Horrid customer service. I have never experienced such cold and callous behavior from anyone. You state there's an issue with the doctors order. Said doctor calls to clarify. Then I receive an out of stock text. So, I call to ask exactly what the issue is - doctor or stock????? Then, I am told the medication will be in stock in two days, and if there is an issue I will be contacted. I call when I do not receive any communication regarding the status to confirm readiness. I am then told another two days until stock arrives.
I then asked for a pharmacy manager. A very, extremely, unhelpful pharmacist advised no pharmacy manager would be available until Monday and only then asked if I would like them to check other location stock. I declined and advised I requested my doctor to call in the script to another pharmacy due to the need for my medication. This was on a Thursday.
I then called the main customer service line. They transferred me to the "store director", who was the frozen foods team lead for the evening as the store director was not in. She peppered me with unacceptable, HIPPA violating questions, instructed me to go the ER if it was an issue and then hung up on me. I called the main customer service line again. They couldn't even get through to the store. I was then advised someone would contact me on Monday. I opened a case via the online customer service portal. I was again advised someone would contact me on Monday. When I heard nothing on Monday I reached out. The store director then emailed me asking me for times I was available to discuss the issue. I immediately responded and received no response and no call. I again emailed customer service.
I paid out of pocket for my script at the "new" pharmacy because Meijer had already billed my insurance. That's fine with me, but now I have to speak to someone at the Flat Rock pharmacy to fix the billing issue, so I can be reimbursed from my insurance. This is a never ending loop of idiocracy.
I emailed the regional pharmacy director. He called me and left a message as I was unable to answer the phone. He is supposed to call me back tomorrow. I am looking forward to speaking with him; however, I will never patronize this store again. read more