Overall, great experience Reese definitely knows this business Very organized and great communication Driver Robert was on time and overall had a great experience, will use again read more

If you're looking for a company that understands customer service, this is not it. We booked a full-day Napa Valley tour for 10 people, departing from San Francisco on a Sunday last month. Unfortunately, the experience was stressful from the start. After booking, communication was extremely poor. Email responses were slow, often taking days. We became concerned after reading Yelp reviews mentioning no-shows, lateness, and poor service, and sadly, those concerns proved valid. Even receiving something as basic as our payment receipt, especially since they don't accept credit cards, took over a week. Confirming our itinerary and driver details also required repeated follow-up and wasn't finalized until just days before the trip. We clearly communicated that punctuality was critical because we had prepaid tours and luncheon reservations at a winery. When we finally spoke with the owner, we were assured everything would be fine. It wasn't. Our scheduled pickup time was 10:00 AM. By 10:15, no one had arrived. Calls to both the owner and driver went unanswered. By 10:30, with no communication at all, our group was understandably very worried. Eventually, we tracked down an assistant who had previously sent our receipt. She answered, apologized, and promised to investigate. The driver later called and said he'd arrive in 10-15 minutes. That turned into another 30+ minutes, followed by additional delays. In total, the driver arrived about 90 minutes late. As a result, we missed our first winery stop entirely. What was most frustrating was not just the lateness, but the complete lack of proactive communication. No warning. No ETA updates. No accountability. We were simply left waiting and wondering if anyone was coming at all. If your plans depend on reliability, professionalism, and being on time, I strongly recommend looking elsewhere. This company caused unnecessary stress and significantly disrupted what should have been a special day. read more

We booked a limo through this company for my daughter's 11th birthday scavenger hunt around San Francisco with 8 friends. We reserved it a month in advance for 1:30-5:30pm and were instructed to pay in full via Zelle to hold the reservation. The week of the event, I followed up with Reese to confirm everything was set. He replied that we were "all set." On the day of the party, all of the girls had arrived by 1:15pm and were excitedly waiting by the window for the limo. By 1:37pm, there was still no limo and no communication from Reese. My daughter kept asking, "Is the limo coming?" and was trying hard not to cry. At 2:02pm, after waiting over 30 minutes with zero updates, we decided to move to Plan B and drive the girls ourselves. Just as we were walking out the door, a limo finally pulled up. The driver explained there had been car trouble and that he had been called in last minute as a backup. Unfortunately, the limo itself was in very poor condition: no AC, some windows didn't work, no music system at all (we had to grab a portable speaker), and a broken seatbelt alarm that dinged nonstop the entire ride. Most disappointing of all, Reese never contacted us afterward -- no apology, no explanation, and no partial refund. Completely ghosted. This was an incredibly stressful experience on an important day for our daughter, and I truly hope no other family has to deal with this on their child's birthday (or any event). read more

Complete Service Failure and Zero Accountability. Stay far away from Million Services Inc. and Stephen Reese. I booked a party bus for a major milestone event and was required to pay the entire balance upfront via Zelle. Despite the full advance payment, the driver arrived over an hour late for our scheduled pickup. This massive delay effectively ruined the day. Because we were so behind schedule, we missed more than half of our prepaid winery reservations in Napa. Between the cost of the transportation and the thousands of dollars lost on missed venue experiences, this company's lack of punctuality caused a significant financial hit. Since the event, the management has gone completely silent. I have sent formal notices and tried to resolve this directly, but Stephen Reese and his team refuse to respond or acknowledge the breach of contract. After digging into their history, I see this is a recurring pattern for this business (TCP 25097). They are notorious for extreme lateness, making excuses for "mechanical issues," and promising refunds that never materialize. Do not trust this company with your money or your important events. They are unprofessional and disappear the moment there is an issue. I am currently filing a formal complaint with the CPUC and moving forward with legal action to recover my losses. read more

I've been a customer for years and the service used to be excellent but NOT anymore. I contracted Million Services to drive a group of kids to/from San Francisco & San Carlos for my daughter's 16th birthday. They didn't show up! When I finally got in touch with Reese, he claimed that the bus broke down. We had to scramble to get Ubers/Lyfts to get everyone to the party. On a positive note, they did send someone to pick us up. Reese agreed to pay for the Uber/Lyft's as well as adjust the price of the service to reflect one direction of service. In total, Reese agreed to refund me $700. Sadly after many requests, he has not refunded my money. Both he and his assistant, Sharde, continued to make excuses ( at the doctor, couldn't remember how to use his bank account, forgot, this list goes on) and promise that the refund was coming. I've been forced to take legal action. No surprise, the business addresses for Million Services have been closed and Reese is evading service of the summons. Reese and Sharde - shame on you! Stealing from your customers is really not ok. read more

I am heart broken. I made a reservation well in advance for my mother's memorial service. The driver was to pick my family up at 9:0

We used Million Services for our wedding, and while the day itself went smoothly and Dale, our driver, was wonderful--polite, professional, and extremely helpful to our wedding party--the communication leading up to the event left a lot to be desired. I originally contacted Million Services in July for our September wedding. Reece was very helpful, offering great advice on vehicle options and making us feel confident in our choice. I promptly sent over the deposit via PayPal and followed up to confirm it had been received. Unfortunately, this is where things started to unravel. I reached out on September 9th to confirm pickup details for our wedding on the 13th--no response. I followed up with a phone call and left a message--still no reply. After sending another email on the 10th, I finally got through to Reese on the 11th. When I mentioned the lack of response, he denied it outright. I explained I had checked my spam folder and received nothing. He started to mansplain to me that I did not know anything about the process or why pickup could not happen in front of City Hall, even though on the day that's where his driver met us. I reminded him that I was trying to confirm details for the day hence the requests for information. He then stated I would receive an email that afternoon with all the information I needed. No email arrived. My fiancé tried reaching out by phone and text several times the following day, but Reese remained unresponsive. Finally, on the evening before our wedding, Reese texted my fiancé, saying he would personally be driving us. Hours later Reese reached out via text stating that Dale would be driving. When my fiancé mentioned that Reese was supposed to be driving, he laughed and said, "Reese doesn't drive" referring to himself in first person. A change in driver would have never been a concern for us but the lack of communication for 3.5 days left us uncomfortable. It was incredibly frustrating to be misled, especially after paying over $750. While I can highly recommend Dale for his excellent service on the day, the lack of communication and the disrespect we experienced leading up to our wedding was incredibly stressful and something that a couple shouldn't have to bear leading up to the wedding. If you're looking for a vendor with clear and timely communication, you may want to consider other options to avoid unnecessary worry before your big day. read more

Terrible experience. 16 girlfriends going to the Usher concert in Oakland Sept 29th. Bus was late, driver was not the driver we were told, they asked for cash payment before services were rendered, interior of party bus was horrible with torn leather seats, no radio, no aux available, after the event we were stuck in a dark empty parking lot for one and a half hours due to the bus battery/alternator not working. Mr. Reese was our contact and he was the rudest person ever to deal with and DID NOT care about us at all. read more

Million Services Limousine - Limos Near Me - San Francisco, California

We booked this company for a 10 hour wedding event. Everyone we communicated with was extremely helpful and friendly. Shout out to Evie for being very easy to work with. Our driver, Adrian was very professional and punctual. Excellent communication and service. The black stretch limo was clean and in good shape. 10/10 would recommend. A fantastic experience overall! read more

Truly a professional and beautiful experience!! Loved every second of the trip with Million Services will book them again in a heart beat!! Make sure you call Reese! Also a Black owned business! read more

Million Services Limousine - Celebrating our first grad together! - Limos Near Me - San Francisco, California

HIGHLY recommend Million Services Limousine for any of your event transportation needs! Reese was very communicative about planning and Diana was a phenomenal driver!! Diana made my birthday Napa Valley wine tour extremely special. She was joyful and flexible throughout the day's itinerary, I will definitely be requesting her as my driver again. read more

Million Services Limousine - Diana, our fantastic driver! - Limos Near Me - San Francisco, California

I'm so happy that I used this Limousine service for our pandemic wedding!!! We found them through Yelp, and were able to book this limo without any problems, just 3 weeks before our wedding. They were EXTREMELY nice and friendly, very easy to work with. The company was very professional! They showed up I think 20 mins earlier than anticipated. Our driver, Kevin, was a VERY nice guy! All of our passengers loved him! We were trying to figure out the bluetooth connection to play our own audio, and he was very patient with each of us, and gave us directions what seemed like 3-4 times. He also helped everyone out of the limo, which was nice, since the step is quite high from the limo to the street. The limo was very clean! They also gave us a free bottle of champagne, with champagne glasses, that have special hooks, so that they won't move when the limo moves. It was really nice that we could hook up our own music too. The limo was super spacious, and I think it was actually larger than anticipated, as we had the "tall one" with the "big" ceiling (I was anticipating the low, regular car-height size). It was quite comfortable for the 6 people inside the limo, and we were spread out. The service was decently priced, and they offered a discount if we paid cash! I would highly recommend this limo service for anyone getting married in the future, or just needing a limo for a special occasion. read more

Excellent service including advice re routes and destinations, flexibility, personal connection, driving skills, and patience with energetic children. Darryl is an ideal chauffer. He is professional and grounded and present and good company. I knew I'd enjoy being a passenger of a trustworthy driver but I didn't realize how nice it would be to have someone open and shut doors for me and my family. It sounds small but it felt big. Scheduling and billing is straightforward and efficient. No nonsense. We had a great day in the city thanks to Million Services Limo. read more

Million Services Limousine - Limos Near Me - San Francisco, California

Could not recommend more. We rented the executive sprinter for a few days of wine tours and had zero complaints. The van was so luxurious and our driver, Diana, was a blast! read more

Million Services Limousine - Limos Near Me - San Francisco, California

Had the best time on Million Services party bus! Reese was fantastic during the entire planning process and Jeffrey was the best driver. Could not recommend them more. read more

Thank you for a beautiful birthday and retirement celebration. We had a great time. Our driver, Anthony, was awesome! Anthony was very nice and a good driver. He was very helpful with the seniors getting on and off the bus . Kudos to Anthony. All the women had an awesome time. Thank you!!!! Thanks for the champagne, too. Also the water. The bus was nice, too. We will keep you in mind for the next trip. read more

Used this company for my daughter's junior ball. Reese was detailed in how the whole process would work and communicated with me from time of booking until day of event. Diana was the driver and she was so pleasant and professional. Definitely using their services again. read more

From my initial conversation with Mr Reese to the end of our birthday trip, this company is a true gem! Our chauffeur Archie was awesome, such a well mannered young man and professional. We will definitely use them again. read more

Best bang for you buck service. Have used them multiple times. Always on time. Always easy to communicate with.

Overall we had a great experience with Million Services Limos. Reese gave a prompt and very reasonable quote. Our driver, Shaheed, was very professional and helpful throughout our entire trip to Napa. Overall I'd definitely book Million Services again if I need car service for a group. read more

Hands down, will always be my first choice! Reese was very communicative and answered my zillion questions prior to our night out for my hubby's birthday. Kevin was more of a gentleman than you could ask for! He was kind, on time, fun and professional. 100 stars if I could. You made our night spectacular! read more

Million Services Limousine - Birthday Dinner - Limos Near Me - San Francisco, California

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I cannot say enough good things about Reese and million services limo! Yesterday my son graduated from Cal. We initially booked and 8 passenger stretch limousine, then at the last minute our party grew to 9. The last minute accommodations went beyond what we could imagine. While we were dining they switched out vehicles and a 12 passenger Mercedes Sprinter picked us up with bar, party lights and sound system. Needless to say million services was a hit and so was I. Thank you a million times over! read more

In my search for a limo service, when I called Million Services and spoke to Reese there was an instant connection, his knowledge sense of humor and professionalism spoke volume! He connected my group w his chauffeur Peter. Peter was prompt humerus, professional courteous and also knowledgeable. He remembered all 7 of the ladies names from the start of the ride... upon our first stop he also cleaned each champagne glass and replaced a clean napkin inside, not to mention he offered and suggested taking photos of our group which all came out great. There is no doubt I would call Million Services again the next time I am in need of transportation services! Thank you for fulfilling all of our desires! read more

We can't thank Mr. Reese enough for putting together our fabulous transportation for our Napa girls trip! Everything was perfect from the amazing tour guides and drivers. We can't say enough about Tia and Kevin! Tia has become of someone who we will continue to stay in contact with. She was so welcoming, warm, knowledgeable and just attended to our every need! Kevin was a professional who safely got us from location to location with a smile! The next time that we are in the San Francisco Bay area without a doubt we will use the services of Million Services Transportation! Cannot thank you enough! You provided us with a memorable trip! read more

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To really understand why I feel so strongly about this company, you must hear my story. I booked a limo in advance with ANOTHER company for my cousin's 40th birthday party. When the limo rolled up to our house, it looked like a 30 year old Buick with a musty stench. I couldn't believe the condition. It was disgusting. I freaked out. It was without a doubt, terrible service. I sent the limo back. With one hour left to our first napa reservation, I called Reese at Million Services. Reese was the nicest guy ever. He was like "I got you." and he BENT over backwards to make our trip amazing. He literally sent a Mercedes Sprinter with champagne in it. He made sure our trip was fantastic. Adrian was our driver and he was great. I am indebted to you Reese! read more

Reese & MillionService Limousine provided great service for our corporate team outing. Our drivers, Adrian & Kevin, were on time and careful drivers, fleet was nice and clean. One star minus bcs of pricing. read more

Million Services absolutely killed the game for us! We took one of their vehicles in SF to and from a steak dinner in San Jose, and without a doubt the ride was a highlight of the night. From being super flexible in the wake of last minute changes from our end, to the overall upbeat attitude that the company staff carry, I would absolutely recommend these guys. Reese was an awesome dude to chat with over the phone to set things up. Our driver, Dale, was incredibly professional and accommodating of our preferences on the day of the event. Highly recommend him as a driver, in addition to Million Services in general! read more

We used this limo service to take me and our friends around town for my birthday. Our driver was friendly and nice. We got to all the places we needed to. No need to deal with parking! read more

Peter was the best driver I could have asked for! I hope that I can ride with him again. He was on time, interesting to talk to, and warm hearted. He's clearly very passionate about his career, and it made my day all the better. I would definitely recommend anyone to use Million Services -- they were incredibly accommodating for a unique driving request for me, and they've been so kind and professional. read more

My husband planned a surprise 35th birthday celebration for me in San Francisco and Napa in October 2021. My group flew in from Texas, Georgia and DC and we were treated like royalty thanks to Million Services. We had two different vehicles over two days and each one was top notch. The driver was extremely accommodating and let us play our own music. I would not hesitate to support this business again on my next visit. If you want to travel about safely and in style, do not hesitate to support this business! Thank you! read more

I would like to start by saying this was the best party bus service I've ever used. I booked a week in advance so it was a short notice book but Reese was amazing from start to finish. Very personably with a great personality which made us excited to be using his services. Our driver was Anthony and he was GREAT! 10/10. He arrived on time, he even took pictures of us before leaving and getting on which was very nice. He called and checked on us during the duration we were at our stop and he got his there safely. We appreciate you Anthony! I've experienced bad service from other party buses but Million Services Limousine will be my go to from now on. read more

Most recently Dale provided transportation for us, certified senior citizens, from Elk Grove to San Francisco for the Celebration of Life of our family member, a retired, but young, SFPD Commander. We had a 7am pickup & returned home at 7:30pm. Dale's professional skills were on full display which enabled us to participate in the official SFPD procession, a nonstop 40-50 mph trip through the streets of SF. Our vehicle was comfortable and stylish, and despite the sad occasion, the trip was very pleasant. Over the past 8 years, he has driven us to a wedding in Sonoma, made multiple airport and Port of SF drop offs and pick-ups for flights or cruises, parties in Oakland and more. This company is our go to company for short distance and lengthy ventures, many trips require wait time because most are round trip. We have been spoiled by the exceptional service and rarely opt to drive ourselves Thanks Dale. Shirley and Guy Moore read more

Start to finish what a great experience with Million Services! Reese gave us an awesome quote and was great to chat with. We got about 10 quotes and felt best going with Million Services. Our driver, Star was on time, accommodating and such a lovely person! I couldn't recommend her more. This celebration was for my bachelorette and the team here really made it a special day. Thank you! read more

Thanks to Million Services for making my best friend's bachelorette party the best ever for two days in Sonoma and Napa! Reese was extremely helpful when booking and made the process seamless. He also provided recommendations on wineries and validated our choices. They also provided the best rate and quality of service from all the places I estimated out. During the trips, Peter, our chauffeur, was an absolute rockstar and went above and beyond my expectations. -He always took care of the entire limo of 7 girls and made sure that anything we needed was taken care of -He stopped extra places to get the best views and pictures for our memories, and even views of the Golden Gate Bridge which we didn't know existed -He was extremely knowledgeable in wineries in both Sonoma and Napa and helped us refine our itinerary throughout the day -He kept us on schedule and would call wineries if we were needing to modify a reservation or check in if there was somewhere we should go to make sure they could accommodate -Checked in on us at wineries and got extra pictures. Making sure we had everything we needed These are just a few examples and I can't say enough about how impressed I was. I will be calling him any time i am in the Bay Area for my transportation needs! Thanks again! read more

This is a super late review. My now husband and I were looking for a luxury limo company to take us and some friends up to Napa for some wine tasting in sort of a combined bachelor/bachelorette party. Reese was super helpful and responsive from the beginning! He is knowledgeable about wineries and can give lots of recommendations. When the number of guests (combo of men and women) was looking a little full, he upgraded us to a larger limo party bus at no additional cost! Day of, our driver came to our pickup spot early and had the party bus all cleaned and ready for us with chilled champagne and glasses! In fact, in between winery visits, he'd clean up the mess we make and give us new clean glasses! He was a very good safe driver and super nice. We had a great time!! Would definitely call Reese again if we wanted to splurge for a party bus to wine country again! :) read more

I have been using Million Services for group outings for many years. Every experience is a new and wonderful experience. Reese has a wonderful fleet of vehicles to choose from and his drivers are always amazing. I'd really like to give Diana a huge shoutout. Yesterday, she was the driver for my wife's 40th birthday celebration in Napa. Diana was on time, communicative, and so friendly and professional. We absolutely loved her and she added to the fun and our overall experience. I highly recommend Million Services for your next outing! read more

Top notch! Reese was very nice and responsive, also he's a super funny guy! Kids had a great time and Arvin, our driver was a very accommodating chauffeur and also super nice guy! The service was amazing and I highly recommend this company! Will book from them again. read more

Had an amazing experience with Million Services Limousine last weekend. Reese was my main point of contact and provided excellent customer service. He went above and beyond to ensure we had the post possible experience. Dale was our driver and was punctual and professional. We rented the Mercedes Sprinter Limo and it was perfect. I would 100% recommend this company to friends and family and I will definitely book with them again. read more

The best service I've ever had at any price. Super affordable and reliable! Kea and Mike, our driver and host, were professional in every aspect of our booking; on time, dressed appropriately and they catered to our needs. We needed help with the surprise and they were both kind enough to assist. Hell, they were even in our photos lol. The bus was immaculate! It fit our group perfectly. There were only good vibes and positivity the entire time. We never felt rushed or a bother in any way. I've been looking for a reason to book them again and you will not be disappointed when you book them too. read more

Our wedding invitations were WORD of MOUTH! So as you can see...Everything was a short notice (3 weeks of planning the venue, transportation, wedding cake, etc- till the big day). We live in San Clemente, CA and my husband and I have always talked about getting in San Francisco, where Marilyn Monroe & Joe DiMaggio got married. We also wanted to just invite family & close friends--total 18 guests. I was first sold on using Million Services because Reese was just hilarious and so much fun to talk too on the phone.. We first wanted to rent out a party shuttle to take us from the vacation home we rented on Russian Hill to the City Hall. Then our guests accomodation keep growing.. so we went from 16 party shuttle to 18 passenger white Hummer limo. He also gave us a pretty decent deal on the hummer... I have done all my research for best service & best deal- Reese is the MAN!! Reese was so accomodating and he helped make our big day very memorable! Everyone was just ecstatic riding on a Hummer limo in a eco-friendly city. After the ceremony, we all get in the hummer and there was chilled champagne waiting for us. We rented out the hummer for 5 hrs. So were were sightseeing the city in STYLE! Reese hooked us up with Bamboo Asia for our catered lunch (sushi, chicken skewers, spring rolls, sandwiches, etc). We ordered just enough food to hold us over till our dinner wedding reception at Bistro Boudin at the Wharf. The food was just fantastic and so delicious. While we were in the CIty Hall, Robert our awesome driver, picked up our catered food. He coordinated with our photographer, Jere, to which location we should have our lunch. We ended up at the Ghirardelli amphitheater. We ate our lunch with the Golden Gate Bridge & Alcatraz view. Thank you Reese for accomodating our needs for our special wedding day on Tuesday, Sept 4, 2012. Robert, our driver, was just excellent! My guests, husband and I had such a great time touring the city in the hummer. Thank you for making it all happen on such a short notice. Everything just came out perfect! I look forward to working with Reese again.. He provided some excellent recommendations (w/ Bamboo Asia). My guests, including Jere our photographer, asked me who catered the food! Everyone had a very memorable & fun day! Thank you also for working with Jere on deciding photo locations. Again... thank you so much!! read more

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