Shocking driver behavour and apalling customer service. My bus arrived very late but still departed with passengers left standing at the side of the road. With the exception of the curbside staff, the customer service was the worst any of us had experienced. Save money, stress and travel in much bigger seats on Greyhound. read more

I took megabus from Sac to SF and it was a breeze! We left on time and arrived on time as well. There's free wifi and outlets. The wifi worked fine on my trip. I don't know if this is same for every ride but it was a pretty empty bus. Almost everyone had the row to themselves. Bus was clean and maintained a good AC level. I highly recommend taking megabus! read more

on my trip bus was clean, driver nice, and seats were comparable to airplane for space. but the AC was freezing and gale face blowing on my head. Driver claimed it is set by corporate and he couldn't adjust. He even came on intercom after several people complained and said this is a common complaint and we should let corporate know. Will I go again? not likely, I would have to carry extra warm clothes or blankets just for the bus. let the driver who is right there with customers and knows the conditions make an executive decision read more

Ride was quiet and clean. There was one reasonably timed pit stop. I got tickets ahead of time, so a round trip from San Jose to LA was around $10 for two people. Be sure to get in line early because the best seats (the ones with a table and the ones on top looking forward) fill up quickly. read more

Used to be very happy with megabus - always started on time and a quick trip. Our trip was delayed indefinitely today, and when we called megabus to get a time of departure, all we got was attitude. The rep went on and on about predicted times and avoided my direct questions regarding how to initiate a refund. At one point she decided to give me the definition of "predicted time," and when I told her I understand what that word means she told me well, then I have nothing more to tell you. Still haven't confirmed a departure time because the website and the customer service line give contradictory answers. Pretty poor service considering they only refund tickets after you've waited around for two hours and no bus shows. read more

Since they replaced their WORKING website to one that Barely works, I often have trouble making online bookings. The new site is Not user friendly, difficult to navigate, and filled with mumbo jumbo that NO ONE cares about!! I then called to make a reservation over the phone, and they told me it would be an additional $7.00 charge. Whaaaa. ?? The manager told me to try the site in 30 - 60 minutes. Whaaaa. ?? Your site is NOT wrking, and I you won't book me over the phone and waive a fee ?? Thumbs WAY DOWN MEGABUS !!! Get it TOGETHER !! read more

Pros: Multiple dropoff points in Southern California. The price was OK. Seatbelts. Cons: Wifi didn't work. (It would connect your device to the bus router, but that was as far as my connection ever went.) Stinking drunk passenger sitting next to me should not have been allowed on the bus. Fortunately he moved so he could have a row to himself. The bus wasn't that clean, and periodically some type of sickening bathroom style air freshener would be sprayed into the cabin to mask all the other odors. Shocks were worn, so the 7 hr ride to LA was bumpy. I think this last point is the most important. If the equipment maintenance is not as good as companies like Greyhound, it's not really a bargain to ride Megabus because it's potentially less safe. read more

I purchased a ticket for travel from San Francisco to Sacramento, 6/3. I heard about this business because I'm a front desk agent at the Delta King Hotel in Sacramento. In fact, a few weeks prior, I was in direct contact with two (seemingly nice) people from their upper management as they booked one of their passengers into our hotel after she'd been hospitalized following a bus accident. I arrived at the bus stop across the street from the San Francisco Caltrain station long before the scheduled depart time. When I arrived, the driver still was not in his seat and there was a long line of people waiting outside the bus. I proceeded to the back of that line and waited my turn to show my ticket and board the bus. Turns out the people I was standing among at the back of this line were waiting for another bus to LA. (That bus arrived about 10 minutes after the one for Sac departed.) No signs, no announcements, no nothing. I was fully under the impression we were all boarding for Sacramento. Several minutes later, I look up and the bus is leaving without me (and the people standing near me). I chased the bus half a block and caught the driver at the corner as he tried to make a right turn. I pleaded with the driver for two minutes or so to let me on the bus. I had my ticket in hand which I showed to him through the window and repeatedly asked him politely to open the door. I insisted I'd been standing in the line long before all the passengers had boarded and neither he nor any other megabus employee announced, "All aboard for Sacramento." The driver tapped the accelerator, lurching the bus at me, forcing me to dodge to the side at which point he jets around me leaving me standing in San Francisco in shorts and a t-shirt on a blustery SF day. If I didn't have friends in the area, I have no idea what I would have done. It's insane to me that megabus would treat a paying customer this way. All the driver had to do was open the door to the bus and this would be settled. Instead, he nearly struck me with a 15-ton object just to get me out of his way. Considering I then had to call a friend to drive me across the bridge to Emeryville (and give them the gas money and $5 for the bridge fare) and then pay for a $28 Amtrak ticket to get to Sacramento two hours later than I was supposed to, I thought the least they could do is refund my $9.50. I spoke with two representatives back-to-back over the phone and neither of them did anything other than try to sell me another bus ticket which is only doubly ridiculous because there wasn't even another bus leaving SF for Sac that day. While displaying reasonable phone manners, I think their phone reps need a little more power to help guests aside from insulting them with outlandish and unreasonable propositions. After waiting for the string of emails to come to a close, my credit card company finally credited my money back but as far as I can tell, Coach USA and Megabus still have not compensated Amex for this $9.50. It's been three weeks of emails at this point (over a measly $9.50 credit toward future travel). I recommend people avoid these companies on principle. Yes, they are stupid cheap compared to most competition but seriously, don't expect anything even loosely resembling customer service should something go wrong. Be resolved to lose your money entirely, even if the only reason you didn't make it onto the bus is entirely their fault. read more

3 reviews 2/24/2016 Only take the Megabus if you're able to travel exactly as planned....I had a medical emergency (my son was life-flighted and required emergency surgery in another state) & I needed to reschedule the trip. I called Megabus and was told "no problem" and I have yet to be credited or able to rebook a new trip because they said I should've been able to go to Chicago as planned! provided them with all medical documentation they requested and they still said that I should've been able to take my trip....SUCH AUDACITY - I was in another state, taking care of my son and dealing w/the medical issues as a result of his accident. At Megabus, it's simply impossible to make contact with anyone other than "customer service" people who are worthless!!!! What a horrible company! CUSTOMER SERVICE - it's an oxymoron!!!! read more

We took the bus from Boston to NYC. It was a good deal for $21 per ticket for the seats 3&4, upper corner seats in the front with no one sitting behind us. However, the toilet was disgusting and needed cleaning and the bus was 1hr 45min late with hardly any traffic on the road. Also, some of the other passengers started whistling, loudly talking on the phone, watching tv or listening to music without headsets. read more

So cheap! So clean! So friendly! WiFi & Plugs. An amazing double decker bus, and I usually don't need to share the seat next to me. I just read, listen to music, sleep and stare out the window. I bring a carry on bag and make it a comfortable pillow, and always bring a warm coverup/ blanket. The top of the bus has a mostly glass ceiling so its super airy and open. Stopped once at In-n-out! Always on schedule and is always super quick and almost always arrives early. The only difficult thing is when you are looking for the bus stop before the bus shows up. There are usually no indications as to where to load but after the first time, you learn. The ride was an enjoyable experience and easy. The staff who checks you in and also the drivers are always friendly. I would recommend Megabus to anyone and everyone. read more

Clean and fun. Riding with my granddaughter (4 yrs old) for the first time (upstairs front seat) to Sac from my home town (SF). Have not taken a bus in 30 yrs. And I LOVE Megabus pricing. Check in is a bit odd however it works. On the way to SF I sat at a table seat In front of 2 little ones expecting to get some paperwork done. Did not happen as there were too many pot holes on the freeway. Also the kids kept kicking me in the shins however after about 5 minutes of telling them not to, they stopped. read more

My trip from San Francisco to Reno was way better than I had expected. The bus was clean the employees were very kind and helpful. We stopped once in Sacramento and got there early enough for me to get a Starbucks right around the stop. The whole ride was quick and safe. I don't recommend reserving a seat because if you get there early enough you can get the same seats. The seats are not as big as I'd like but besides that my trip was smooth. read more

What a nightmare! Paid extra $10.50 to change original tickets. College kid overslept and missed bus. Company completely unwilling to reschedule. Terrible customer service, apparently from someplace in India... read more

So SF buses are known to suck..hard. Mostly because they stop in the middle of the street, don't stop at all, and are rude. Megabusbus is even worse. From their lack of communication to customers on their policies (must be there 15 minutes before departure time, or they refuse let you on the bus, this is only in their fine print, not in their messaging), to the rudeness of their bus drivers, megabus takes the cake in the myriad of crappy public transit in California. Too many other slightly less crapy ways to get around, don't bother on this option. They will be gone soon I'm sure. read more

Bus was delayed for 4 hours yesterday. Bus break-down is not an excuse for not having contingency plans to bring your customers to their destination in a timely manner. This company does not care. People, please write to California Public Utilities Commission which regulates this line of business to ask them for an investigation of how Megabus conducts business! read more

On June 18, I booked two tickets for my elder mother and myself from Burbank to San Francisco departing 10:20am. We waited in 100 degrees heat for 3.5 hours, along with others, before a crowded bus finally came. When we impatiently tried to get on the bus, the bus driver rudely dismissed everyone by saying "What's the big deal, you only waited for one hour." Even one hour in this heat was unacceptable, much less 3.5 hours in our case, and his attitude!!!! Along the way, the driver took a couple of stops, including a longer than normal break so he could have more time for lunch. Finally, when we arrived in San Francisco, it was five hours behind the schedule!!! The delay resulted in us losing a lodging place I reserved for my mother, which caused further stress for her and a lot more $$ for her lodging in the subsequent days. Given the outrageous situation, I reached out to Megabus and asked for some form of compensation as a gesture of apology. They replied days later that the delay was not enough for any refund/compensation. Five hours delay for a seven-hour trip is not enough????? It sounds like a third-world fairy tale, but actually happened here in the US, with Megabus!!!!! They are cheap for a reason, so be aware!!!!!!!!!! read more

Just as cheap as greyhound. Greyhound has more reliable wifi and better comfier seats. One bus I took was 2 hours late. I called customer service to request a refund for my time. They offered me a 50% off coupon for a future purchase. On top of that wifi is almost never available. Will never use Megabus again. read more

If I could give megabus zero stars, I would! Do not use this service, unless you want to go on a bus that's broken down, late to everything, or that just doesn't show up. Customer service is also a joke. People are completely useless, the only thing that they are good at is giving you the run around. I tried talking to a manager a couple times and I honestly do not think that customer service has one. I was told that talking to a manager was just not possible and I was hung up on a couple times. Even when a representative was courteous, they assured me that I could not speak to a manager and that the next best thing would be to send megabus an e-mail, which is also useless as they sometime don't reply or are very short with you, not to mention that it takes over a week for them to get back to you. If something happens and you want a refund, forget about it! You will never see your money again. The best they'll do is try to give you a discount for your next ride. This I a horrible service. Yes some of their prices are cheap, but you can find similar prices with more professional bus services. Just avoid megabus at all cost! read more

I rode from San Fran to LA for $10! The bus was clean, I had wifi and the bathroom didn't stink. We picked up a few sketchy people from Oakland but it was all good. read more

Come back, Megabus... You were my therapeutic last-minute get away, without having to give up any of my limbs for the price of spontaneity.

It's true! Cheap bus fare from SF to LA! The bus was clean, and the seats were comfortable. Try it!

A lot of negative reviews on here... We used mega bus for 4 trips while on holiday in America. Staff were a bit sharp but other than that the experience was good. All the buses were on time. Drivers were very good and had regular stops for food bathroom and drinks. Wifi is terrible but charging stations worked well. As a whole, an economic way to travel. Be on time. Don't expect amazing service but you will get where you need to go. Would recommend and use again. read more

Apparently, they have ended service in CA. The driver mentioned something about that on my last trip but I took it as just a rumor. Oh well, it was great while it lasted. read more

I didn't know these guys hired extortionists as staff at their SF location. The guy threatened to prevent my parents from boarding the bus on the grounds that their bags were too big (which it was not - it was a regular sized tote bag). I told him that we would just get all the stuff into one bag, but he was hell bent on getting us to buy a $50 ticket for another person. Considering he kept reiterating the fact that the bus was FULL to the other passengers around, I don't see how that would have worked out. After much argument my parents got onto the bus. Needless to say, I will not be taking a Megabus from SF anymore. I have otherwise had a decent experience with Megabus in other cities. read more

Worse customer service ever - They dont' respond to the email sent regarding issues - it's been over 3 weeks that I have sent and resent emails to the address they advise. Customer service on the phone are RUDE!! read more

Trip from LA to San Fran was 45 mins late with notice or reasoning. First stop was Burbank, driver said the door wasn't closing properly so we couldn't go on. We waited about 30 mins for a replacement bus, then the driver off anyway, got to actual Burbank stop where we waited another hour and a half for a replacement bus. Much more BS along the way, eventually reaching San Fran 3 hours late. Company will only give us credit, not a refund. Like who would use this service again. MB SUCKS!! Avoid at all costs! read more

Megabus is a mega-deal. $30 now from downtown SF to LA. Clean, polite yet fun (young) passengers, and right on schedule. WiFi is spotty at best but this is service is a great deal. read more

DO NOT TAKE MEGABUS!!!! And this rating should be negative 5 stars...I would always take megabus every 3 month but after last night hell no not anymore, until you guys megabus get your buses checked before every trip, anyways me and the passengers from Ana-dtla-bur to sanjose-Oakland-San Francisco ( March 14) were stuck on the bus for 4 hours and since I was to San Francisco my eta was suppose to be at 12:10am (original time was 11:25pm) but that is because you guys were 30-45 mins late from Burbank anyways I felt scared that we were going to get hit by a semi the bus was shaking after semis would pass us and you guys sent 2 mechanics , 1st mechanic couldn't do anything , second mechanic got the bus running but after a bunch of customers aka passengers were talking too the bus driver and mechanic... I was a LOYAL CUSTOMER BUT NOW IM TAKING A DIFFERENT BUS YOU GUYS FAILED US AND I CALLED TO GET MY MONEY BACK AND U GUYS AREN'T EVEN DOING A INVESTIGATION UNPROFESSIONAL!!!!! read more

Just nightmarish service. They forced us to wait 3 hours on freezing street at night not giving any certainty about when the next bus is coming if any! read more

Paid $40 for a trip at a popular time of day scheduled three days from now. Due to family emergency, exchanged this ticket today for a new one scheduled same day as soon as possible at a less popular time. Paid $5.50 to trade in the $40 ticket for the new $25 one. Just found out family emergency has been averted. Called customer service within a couple hours of making the unfortunate exchange and couldn't obtain the slightest consolation due to hard-and-fast rule about exchanging 3 hours before bus time that the site happily charged me to obtain 5 hours before the bus time. Until now I've been a loyal customer enduring the best and the worst of their service for at least a dozen trips. This absolute unwillingness to accommodate unusual or unfortunate circumstances is rather off-putting and makes me question where I am placing my trust. read more

Comfortable. WiFi is bad. But you can really get a one dollar ticket, I have gotten several of them. Best ground transportation between cities by far. read more

What can I say about megabus that hasn't already been done to death? Its inexpensive, its packed with broke people and its unbearably cramped. But I rode round trip from LA to SF for less then half I would pay for a one way plane ticket. five stars read more

My only real complaint is that they claim they have no real time way to track their buses, therefore, they have no idea when they will actually arrive. They do have a good track record of being on time, but coming into San Francisco is a major pain in itself, so it would be helpful if they took the cue from greyhound and had online bus tracking. read more

Megabus started out fine. However it went oh so cheap and so fresh to Ratchet in no time. My niece luggage waa stolen, the drivers are ghetto and very unprofessional. I don't even want to give it 1 star!! I DO NOT RECOMMEND THIS BUS SERVCE. THEY HAVE BECOME EQUAL TO GREYHOUND SERVICES, VERY TACKY! read more

I have been on several trips with Megabus. The first ride itself was ok, but their reservation system (ANA - SFO) made a mistake and had me booked on the return trip which left three hours before I even arrived! A first-year computer science student could have fixed that mistake. There was no customer service, except a recording which stated that I can change my trip up to three hours before departure. Except that would have been six hours before I arrived!! After that no further contact. Only a semi-friendly driver "allowed" me to go back with the next bus, because there were plenty of unused seats. On the third ride, a woman driver was hellbent on arriving on time that she drove at high speed, which was completely unsafe and inappropriate for the weather and road conditions (there were torrential rainfalls during that trip - all the way!), and during the drive along highway 152 (from the 5 to the 101 fwy), she drove constantly in the No. 1 lane, but again so fast that at one time I could feel the wheels on the right front side was starting to lift off in a right curve. When I wrote a complaint, I was promised a voucher for my next trip to be free, When it came, it was for $9.99 and my trip cost a lot more, so it was a reduced price, but not a free ride. Again, customer service non-existing. On the fourth ride (again SFO to Anaheim) the driver outdid himself with rudeness, condescending remarks and even yelled at passengers who dared to take the front staircase, which had no signs whatsoever that this was not allowed. He even threatened them with having them removed from the bus by CHP. Forgot to mention: even though the weather was really cold, the cold air was on, leaving people freezing. Requests to increase the temperature were greeting with a driver clearly annoyed by the mere request, and otherwise it was ignored. Ride 5 was reasonably ok, but we arrived an hour late, though that was better than having an unsafe driver. Ride 6 back to Anaheim was one hour late leaving Oakland and arriving 1 1/2 hours late. During the last trip an African-American driver (Kenneth) outdid himself with rudeness, yelled at me for having put my suitcase into the bus by myself, gave condescending speeches regarding toilet use and threatened passengers with leaving them behind after the break-stop in Buttonwillow, after which he was replaced by another driver. This guy has a serious attitude problem and should be reminded that passengers are paying customers, not his slaves! Forgot to mention: he made me pay $40 for my heavy luggage (which is ok), but when I asked for a receipt, he just laughed and walked away. That money probably went straight to his own pocket. During NONE (except one) of these trips was the internet working, but the drivers always said that "internet is wonderful thing if it is working, but (s)he cannot make it work." Seriously? The router itself worked, but there was no connection to the internet. (It worked only for a little while during my last ride, otherwise none of their buses had WORKING WiFi, though it is heavily advertised. Overall, customer service is practically non-existent. There is no number to call and you get standardized response from assorted "team members", who could be all the same person. Assessment: NEVER AGAIN!!! Unsafe, rude drivers who collect money without receipt, no customer service, a reservation system without any checks. WORST BUS COMPANY EVER! read more

All the flights were booked but thankfully I was able to buy a bus ticket at the last minute. I rode the megabus from SF to LA over the long weekend. After reading the reviews I actually found that the ride wasn't too bad and went by pretty fast. I wish I got her name but the girl who checked us in was very nice and hospitable. And the driver, I think his name was Robert, made sure we had a comfortable trip. My cons would be the actual bus stop itself, I had no idea where it was and I had to look for it. And i dont know why but it was freezing inside the bus and maybe an hour before we reached Burbank thats when the heater was finally turned on. The bus was clean and it arrived on time to my destination. I would probably take the megabus again as a last minute resort. read more

Went to Anaheim to SF and back and had a great experience. First and foremost, you have to take into consideration that this is one of if not the most affordable ways of transportation for a long commute! People are complaining for several reasons, but aren't taking any consideration at how reasonably priced this is with great drivers as well. I was lucky enough to get Miguel, Jen, and another bus driver who was super nice, and they were all excellent bus drivers. We had a delay for both of the trips but one of the reasons was mainly because of traffic. On the way back to Anaheim, a semi truck had flipped over and we were accidentally re-routed to the freeway of where the semi truck had flipped and the bus driver had to do an extremely hard maneuver to get through to the other side of where the semi truck had flipped, but handled it extremely well and was successful in getting us to Anaheim safely. The bus' restrooms were extremely dirty but I'm not sure what people are expecting? It's an affordable bus, not a 5 star hotel or airline. The wifi went in and out, but it wasn't the hugest issue for me as I have unlimited data. I'd definitely recommend also bringing toilet paper just in case they run out, because they don't usually restock. If you are going to go on this bus, please be respectful of your neighbors who are sleeping, the elderly, special needs, and those who are handicapped! And also note that you won't get service at some points because of your location which your bus driver cannot fix nor has time to deal with your crisis of trying to post on Snapchat. Other than that, I enjoyed my time on the Megabus and I'll definitely be coming back! read more

Paid 33 bucks from Anaheim to San Francisco. Sure, the bus came late because of heavy traffic due to a baseball game. We still got to our destination on time. Welll worth it for the price compared to driving, train, plane, or other buses. The bus was full but everyone was pretty well behaved. read more

As everyone mentioned here...NO WIFI. Took bus 4 times going from SF to LA then LA to LAV & back. Electrical outlets are available for 90% of seats on the bus. Arrived on time each time...good pit stop to get food in between SF to LA. This is a bus ride so expect a long bus ride while seated. The bus can be full, but for the most part it's not packed (unless it's Monday/Friday) On 1 bus ride, arrived an hour early and took a bus on standby. Convenient & affordable. PS: Duh, it's much more convenient to take a 1 hr plan ride to either LA or LV. Megabus does offer good value for a bus ride. read more