My husband and I both tried using Megabus for the SF to Reno roundtrip, and twice we each had a bad experience on the trip back. The first time was very, very bad. The bus broke down near El Sobrante on the Reno to SF leg, and my husband was stranded there for six hours after the replacement bus left without him and his brother. The replacement bus took more than three hours to get there, so he and his brother went to a nearby restaurant to wait, leaving his cell phone number with the driver to call when the bus arrived. She forgot to call. So I had to drive all the way over there from SF to pick them up at 8:30pm. Their luggage stayed on the bus though, so I had to drive to the Caltrain station again the next day to get it, since it ended up in Sacramento and had to be sent back. It was a miracle we got it back, but it was no thanks to the Megabus people. I strongly recommend putting luggage tags on any luggage you let them check in, that's probably the only way we got ours back. I thought my husband had just had extremely bad luck, so I decided to try it for a trip to Sparks. The bus did not show up at the designated time in Sparks for the trip back, and there was no text notification from Megabus. When called, they didn't know where the bus was, only that it was broken down. It finally got there three hours late, without much help from the company on updates. Half of the people waiting had given up and left. I felt really sorry for the people in SF at the Caltrain station who had been waiting for our bus to arrive there to travel to their destination, it was almost midnight by the time it got there, and they where waiting outside on the sidewalk, children included. I'm giving two stars instead of one because the trips from SF to Reno were ok both times, and also because what do you expect for $15 each way. You get what you pay for. I just don't find it worth the aggravation, but it may still be better than the alternatives if you can afford to be stranded for a few hours/can't afford to get there any other way. Just don't count on getting there on time. read more

Avoid at all cost. Another broken bus. Left a full bus of people in SF without a ride. Their option was to wait 2.5 hours for mechanic to arrive. Wow!! read more

The bus driver was extremely rude. He let me standing outside of the bus for 15 mins after I accidentally give him the wrong confirmation number. And he did not even had any remorse after that. What kind of employee would do that to a customer? If it wasn't for my friends who already aboard the bus, I would just tear up that ticket and headed back to my house. Besides that, the seats were extremely uncomfortable. I am a 6 ft tall, and found myself to be seated in a seat which was designed for people who're 5 ft or shorter. The bus driver totally ruined my trip. They'd have to pay me in order for me to take that bus again and I would still refuse it. Megabus has the worst customer service with the most uncomfortable seats. I would never take Megabus again. Never! Overall Grade: F read more

Nice way to get from San Francisco to L.A. Bring your own toilet paper. It runs out quickly and try not to sit near the toilet. By the end of the journey, it stinks! read more

I give it a 3 star because I have had two different experiences with them. Online booking is EASY and makes sense and is totally user friendly. The customer service, however, was slow, incompetent, and did not listen to my question at all. He kept trying to guess what my question was but never let me get a word in. After I basically yelled my question at him for the 5th time, he told me absolutely nothing I didn't already know. I give online 5 stars and customer service 0 stars, -1 stars, bad bad. Evens out to 3 stars. As far as the actual bus trip- its safe, comfortable, generally roomy, and I will continue to use them for all my trips when I can. read more

I traveled with Megabus couple of times and two times to go from San Jose to Los Angeles. The first time was okay except for the ac which was freezing cold and the wifi that barely work. The second time wich was last week was the worse. We were very very late, our bus was supposed to leave at 7.20am, we arrived at 7.21am (yes very late). We saw that the bus was still there and the guy who was driving the bus waiting outside for customers, I run at him telling him to wait a minute, he just went in his bus and left while watching me running at him at 7.21. Ok well that was my fault but he could have been nice and waited 2 more minutes. I called them to have a refund or new tickets, impossible to get a refund but still manage to buy new tickets which was 9 hours later, the lady on the phone was very rude and didn't care at all. Few days after that we took the bus from houston to New orleans, and everything was fine the staff was very nice and the bus very confortable, but the wifi still didn't work. read more

The WORST company every to travel! I know they are cheap but still. If they are offering a service, they should be offering what it is. I gave them a second chance after the first one they screw my parents and I never got a refund for the 2 tickets. This second time they did it again. Their employees that are at the "stop" made me paid $25 for "1" damn bag that wasn't even bigger than a carry-on. Was the size of a handbag with a jacket and I had to pay $25 for that! that was ridiculous! They should advise of that before buying the ticket and or also have a CC reader at time of pay. I had no cash so I had to run to the ATM and get the money. then I gave $40 to the person and said he has no change. Is that my F problem? No that is not my problem! they want to charge for extra bags, they should the change! Disappointed one more time and I PROMISE I will NEVER NEVER use this shit company again! #FlySouthwest #NEVERMegabus ! read more

Less than one star..Horrible customer service; and the second time in a row the bus was in excess of 2 hours late; No refund or cancellation policy. Not recommended at any price ! read more

I've taken the Megabus about 7 times now, and 2 of the times I've taken it, I've at least 1.5 and 3 hour delays. To get additional information on my delays, I've call customer service, and of the 3 times I've called, they've had a horrible temperament. They sound like they are ready to engage in an argument as soon as you call, because they have no reasonable information or solutions to any of my problems. I don't think the price difference between getting a bus and flying is justified at all. read more

WORST customer service ever. My very first trip on this service NEVER even happened. The bus broke down and NEVER left the curb in San Francisco. The driver couldn't get hold of a mechanic in SF, and a new bus had to be dispatched from Sacramento, with over a 2 HOUR wait time until the bus arrived from Sac. By the time I would have arrived home, it would have been well after 1AM. I left the bus. The driver recommended calling in for a refund, which I did today. I was told that I could NOT get a full refund of my $9.99, my $5.00 for the seat, and the $2.50 transaction fee. To add insult to injury, the customer service reps barely spoke English and could not converse with me well enough to discuss the transaction. They kept insisting that I had been given a redemption code which I had already used, which is impossible, since I JUST called this morning. I would NEVER use this service again, and would encourage you not to either. Just DON'T. If a transportation service has unreliable equipment, and does not have a replacement vehicle or maintenance personnel in the vicinity, DON'T ride it. I am a transportation planner by profession. This service is BAD, BAD news. Don't ride it. Better off riding the Capitol Corridor train between SF and Sacramento. At least the Capitols don't steal your money when they fail to provide you with a trip. read more

I've taken megabus between San Francisco and Reno half a dozen times over the past 6 months, and have been ok putting up with grumpy drivers, crazy passengers, loud cell phone comcersations, etc, until today's hellacious experience. 50 minutes east of Sacramento, just as the sun was setting, the bus came to an abrupt stop on a very narrow shoulder. Turned out it was a fan issue, which the driver determined would be a simple 30 second fix, except he didn't have the right size wrench!?! We were provided with virtually no information about what was going on as we waited. And waited. And. . . Waited. Dispatch repeatedly told the driver that someone was "on the way" several times. Finally, over 3 HOURS later, a replacement bus showed up. The new bus' driver informed us he'd left Sacramento 50 minutes prior, meaning that dispatch had misled us for over 2 hours. It turns out, these buses have no emergency food or water supplies, the AC was turned off making it stifling, and we were not allowed off the bus for safety reasons. We were pulled over in a spot with very little shoulder, while Semis flew by just feet from the bus, making the whole vehicle shake. Totally. sketchy. experience. I understand Megabus is a low cost carrier, but they need to make serious improvements to their safety and customer service if they want repeat riders! read more

Worse service ever. They Don't offer refundable tickets or credit for another trip. They also Don't offer buses from Oakland to Sacramento. So if your in the Eastbay you have to go all they way to sf for that trip destination. I wouldn't take the time to write this but I want to warn people to steer clear. Any emergency come up, your screwed. Most companies offer trip protection for emergency situations, they don't. Customer service was nasty to me and didn't really care. On Christmas weekend nonetheless!!! Now I'm out $75. I went AMTRAK instead, better location close to home and better departure times. Also, they offer trip protection. Will never use mega bus again. read more

If there would be an option for 0 stars than I would have given Mega Bus 0. The bus ride they offer might be nice, I wouldn't know because I couldn't get on the bus. Absolutely ridicules. I can't even believe that such bad customer service still exists. I get it they had their job but is that my fault? When I got there the luggage boy was extremely rude not greeting me or anything just kept pointing at my luggage while I was obviously trying to get out my printed ticket. After I went over he told me that I have too much luggage. Great. It wasn't even the fact that he told me that I have too much luggage it was the way he said it. His whole approach was absolutely rude and so unbelievably impolite. Okay so I had "too much" luggage. I simply had a personal belonging bag, a hand luggage and a normal luggage for my trip abroad. This is what a normal person gets to take on a plane so why on earth would I not be allowed to take it on a bus.( They said they would get fired if they would do that) That sounds extreme but Okay. I than tried to put my carry on in my big suite case since it was half empty and he said it's not possible since it had to be under 50pounds which of course wasn't possible considering that the two bags alone when empty way almost 20pounds haha. He again was incredibly rude and not even trying to help all he had were snappy comments. Okay so what was I supposed to do??!! Obviously I had no idea about the luggage policy and that was my fault but there was no way to even pay for my small little hand luggage. He told me to buy an extra ticket online 7 minutes before departure. Which I tried but the bus ride wasn't online anymore since it was literally 5 minutes before departure!!!! I mean seriously what a horrible customer service. Instead of helping me he just had attitude. So here I was left behind no way to get my tiny hand luggage on board. Ridicules. I will never ever book a ticket here or suggest anyone else to drive with Mega Bus. I feel that this situation could have been solved differently. If you still decide to drive with this terrible company, bring only one bag and avoid talking to the bus boy he absolutely hates his job. Even the bus driver was absolutely useless couldn't help at all and didn't give a damn either. He said he is just the driver and can't do anything!!!!! SAY WHAT!?? I of course won't get my ticket refunded and will now have to find a different way to get to LA. Never again worst experience EVER EVER EVER. read more

I took the bus from LA to West Oakland. The trip was comfortable and punctual. The customer service was amazing - I forgot my bag with my personal items (wallet, passport, keys...) in the bus (so I was pretty desperate). An employee called Wayd (or close) came to give it back to me with the next trip scheduled at the same location, an hour later or so around midnight. Everything was there. Thank you so much ! read more

SF to Los Angeles. Bus driver very friendly but the megabus staff at Caltrain Station in San Francisco was *really* difficult. Quick tips: Make sure to buy your tickets online beforehand, or the price more than doubles within 20 minutes of departure. If you have an extra bag to put in cargo, buy an extra ticket beforehand as well. Make sure your bag weighs less than 50, or the SF staff will try to charge you an extra $40... for literally no reason-- you walk your bag to the bus and someone slides it into the cargo area. Don't expect them to help you out at the station in SF. Guy is just rude. I brought an extra bag and was asked to pay three times the price of a ticket online for an extra ticket to allow me an extra bag. I asked if I could pay what I had paid 10 minutes prior online for an extra ticket (per megabus website--- which also says charging you for an extra bag is up to discretion of driver/staff... thanks), and he responded with "good luck buying a ticket for the online price in the one minute before our computers close." He could have told me in the 5 minutes we had been talking about all the options I DIDN'T have... in a nutshell he almost talked me out of taking the bus. He actually DID talk another man out of taking the bus who accidentally bought his ticket for the wrong time even though he HAD to travel then. The change fee is 50cents online. 5 dollars in person. Could have made it so easy with a little courtesy. Keep in mind this double decker bus was FAR from full. The staff in Los Angeles was very helpful, but man, the guys in SF were difficult. read more

Well I decided to give Megabus a try after not taking it for many years. The worst part of the trip was that the WiFi did not work on either leg of the trip which sucked because I had wanted to catch up on web related emails for work and other things. My message to management is please do not advertise this service if it is not available, otherwise I would have tried an alternate service read more

Worst traveling experience ever!!! I was leaving buffalo ny to go to Baltimore and the bus pulled up and I J ist walked over to ask the guy to look at my ticket so I know it's the right one. He refused to look at it and yelled at me to go inside and wait until he comes get me. I also saw him yelling at multiple other people when they just tried to ask if this was the right bus. I then was told it was the right bus and to go tell his coworker where I'm heading to so they can place my luggage. THEY MADE EVERYONE ON THE BUS PUT THEIR OWN LUGGAGE AWAY!!!! PURE LAZINESS. I spent $202 for this bus so I CAN DO THEIR JOB FOR THEM. Also, they saw a fellow mega bus driver and instead of gathering everyone's stuff that's waiting to get on. They make them wait in the cold while they talked to each other for 45 min in Philadelphia. And I watched as he made everyone who got on (WHICH WAS ALOT) Put all their luggage up themselves!!! read more

Do not book this if you need to get somewhere by a certain time, or even day. I took Megabus from LA to SF a few days ago. It was not a very comfortable ride, they do not have any overhead luggage storage. Arrived 30 mins late, which was not an issue for me. It was worth the $21 I spent, although I felt it was debatable I would do it again vs just flying. I tried it since I live close to union station in LA and seemed it could be more convenient than going to LAX and flying. My experience on the return was far worse. I was waiting with 20 other people at the pick up spot, when we realized the trip had been cancelled. Megabus had emailed passengers to advise less than 2 hours before, I had not checked my email as I was rushing to pack up and check out. Have had to book a $200 flight to LA, as I need to be back tonight. Luckily I can afford this, some younger travelers are stranded. Had I booked a round trip flight in advance, It would have cost $100. Will never try Megabus again, complete customer service fail. read more

The bus is clean and fast. But the driver and baggage loading guys were rude. I was made to check a bag that would certainly fit under the seat. There are outlets apparently but I don't see them yet. read more

My husband was traveling on Megabus today from sacramento to san francisco, let me start with we have been using megabus for 3 years now since our child was young. Today the driver who checked me and my 4 year old daughter in decided at the last minute that we needed a car seat to stay on the bus, she told me that 5 minutes before it was time to go. She was yelling at me and my young child to get off the bus. She then got on the PA system and threatened to call the police to remove us. There was another family with 2 young children who were asked to vacate the bus as well. Meanwhile it was raining and the drivers assistant was yelling at us as well. I called my mother-in-law who happened to just drop us off to come back and bring us her car seat. We have never been asked to use our car seat when traveling on the bus. The website does not state that it is a requirement but a recommendation. I am not upset that the driver wanted us to use a car seat, it was the way that her and her assistant went about it. I am grateful that the drivers do all they can to get us from point A to B safely but there was no reason to do it the way she did. I never raised my voice or disagreed with her, she was unwilling to hear any reason of any kind. Instead she was rude, disrespectful and said things that were not necessary to get her point across. When we arrived at our destination the driver came up to us and apologized because she was in fact wrong about demanding us to use the car seat. The family that was asked to leave had called after the bus had left them stranded at the station. It was was really a very stressful and disappointing experience my daughter and I had to endure. read more

I had booked a ride to travel to Austin,something came up and I had to cancel my trip to Austin & Megabus reservation that I made, but I couldn't cancel the reservation, and the only option they provided me was to trade the ticket. I had to loose 30$. Finally I didn't like the policy they have in terms of cancel and refunds. Please think before making a reservation if you have any swinging plans. read more

The rides are a good value, but the customer service sucks. Warning: you may actually lose money booking trips. I tried twice changing a trip I booked in advance for another date. I followed the company's directions on its Web site to a T. It took 10 tries for me to finally get my trip in the "trade in" basket. During those tries, I kept getting a message saying, "This page is refreshing. Please check back in 24 hours." Once I was able to put the trip in trade, I tried to make a future reservation to credit the future trip with the trade-in trip. When I went to the VIEW/CHANGE RESERVATIONS page, I saw the trip I put into trade, but there was nothing to click under the column, "Select this trip." In other words, there was no box to check or button to select. I kept checking back after 24 hours (at least 27 hours before departure time of the then existing reservation) and even e-mailed the company that I feared I'd be going beyond the threshold of crediting my trip. According to one of the Megabus representatives, that's exactly what happened. She said it's up to someone at Megabus to review then decide whether to resolve the issue and the person would contact me in about 10 business days. That person never contacted me. I sent another e-mail after those 10 business days explaining what happened. About a week later, I got an e-mail message saying, "response time is approximately 5 days. If you require immediate assistance or your trip is approaching the 24 hour restriction, please call 877-462-6342," and I did that originally. As you can tell, that did me no good at all. I ended up losing money and paying for another trip. This happened to me last year as well, and I ate $15, but those cheap trips start to add up when you eat the costs. I talked to other people on my trip about this, and they told me they experience the same thing: not able to trade in trips, sucky customer service. Customer service is more of an answering service; I don't think Coach actually trains those people to help customers trouble shoot the Web site with booking issues. And you have to dig and dig through the site for the customer service number. It's like the company doesn't want you calling. I encouraged the people I rode with to file a complaint with the BBB, which I did a couple of weeks after my June 14 incident. Almost a month later, I get an e-mail from Coach USA wanting to look into the issue. I responded and sent a copy to the BBB about what happened this June and last year, when I ate the $15 trip. In my response, I made the suggestion that Megabus allow last minute changes for future credits because I've encountered numerous people who approach the Megabus stops wanting a last minute ticket on the bus. There's always been plenty of room on the buses; even when they were totally booked, someone always didn't show up, and that person was probably in the same situation as I, in which he couldn't take a trip, tried to trade in the trip, and ended up eating the cost. If Coach doesn't want drivers dealing with currency, have the last-minute passenger book the trip on his smart phone! And Coach USA shouldn't fear losing money using my suggestions. It would retain happier customers and gain new ones. I also feel the company should actually train its customer service staff to actually do something - like, help people with booking trips online - other than taking phone messages. People want to book trips themselves, but escalation of confusing issues, like, the Web site issues I dealt with, could have been avoided had a customer service person helped me troubleshoot them. BTW: Coach USA owns and runs Megabus.com. Just know: it's a great value, but the customer service sucks big time; and you do run the risk of actually losing money from trips you cannot exchange for future dates, which may actually make your trip cost more than you think. read more

awful customer service, was given incorrect pricing without even looking at my account, asked for manager and they had the audacity to hang up on me.....ok its cheap but i would rather pay more to be treated like a person. read more

took bus from los angeles to san Francisco,paid $31 I think theres a booking fee as well,i don't know if you can pay cash,the midnight bus was $50 ,they could do with out the stop off out side LA for 20 minutes its about 2 hours outside La,i presume they get paid by the reststop owners to stop there ,people bring on stinky food onto the bus,it would be better getting into san Francisco earlier,the buses are new double deckers,try and sit downstairs as you get shaken around a lot upstairs,the bus should adjust time so it gets in at 2am it it gets in about 2.25am the n muni leaves at 2.25am I just made it it stops at caltrain,which is a long way from market st,,quite a bad area but getting gentrified,a lot of other companies drive from la to sf staff not friendly, happy with the bus,happy with price,happy with journey times,stops at san jose where most people got off,i would take them again,i would prefer a single decker coach it would be more comfortable,free wifi but slow,you cant stream videos on it,has green lights on all the time,so you might need to cover eyes while sleeping,upstairs its hard to sleep as your moving around a lot,caltrain is hard to get from at night,n bus leaves from around the corner where you arrive and brings you to market st it would be nice if they dropped the stop just outside la,bring food and water with you,has a bathroom on the bus I was giving it 4 stars but I upgraded it to 5 stars as I read other reviews,it does not deserve the bad 1 and 3 star reviews it should get at least 4 stars,for the price its a great way to travel read more

I have taken the MegaBus a few times now! I love how convenient and affordable it is. As a full time college student, I definitely appreciate the prices to make Bay to LA trips work. Whether it's heading back up after a music festival or quick day trips to Disneyland (hooray for the Anaheim station)! I've always had a successful, safe, comfortable trip with Megabus. The wifi never works for me, but as someone who takes BART and MUNI everyday to work and school at USF, the bus is actually quite cozy! It's definitely not as ratchet as people are saying it is...it may be other locations? I don't know, but for NorCal/SoCal trips to save money, MegaBus is a good thing to know about for traveling college kids or really just anyone who wants to save money on a trip! I'll definitely be using MegaBus again. NOTE: There's more leg room on the 2nd floor of the bus. :) read more

even last minute bus tickets are cheap. the bus drivers are friendly, reliable, and nice, and so were the passengers. i'm wondering why the megabus doesn't have the usual horror story passengers that the greyhound does... mostly students & travellers, and even on a relatively busy route (sunday afternoon) everyone had 2 seats to themselves. the buses are surprisingly clean too. as the other two have mentioned, it's a little tricky finding the bus stations, but if you ask around union station, they'll tell you. read more

: it got worse. I will NEVER ride megabus again. There is always at least a couple of people who are smoking weed in the bathroom that subsequently fills up the bus. Number 2: seats are so small. I did an overnight trip and the person next to me was laying his head down on my seat, legs where mine were supposed to be; sprawled out. (that's how uncomfortable and small the chairs are; everyone is on top of each other). I didn't get a wink of sleep and was unable to enjoy the birthday that I was traveling for the next day. I contacted customer service and they basically didn't give a sh*t. Oh yea, and someone stole my galaxy note 4 phone when I was letting other people get off at a previous stop. This really pissed me off because they told me "too bad." Man, if that happened on the Bolt Bus, the driver would have had some words with people to get it back. It just seems like they operate in the real world, not like megabus which doesn't even tell people to not smoke in the bus or talk on the intercom in general. They just play a stupid movie at the beginning that doesn't tell anyone about rules on the ride. I like how bolt but is up front about everything: no smoking, listen to music with headphones, don't stream movies or music so everyone can use the internet; etc etc. Oh yea, megabus' internet doesn't work at all. It just constantly disconnects/kicks you off. Don't let anyone convince you otherwise. I prefer boltbus as you can really tell that they appreciate your business for customer loyalty unlike megabus who once has your money doesn't really care about the experience. read more

I've ridden Megabus twice - two round trips, between Reno and San Francisco. The pros: It certainly is inexpensive The buses on the west coast are new, so they are very clean and comfortable, and everything works. The bathrooms were clean; no water, but there is hand sanitizer (bring your own in case they run out) It's about as fast as driving since they hardly stop at all. The power outlets are fine, and the wifi works as long as the bus isn't packed with people using the wifi You can (and should) bring your lunch or snacks. If the bus is more than two hours late, your fare may be refunded. The view from the top of the double-decker bus is grand. The minuses: Sitting outside waiting for the bus. It's how they save money, but sitting on the sidewalk for an hour waiting for the bus is 'meh.' Customer service. Another way they save money, but customer service is hard to get through to and they don't have much information. For example, when our bus was late (over two hours) customer service told us there was a predicted 45-min to 1-hour delay. And the biggie: NOT FAMILY FRIENDLY. On our last trip we had an unhappy passenger who was in a rage for about 2 1/2 hours of the 3-hour trip, yelling f-bombs, pounding on the bus, and muttering about wanting to beat someone up (presumably a passenger or the bus driver.) After the trip, I contacted customer support, who informed me that Megabus NEVER tells a problem customer he is unwelcome on future trips or gives a problem customer a 'no-trespass' notice. So, yes, if you are so unfortunate to share a ride with someone who is frightening and disruptive, you may well re-encounter this unhappy individual on a future trip. In any case, I certainly would not want to expose a child to that sort of behavior; you might want to keep this in mind if you travel with family. I don't know what Greyhound would do in this situation, but I can't imagine saying that you want to beat someone would 'fly' on a plane. read more

This was trip happened last November. I was traveling from Sparks, Nevada to San Francisco for the weekend. I arrived at Centennial Plaza 15 minutes prior to departure like is recommended. When I get there, the bus driver informs us she will not allow us to board the bus until the scheduled DEPARTURE time! Never mind that we were supposed to leave Sparks at 2:45pm, So we depart at 3 or so and stop in Reno, then we head on the two hour journey to Sacramento traffic. We get to Sacramento 1 hour late. Also the bus stop is near Sac State which requires a hop on a two lane highway that was congested beyond belief. The bus drivers change over and the new bus driver apologizes for the inconvenience and says he'd do his best to get us to San Francisco. We still arrived 40 minutes late. I filed a complaint with Megabus and never heard back from them on the practices of that bus driver and a email from them just reminded me about the incident. I won't ride Megabus again because of it. They stop in inconvenient locations to transfer to other transit providers and their drivers don't understand what departure means. read more

They have horrible service and my bus had a 4 hour delay. They didn't bother to notify anyone and I had to wait in the sun for 4 hours. I wouldn't recommend,just take a flight. read more

This is the WORST service. Customer service sent me a generic response to my email, which didn't either answer my question or address my issues. I would give this a zero, if possible. They are UNBELIEVABLY difficult and irrational with regards to luggage. The employees do not know the rules, which makes travel difficult for riders. This is unsafe and I would never use this service again. read more

great busses but as a senior no more. no seats to wait for bus and no priority boarding for seniors the driver had to move people for us not good read more

Very positive experience and impressed with the professionalism of the company. Booked a one way trip from SF to LA. I got to the station early, saw a bus but it wasn't marked as Megabus. I asked the lady that's checking tickets and she told me that it is the megabus, just one of their smaller coaches. I then asked if I can get on the earlier bus. She informed me that I would need to check with customer service to see if there are any available seats. I don't see a number for customer service in my confirmation email. She sees that I'm searching and asks if I needed the number. I was able to get on the earlier bus! The porter loaded my luggage and I climb aboard. It wasn't crowded so I was able to get two seats to myself. Seats were what you'd expect from a bus, comfortable enough for the ride. The driver informed us of the schedule, the rules (No smoking or consuming alcoho) , the wifi info and that there are no outlets. Most of the clientele seemed to be college students, everyone was quiet and I was able to nap without any issues. We stopped at Kettleman City (In and Out parking lot), the driver restated that we have only 30 min for the stop. A woman asked if there was a outlet somewhere and he charged the phone at his console for the duration of the stop. I had packed some snacks so I just used the restrooms and walked around a little. Before heading out, the driver gave us an update on the ETA. The 2nd leg of the trip was similiar to the first. When going up the grapevine, the driver shut down the air. For the few minutes of heading up hill, the bus smelled like a port-a-potty. I ended up using the rest room, it wasn't bad, it did take me a few seconds to figure out that the light turns on when you turn the lock. There were some traffic so our arrival time got delayed by 30 min. The driver did inform us an hour before so we can let our rides know. Overall very happy with the service. Would definitely recommend it if you're considering it as an option. read more

What a horrible experience. They overbooked our bus and didn't accommodate for 2 handicap riders. We had to wait for 5 hours until they found a man if to remove 8 seats to accommodate the 2 handicap people. Then Mega bus had to kick 8 people who paid and already boarded the bus off since the bus was over crowded and now additionally down 8 more seats. Five hours later, we are still waiting to go to Sacramento. We could have gotten there and back before Mega Bus gets this bus rolling. And to top it off, Mega Bus is refusing to give any of us refunds. read more

Horrible experience. If they cannot maintain a bus, they should retire it. The heat was not working upstairs on an overnight route. So cold air was blowing all night. Too cold to sleep. Full bus. Bathroom was also disgusting. I rode when the busses were new and it was great. Now gone downhill. read more

The MegaBus I was on was supposed to leave Burbank to S.F. at 12:10 am, we got an email 13 minutes before departure that they were running 60 min behind. Never got another email or update after that. They were an hour 40 minutes behind, so all of us getting on are sitting outside wondering if it would ever show up. When they finally did the bus driver was so rude, as he was barking out his orders of give me your number and you better put the bags in the right place. At first we were all thrilled it finally got there. Most of the way you could here how the bus driver was driving on the bumps on the side of the lane (the sleepy bumps) That did not make me feel safe. Then once at the rest spot we had to wait for the Sheriff to come because they did not catch a transient getting on the bus and taking a seat so about Kern county we waited 20 minutes beside the 20 minute break to wait for the cops to escort the transient off. We arrived in SF 2 hours late. I tried calling a customer service number but anything after 5pm does not answer. On the way back it was a little better in that it arrived basically on time but the same rude guy who barks out the instructions was with us again and still rude. Not as much driving by bumps so we appreciated that. Will never use MegaBus again!! read more

Good value for your money, however riding on the upper deck of bus was misrable from San Francisco to Sacramento and beyond . there was no heat, the bus was as fridged as the driver was when I asked that the heat be turned on. Her reply was she had no control over the heat or air on the bus, she stated that mantinence controled it she couldnt do anything about it. I did notice her area was well heated the blowers were on high. The lower level of bus was warm, but the upper was very cold the whole trip.The whole trip was unpleasant to say the least. If you ride megabus bring a warm jacket and some gloves or blanket. read more

Today I dropped my friend at Burbank bus station for his Megabus departure at 12:20 pm to San Francisco. We waited not 10, not 20 or 30 min but the whole hour before the bus arrived at 1:15 pm! Called few times to the customer service, but they had no idea what's going on with the bus; asked the driver why so late, he mumbled something... Do not recommend this service! read more

First ill say wifi doesn't woke I'm sure I sound like a broken record! It worked for a second literally one second.... Count to 1.... That's how long it worked for. Picture you getting your hopes up because you think your the lucky one that has free wifi; only to crash and burn in 1 second!!! All the movies and shows and Internet blogs about kim kardahsians butt that I can't look up now ugh!!!!! *sigh* anywho I still gave it four stars because the seats are clean there's plug outlets that WORK (for those smart ones that couldn't find them from reviews: there in the middle of the seats in front of you: ehem ehem: who's judging?) this is my first time and its quite packed but..... if you don't want someone asking to sit with you when there's other available seats for them to pair up with.... Just put your stuff in the next seat and stretch out and pretend to be sleeping... I was snoring and everything and people passed me and would stop in look but they took their seat elsewhere. Who wants to sit next to a snoring person with their shit everywhere and their headphones so loud that you would hear it the entire ride???? H! Gotcha b!tch! Lol but no this is a good ride so far and super cheap I will definitely ride this horsey ride! read more

The bus drivers are courteous, and the deal, if you reserve in advance, can't be beat. However, departure is disorganized, as a result of lacking an official bus stop and only being able to load or unload one bus at a time, as well as having no convenient place for passengers to wait. Buses tend to leave about ten minutes late, and on a recent trip the bathroom lacked both soap and toilet paper. The real issue, though, is that the heavily advertised free wifi only works on about one in every fifteen attempts to load a web page -- this has been true on two recent trips, so don't count on this feature at all. read more