Stay away unless out of pocket cost and insurance coverage don't matter to you. Dr. Campbell and…read morehis office have questionable business practices, and when I brought it up, they were dismissive and Dr. Campbell himself was very arrogant. The Christian persona and mission work he does apparently don't extend to his practice.
Last year, I had a crown that fell off and my dentist recommended that I see Dr. Campbell to make sure there wasn't a problem with the root canal that Dr. Campbell had performed prior to the crown being put on. I was in a lot of pain, but when I contacted his office, I was told he was going out of town on a mission trip and they would not let me see the other doctor in the practice because I had originally seen Dr. Campbell. So I had to wait 24 days to see him, in pain the entire time. When I finally got in, they took x-rays (and refused to request the existing x-rays from my dentist). They then performed a CT before I even saw the doctor, but when I questioned this, I was brushed off and just told that the doctor would go over everything with me. When I finally saw Dr. Campbell, he looked at the x-rays only and told me that everything looked great. I specifically asked if he could tell everything from the x-ray and was told yes. When I asked why the CT was performed, he only then looked at it and just said again that everything was great. He then walked me to the front office, handed off my chart and left. It was then that I was informed that I owed $150 for the CT because insurance never covers them. I said that is not acceptable at all for several reasons. The first is I hadn't even seen the doctor and he hadn't looked at any x-rays to see if a CT was even warranted. Secondly, I should have been told that the office would like to do a CT scan, but that insurance wouldn't cover it, and asked if I would be okay with that. The fact that it was just done and I was told after the fact that it wasn't covered and hit with a large bill is very deceptive and even unethical. At this time, I asked to speak with Dr. Campbell to let him know that I couldn't believe that I was being charged and expressed that things should have been done differently. His response was that it was needed for diagnostic purposes. I replied and said at first you didn't even pull up the CT until I asked about it and had already told me that you could see everything from the x-rays. He said that is just the way our office does things. However, their own website says of the CT scan, "Dental Cone-Beam Computed Tomography (CT) is a special type of x-ray equipment used when regular dental or facial x-rays are not sufficient." Since the x-ray had not even been reviewed, they could not have known that they would be insufficient (when by Dr. Campbell's own words, they were sufficient), thus the CT scan should not have been performed. A few days later, I wrote Dr. Campbell a letter, expressing my disappointment in the way the entire thing was handled and his response was "Roger that, sorry to lose you as a patient. My standards are my standards which are very high apparently compared to your value in my expertise and your dental health." There are lots of good endodontists in the Houston area - find one that doesn't perform procedures that he knows will not be covered and are of questionable necessity without even bothering to talk to you about the financial impact of his practices on you. We all know that performing the CT did not cost him anywhere close to $150, but keeping that profit was more important to him than his patient.
