Great response time! The rates are reasonable and they service both our heating and air…read moreconditioners.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had our oil furnace and ancient AC replaced with a full heat pump system, along with a new water…read moreheater, installed by Ash. They were amazing! Super responsive, great work, and really nice people. I'm so happy with the results. Highly recommend them!

Steve and his company installed our mini-splits in my house over a year ago in December/January…read more24/25. We paid $20,000 for two units. They worked fabulously for the first 8 months- we live in a Cape Cod built in the 50s with no heating devices upstairs. The bedrooms were warm and cozy in the winter, and cool in the summer. And they were so quiet! However, since installation, Ash has been flaking and ghosting me on appointments! So the background is that our mini-splits started pumping out cold air in mid-November '25. So I called for a service request, they came out, fixed it, and it only worked for a few days. I called for another service request a few weeks before Christmas, and I was told that someone would be at my house on a Friday - and no one came out, or called me to let me know they weren't. The next day I called, and they said they would come out that day [Saturday]. Their van broke down and they weren't able to come out, so Steve said he would come to my house the following day. He basically ghosted me all day until 6pm; he was out of state, and he nonchalantly replies "I was going to [come out to you] but the boiler [at my in-laws' house] had other plans for me lol." So he tells me that he would be at my house the next day, and he was and he did temporarily fix the mini-splits. He also told me that he would text me every day for a couple of weeks to make sure it was still working - and he didn't. The mini-splits broke down again. So one of his techs comes out to service it, it doesn't get fixed, and they said they "made an appointment" for April 1st. April 1st comes by, and no one has called or texted me about my service appointment. I tried to be nice and patient and give them a little time, so I wait until April 7th to text Steve, and I get ghosted again. So I call the business last week. He sounded like he understood my frustration, and said after he hung up with me, that he'll text me an appointment date. He doesn't. So I call the next day, and then he tells me we would have an appointment today on the 21st at 930 - and he doesn't show, and he ghosts me through text, and when I call the business, I get an AI voice mail instead of speaking to an actual person. So I now I have $20,000 mini splits in my house that don't work and I need to find a new HVAC company. It takes a lot for me to even leave a 1 star review, let alone a 1 star and an actual written review. I tried to give them the benefit of the doubt over and over again, but since they're ignoring me, I don't really have any other choice.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

I have been using State Line for a few years for oil delivery. Lowest price around, and always on…read moretime. I failed to keep an eye on our oil level recently, until the boiler wouldn't kick on, and placed a panicked call for service. The oil level was down to about 1/4 tank, but the boiler wouldn't fire up. Of course this was on a Sunday morning when everyone was getting ready for church. I placed a call for emergency service, and the technician came out within an hour, and after spending about 2 hours cleaning the line and trouble shooting, he determined that there was sludge in the line. He also replaced a couple of parts that were old and out of date. I ordered fuel on-line, which was delivery first thing Monday morning, and we were back in business!

Woke up with no heat. One call and a service technician was at my home within an hour. Great and…read morefriendly service. Oh, one more tidbit, the on-phone support staff are always professional and caring. Paul W.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

A week ago our water started to turn off and then come back. Called Shaffer Beacon and it turned…read moreout my 40 year old well pump was shutting down on overload. They scheduled to replace the pump the following week and Randy and his crew did an amazing job. Pulling a 40 year old pump that's 185 feet down isn't an easy job. They replaced the pump, the piping, the wiring and the pump cap, so everything is brand new. They also suggested, and I agreed, to replace the 40 year old pressure tank rather do it later on a separate service call. Unfortunately for Shaffer, Randy is retiring next month, which will be a great loss, but I'm sure his assistants will fill his shoes. Next will be the 40 year old boiler and 40 year old oil tank

Was a satisfied client of Beacon Mechanical for many years. The new ownership deal is questionable…read moreto me. They called to do an annual service on the A/C. They stated that there would be a $60 fee to drive maybe 15 miles and then a $180 hourly charge. I went elsewhere for under $100.

Recently had our Central Air system replaced. The workmanship was outstanding, and they left our…read morehome clean when the job was finished. The new system runs quietly, cools the house perfectly, and has made a huge difference in our comfort. It's clear they take pride in their work and care about customer satisfaction. Peter

My mother's condenser stopped working at worst possible time this summer. This company also…read moreinstalled my home air-conditioning system so I knew they were reliable and trustworthy. I was able to get them scheduled for a couple days out, on a Friday afternoon end of day no less, and the technician was able to diagnose and fix the unit within 10 minutes. Matt was very professional and explained everything. Appreciate the service from this company. Thank you.

A Plus was my best option when replacing my entire central A/C. I have gotten 10 quotes and I went…read morewith A Plus because they had the best warranty 5 year parts and labor and 10 years on the unit. They also fixed my airflow problem with the old unit. Everything they installed was perfect and up to code. Overall experience was excellent and price was reasonable. I definitely would recommend them. I look forward to using them to maintain my new system.

Avoid this place. They do not troubleshoot very well, they will make you get unnecesary parts…read morerather than troubleshoot the issue first. They do not care to retain their customers, and service is sub par. If you vocie your concerns to the owner they jsut simply hang up on you. Shame, used to be a great company before the original owners sold the business. They also overcharge for their services. I am putting this review on behalf of my elderly father (not tech saavy).

They actually did a very good jod installing our AC sevetal yrs ago. The pronlems came when it time…read morefor servicing\maintenance etc. They would constantly either be a no-show or come on the wrong date. No matter how many times I stayed with him on that it just became so obvious that they just have not got that part of their business together. Unfortunately I had to fire them and just went with the people that did our normal heating cleaning. Really unfortunate

I highly recommend Omni Mechanical. After my heater let go I was dealing with a flood in my…read morebasement. Omni came out promptly and explained what my options were and scheduled service for the next day. I was surprised they could make the installation so quickly and I was very grateful. The technician suggested an additional safeguard for the Water Heater and I was happy to have them install it. at first, I was skeptical to have additional cost, but it was the best thing for the protection on my home for the future. Omni provided Excellent customer service that could be difficult to find today.