This has got to be the most uncomfortable ride I've ever encountered. 1st of all, the buses all leave early. 2nd of its so unbearably cold that there's no way you can relax. The 3rd and worst of it all is the tiny cramped seats and the fact that the bus shakes violently every 3 seconds. I finally had drifted off somehow and the bus shook so violently my body started sliding and I was wide awake after that. As exhausted as I am it was so uncomfortable that I couldn't sleep. My head, neck, spine, and entire back is in pain after that. I take this trip back & forth for work and thought I'd give Megabus another try. I remember being creeped out by the double decker & hated my trip so much that I've refused to take Megabus and that was years ago. I've just had a refresher on why. Now I'm an hour late getting to where I need to be because the bus I scheduled for left early and I'm also going to be moody and tired all day. Not to mention the 10 minute long annoying speech given by the driver but he somehow didn't mention that people need to keep their conversations and voices to a minimum so this lady and her daughter cackled loudly for a long time. I kept thinking the bus was going to topple over the way it kept shaking, and at some point it seemed like a major safety concern. I mean they drive all the time without issues for sure, it's just a cheap uncomfortable way to go...& it's beyond freezing. NEVER AGAIN! read more

One way ticket cost $44, more than most of the competition. Their no WiFi, no refund policy speaks volumes - we had no WiFi. On the NYC -DC trip they stopped twice, once after an hour to switch drivers and once at White Marsh, which was a mystery since it did don't seem like anyone got on or off. No explanation or announcement. Plus it was freezing on the bus, I was wearing 4 layers and it's hot outside! Don't plan to give Megabus another try. read more

I've used megabus for the last 3 years, for multiple trips, and it has been great, efficient, with clean double deck buses. hours before my ride, I get an e-mail telling me Megabus is switching me to EMPIRE MOTOR COACH, a first for me. Good bye to my reserved seat. This Empire bus was TRASHY, OLD, NO charging ports, SMELLED LIKE URINE, FILTHY WALLS AND CORNERS, AIR CONDITIONER HARDLY WORKED, AND PEOPLE WALKING INTO THE BATHROOM WOULD CHANGE THEIR MINDS AS SOON AS THEY WALKED IN. This is NOT THE BUS I BOOKED A TRIP WITH. It gets worst. The bus broke half way to Orlando, blowing smoke from the both sides. Driver attempted to go on, but bus wasn't having it. 2 hours later, we get a replacement bus all the way from Miami. When I asked the driver why we were switched to this inferior bus, he replied "Same company. Megabus owns Empire coach. Same company, so same thing." Uh.. No. Not the same. This Empire bus is a few steps away from being a School bus. Replacement bus was newer, cleaner, charging ports weren't working, but the AC worked better; However, the driver refused to go faster than 20MPH!!!! Riders were arguing with driver, exchanging profanities with other riders. We got to Orlando at 10:30 pm, as opposed to 7:30pm. On the return...I get ANOTHER e-mail from Megabus telling me I will be riding with Empire coach, again...I don't think so. I got a $5.00 promo code for my trouble... Please, Megabus, DON'T DO THIS BAIT AND SWITCH, AGAIN. There were senior passengers expecting their Megabus, and dismissed their replacement Empire coach bus because It was Not the megabus they've booked, and they didn't get their e-mail notices about the change, missing their rides. Not everyone uses smartphones, nor live attached to their computers. Stop double booking, or whatever is making you switch people to a lesser, serviced bus. read more

If I could give zero stars, I would. I guess not enough people read reviews before purchasing their tickets, myself included. My trip (both ways) lacked wi-fi. I was able to use a mobile hotspot on my phone so personally, that did not bother me a ton although it was definitely an inconvenience since I am a student and had tons of work to catch up on. The worst part of my trip - NO AIR CONDITIONING. It was 75+ degrees outside. The driver said the A/C wasn't working so we just had to deal with it and wait for our 5-hour trip to be over. I reached out to corporate and was told to read up on the terms and conditions about free amenities. So BEWARE - AIR CONDITIONING IS CONSIDERED A FREE AMENITY and as such, IT IS NOT GUARANTEED. I would highly recommend utilizing competing service or the train if at all possible. I have ridden more comfortable buses on dirt roads in third-world countries. read more

NO WIFI! Seats not clean. Driver no it polite (black woman with pony tail) she screamed at people treating people like children, a guy put down his mask bc he was taking his jacket off and she raised her voice. We were all adults in the bus, no need to yell like that. There were only four people including me in the second floor of the bus. Attendant/reception (black tall man) at the union station booth was very helpful with customers questions. He was also nice with everybody! Wish Tripper Bus will start doing trips to NYC again! read more

So I'm on Megabus as I write this..and no not on the great wifi, I'm piggy back on someone hotspot ;),and i have 3G. The reviews were very helpful, I thought I would give my 2cents. First i am on the 12:45p DC to Durham, which so far is not bad. I got to union station and the bus deck is on the top floor. I saw a bus loading with my destination but the New York line, so I of course became wary and hot in the Linette bus check in person looked at my ticket and said what does that say (pointing to the small line sign and i reply..what does that say pointing to the big orange Destination sign on the Bus. Cold busted buddy..he says Oh! and goes to tell the driver -Victory for me. The Durham line and other route all the way in the back, all the way, no way of knowing unless you ask. I got there about 30min early thanks to the reviews..and glad i did it was a nice size line already formed. Loading went smooth and the bus was on time although we left 25 min late. Ok when the reviews said tight, I didn't know they meant TIGHT, get Greyhound and Bolt seating out your mind and maybe think back seat of a smart car tight. Oh well that's how they give the great prices..i sat to a nice friendly girl and we are on the way....I may do another review if things go south of here or on my return 1am trip. GO MEGABUS...at least when you are out of other comfortable options. read more

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This was the worst travel experience that I have ever had. My friend and I booked tickets from DC to NYC. About an hour into the trip, the bus got a flat tire and we had to wait for over 3 hours on the side of the highway for a replacement tire. The entire time we were waiting, they kept telling us that it would be 20 more minutes, 20 more minutes, 20 more minutes for over 3 hours. We received an email from MegaBus saying that they apologized for the inconvenience and that they would reimburse us. They sent us a "voucher" for $20 (our tickets were $100) that EXPIRED THE NEXT DAY. So we were not reimbursed at all. Then on the way back to DC the driver was horrible. I was so carsick and almost threw up because of the driving. Halfway through the trip, he stopped at a gas station and was inside for over 20 minutes while we waited on the bus. Overall, this experience was horrible and I will never be taking MegaBus again. Terrible driving. Terrible customer service. Terrible all around. If I could give 0 stars, I would. read more

Good god. You gotta have a love/hate relationship with Megabus. On the one hand, they're cheap which you gotta love. I love how if you book early enough, you can get a roundtrip for $2. Waiting in an empty parking lot in the hot sun sucks. They can be disorganized and late, but eh. I think they have a safer track record than those Chinatown buses. I'd take it again if I need to go from NYC to DC. read more

If I could give them zero stars I would. Originally bought a ticket and realized I couldn't make the trip anymore, so I tried to get a refund. Surprise! They don't offer refunds for any reason which is definitely not hidden somewhere in fine print god knows where :))))))))))))) They do offer the ability to change tickets though, so I did. I chose a cheaper ticket for the following week so that I wouldn't take as fat of an L for not being able to get a refund. SURPRISE AGAIN!!!!!! I come to find out that there's a change of ticket fee (ok that's reasonable), except - yay me - you don't get your money back on the previous ticket, they only give you credit towards other tickets which is forfeited if you don't reach that credit amount. AKA I spent $90ish on the original ticket, my new ticket is $40ish with a $5.50 change of ticket fee, so there's $50 of credit. EXCEPT THEY DON'T TELL YOU THAT WHEN YOU CHANGE THE TICKET :)))))))))))) Now I'm stuck here, not even going on the damn trip anymore, with the total of the nonexistent trip coming to be $100. CUZ LOGIC DICTATES THAT I HAVE TO PAY MORE MONEY TO NOT GO ON THE TRIP THAN TO GO ON THE TRIP. I'm not sure if we're allowed to curse on here, but if we aren't then megabus can smd and die in the depths of hell that it apparently came out of :) read more

I've never taken a bus from DC to NYC, but I saw that Megabus had $1 rides, so I decided to check it out this past Friday. $1 to NYC? I was in. Yup, decided to head out late from DC on the Megabus at 11:58PM. When did the bus arrive? Exactly 11:58!! I thought, this is great! The bus was clean, felt/seemed new. It's a double decker, so I took a top spot. The seats were comfortable for me, but I'm 5'3", so it doesn't take much. On the way to NYC, we picked up peeps in White Marsh which went as fast as possible. Sadly, there was an accident on the way which delayed us 40 minutes or so. I only knew this because, when we picked up the peeps in Philly, this one little girl was PISSED. She didn't even give the driver her reservation number. I remember her saying,"Get here on time and I'll give you my reservation." Needless to say, she's a punk for taking frustrations out on him. Did she think he just felt like being late, with the rest of us on the bus? Anyway... I didn't care if we were "late" to NYC, because I was only staying for the day, and later was better for me. We got there a bit after 5:30AM. So, I wandered NYC all day til the Halloween Parade. YAY! Our reservation was to leave NYC at 9PM, for the low price of $8!!! Went to 31st & 8th and the bus was ready to go! Got on the top deck again, in the front, so I could see everything. Yay again. Got back to DC at 1:35, just like Megabus had in their schedule. All in all, I loved my first bus trip to NYC. I have no complaints. Now, I'm gonna try out a couple other buses so I can see how Megabus really stacks up. Hence, the 3 star, A-OK, rating. read more

I tried megabus after being slightly disappointed with Tripper bus. Turns out megabus was even more of a disaster. I wouldn't use megabus again for the following reasons: 1) Very unorganized lines and late departure time (as consistently mentioned by other reviewers) 2) Air ventilation system is by far the worst of all the buses I've taken - thought my neck was going to freeze for a couple hours of the trip... 3) Wi-fi my a*s! It doesn't work half the time. Don't even bother bringing your laptop on the bus. 4) Seats are pretty uncomfortable. Tried to move around a couple of times but it's not that comfortable. Being a double-deck bus seems cool outside but I'm sure that contributes to the rather uncomfy seats. So my first trip with megabus also turns out to be my very last. Still giving two stars for the convenience of booking online and the amount of schedule availability. I'm going to be using Bolt and Tripper exclusively going forward. Tripper is pretty convenient if you need to leave straight from Arlington or Bethesda. read more

This once it used be a good company, I am a customer for over ten years but lately they used coved-19 to steal people money in very tricky ways now I technically lost three tickets all using a smart way to trick me, this is not the good company any more and their costumer services they trained to steal more if they can. Please be careful with them, for me this is going to be my last trip with cos I already lost my money with and I made mistake. Please watch your money with them read more

On my return from New York City I arrived at the location to board the bus at 6:00 PM. When I arrived I inquired about my bus. I was told by a driver that it was cancelled. I go no text, call or email notification from the company. I was not able to get onto a bus until 11:00 PM. So instead of arriving in Washington, DC at 10:30, I did not arrive until 5:00 AM and then had to wait until the subway opened at 6:00 AM. read more

Take Washington Deluxe Buses instead of MegaBus! They're so much better and for the same price. We took a Washington Deluxe bus on the way back from NY (because we were terrified of breaking down on Megabus again) and what a difference--so much better and for the same price! Washington Deluxe has so much more room, is cleaner, and doesn't pack people on like rats. Where to even begin with how horrifying Megabus is... Our MegaBus broke down on the side of the road and no replacement bus or any replacement transportation was provided. What a nightmare. That is not safe, not to mention unreliable and annoying! We had to find an uber (off the side of the highway!!!!!!!) so we could make it the rest of the way to NY! If you check twitter or other review sites, you will see this happens on a regular basis and you will NOT get a refund. And instead of refunding our money, they wanted to give me a 25% off coupon. Are you kidding me???? I don't want a coupon, you morons, I want a refund since our bus didn't even make it to the city. Never using Megabus again--It's unsafe, dirty, and horrible customer service. Run for the hills!! read more

Best bet for the money! If you're a budget traveler, check it out! WiFi is more reliable now with the Ride app. I've used the Megabus to travel to Pittsburgh, DC, New York City, Boston, Baltimore, State College, and Morgantown. read more

Megabus - Transportation Near Me

Took Megabus and BestBus over Thanksgiving, both trips without any incident. On the popular DC to NY route, there are better options, but Megabus has frequent departures and many more destinations than some competitors. I'm not sure if I'd want to, but you can take Megabus as far north as Boston and as far south as Atlanta--with no transfers. The cool wind whistled through the Union Station terminal while we waited for the bus to NYC, but the staff was helpful and got everyone lined up. There's a little more chaos boarding a Megabus because of the extra people, but they had plenty of folks ready to take bags, etc. With holiday traffic, there had to be a driver switch along our route, but no significant delays. All in all a quiet trip up to the city. Major props to the dad traveling with two kids who got there first to claim the table downstairs. The table seat could be a big plus for families traveling on Megabus. read more

Megabus is a nightmare in transportation. AC broke, then changed to new bus. Took over one hour. Left WDC at 8:00, will get to NYC at 2:30. On new bus, had to beg the driver to turn on AC while we were loading. Megabus sucks. read more

Nope! I can appreciate traffic and bad weather as beyond a bus co control, but having the bus arrive 30 min after the trip was supposed to start is NOT excusable. Passengers urged to arrive 15-30 min before departure time were left standing in the very cold, with no updates. Ticket boarding was chaotic. The bus driver pulled off the road THREE TIMES going from NYC to DC. Absolutely no leg room and the cleaning fluid fumes coming out of the bathroom gave me an awful headache. Amtrak is no picnic, but I'll never do this bus trip again. Not with Megabus. read more

The low rating is because no, this bus does NOT have wifi. I had already read some reviews that the service was sketchy and when I just asked the bus driver which network we were on, she said, "The WiFi is hit or miss, I have no way of knowing if it will work or not.". How the heck is that an acceptable response to me asking for something that I PAID for!? I bought a ticket on Megabus to access WiFi on the way up - that is not happening right now. I told her they need to put her quote on their website for people to have that information BEFORE choosing to ride with them. I've never had trouble with WiFi on Bolt Bus. Stop the false advertising, Megabus. read more

I have one word for them..HORRIBLE.. They have the worst cancellation or reschedule policy. You can't do anything by yourself. You have to call the customer care to do it and this is the worst part. The customer service is the worst in the world. If you are almost done with the booking and you get disconnected then you have to go through the whole thing again and it may happen several times and you will be mad at the end. Megabus screwed my day...... read more

NYC - DC After having the trip interrupted by at around midnight when stopped in an isolated and insecure parking lot, the driver letting us know we should wait for 15 min for another driver since "he was out of hours", the full bus waiting for 1h30 without further notice, I had to take an Uber to arrive into the city - where I had already lost a ride back home. I shared the Uber fare with an unknown person. I asked for a minimal refund of the 20 dollars spent, not for a price for your incompetence, nor for the discomfort and unsafety you made me go through. Not for the 1h30 hours lost. Just to refund the way home I had contracted them to do but that they could not deliver in a reasonable way. They would not give me a dime back. The logistic capacities they offer obviously not good enough, foreseeing an hour of two of traffic is not rocket science, it was not an exceptional scenario. The service they offer doesn't let the client state a question before looking mad or bored at. The leaving spot they offer doesn't have basic structure to protect from the sun or with a toilet. The communication they offered that night stated the problem would be solved in "about 15 minutes" but did not come up with updates until 1h30 after. The price they offered was not below the average. The conciliation service they offer cannot even recognize what is a basic quality to ensure. In my experience, Megabus showed a huge lack of commitment to their client. read more

The worst experience by far, I was seated next to a woman with a pet that was clearly not a service dog! Reported this to the company their response was they cant discriminate against service dogs(once again it was not a service dog, I know being I have my own service dog!) And that I should have moved despite reserving a seat for extra(which is a scam because people will sit in the reserved area without purchase) dont waste you time on this company or any or these "buses" just buy a airline ticket and leave the incompetence behind. read more

Late, rude, no electric plug easily accessible, no station with restroom, seats and roof in nyc in case your bus has an hour delay, and the manager treated us like shit saying that he did not care read more

Purchase of tickets & locating hub at Union Station were easy. I have complaints about everything else: - unclear which line we were supposed to be in at both departure points - bus had 2 cracked ceiling glass panels - upstairs was freezing cold on trip up to NYC, finally went down and asked bus driver who said he'd made it cold because a customer had said it was hot up there!! - returning from NYC to DC, we waited in pouring rain for 35 minutes before they let us on the bus (which had been sitting there empty the whole time) - most every time we attempted to get clarification from representatives, we were treated rudely or given wrong information - one of our party was dripped on from the vents above the seats read more

So the boarding process was great. And that's about it. I thought we would have room under the seat in front of us but there was a wall there and zero foot room. The driver didn't announce anything but no smoking or alcohol. Took us about an hour to find the outlets but that's okay because they didn't work. Also didn't have internet. Made one stop in Baltimore for more passengers. Would have been nice to have an announcement about it. Stopped at a gas station for a driver change. THEN stopped on the side of the friggin turnpike for the first driver to get something off the bus. Well I guess you get what service you pay for! read more

I arrived 1 hour early for my bus and asked a Megabus employee, at Union Station, which line to get in for Durham. When I got to that line, it was the wrong line. I finally figured out which line to get in with no one's help. I should have never asked for help. That just slowed me down. The WiFi did not work while the bus was moving. As long as the bus was off, it worked. They should not advertise that they have WiFi if it is not going to work. Everytime I have ridden the bus there has been no WiFi. That is disappointing for the work I wanted to do while traveling. read more

I purchased a mega bus ticket for Wednesday 10am from NYC to Washington DC by 2:15pm. The bus did not come until 11 and arrived in DC AT 3:30 PM. The response from their team : We're very sorry that your bus was delayed. Unfortunately, we cannot offer compensation for things out of our control like traffic, road conditions, or weather. We do apologize for any inconvenience this may have caused you. We appreciate your business. My response: An hour late- absolutely NO reason shared - instead the assumption of traffic, road closures and weather- all things that can be tracked using your systems and shared with your customers. Very Bad business, will not continue as a customer and will advise others to not take their chances. read more

After using other bus companies between D.C. And NYC, I tried Megabus twice because the tickets were a little cheaper, and though the bus is reliable for getting A to B, I realized it's better to pay a few extra dollars on another company than deal with: 1) Grouchy attendants who obviously hate their job and you too. 2) luggage handlers who will forcefully fling your suitcase into the storage area without giving a damn about any contents inside 3) having no overhead storage area, so you have to suit with your carry on between your legs. 4) no initial orientation to the passengers asking them to not disturb others by making long calls or listening too music too loud. (The reason why I'm writing this review is because I'm on the bus now sitting next to a manspreading passenger who is jiggling his leg and constantly talking on his phone in an annoyingly loud nasal voice) I will go back to D.C. Deluxe or Washington Express or Best Bus, and leave behind mega annoying Megabus.. read more

Have people realized that Megabus has 141 one star reviews on the Better Business Bureau page, not just here on Yelp ??? There are many other people who have the exact same complaint that I have, just on the first BBB review page alone! 1) Bad Customer Service. 2) Refusal to refund money, just 25 minutes after purchase, for a ticket weeks in advance. 3) NO, I don't want it as credit for another trip, because I don't want to use Megabus at all ! 4) If I saw these reviews first, I would NOT have booked anything with Megabus. 5) I will now post on my Facebook page, BBB, and Yelp ! https://www.bbb.org/us/nj/elizabeth/profile/bus-lines/megabuscom-0221-90114703/customer-reviews read more

Horrible bus service. I ride several of them for city to city rides and this service has always disappointed. Most recently my trip was delayed by 2 hours because we had to switch buses due to broken windshield wipers during a storm. Was told by the company to contact support for compensation. AND several fellow passengers noted that this kind of delay, if not longer, happens ALL of the time. So, I wrote customer support. The below was the reply... (note: I contacted support BECAUSE a megabus employee suggested I do.) Thanks awful company for hiding problems under the rug instead of being reasonable. Never again. Beware! "We're very sorry that your bus was delayed. Our buses are inspected by our drivers everyday but unforeseen issues can still occur on the road. We take pride in quickly resolving these issues. Unfortunately, we don't offer compensation for short stops that are impossible to prevent." read more

You don't buy an economy class ticket to Thailand and then complain that you didn't get champagne. You don't buy a Megabus ticket and complain that service is awful! Remember, the tickets are anywhere from $1.50 to $22.50. Do you know how much the tolls are from DC to Manhattan? Yeah, they're more than the highest ticket price. So, please, shut up and try to enjoy the ride. If you're still unhappy, then go buy an Acela ticket at 620% more. Okay? I have never experienced any unreasonable troubles on Megabus considering the low price. I have always arrived on time or ahead of time and arriving 30 minutes before departure is more than enough most of the time, 45 might be better during the busiest times. Ticket process is easy and painless. Avoid the upstairs seats that are facing the stairs. They're the most uncomfortable. For reclining pleasure, the downstairs seats all the way in the back and in front of the toilet (which could prove to be a mistake also.) Avoid going on standby (I would never do such a stupid thing) because you're going to be waiting a long time. read more

So I'm on the Megabus right now from DC to NYC and let me go over some of the pros and cons Pros Clean: The bus is clean and the bathroom is clean. It's a little disturbing as a male that it's not really a toilet, but a giant tank of crap and piss colored blue, but it's the nicest smelling crap tank I've ever seen. Views: So I'm sitting in the front on the Upper Deck which is pretty unique. It definitely feels weird and I'm glad they provide seat belts. Surprisingly these seats weren't grabbed right away, probably because people are afraid of being decapitated. But face it, the people in rows 2-4 will die too, I'll just see it first. Cost: So for two people to go from DC-NY a few days before Xmas, it was $22.50. I wanted to take the train but the Regional was $160 each way per person. Bolt also has less frequencies. Cons: Customer Service: So Union Station is a little confusing when trying to find which of the 4 Megabuses are yours. Signs would help. Also the staff are of the caliber you might find working at the supermarket, but not a good one, more like the Columbia Heights Giant. Wifi: Listen, they provide Wifi which means they have one router to cover the whole bus. It's slow and intermittent. But that's only because you and 7 other obnoxious girls with Lily Pulitzer bags are all trying to stream One Tree Hill at the same time. So this wifi is not for streaming. Download that crap before you get on the bus. That's basically it. I gave them 4 because they're more a 3.5, but everyone seems to dog them for stuff that's not really their fault. Traffic, internet, being on a long line for a finite commodity. read more

I've been so livid about this experience, it's taken me 3 weeks to cool off to even write about it for posterity's sake... I'm the biggest Bolt Bus disciple there is but its popularity results in bus rides selling out. I've been SOL when booking last minute tickets. Enter Megabus. The facts: 5:00pm departure DC to NYC, departure location 9th & H. 4:30pm: Arrive at 9th & H and there is no sign of any bus or bus stop or people with overnight bags congregated as if waiting for a bus. I look across the parking lot that this intersection borders and I see that the are Bolt and Megabus stops on the Art Walk. I head over there and get in line. 5:00pm: No bus has shown up. 5:05pm: I started talking to the guy next to me and I was like are you waiting for the 5:00 to Chinatown in nyc and he's like yeah. We figure it's just running late. 5:30pm: A bus shows up and when we go to board, we're not allowed on. We're informed that we're at the wrong stop. We're both like but this is 9th and H like it says on the ticket, we don't see any other stop at the intersection. The megabus guy is like well it's a mis-print the stop is on H between 7th and 8th and this is being serviced by Eastern. I hate Eastern. I booked and paid megabus but I have to ride Eastern. Grrrr. He tells us we need to go on standby because this bus is a different route - goes to Penn Station instead of Chinatown- and we're like wtf because we've been waiting here since 4:30. This isn't our fault that there was a misprint. 5:40pm: The line is super long and we see an Eastern bus parked to the side of the road on 9th on the other side of the parking lot so we run that way to see if there is a driver on it. He tells us that the next one is at 6. So we run back to megabus in the parking lot to see if we can get on standby now that the line has died down. Nope, the bus is full but we can go standby for the 7pm bus. 5:45pm: We start running to 8th & H for the 6:00 because we don't want to wait for the next Megabus at 7 to go standby. The line was long with people but we got on with a few seats to spare. The trick I did learn is that the bus drivers only look at the ticket confirmation code and not the time listed on the ticket so you can take any bus that day. 6:05pm: The bus driver was the rudest bus driver I've ever encountered - think prison warden. He was berating passengers for different things for no reason. We thought we weren't going to make it home alive. He kept saying it's his bus and his rules and if we don't like it then we should get off his bus - no emotion whatsoever. 6:00-11:45pm: Tons of traffic on the way up - there is gridlock on the NJ turnpike where we were at a standstill for I don't know how long. The bus was supposed to be express but he decided that we would take a 15 minute break at a rest stop because he needed a smoke break. Not cool. 11:45pm: I'm thinking I'll be home soon since I got on the bus that goes to Chinatown. Nope. Apparently this one drops off at Penn Station. I was just beside myself at this point. A few other people had tickets that said 6pm departure for a drop off in Chinatown so I had no clue what the heck was up. 12:00am: My unlimited subway pass decides not to work after I try swiping 8 times on every turnstile so I have to spend another $2 to get on the subway. This causes me to miss the express subway by mere seconds as the doors close as I run down the stairs. I wait at the subway for 15 minutes. 12:15am: I am finally home after nearly an 8 hour ordeal. I rename Murphy's Law to PC's Law. Thanks, Megasuck! read more

I will never purchase another ticket from Mega Bus when going to NYC from DC. On a bus right now and we stopped at White Marsh so naturally, people get off to grab water and food from the stand directly outside the door. The bus driver asks me while pointing at the seat next to me, "Anyone sitting there?" and I specifically said, "Yes. She is getting a drink and a hot dog outside." So imagine my surprise, when the bus starts moving without ANY INDICATION of it freaking leaving (seriously, no yelling "WE ARE LEAVING" -- NOTHING!), I realize people still ARE NOT back on the bus! So I yell up front, "EXCUSE ME! PEOPLE STILL AREN'T BACK ON THE BUS!" to which he replies, "They can get on the next one" Seriously, tho? What the fuck? Luckily, I stayed on the bus to watch all our stuff but what would have happened to all of our things had we BOTH gotten off?!! It would have been like that scene in Coming to America where all of Prince Zamunda's shit got stolen! But in real life; not a comedy movie I rank in my Top 10 Best Movie list. I would have gotten off the next bus and seen someone carrying around my beloved penguin pillow pet! OH HELL NO!! Such bullshit!! I will NEVER purchase another fare thru MegaBus. I had done so previously up until this bullshit. I'm over it. Bolt Bus it is. Ridiculous ass bus driver!! read more

My ass hurts. That's all I can think of after enduring this 4.5 ride from Ny to DC. When I drive, it takes me about 3.5 with stopping once for gas but that's not the case here. Yes you get treated like cattle, the wifi is horrible and wouldn't connect to Netflix or hulu or even YouTube. It's a cheap ride to DC, period. read more

I do NOT understand what people are complaining about. Wireless (yes, slow, but still freaking wireless), a plug and a comfy seat from DC to NY for $1.50! $1.50!!!! An espresso from Starbucks is $1.75+tax!!! People get over it, this is the best thing ever... read more

I'm pleased Megabus managed to locate to Union Station, so much more convenient than their old location at K Street. Not having to drag luggage around, plus close access to the Metro is nice. I've taken the Megabus four times during the last year (Washington-Durham route) and I have not had a negative experience. Sure, legroom isn't all that good, but some seats have more than others. Wi-fi has been spotty, sure. But the bus has always left on time. And it's cheap. For this type of trip Megabus is the way to go. It's quicker and cheaper than Amtrak (with much better routes) and flying (for some odd reason, flying from DC to RDU is astronomical). Get some take-out, large bottle of water, sit back and enjoy your cheap trip. read more

Cheap ride = cheap ride experience. I got from Point A to Point B in one piece for hella cheap, so there's that. If the ride was longer, I probably would have been more upset about the super spotty wifi. I honestly didn't know if it was too much to expect it to work. In hindsight, I wish I'd known so I could have that time in my life back to do something more productive. The gal in the safety video was super energetic. I'm happy that she found a paying gig that she really and clearly enjoyed. A serious question I have though is why is it always the people with crappy music that decide to play their stuff so loud? Why can't it ever be someone who is madly into classical or something? read more

Do you know how to pee? Ok. Do you know how to pee standing up? Ok. Do you know how to pee standing up in a brightly lit bathroom? Ok. Do you know how to pee standing up in a dimly lit bathroom? Ok. Do you know how to pee standing up in a pitch black bathroom? Ok. Do you know how to pee standing up in a bathroom which alternates between brightly lit and pitch black, in an inappropriately located strobe light effect, due to piss-poor electrical design on all Megabuses? Ok. Do you know how to pee standing up in a strobe-lit bathroom in a vehicle moving at 5 mph? Ok. Do you know how to pee standing up in a strobe-lit bathroom in a vehicle moving at 60 mph? Ok. Do you know how to pee standing up in a strobe-lit bathroom in a vehicle rapidly accelerating and decelerating between 5 mph and 60 mph? Really? Really??! Oh ok, then you'll be just fine on Megabus. read more

My NYC-DC back-and-forth days are (thankfully) behind me, and I've taken Megabus a handful of times...mostly when Bolt Bus was sold out. Megabus does have an advantage that they have HUGE buses (hence the "mega" aspect) and can fit more people than other popular companies. While they are generally within the advertised time in making the trek, more often than not there is a rest stop along the way which only adds time to the journey...and correct me if I'm wrong, but most people would rather get to their destination than spend 20 minutes idling around a gas station-bathroom-Auntie Anne's pretzel land. My biggest peeve with MegaBus, however, is the structuring and organization. Loading isn't as horrific in DC as it is in Manhattan (as of about a year ago when they changed the location to 9th Ave and 30th or something equally awful) where lines have little semblance of order. Also, in my most recent trip (the result of which is why I have sworn off Megabus), the customer service was just horrendous. I had a ticket - I forget the time, let's say for 5 pm...the bus was late - over an HOUR late leaving NYC and returning to DC. When the bus came, there were now tons of people waiting - for the 5 pm that never came, the 5:30 that also never came, and the 6 pm that was now there. The attendants, who must not have performed well at school when it came to public speaking, mumbled to people to board the bus. Which people, exactly? Suffice it to say that chaos ensued and when I made a racket that my bus was an hour late and other people were boarding ahead of me, the response was pure indifference. The attendant told me that "the times on your ticket don't really matter." DON'T REALLY MATTER? Isn't that the point of booking an EXACT departure time?!? Sigh. Yes, Megabus does get you there-and-back, cheaply, and it isn't always as horrible as the one experience outlined about, but if you choose it, expect a headache or two along the way. You've been warned! read more