear a mask when I complained, even though they are suppose to refuse them entry.

Avoid does not seem like an ethical pharmacy. They owe the company I work for money and refuse to…read morepay after years of them trying to collect. We did the work and they refuse to pay citing something silly about one of their brothers signing the contract without their knowledge. Not sure how that's our problem. I would not do business with this business or anything the "Patel" brothers do in town.

Friendly and knowledgable....the owner came to visit the local senior group when he opened the…read moredrugstore....gave a talk that helped everyone better understand how their insurance and Medicare work together and how a pharmacist can be a valuable friend in making things flow smoothly. Neil has worked with several members to show the difference in price between brand names and generic drugs. seems to make frequent changes in personnel....

Amazing place which I had found everything I've looked for easily...................... To the worldread more

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

I checked, via OptumRX, and found that West Grange had the best prices, by far, for my…read moreprescriptions. I have been using CVS forever and when I switched to West Grange, my scripts when from 2 for almost $13.00 to 2 for around $3.00. Now granted, I have insurance but I think it would be a savings for most people. They are courteous and helpful. Sadly, the store is a little run down but I think given the amount of "store" traffic they get is low and thus the money for improvements is not available. But, I do love the prescription prices and their courteousness.

My name is Becky and I came to the store today and I needed to return an item. The lady was…read morestanding there with her leg up and her elbow on her knee and I gave her the receipt and she just looked at I asked her are you gonna help me or not And she got very very mad. in the meantime there was another lady working there and I asked her to get my cigarettes. They were right in front of her . She was looking everywhere except in front of her so I kind of made a joke and said can you read and so other lady and she refused to sell me anything. I have never seen this lady before I I've been coming there for 30 years and I'm sure with her attitude She probably won't be there for very long. I have never had a problem with the pharmacy. love the pharmacy, but this lady in the front was very argumentative when I went to the back to see if my prescription was ready she followed me like she was gonna fight me. i'm shocked because I've never that before in even followed me to the back to continue the argument.

If I could rate this zero stars I would. This store does not know the meaning of customer always…read morecomes first. The manager accused me of lying when that was not the case thank god that there were other customers around who heard what I said at the time. The associate needs to learn how to do her job. Aside from that I had said I didn't want something and the associate had told me to "put it where it goes" no please or anything. How unprofessional and lazy.. Manager definitely needs to learn how to talk to people and seriously learn how to solve issues not make them bigger.

I only go here when I need something medical/health related and don't want to drive all the way to…read moreWalmart or Kroger. Their prices for general merchandise and groceries are jacked up (but that's normal for Walgreens, Rite Aid, or CVS). This CVS is pretty good though: very clean and organized, well stocked, good hours and location, friendly workers. Their alcohol/liquor selection is actually large and normally priced. If you have a CVS card, you can sometimes get some good deals on items you can't easily find elsewhere.

Ihave been shopping at this Wal-Mart for awhile now for my quick purchases. I have never had a…read moreissue with a rude employee store is almost always clean besides a few time the bathroom needed help (and that's because people do not know bathroom etiquette) I seen reviews about the delivery orders are bad but that is not Wal-Mart employees that's a separate company (like 3rd party if you will) who does the delivery .

Good location with ample parking for this well stocked store with great prices. The gardening…read moredepartment was just rampling up for the season, but the selection of houseplants, especially cactus and succulents, was good, and they appeared to be well maintained.

Early this am before work I looked online to see if they had the Pregmate 50 strip count pregnancy…read moretests, and this store had "6 in stock". So I left a little early so I wasn't late to work (it's been a long pregnancy journey and these really give me peace of mind), I got there and there were none is stock... a very helpful young lady helped me first. She said they just got in today, but had to have someone else come by to assist. Either way, just 5 minutes later, a male employee brought me the Pregmate bag... I am SO thankful for the quick and early help when they're very busy this time of year. I truly wish I got the two employees names that helped me, but ever with something so small, this made my day and my Christmas. These employees work so hard with little recognition. Thank you!! Merry Christmas.

I was at Target in Woodhaven yesterday. I was hoping to get an OtterBox for my phone. They had…read moreplenty available, but none for my model. I ended up having to buy a different brand, Sonix. I spent over $40 on my new case, and I think the OtterBox was only $29.99. Whoever is in charge of the electronics department is not doing a good job.

Horrid customer service. I have never experienced such cold and callous behavior from anyone. You…read morestate there's an issue with the doctors order. Said doctor calls to clarify. Then I receive an out of stock text. So, I call to ask exactly what the issue is - doctor or stock????? Then, I am told the medication will be in stock in two days, and if there is an issue I will be contacted. I call when I do not receive any communication regarding the status to confirm readiness. I am then told another two days until stock arrives. I then asked for a pharmacy manager. A very, extremely, unhelpful pharmacist advised no pharmacy manager would be available until Monday and only then asked if I would like them to check other location stock. I declined and advised I requested my doctor to call in the script to another pharmacy due to the need for my medication. This was on a Thursday. I then called the main customer service line. They transferred me to the "store director", who was the frozen foods team lead for the evening as the store director was not in. She peppered me with unacceptable, HIPPA violating questions, instructed me to go the ER if it was an issue and then hung up on me. I called the main customer service line again. They couldn't even get through to the store. I was then advised someone would contact me on Monday. I opened a case via the online customer service portal. I was again advised someone would contact me on Monday. When I heard nothing on Monday I reached out. The store director then emailed me asking me for times I was available to discuss the issue. I immediately responded and received no response and no call. I again emailed customer service. I paid out of pocket for my script at the "new" pharmacy because Meijer had already billed my insurance. That's fine with me, but now I have to speak to someone at the Flat Rock pharmacy to fix the billing issue, so I can be reimbursed from my insurance. This is a never ending loop of idiocracy. I emailed the regional pharmacy director. He called me and left a message as I was unable to answer the phone. He is supposed to call me back tomorrow. I am looking forward to speaking with him; however, I will never patronize this store again.

Every single time I go there to pick up my medicine, they either act very confused or they act like…read morethey're so annoyed by me having the audacity to ask for my meds. Very rude and incompetent staff. I'm taking my business to the CVS around the corner.

This Walgreens was AWESOME on my recent visit to get a flu shot. The process was super easy, and…read morethe pharmacy staff had me in and out in under 15 minutes. They have a great room off to the side that gives plenty of privacy if you are visiting for any of the quick clinic services. I appreciated the staff taking the time to walk me through any questions I had, and get me my flu shot and on my way. PLUS, they have a great "Give a Shot" program, that benefits those not privileged enough to have access to regular vaccines and immunizations. Will definitely revisit this location.

Every single month I have issues with refills, either they keep auto filling items I have…read morerepeatedly asked them not to, or they have technical issues on the website/app that orders aren't submitted or just cancelled after they are pending and then today. I literally called at 1:15p about a prescription my daughter needs that was supposed to be filled on the 13th this week when her Dr called it in, and they cancelled it, so when I resubmitted it Wednesday, the only option was Friday pick up. At 1:15, she said it's ready now and you'll be able to pick it up when we open after break at 2pm. So I took my lunch break from work in Taylor and drove all the way to Trenton to ensure my child gets her needed medication and I go in since the drive up line was 5 cars deep to see two pharmacy techs playing on phones with the pharmacy closed. The pharmacist had to leave and they didn't know how long it would be until they were open again, but possibly 20-30min and they only said anything to me after I asked. Then there was no apology for my inconvenience. If I had any other option near my house in Trenton, I would be moving everything to a new pharmacy and I may even do just that anyway and have to drive to a different city because I am so tired of dealing with the issues every single month. My personal prescriptions took almost a week to refill last week as well, because of the "technical issues" and back up they had from that, although everytime I called they said it would be ready that day and it never was. They are also almost always short staffed and it takes forever to get service anyway