Will recommend this company to all due to the following:…read moreQuality work Pricing was acceptable 5 year Guarantee is great Service was excellent

I got an oil change and tire rotation done today. Owen is running an amazing business with warm,…read morefriendly, and informative staff members. The process was extremely streamlined and straightforward. While I waited I received a text with my inspection report that included photos of each item inspected. I especially felt at ease because the atmosphere was welcoming, which is important to me. Overall a great experience and I would recommend this business to anyone. The waiting area is stocked with goodies and treats and fresh flowers. The attention to detail is appreciated!

I was in a need for an oil change. They don't take reservations, but I was able to get right in…read more Service department was quick and accommodating. While I was waiting I checked out some new cars. Salesman were friendly and informative. When I'm needing service, I'll definitely go there again.

TOTAL SCAM of a parts department!!!!! Did not respond for 12 days after purchase!!!! Then lied to…read moreme and Justin did the complete opposite of what he said he was going to do!!! Here's some cheap advice! If you can't handle an ebay account for your business, then DON'T have one!!! BAD BAD SELLER!!!!! I can't say enough bad about these scammers!!!! If I could have given these ZEROS zero stars I would. I gave him MANY chances to make this right and he didn't. When I tried to contact multiple different managers of this crap hole of a business NO ONE would answer the phone or call back. SAVE YOURSELF THE AGGRIVATION AND AVOID THIS POORLY RUN BUSINESS!!!!

B&B Auto, McHenry has been servicing my car since they opened. I've always received great service…read moreand fair pricing. But they outdid themselves the other day. The initial estimate for undercarriage work was very high because several major components were suspected to be failing. Once they fully inspected and disassembled it, they found that many of those parts were actually in good condition and didn't need replacement. The final cost was far lower than expected. Thanks Phil, Coty, and the mechanics who worked on my car.

Took my car to B&B today for new brakes and a once over before taking my car on a long trip. I was…read moreblown away by this place. It came highly recommended by a friend and it did not disappoint. Professional and thorough. I will definitely use them again!

It's fine, but the lack of weekend service hours and no loaner cars is a bummer. Plus I feel like…read morethey suggest optional service repairs I don't REALLY desperately need done. The 15% off on service from Costco keeps me loyal, though.

I'm honestly getting sick and tired of companies charging a 3% surcharge for purchases made with a…read morecredit card... especially when they suggest that I can "save 3%" by using a debit card. I've been a customer here for almost a decade, but I am FIRMLY committed to no longer doing business with anywhere that charges this 3% fee instead of simply including it in their prices. Also, the 3% surcharge is not mentioned anywhere on the written estimate I was given, and wasn't point out until after the work was done and I was about to pay. Then, after I indicated that I wasn't happy, I was told by the guys working the desk that EVERY shop in the area is doing this. So I decided to call, and after 5 shops that are all within 1 mile of this shop, literally NONE of them are doing this. Don't get me wrong. I like the guys at Douglas. But Even more than that, I really don't like being lied to. I won't be going back.

We've been well served by Northtown for over ten years. We trust Northtown with our safety checks,…read moreregularly scheduled maintenance and oil changes, tire repairs, tire purchases, brakes, exhaust, engine, transmission and electrical repairs on multiple vehicles. We've never had a concern about the quality of the work or the fairness and value of the investment for each visit. Larry and the rest of team Northtown always help us to decide what is required for safety and if/which repair is justified for our intended use of and expected remaining ownership for each vehicle. Before any road trip we schedule a visit to make sure all is safe. Our lives depend on it. We recommend Northtown without any reservation.

I found myself in their parking lot early A.M (car just died) anyhoo as I am in tears the manager…read morepulled in. He immediately approached me to make sure I was ok. I told him what happened and I couldn't help but cry because this was during Covid I was pretty much homeless with my husband living at the Drake Motel and had no income. (I was on a job hunt and my husband's disabled) I got the call saying it is my alternator but ALSO was given the best news I could have that not only touched my heart but helped me remember..."There ARE kind people out there still." Their own employee Carlos along with Mike I believe paid for the alternator and the labor with the money in their own pockets!!! You want your auto fixed by Mechanics go elsewhere however if you want your car fixed by not only great mechanics but mechanics and a business that has HEART Come to Northtown Auto Thank you SO MUCH!!!!

Purchased a Silverado 2026 today. Ed in Sales, James in Finance, David all wonderful!read more

I stopped in to look at a car that I saw out front when I was driving by in the morning. I went in…read moreto ask how much it was and found that it was way over market value. When I started to tell them, they started to give me BS reasons why it was over market value. "It's clean " and "when we plug it into our system"this is the price they go for". There's nothing more I hate than bad faith sales practices. I looked up the car on Carfax later and found out that it has accidents on top of it. That is not the definition of a clean car. PS I was in the market for that car and I have done lots of research.... I bought a better one for market value, stay away from these people.

Rich did an amazing job on my Jeep Renegade... a mysterious issue I was having and he would not…read morequit until he figured it out. Fair pricing for expert service!!

A friend referred me to this business for my wife's vehicle, and thank God he did. We have used…read morethem multiple times for multiple vehicles since. It started when we had an issue at an area dealer who quoted me a price that I felt was totally inappropriate for tires and told us we needed new brakes and brake pads for my wife's car when I did not believe that to be the case. When we stopped by Cary Tire & Auto Center, they were able to get us quality tires far cheaper and they confirmed that our brakes were not ready to be replaced yet. That single trip saved me over $1200 that an area dealership wanted for the same service... Also, the service has always been very pleasant, they have squeezed us in on short notice, and provided a rental vehicle when needed. I have recommended this business to numerous people and will continue to do so.

As you can see I don't normally review anything but restaurants and food, but this place is really…read moreexceptional! I've known Chris since my "previous life" as a photographer and photography studio owner. We had met at a networking event and hit it off and I've been using him now exclusively for the last 6+ years. They are not going to over charge you or charge you for things you don't need. From the time you arrive you are treated like an old friend. One simple word to describe CARSS--INTEGRITY! Just look at the other reviews... This is the ONLY place EVER that I have seen 5 stars on all reviews. They truly are: "Driven To Keep You Driving." Happy Motoring! --Chef JB

DO NOT COME HERE! They are dishonest, refuse to accept fault after they break things while working…read moreon a car. My car has been at that shop for almost three months. We are furious with the service here. The lack of communication is just disrespectful. They will over charge you and use crappy parts. My car ran before I took it here now it can't even drive and they only made it unsafe for the road. They installed a radiator and broke the fan. Disconnected the PCV valve which caused the car not to be able to even run. Make claims about other shops being really bad and dishonest. Update: We got the car back with scratches on the driver door and back end and missing a bolt from the air box. I REPEAT NEVER BRING YOUR CAR HERE!!!