I took the Megabus from SF to Reno last week and have no complaints. It was cheap, comfortable, simple to book and arrived right on time.Yay! read more

They never have WiFi. The drivers don't use the AC so you'll be sweating the entire trip. They don't enforce other riders to control their volume. Go with Greyhound- I have been taking the bus 2x a month for over a year and I can confidently say Greyhound is better quality and cheaper. read more

I have used mega bus many times through out the years, and it was a good experience up until the last couple of years. Traveling with Mega bus has been down right horrible. The service for this company has went down hill and the drivers could care less about the passengers that are on board. The last several times the bus has been so late we're all left standing in the cold. How is that other company's such as Flex bus arrive on time, but mega bus is over an hour late for departure? To add injury to insult, Mega bus has been so late that the driver has to end their route at their 10th hour and leave passengers stranded in a random city for hours!! On August 17th we took a break at button willow and as I was still in the store I turned to look out the window and to my surprise the bus was driving away, with out me on the bus!! I understand that we needed to be back on the bus at a certain time, but it's 4am in the morning and passengers are tired. The driver never bothered to check to make sure all her passengers were on the bus. She never bothered to do a head count which I have seen drivers do for mega bus in the past. So again adding insult to injury I hit panic mode and start screaming and running as fast as I can to get the bus to stop!!! This is good customer service ?? Your drivers leaving passengers abandoned in the middle of no where with all my things still on the bus??? This company is a disgrace and I am never using mega bus ever again! read more

This year service has been absolutely terrible..my son trip yesterday was 7 hours late for bus, my last was delayed 3 hours and time before the bus was just canceled 15 minutes before trip... read more

If anyone wants to travel between Reno and SF, this is the way to go! Cheaper than a tank of gas and so much more relaxing. Plus, you can play on your I-pad the whole time with free wif-fi. It is double decker with a glass roof so you get a beautiful view of the Bay and the Sierra Nevada Mountains. I accidentally double booked my tickets and didn't realize until I got my statement a month later. I called them up and they refunded the extra ticket the same day! Great experience overall, and super clean and quick as well. Highly recommend! read more

I generally enjoy megabus but today I was taken aback by the discourteous attitude of Bernie our driver. I boarded Megabus in Anahiem. He was supposed to pull up in bay 11. In Bernie's Defense, there was a greyhound bus in his spot. It departed 20 minutes before our departure time however and Bernie could have pulled up to bay 11. He didn't though which left us, the passengers , confused. We waited and waited. Bernie exited the bus.l, Went back in, got out a bag of nuts, sat there and munched on them for a while. We were all waiting but the doors were closed and he was in bay 12 so we assumed he wasn't ready. At 8:35 , the departure time of our bus, we were all looking at eachother and wondering if we should approach. Everyone didn't seem so willing so I went up and approached Bernie and asked if we were supposed to board. He looked at me and very abrasively said " what do you think?" I said that none of us were sure if he was read because he hasn't come out of the bus and he was in the wrong bay. We assumed he was checking the bus . he then replied condensendingly " Well I have been here for twenty minutes waiting for you. You better GWR your friends cause I'm leaving in three minutes. " ( mind you, none of the people waiting for the mwgas bus with me were my friends. We were all strangwrs) . I went back and told everyone we could board and immediately all ten of us lined up for the bus. Bernie was very rude for boarding and as I said abrasive. He rolled his eyes at me and snapped at the woman behind me because she had bad handwriting and also ought to have known to have her reservation ready . I am on the bus now. The safety video hasn't been played. I assume that it will be played in LA. Some of the passengers are new and didn't know where to sit. Bernie didn't answer they questions. Otherwise though , he had a very professional intercom departure message and seems to be a good driver. I wish megabus had a way to review drivers through email or customer service but they don't so I am using yelp instead. If I hadn't gone up to the bus and asked the driver, none of us would have made it on our trip even though we were all sitting there. The lack of communication between the driver and the passengers, the abrasive ,condensending tone of the driver and the lack of accommodation in teems of being in the right bay and coming out of the bus to allow passengers in will indeed make this bus ride uncomfortable. I hope administration sees this message so they can stress how important it is for drivers to communicate with passengers and not yell at them if circumstances lead to confusion. I'll update my rating once this issue has been addressed and I have arrived safely to my desitnation. read more

I had a terrible experience with the Megabus ride from SF to Sacramento. First of all, the bus was supposed to depart at 8:30. It didn't arrive until past nine, and we weren't on the rode until 9:20 or so. I got an email on my phone that said the bus was "delayed due to inclement weather." That day there wasn't a cloud in the sky, so that seemed like a strange excuse. I shrugged off the late start time and was in line to get on the bus. I get to the front, drop off my backpack and turn to get on the bus. The EXTREMELY rude driver suddenly says, "you're not going on with that." Not in a nice, "excuse me" kind of way, just flat out rude. I didn't know what he meant at first, but then realized he wouldn't let me on with my guitar. To explain: my guitar is a pretty small travel guitar. It is not a regular full size guitar. It is made for traveling and backpacking. I have rode buses and even planes with it and have never had a problem. It is a bit long but very skinny. It is sort of in a gray area for size limits, but when I sit in the chair it mostly fits under the seat on front of me, and the top just extends over into my lap. Basically, the size does not effect anybody else. It may be a little bit more uncomfortable for me, but it isn't in anyone else's way or anything. Anyways, I try to tell the driver that it fits right in between my legs but he says, "I don't care. You are not going on there with this." I am shocked at his rudeness and I try to explain, "it is my guitar, I really don't want to put it under the bus where it can get damaged. I have ridden other buses and planes and have never had a problem." He just says again, "I DO NOT CARE. Put it down or you are not getting on MY bus." I try to reason with him. "What if I take the actual guitar out and just sit with that? That way it will be even more compact." He says, "there are no musical instruments allowed on the bus." I say, "I am not going to play it, I just really don't want it to get damaged in the bottom." He says, "IT'S OVER. Put it down or you are not getting on." Finally the employee who is actually putting the bags in the bottom looks at me with an understanding look and says, "I'll make sure it goes in a safe place." I figured my only choice was to trust this guy so that was what I did. Then before the bus took off I saw the driver be rude to some other people who had slightly long luggage that they wanted to put in their laps too. Then the driver even YELLED at a guy who was trying to see if he could ride the bus even though he had a ticket for another time slot. This driver was unbelievable. The whole ride I was nervous that my guitar was in the bottom, smashed or something. But when we got to Sacramento, I get outside, and my guitar is the very first item out on the sidewalk. This was the only thing that made this ride good at all. So thank you VERY much to the employee who was putting the bags in and kept my guitar safe. You deserve a raise! No thanks at all to the very rude and unprofessional driver. And for 11 bucks, that's not even THAT cheap for an hour and a half drive. I will never ride Megabus again. read more

While the bus did take us from point A to point B, Megabus failed to deliver its promise of free wifi (it was broken), and more importantly, its promise of providing "professional staff" and "a great experience." We arrived at the bus 15 minutes early so we could get seats together. When we checked in with the attendant, he didn't reply to our hellos and or even ask for our names. He just bruskly said: "You have to pay extra for your bags." I asked for clarification because we each only had one checked bag and one carry-on. He became very upset that I questioned him and refused to explain the luggage policy, simply yelling: "YOU HAVE TO PAY! YOU HAVE TO PAY!" Then brushing us aside and ignoring us. I again asked him to explain which luggage we have to pay for and he just repeated: "You have to pay!" Confused and a bit insulted at the way he'd spoken to us, I went to speak with the luggage handlers. A woman there explained that if we have two tickets we can check our two bags no problem. I gave her our two bags and my partner and I tried to board with our two carry-ons. The attendant again refused to let us board and said we had to check one of the carry-on bags and pay a fee. I asked why, and this time he explained that it was because my carry-on is a guitar and Megabus has a policy about not accepting guitars on board. Straightforward enough! Wish he would have just told me that from the beginning. I went back to the luggage area and the woman said I could pay with cash or credit card. I handed her $20 in cash for my guitar, and my partner and I again tried to board the bus. The attendant asked for the receipt and I explained that I didn't get one. He wouldn't let us board and asked me to walk back to the luggage area with him. He then started yelling at the woman: "GIVE HIM BACK THE MONEY! GIVE HIM BACK THE MONEY! CHARGE CREDIT CARD." She told him to calm down and stop telling her how to do her job. Then she instructed us to board, which we tried to do, but the attendant became even more upset and refused to let us on. He then threatened to call the cops on the woman handling the luggage, accusing her of stealing. They both began using profanities. Finally, I paid her using my credit card, she gave me the cash back, and we were allowed to board. Never have I heard two employees who are supposed to be working on the same team talk to each other that way, especially in front of a customer. It was incredibly unprofessional and a very uncomfortable way to start the trip, having been yelled at by one employee, then hustled by another. I wrote to Megabus customer service requesting a response. They took 10 days to respond saying they were escalating the issue and that I'd be contacted within 10 business days. It has now been several weeks now and no response. If you can afford a different bus company, or even if you can't, I recommend avoiding Megabus at all costs. They don't deserve your business. There are plenty of discount bus services that at least provide decent training to their employees. And how can they get away with having such poor customer service? No response for 1 month! read more

I've taken 2 round trips on Megabus from SF to LA. If you're wondering which bus line to go with, use Megabus. The price can't be beat, for under $40 each way and sometimes $10 each way during weekdays. The bus is generally punctual, although once arrival time was delayed an hour due to traffic around San Jose. Safety is a huge concern for girls my age, and my friends generally vouch for Megabus over Greyhound (which picks up sketchy characters as it goes through central valley) for the SF to LA trip. I took a 4 pm to 12 am trip and felt pretty safe due to a crowd of largely college students. Comfort on the Megabus is good enough for me to sleep for 6 hours straight and not wake up with back pain or leg pain (I'm 5' 9'' and leg room was ample), restroom and bus were clean. That said, I only chose to sleep for 6 hours because the Wi-Fi does not work as advertised on any devices so I had no choice but to kill time with sleeping. Please fix the Wi-Fi and then I would love to take the Megabus to visit home more often! read more

Can't even buy a ticket on their website. Attempted multiple times with different credit cards and no luck. Tried again on the next day and the price shoots up 3 times more than the price I had the day before for the exact same trip over a month away. I call customer service and they say they can make the more expensive booking for a $7 fee, which is $4.5 more than the fee they charge online. Too much hassle for poor service. Have not even rode their bus but already having a very negative experience. read more

Reliable and comfortable alternative to Greyhound. Even Amtrak for that matter. My round trip SF-LA ticket cost only $35; travelers who plan ahead can get even cheaper fares. To and from Los Angeles, I and most other passengers sat next to empty seats. The SF to LA route usually includes a stop either in San Jose or Oakland, as well as a rest stop somewhere in the Central Valley. On-time performance was reasonable. It's a seven hour trip. The bus from L.A. didn't arrive to pick up passengers until a half hour past scheduled departure. It was mildly frustrating not to have a means to obtain information about its whereabouts. I think the toll-free number is only good for making reservations. I plan to use Megabus again. read more

SF-LA: waiting on a dark street by the Caltrain station, you better be on your toes and understand/speak English really well, have great vision to see the miniscule signs, and ask everyone you encounter where you are supposed to wait for your bus at your assigned departure time. Those who didn't pick up on the cues were yelled at by the staff, and those who complained about the lack of clear information were sent to the verrry end of the line with a "We'll see if you even get a seat" snarl. Power tripping on the job, whatever. Once you get on the bus, it's fine, nothing posh or special . LA-SF: LA staff has their act more together, clearly explaining where people should line up and handing out entry numbers by your place in line. One staff member had his Trump button prominently displayed on his uniform. Awesome. read more

I've taken Megabus from San Francisco to LA twice, and the only issue I ever had was a passive-aggressive seatmate who kept trying to hog the armrest. All you have to do is show up an hour early, get in the line, and hop aboard. The bus is air-conditioned and modern. Sure, the WiFi is spotty, but at least there are outlets to charge phones and laptops. I'll fly when I'm in a time crunch, but otherwise, this Megabus route is a worthy, frugal alternative. read more

AWFUL. Let this be a last resort and do not get off the bus for any reason before departure because your driver (with earbuds in which is unsafe..but I digress).. Will not let you re-board if it's a couple of minutes before departure! I just stood there in disbelief as the driver wouldn't open the door for me to get back on yet hadn't left the station yet. He sat there for several more minutes before he finally left me. Unreal. Never again. I sent megabus a photo of me after arriving at 8:10am. The bus didn't leave until 8:22. Still dumbfounded how he just left me standing at the door of the bus.. read more

Megabus - Buses Near Me

The only reason why this bus gets more than one star is because they at least arrive on time. Other than that, I feel like I am riding in germs. Quality control please. The seats look like they need to be shampooed. Who wants to sit in stained seats? Not me. I also do not like how not all the outlets work. Also, the WIFI never works. Stop advertising something that people cannot even use. This is just a complete dump. I highly do not recommend. I enjoy riding and seeing the landscape but not like this. This company definitely needs to work on quality. read more

The AC was broken on the bus from SF to LA. It was freaking HOT!!!! They're supposed to do an inspection of the bus and I'm not sure how that one got overlooked. It was miserable. The wifi is also super slow AND THERE'S NO STREAMING VIDEOS!! They advertise their free wifi but it's pretty much useles when you can't use Netflix or youtube or even videos on instagram or facebook. I ended up just using my 4G the whole time because it was faster anyways. Other than that it was what I expected...a cheap ride to LA. At least I didn't have to drive myself, although that may have been more comfortable because I could have had the AC blasting on my face. read more

They don't give a shit about sticking to schedule. So many unnecessary stop along the way. From SF to Burbank it took 11 hours. With stops in Oakland, San Jose, then two 30 minute stops before reaching Burbank. Nobody wanted to stop they just wanted to get there! My ticket said we would arrive at 10:30pm. Not 1:00am. Not worth it. California Shuttle bus was a way better service. read more

Megabus is fantastic for a variety or reasons, one of which I may be destroying by reviewing it here. It's a fairly new busline so the busses are impeccably neat and barely anyone knows about it, practically ensuring your own seat whenever you go for a ride. Granted, I tend to take the bus to LA during odd times (lots of overnights and usually during the week, which the last bus driver had pointed out was "when bums travel") but I'm certain that taking the megabus is a far better choice than taking the greyhound. Pros: super cheap tickets (if you buy 3 weeks ahead, a one way ticket to LA is usually just $10, and the most expensive I've ever seen is $36 for a ticket I bought 2 hours before departure), it's fast (they take I-5, and it's never taken more than 6 and a half hours), clean, and so much easier than putting billions of miles on your own car or dealing with potential crazies through the craigslist rideshare (which, yes, I have had great experiences and horrible experiences with). They also go to a bunch of other places besides LA, so just check on the website. Oh, and btw, it's much better to be ON the bus with the creepy conductor with dilated pupils painted on the back then to be driving BEHIND the bus with the creepy conductor staring down at you. Cons: you can only bring one piece of luggage, but thankfully I have the mother of all suitcases that can actually hold my sewing mannequin as well as a quantity of merchandise inside, and they're not picky about you bringing reasonably sized carry-on bags in addition to purses, laptop cases, and the occasional medium-sized dog smuggled in some blankets by some haight-street hippies once. That trip was particularly sparsely populated and there was something so 90's sitcom about how these two kids tried to cover the sounds of their dog whining and barking with fake coughing. Awesome! The other few cons are that the bus is kind of freezing cold if you take it overnight, and it's always more crowded coming from LA then going to. Oh, and some total jerk lady complained about a cartoon being played on the movie screens during one of the trips so the company has forever banned using the screens. But I guess that's more of a con about that jerk lady than about megabus. Anyway. Take the bus. It's good for the bottle, it's good for the can. read more

Hard to find this place without clear signs anywhere but the worst part of this experience is the rude kid yelling at everyone and insinuating we're stupid for not knowing where to go. He literally said "what, you people don't understand what a single file line is" and everyone was obviously confused with his unclear directions. Very rude. I will never take this bus again. read more

We decided at the last minute to dash up to Reno. I had heard about the cheap fares and so we decided to risk it. $68 round trip for two SF/Reno. We got off the CalTrain and there were a couple cats in blue hoodies and vest asking wandering people with luggage (like us) "Megabus?" I want to be clear, these men were _not_ Hollering "MEGABUS!"--No we were approached politely, and asked "Megabus?" I said yes, but we wanted to get coffee--He said, "Well after you grab your coffee, there is a fellow up the street there in an orange vest who will check you in." Beautiful. Kevin checked people in, made two lines, kept the sidewalk clear, and shared instructions. Once the bus came, he loaded the luggage, with help and apparently without the expectation of a tip. The trip was pleasantly uneventful and on time. The one recommendation would be to skip the piped in music. It was short lived and low volume, but it did interrupt a nap. The return trip from Reno left a little late, but seemed real late because, to a minor degree, the boarding was not as organized and because, to a great degree, of the LOUD woman sharing with her sister, niece and everybody within 50 feet all of her aches, pains, lawsuits and problems she had last time that caused her to have to yell at the driver. Except that some of the passengers talked too much, the experience overall was very good. Especially when compared to $1000 that the air tickets on Southwest would have cost at the last minute. We'll do it again, with a group of friends. read more

What a great experience! For $12.50 ROUND TRIP, my husband and 3-year-old son traveled from San Francisco to Los Angeles! The seats are comfortable, with air adjustments and lights. On the 1st level there is a bathroom and seats arranged around tables in a lounge style. On the top level the roof is mostly glass, and the height made for incredible scenic views of the countryside. The people were nice, funny and helpful. And the trip was about as quick as driving yourself, but without the hassles. I have recommended Megabus all across the country to everyone I know! read more

BE SURE TO GOOGLE: MEGABUS OVERHEATED TIRES. So apparently the wheels on these double decker busses are know to have problems. On my last ride on MegaBus, the tires overheated several times. In 2012 there were a couple fatal accidents involving these busses and tire blow outs. amazing deal. spotless bus. wifi and plugs. clean bathroom. civilized passengers. what else do you need to know? I hope they give Greyhound a major run for there money and they clean up there act. read more

My husband and I took Megabus from Houston to Dallas this past weekend and found the experience to be just ok. The best thing about the experience was the cheap price. Beyond that, the seats were a bit old looking and not that comfortable, the air conditioning was cranked too high and I was forced to wear my wool sweater (even though it was 100 outside) to not freeze, the sun filter on passenger windows was peeling off so it was difficult to look out at the view, and the driver dished out major attitude from the get go-- laying down the rules of her bus as though we were a bunch of school children. I've used many discount bus services outside the US and have never experienced a bus driver addressing the passengers in such a disrespectful condescending manner. read more

I had been wanting to try Megabus for a long time but they cancelled their service for a while. I was SO pleased to discover they are back and when I had a somewhat last minute trip to LA I needed to make I decided it was the perfect occasion to try Megabus (especially since I'm on a budget). Because of the short notice, I paid about $50 RT but that is still really cheap in comparison to flights or gas. Anyway, I was really happy with how nice and helpful the bus loaders and the drivers were, and both directions we arrived approximately 30 minutes AHEAD of schedule. the bus was comfortable enough and I never used the WiFi or the bathroom. The best part though is that I can walk to the West Oakland BART pickup location. Can't get much more convenient than that! I'll definitely be riding again! read more

Terrible experience, wouldn't recommend unless you actually find a cheap ticket (they're usually $30-45). Otherwise just fly and don't waste your time, its an uncomfortable 8 hours with wifi that never works, and the outlets are hard to find. During my last trip, like many other megabus trips, our bus broke down and we were stranded for 3 hours. Also, don't ever expect the bus to wait 1 extra minute for you. read more

ONE BAD THING ABOUT EXPERIENCE. IT'S TERRIBLY COLD, bring a blanket if you don't mind sitting in a freezer for several hours. Simple and easy to book, ridiculously cheap, working outlets, spotty wifi, comfortable seating, arm rest folds up, friendly helpful driver, quick load/unload of passengers and luggage. Bus arrived on time and arrived at our destination early. read more

This was my first time taking megabus, from SF to LA. For being a cheap mode of transportation it was a decent experience. Obviously flying is much quicker and more comfortable, however if you have work to do, TV shows/sleep to catch up on, etc. and want to save money this is a good option. I showed up about 25 minutes before departure near the caltrain station and saw the bus already there. There were two guys up front that quickly looked at my confirmation number via the email on my phone. They took my bag and let me on - quick and easy, no TSA nonsense. We left right at the departure time of 8:15am on Thursday morning. We arrived at the Oakland Bart station at 8:35am, picked up more people (at this point the bus was fairly crowded but not too bad) and left promptly at 8:45am. We stopped around 12:35pm at a gas/food station and the driver told us we were leaving there at 1:00pm so most people get out and went inside. We arrived at Burbank at 3:00pm. At this point the bus was pretty warm and uncomfortable because the AC had been not working for a few hours. We arrived at the Union Station in LA almost exactly at 3:45pm. Overall a long but easy experience. A nice alternative to an expensive last minute flight. Pros: Cheap (Mine was $39 a few days before) Easy and straight-forward Arrived/departed exactly on time Cons: AC didn't work for part of the trip WiFi was slow (don't plan on streaming video). Consider downloading any content you want to watch beforehand or get yourself a mobile hotspot. For the most part I had verizon service throughout the trip, however I would usually get disconnected every 20 minutes or so and have to reconnect, also had to wait out a few dead spots. read more

Terrible customer service. No refund policy for when they fail to provide the services you paid for. Ignorant "shift supervisors"and employees that fail to have customers on board before the bus leaves (in cases when customers are NOT late , but are actually waiting to be boarded as instructed). PLEASE AVOID read more

This company doesn't care about their customers and are very rude and inconsiderate. I don't recommend to anyone and would avoid it if I can. They left me and my sister in west Oakland by ourselves and refused to take us on the bus. read more

on my last Megabus review was the stop in sacramento. i have already talked about the bus and what i liked and dislike from the bus. this review will be solely on the location in SF. first off when we arrive in sf they drop us off at the cal train station. the cal train station is only like 3 blocks away from att park. it is perfect to go take this bus to go watch the giants game and grab some food while in sf and then ride back home and no stress about parking. also this location is great to go to downtown union square as well. you can take the muni train underground and on the way it passes the pier as well and you can get off the pier and walk a little bit then head back to down town and do some shopping is what i do when i go to sf. this location is only a few blocks from downtown as well and can be walkable for 20 mins which isn't bad as well. it is also very close to soma food truck district in Folsom and will get you there in about 10 mins as well. also this location can take you straight to ocean beach as well if you take the n train and will still need to walk one mile because it drops you a few blocks away. this stop is also one block away from Safeway so if you need to get something quick to eat or drink or just something emergency such as eye drops this is the place to get it for the convenience. also the cal train station has bathroom as well if you need to go emergency and don't want to go inside the bus. i mean the bathroom at the station might not be the best but at least its better than the bus bathroom right? also the cal train station is convenient for people who want to go hop on it to get to san jose as well. also this location has a lot of restaurants to eat at as well. they have a sushi and panera bread nearby as well. also they have an amazing coffee place called philz coffee and its always busy packed and their famous for mint mojito ice coffee which is kind of sweet and bitter and minty as well and does wake you up as well. thats usually where i go when i get off my bus stop. also how do i know so much of this and that and where to go, well i have took megabus many times for my sf trips. i have to say thank god to technology these days and thanks a bunch for google maps to look up how to get to point a to point b. a lot of people say how do you go to sf all the time and how do you get to places without a car???! my answers are megabus and muni bus and my smart phone lol. the reason i love to megabus is because i do not like to drive in the city because first parking is expensive and a hassle. second driving in the narrow streets is hard to squeeze by and I'm not an aggressive driver. there are also a lot of honking in the city while you drive as well. third it cost less to take the bus over driving, for example your car takes 50 bucks of gas for round trip. going and coming back to pass the bridge and lets say its 5 bucks each time and thats 10 bucks. also don't forget the parking fees and lets say you go park at multiple garages and that comes up to 20 to 40 for the whole day i mean its like almost 100 bucks for you just to drive. the pro about driving is your time is unlimited and can stay longer than the bus so thats a plus if your planning to do a lot and or go party in the city. overall this stop is amazing and is accessible to the whole city and very convenient and most bus lines are so nearby and will pretty much take you wherever you need to go without walking far way to catch the muni bus. also another pro about sf transportation is that each bus comes in about 6 to 10 mins so if you miss a bus no problem its only 10 mins longer. read more

Very dissaponting. Just took a morning bus from LA to SF. It was delayed for 30 minutes. No one appologized or at least informed us about the delay. Also on the way the bus driver didn't bother to update us on delay time. We have bit different standards in Europe. read more

9/2016. Taking mega bus from SF to SAC. The confirmation letter says boarding address is between 4th and 5th on Townsend and there is no sign at all showing where to board. The actual boarding place is right at the cross of 5th and Townsend. I waited near Caltrain station to the 4th St. Side to wait for the bus and missed it. Hey, if your bus stops at 5th, just say 5th St. Don't tell us between what and what. Called customer service, was told reschedule was impossible, got hanged up. read more

Mega bus sucks! I was leaving for San Francisco Caltrans to Las Vegas Nevada there was no organization no exact meeting spot no exact time when the bus was going to arrive I kept being told by customer service that the bus was going to arrive late and because of that I missed the bus to go to a good friend's wedding, all because mega bus is a mega bust! Mega bus can kiss my ass! Like they say you get what you pay for, I would never get on that bullshit again read more

Your review helps others learn about great local My friend and I took Mega Bus from San Francisco to Reno, everything was find on the trip going but coming back was a total nightmare. My friend purchased a round trip ticket for each of us but when we tried to return from Reno the Driver who was very rude and very insulting could not find our return reservation. The Driver said to us that we needed to learn how to write down numbers correctly. We tried to call the company but they were no help because they don't list rreservations by names only by numbers ,so if you are given the wrong reservation number you are out of luck . We had to purchase more tickets from riders who fourtnately had extra tickets to sell. We Will Never ride Mega Bus again. We went up on 10/7 at 9am and returned on 10/9 at 3:30pm What a horrible experience. The driver blamed us for the bus leaving late and when I tried to ask Her a question she refused to answer. She informed the other passengers that they would be late getting to Sacramento because of our situation. We will take Grey Hound the next time we take a bus to Reno . We have taken Mega Bus for the first and last time. read more

Being in a long distance relationship, bus rides are long and often. For approximately a year and a half now, I have been riding Greyhound Bus Lines, and there was not a time when I could say I was satisfied with the rides (just a note that I've ridden on at least 25 different Greyhound buses). I recently discovered Megabus, and I cannot be happier. I have only been a customer of Megabus for a short period of time, but the service is excellent (I even told the first driver that I appreciated his attitude and that not a single driver from Greyhound was as good as him), the fares are cheap (the prices are less than half the Greyhound prices, and that's considering that I look for Greyhound deals almost every time I travel), the rides were pleasant (faster than Greyhound), and the buses were clean. I cannot recommend Megabus more. read more

Used this service a few times from West Oakland BART-LA and was always satisfied. Chose the best seats you could buy (top floor, in the front or balcony) & I've got no complaints. Even when I had regular seating I was able to sleep through much of the ride. Another thing I like is that people who work for this company are professional and responsible. It's a long ride but it's fun and cheap. read more

Megabus is a good way to travel for cheap but the customer service is absolutely horrible. I actually was hung up on and told that I couldn't talk with a customer service manager. Eek! Not classy Megabus. read more

It was freezing. We bought 2 blankets, gloves, hat and scarf for the return journey. It was clean and roomy for a bus. However, if I have to dress like an Eskimo from San Francisco to LA then forget it. We actually contemplated a $40 electric blanket because they do have outlets on the bus. read more

Very much dissatisfied with the customer service. I simply asked them to get a contact number for SFO bus station and they can't provide that. What if the customer wants to know about the location details? read more

My wife and I rode the mega bus from oakland to La and had received great service. The ride was comfortable and would be glad to do it again. The bus was clean and the bathroom was clean and the driver was nice. The trip was nice and inexpensive and plan to do it again soon. My wife enjoyed the trip and thought it was cool and would enjoy to do it again. read more