I no longer recommend this dental office. When Dr. Brown retired, I continued to use this office…read more However, I was mis-diagnosed by Dr. Carrion. I had a cracked tooth and he recommended a crown. I asked several times if I needed a root canal and he told me no every time. Even after the crown, I still had pain in that tooth for over a year and was told different reasons every single time. Long story short, I ended up with that tooth being abscessed and had to have a root canal. The endodontist who did the root canal stated that it was very iffy if the tooth could be saved. That was several years ago, and I still have pain in that tooth. It will have to be pulled and an implant placed. I would not let this man near my mouth ever again.

Haven't been to a dentist in years, this place is great! Easy appointment, kept to their schedule,…read morevery friendly staff.

Very friendly office staff. Had a dental situation that needs immediate attention. I saw Dr Tran…read morewithin 2 hours. Very informative and helpful. Reasonably priced too!

The lack of accountability and professionalism this establishment demonstrated is disgusting. When…read moreyou get there Dr. Vi is friendly and welcoming but don't let that deceive you. I usually go to a different dentist so I already knew I needed a root canal & filling, but because it's so expensive I had to wait until I had the money. However, My gums got swollen and I started experiencing really bad pain to the point where I got 0 sleep that night, so I to Dr. Vi, since I'd heard she was good. The visit went well, I explained my situation to her and informed her I would be getting the root canal as soon as the swelling went down. She told me she would send a prescription to my pharmacy and I could pick it up that day as I'd receive a notification soon. Since the pharmacy was on my way home I decided I'd wait there till my prescription was ready, after a while of not being notified about my prescription I asked the pharmacist if my prescription was ready. I was told there was no prescription for me, so I called Dr. Vi's office and was told they were busy and would send it soon. About 40 min later I still hadn't received a notification so I asked the pharmacist again & again she told me no prescription had been sent. I called Dr. Vi's office again but they had already closed WITHOUT SENDING MY PRESCRIPTION!! Still I thought I'll just take Advil all day to ease the pain until tomorrow (Friday) not knowing they were closed by 12pm and still they didn't send my prescription on Friday. THURSDAY-MONDAY I had to go through excruciating pain, I got 2 hours of sleep if I was lucky with some nights not getting any sleep at all. Finally, Monday comes around I got ZERO sleep because the pain was so bad, I had to call them 3 times till someone finally picked up. I informed the front office I needed to talk to Dr. Vi due to my last visit and excruciating pain I also let them know I had not slept the entire night. I asked to talk to the doctor because I know she has to send the prescription not the front office and therefore I felt I should talk to the Dr. .She told me she'd let the Dr. know and have her call me back. About 30 min later I get a call back from the front office again asking if i had called due to my prescription, I said yes that the Dr. hadn't sent the prescription so I hadn't been able to pick it up Thursday. She said the Dr. did send the prescription but that they would send it again (I had a feeling that was a lie because I would of gotten a notification by text if they had sent the prescription but I gave them the benefit of the doubt). Still, I was polite and said thank you. Again, the pain is excruciating so I asked my brother to pick up my prescription for me. About 45 min after my conversation with the front office he left to pick it up (took him about 15 min to get to the pharmacy so it had been about an hour). My brother calls me & tells me the pharmacist told him there was still no prescription for me. At which point I proceeded to call Dr. VI's office again, I informed her the pharmacy had not gotten my prescription yet and was told Dr. Vi still had not sent it mind you every 15 minutes I'm having to use an anesthetic I had bought to help with the pain because it is so bad. At this point I reminded her I have been in extreme pain with little to no sleep at all but she was very dismissive and even said there are people at the office also experiencing pain. I could not believe she'd been so dismissive. I told her I'm sure there is and they should be able to get their medication today so they don't have to go through what I'm going through, I've been waiting since THURSDAY with sleepless nights, and extreme pain. And I've been polite and patient but that really got to me because it seemed like she was saying my pain was not important compared to the other people that were there today. She didn't apologize and kept denying that they had forgotten to send my prescription and said they would send it "again". My brother informed me the pharmacist had checked again to see if there had been a prescription sent for me previously but there was none and she even went out of her way to check if they had sent it to the wrong Walgreens and said if they had it, would show up in their system. They had not. Finally, I get a call from Dr. VI's office telling me they had just sent the prescription, I immediately received the notification so I know they lied when they said they had sent the prescription out Thursday otherwise I would of gotten the notification. They had no empathy and I never received an apology from anyone and Dr. Vi never bothered to call me.

This was one of the most positive and supportive first appointments I have ever had. Dr.Dang was…read moreincredibly friendly, conversational and open to hearing (AND actually listening) about my dental issues and past experiences without conveying even a shred of dismissive behavior as I've experience with others. It was a lot of fun discussing how we e both spent time in NYC in pasts lived lol. ALL of the assistance and receptionist were amazing as well. Everyone seems to love their work and actually want to be there. His space is fresh, VERY well designed and even trendy. This visit today was super refreshing, uplifting and I left with a big smile. Great Job Dr.Dang. You made an incredible first impression dude. I've bounced around a lot but i think i just found my "forever" dentist.

Okay, now this is hospitality!!! I got an appointment for a cleaning the same day. I walked in and…read morewas greeted with a smile and that is not often. I didnt have to provide my insurance or tdl card for the front desk because they already had everything they needed. I sign my consent forms electronically and took a selfie. I didnt wait even 5 minutes and I was escorted to take my first set of xrays. I got to my room and Victoria asked me what I wanted to watch on tv. I was cold and she went and got a blanket for me. Wow! This is top of the line dentistry and customer service. Dr. Angie came in and gave me a consult of my teeth and then the hygienist, Jenny came for my cleaning. She even applied chapstick to my lips which is a PLUS for me. They even give you a warm lavender towel to use after your cleaning. I am very pleased.

Sigh!! What a waste of my Saturday morning. I couldve went to the gym and been on my errands…read moreinstead of wasting my time here. Arrived at 840, completed paperwork, went to the back to get my teeth cleaned only for the lady to tell me she doesnt know when my last xrays were so I would have to pay for them. So, for at least a month (I made my appointment well over a month ago) nobody called to verify my insurance to confirm my xrays etc. Wow! What a bad first impression. Nice facility and the two ppl I interacted with were nice. Hopefully nobody else has to experience this since this is a new facility.

Best dentistry around! Super nice, got me plugged in and ready to go. The hygienist and Dentist…read morewere both really nice. Dr. Arellano made sure I was taken care of and took his time to explain things to me. This will be my spot for as long as I live here

Great staff! Very thorough. Very caring! Great atmosphere! Dr. Osina and Dr Montoya are the best…read more Love the front desk ladies! Cece is so friendly and helpful !

Staff very efficient, professional and polite. Office is clean. I have been going to this dentist…read morefor many many years.

I highly recommend Dr Pablo Janer and his team!…read more I've been looking for a really good dentist in Richmond TX for the past 6 years since we moved to the Richmond area, and tried several different locations and always ended up unhappy with service and dental work. However I'm so happy that I found Richmond Family Landing Dentistry!! I had an appointment last week for exam/evaluation and for cleanup and wow the service has been excellent throughout the entire process from calling to schedule an appointment to arriving and the ladies in the front that helped with the check-in process, to the xrays with the dental assistant, to the dentist Dr Pablo Janer, to the dental hygienist, everyone, and I mean everyone was amazing!! I'm extremely satisfied with the service provided by everyone in this office! The extra care that was given due to my allergies were so much appreciated. All employees were friendly, professional, understanding, and very welcoming. I have upcoming dental work already scheduled and I know I will be well taken care of and I look forward to finally having a dentist office I can count on and be satisfied with the results and services! Thank you Dr Pablo Janer and the whole team for being so welcoming and for such superb service! P.S. As an adult, I know you will love the goody bags and the adult treasure chest LOL!!

As a patient here, I always leave feeling so happy with my smile. I have my routine cleanings here,…read moreevery 6 months and I have had cavities filled. Dr. Pablo is extremely gentle and caring. I've never had a bad experience with his treatment. I have had prior dentists do work when I was not completely numb, Dr. Pablo will make sure you are completely numb before starting work. He and his team ensure that I am comfortable every time I visit. They use excellent equipment and cameras to make sure you see the cavity that they are working on! So the trust I have in this office is pretty high. I would recommend this office for anyone and everyone! 10 stars