You and I...We have this love hate relationship...Why, you ask me? Well, it's hard for me to put it…read moreinto words that you will understand. Words that won't piss you off...Promise not to get angry? Okay, here goes nothing... YOU BLOW!!! Like Veronica blowing 37 guys. Not in a row but still, 37 guys. The anger that Dante conveyed upon hearing she had blown that many guys is the anger I feel from waiting for what seems like an eternity at the bus stop! It sucks that I work all the way on Bay St. in the Fisherman's Wharf area...And late night shifts get me all worked up because of the simple fact that I HATE WAITING FOR YOU TO SHOW UP!!! It takes you an hour to show!!! What the hell??? You're lucky that there are a couple of bars here where I can get a couple of drinks to calm me down...Sometimes you're on time. But most of the time, you're late!!! But I gave you 3 stars. Because when you DO decide to show up, you get me back to the Sunset on the corner of 19th. and Taraval super fast. The main advantage of working late is hardly anyone is on the bus that late at night and the bus almost never stops. Flying through stops like a bat out of hell. If you're unlucky and was sitting down, the bus will zoom right past you without even looking back. That's why you should never sit down when waiting for a bus. Stand up and be seen. Getting me close to home is a good thing in anyones book and I greatly appreciate it. But you still piss me off from time to time. There, I feel somewhat better. You're not the only one that knows how to get me all riled up. Your other brothers will get an earful from me very shortly. You've been warned!!!

The GPS doesn't work so I have to wait at least 15 minutes most mornings. There are always a few…read morerandom homeless sleeping in strange positions that have pissed themselves and then there is the guy with the cans, I dare not speak of the can man. Why does muni suck so bad?

I love to transfer here. If there is a long wait you can visit different stores and restaurants…read morenearby. It is open so there is a great signal from your location. There are a lot of transit connections so you can go anywhere you want. It also clos to banks groceries and shopping.

I always have problems with Muni all the time. From unruly passengers, drivers, cleanliness,…read morewaiting time stamps, safety, and employees. At this point, SFMTA has failed its communities in all aspects. From my experience, I will demonstrate how employees treated me, and the results of my commute. Experience #1: I lost my clipper card, and I asked one of the employees at the information booth how to operate it the app. Many of the workers do not don't know! Others gave me wrong information. Experience #2: I was appalled about how the Transit Fare Inspector treated me. Badge #F65, Eugene Bulkin labled me as difficult for not showing my ID. I was honest, and cooperative in this type of situation. To look superior, he forcefully made me find my ID in my fanny pak after mentioning, losing ID at the bar. He also threatened me to call dispatch. Lastly, he went through my bag by peeking that he saw my ID. Besides, trying to sound superior and attempting to degrade passengers/tourist, the worst part is that he embarrassed me by telling my rides at other transit agencies! Bulkin, becareful who you are talking to with that attitude of yours. You will get the person that will make you learn a lesson.

This line is great. Picks me up right in front of my house at University Park North, takes me right…read moreto West Portal where I hop on any of the outbound trains to go to work near the Powell Station. Usually full of elderly people, but at least they aren't loud and obnoxious! But drivers on this line are always nice. Overall just a convenient line if you need to get to West Portal from the SF State area. Stops in all the right places!

If you're stuck outside State and youre waiting for a 29 that is of course taking it's sweet ass…read moremother fucking time, and there literally isn't one coming for like 30 minutes, if you see a 17 pull up, do yourself a favor and just GET ON IT! One day I found this out when there was some traffic accident on Sunset (before Taraval) which was causing the 29 to be shut down for a hour or so until the accident was cleared. And I personally hate the 28 with all my soul, so I was stuck. There wasn't an M coming for another 15 mins or so, but then i looked up the street and saw a 17 coming my way. And it's header said West Portal, alright i told myself, lets get on this bus. And when I did I was amazed to find that no one else did. i shit you not I had this bus completely to myself. We made a couple loops through Park Merced (laaaaaame, but totally awesome if you lived there) and afte ronly about not even 10 minutes, I found myself right at the front of West Portal Station. And what was just peaking it's beautiful head out from that tunnel? A L MUNI!! Ellated I ran to catch my beloved L and head on home. Def a good call in a pinch.

A tad unreliable due to it being late and inconsistent…read more The inbound K is always late on Ocean Avenue stops but is never packed, so finding seating is never an issue. It's frequency needs to be increased since I've had instances where 2-3 outbound trains pass me while I'm waiting for the inbound train. The outbound K from downtown is usually more timely but can get packed quick during rush hour. Overall, could definitely use major improvements.

Ride this train at times going from downtown to West Portal and maybe once a year down to Ingleside…read moredistrict. More and more I see idiots that are regular riders. A couple years ago a young lady thought to turn was enough for my child and I to get out of the inside seat. Then there is the photo of the 2 people pushing themselves in wheelchairs blocking the doors. Then even more recently was a police indicent I was involved in. While disembarking the train at West Portal another guy decided to slap me in back of the head while he entered.

I've been rip-roarin' to write a scathing two-star review of the 6-Hayes/Parnassus, mainly because…read moreI was so angry that Muni not only eliminated my beloved 21-Hayes but also ruined more of the fabric of east-west bus routes by combining the eastern potion of the 21's old route with the western portion of the old 6-Haight/Parnassus's route. So only one bus to catch on Haight Street at Divisadero. And since the already truncated 21's route was so pathetically short and not useful since they messed with it after COVID, what's the point of this now? And then the bus line actually came, and it's actually ridiculously convenient for me, much more convenient than the old 6 used to be. I still have my issues with it. The main one is for my Hayes Street neighbors who live west of Masonic Avenue. How do they catch the bus now? They either have to walk all the way to Stanyan Street and wait forever for a not terribly useful 33-Ashbury/18th Street, or they have to walk uphill to the 5-Fulton. That's poor planning, especially for people with limited mobility who have trouble traversing steep hills. The entire point of a bus on Hayes Street is that between Stanyan and Scott Streets, it's more or less flat--or at least as flat as a half-mile in San Francisco can realistically be. But another thing happened when they killed my line and moved the 6 over to my street; I can now ride the bus almost doorstep to doorstep both to the Upper Haight and to my brother's house. That has been super useful to me--maybe even too useful, because when I'm lazy, I sometimes take the bus to Free Gold Watch instead of doing my normal walk through the Panhandle, which is better for my health, although sometimes not for my bottomless irritation with my fellow San Franciscans. I still want to rage against the dying of the light--the light in this case being a familiar old bus line--but I would be lying if I said that this change hasn't been useful to me personally. Muni could actually solve most of this problem by having either the 6 or the 7 stay on Stanyan and then turn onto Hayes (which ends at Stanyan) and stay on that street until it turns wherever Downtown. But that would make too much sense, and the SFMTA is too busy spending its money painting huge red zones all over the city to do what's right for local bus riders and drivers alike. This should be a three-star review, but the added convenience is worth at least a Yelp star.

One of the worst, most erratic lines. Waited 45 minutes last time, gave up and took a different…read moreline.

When going to To The Stonestown Galleria Shopping Mall The M Ocean view is my go to transportation…read moreto get there!!!!!

Oh yes the SFSU line, this is the first thing I saw when I drive on 280 in SF. It's a very unique…read moreway for a city like San Francisco. Many students don't have to walk very far for a ride on this tram. This tram is a good way for students to go to the city as well as the BART station if they are riding towards the highway 280 entrance. Outside the Stonestown station there is also a connection to Samtrans 122 for those opting to go to Serramonte instead of the mall nearby. The M line is faster than other Muni tram lines once West Portal Station is passed. Passenger are a lot less too. Note: if you are coming in from west portal there is a bit of a wait before you go into the SFSU area because of the heavy traffic that 19th Avenue experiences. It's not pretty but worth it.

Came during off time so very quiet and cleared out Clean…read moreenough, but suspicious stains and wear and tears Some of the Lights are dull and yellow Wide enough Disable friendly and colorful inside the BART

They have a story machine! A definite plus but it doesn't get the station to 4 stars just yet. The…read morestation could be maintained better, especially entering from the Geneva escalator/stairwell, which tends to be a trash magnet. Transfer here if you're on a Daly City bound train and need to get to points further south.

Their drivers are dangerous. On 4-1-22, one followed me about an inch behind for several miles on…read morethe hwy to 19th Ave, then did the same to another driver, when I changed lanes. They are asking for an accident.

I like the fact that they actually put some thought into the design of this Muni stop. OK, so it's…read morenot really a station, and they didn't put that much thought into the design, but it looks OK. My main problem with this stop is that the platform isn't anywhere near large enough to accommodate the hundreds of SF State students who will be waiting for the train at any given time during the day. It's located in a perfect spot, though; and, honestly, although I've only waited here for the M-Ocean View a few times, I've never had a horrible or even normally bad Muni-like experience. It's been plain OK all the way.

Seriously though, how are hundreds of people gonna fit in this tiny ass platform? A lot of people…read morecome to this stop every single day and plus it's in front of a school. They should've put in more thought designing this stop.

Overall, great experience Reese definitely knows this…read morebusiness Very organized and great communication Driver Robert was on time and overall had a great experience, will use again

If you're looking for a company that understands customer service, this is not it…read more We booked a full-day Napa Valley tour for 10 people, departing from San Francisco on a Sunday last month. Unfortunately, the experience was stressful from the start. After booking, communication was extremely poor. Email responses were slow, often taking days. We became concerned after reading Yelp reviews mentioning no-shows, lateness, and poor service, and sadly, those concerns proved valid. Even receiving something as basic as our payment receipt, especially since they don't accept credit cards, took over a week. Confirming our itinerary and driver details also required repeated follow-up and wasn't finalized until just days before the trip. We clearly communicated that punctuality was critical because we had prepaid tours and luncheon reservations at a winery. When we finally spoke with the owner, we were assured everything would be fine. It wasn't. Our scheduled pickup time was 10:00 AM. By 10:15, no one had arrived. Calls to both the owner and driver went unanswered. By 10:30, with no communication at all, our group was understandably very worried. Eventually, we tracked down an assistant who had previously sent our receipt. She answered, apologized, and promised to investigate. The driver later called and said he'd arrive in 10-15 minutes. That turned into another 30+ minutes, followed by additional delays. In total, the driver arrived about 90 minutes late. As a result, we missed our first winery stop entirely. What was most frustrating was not just the lateness, but the complete lack of proactive communication. No warning. No ETA updates. No accountability. We were simply left waiting and wondering if anyone was coming at all. If your plans depend on reliability, professionalism, and being on time, I strongly recommend looking elsewhere. This company caused unnecessary stress and significantly disrupted what should have been a special day.