Very convenient, pleasant and helpful staff. I was able to extend my rental from one day to a week…read morewithout any problem, and they were quick to assist during both pick up and drop-off

Returned my Penske truck, excellent customer service. Kevin and John Jackson were great. They…read morehelped us take off the car we towed on a trailer. Always get the loss damage waiver, I had a bit of damage to the truck, and thankfully it's fully covered. I will never rent from another company but Penske, their trucks are in better shape, they price matched Budget and U-haul and the loss damage waiver covers damage that is typically not covered by other companies. They have a million of other things to rent, almost anything that you would never need.

More pros than cons for this Uhaul location but a couple of quick notes in general:…read more1. The trucks themselves are barebones and haven't changed in the past 20 years. Home Depot has better trucks at better rates. 2. Moving can be stressful. Get their truck insurance for the peace of mind. Pros: 1. Easy to order online. 2. Plenty of moving tools and accessories for purchase at their office 3. The 15' rental truck comes with an extended gangplank for loading. 3. Gated parking for your personal vehicle with access codes to get in and out. 4. Afterhour customer support if you're trapped in their gated parking lot. Expect to wait 45 minutes or more. Cons: 1. This location closes early so don't take the employees word for it. Google said 5pm but the cashier guy told me it was actually 6pm. When I showed up at 6, the whole place was shut down. 2. Return the rental truck before the office closes or else you'll be using the self checkout process. The website was sluggish when I used it and can give the false impression that the check out process was completed. There's a $20 fee otherwise. 3. Another reason to return the truck before the office closes is the gates can malfunction and lock you in their premises.

How it went: Reserved a 15' truck for 6 days, two months ago. Confirmed prior to move date. Added a…read morehand-dolly. Pre-checked in the day before move, to confirm. Arrived 90 minutes after 9 am pickup and our truck with dolly was given away. Clerk said it was our issue, and to call 1-800#. Called, transferred to reservations, transferred to Massachusetts, transferred to Minnesota. We asked for another truck somewhere. Rep said we were out of luck and, with much attitude, asked if we were the kind of people who'd show up 3 hours late for a 2:00 haircut. Here's how it should have went: The clerk honors the pre-confirmation and gives a 6-day reservation a pick-up grace period like every other company does. Or ... the rep apologies for the confusion, explains the policy, and finds us another truck in the area. You left us without a truck for our move, coupled with an unforgivable bad attitude with everyone involved in your customer service. Never will I use or recommend UHaul. Inexcusable.

What a circus! Do not plan on renting a UHaul from this location…read more No one there has a clue regarding the UHaul business or process. Not helpful and not professional.

Marcus killed it. Called me back at 12 am to confirm my reservation. In a world dominated by…read morerobocalls and outsourced customer service, it was nice to be treated like a human for a change. If you're Marcus's boss, give the man a raise!!!

Just great guys cared about my situation, not just a sale. A diamond ring was found with their…read moreproduct and they didn't squeeze me on price. I'm grateful and now a loyal customer.

I rented a grill for our annual barbecue at work. Everything went smoothly, from ordering to return…read morepick up. The grill arrived right on time and was setup quickly. We did run into a bit of a snafu with firing it up, only because we'd not used one like this before. I called the shop and was walked through how to get it going. I appreciated the guy on the phone not speaking to me like I was a moron. The grill got hot quickly and didn't quit. We cooked burgers for 2.5 hours. The pick up was great the next day, too. Everything went off without a hitch, and I know where I'll get the grill again for next year.

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

I don't rent very often and when I do it is usually a truck for moving. I was in between…read moreapartments and had to rent a truck twice, once to move from apartment to storage and another time to move from storage to apartment...You get the idea. My first experience here was really easy, the truck was $39.99 + Tax and suited all my needs. There was some confusion over my method of payment, they authorize a card for $250 for deposit then you get charged after the rental is returned for whatever the cost is plus mileage, gas, etc. The $250 then gets put back on your card, well in my case they accidentally charged my card, luckily they were able to refund it and there was really no harm done. My second experience was just as easy, I asked for the same thing I had a month ago and there was no questions asked. Once I payed I notice the rate is suddenly $49.99 + Tax. There is no price listing I can find on the web site and when I asked about the change I was told they just moved their rates on the 1st of the month. Seemed a little fishy to me especially since it was May 1st and I was specific in asking for the same thing I just had less than 30 days ago. I would think at the time i was filling out paper work before actually renting the truck someone would have mentioned, "Hey, by the way our rates changed starting this month and it is different from your last rental". I didn't really feel valued as a customer who came back twice in a month to rent equipment and was a little upset I wasn't informed about the change in price. I guess I will stick to my normal process for renting when I need to...Cheapest Option Wins.

STILL HORRIBLE!! After two months, someone apologized for my experience but did not offer a…read morerefund. I have contacted Mayflower Properties (which owns the Knollwood facility) and no one ever gets back to me. Knollwood refused to give me the phone number for the Mayflower Management. I just want my money back! I paid $168 for a space I never ever used for one minute because it was unusable.

I reserved a 12-foot truck 45 days in advance of the date needed, which is tomorrow, hard stop. I…read morehad a reservation number. At 4:15 PM today, I was emailed by the "property manager" that they had no truck on their lot for my reservation tomorrow, they recommended that I could "call budget and see if they have a truck at another location." No offer of another tuck, no offer of assistance, nothing. Corporate Budget Truck rental tried to locate a truck, but I've had zero callback from them 3 hours. Glad I left notes on my reservation with their corporate customer service, but I'm SOL with this local outfit. Do not recommend; a reservation means zilch here.

I do not recommend anyone going to this location. Arrived with my reservation, the guy Gabriel aka…read morethe Manager decided to cancel my reservation without my consent. The place is dirty and shouldn't be in business. The other customer asked me why he was being an A$$Ho!e and I said your guess is as good as mine.

I worked with Derrick in Crystal and let me just say he is the most professional and amazing…read moreperson. If you need anything go to him wherever you can find him. Ask for Derrick and he will help you in any way he can.

They found 10 ways to hell in order to charge me. I had locker emptied cleaned and inspected on…read moreJuly 21, 2020. I had paid through December. They would not return 5 months of unused time even though they will rent locker to someone else. I felt uncomfortable being associated with this very shady business. I'm so glad to out of the dark side and into the light. Every single container with clothing was full of bugs! All my clothes had to be tossed. The elevator is unsafe. Dose not work half the time. My friends would not go onto elevator for fear of being stuck in it. They charge $5 or $10 to pay your bill by debit or credit card. They try to raise the price every time the bill is due. Three contact is shady. Make sure you read every word, and know they will follow through with every unfair charge they can get away with. I believe they make more money on unfair charges then they do renting lockers. It feels like dealing with a street dealer I feel a weight lifted from me finally getting tie cut. I will never rent a locker again.

This is the second year I have stored my RV in u-save park self storage…read more Always friendly staff and easy to get into unit whenever I need to. Felt that the area was well secured. Hope to use them again after this winter!!

My electrical works hookup works on my van and their trailer electric doesn't work so now I have no…read moreoption to retrieve belongings from grandparents before their evicted from their resort up north. Mark the assistant manager was unwilling to help in any way.

A mistake was made with price when I changed the day of rental…read more When I was at the store trying to figure out why I was charged more than my contact price I experienced the most rude and condescending staff ever. No one working appeared to be over 20 years old and they all had a chip on their shoulder. I was asked " don't you have anything better to do then argue over money." I know it's tough to get good staff but really??? Are these wet behind the ears jerks the best you can find. They did credit me and made me right but no one ever addressed how rude that staff is. Never again