I have been going to McLaughlin's since 2023 and I plan to while I live in the Northeast PA. For context, I am a young adult who knows nothing about cars and can easily get scammed. A typical call between Rick and I goes something like "Blah blah blah car stuff and information I should probably know about" and I say, "okay whatever is best!". That is the type of interaction where I could get scammed to an insane extent but Rick always has my back. I've dropped by car off many times when there was an engine light on or I just did not feel comfortable driving it, and it is typically repaired within the same day (and if not, within 2 days MAX). My boyfriend who worked as a mechanic eventually ran the numbers and said that Rick does really good work and is very honest and prices it reasonably. Through out the years, I've gotten the starter replaced, frequent oil changes, and my inspection. There has NEVER been an issue with Rick or his work.  As someone who could really only tell the difference between an SUV and sedan and poured coolant in my power steering the one time I tried to work on my own car (which shows how inexperienced I am and trust me, I've tried learning. Cars don't work well with my brain), Rick has always provided the absolute best work. I am located in Philadelphia at the moment, and I still will drive to Rick's just so I can support the business and go to someone I trust. I highly recommend! read more

Mclaughlin's is very transparent and got me in quick for a state inspection. My car is running smooth no issues. I will definitely be coming back to this place in the future read more

As a single woman whose understanding of cars doesn't go much beyond where the key goes and how to start the car, I have found that McLaughlin's Automotive is a great place for any and all problems I might have with my car. I never feel as if I'm being talked down to. I have never feel like the prices for repairs are not affordably fair. If I take my car in for one thing, if something else is needed, I am always first called, the needed repair is fully explained to me and the cost given. I have been to others, but, this is an auto service you can depend on, skilled, reliable, dependable, responsible. They care not just for your car but you. read more

I never know what I'm doing with car repairs which many women know can go wrong. I trust Rick at Mclaughlin's and would trust no one else. I always feel confident about what he suggests and he is also very laid back and down to earth. Definitely go! Don't think about it. read more

Went in today for fixing a break light that was out and it was quick and very reasonable!

McLaughlin's offers a wide range of maintenance and repair services for cars and trucks. Its services include oil changes, emissions tests and inspections. I have been going to McLaughlin's for almost 8 years now. Most of my experience with them is for vehicle inspection and oil changes. They have never over charged me or told me that I need something replaced that I wasn't already expecting. I know there are some places out there that make stuff up just to get money out of you, but McLaughlin's hasn't done that to me. Most times my vehcicles pass inspection without needing anything. They are very prompt and don't keep the vehicle for longer than necessary and they always call to review their findings before doing any work. read more

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My old school Pops who did most of his own repairs on our hoopty mobiles taught me at an early age to never trust an auto mechanic. They're all snake oil charlatans who are out to get your money by making you get repairs/replacements of things that are completely unnecessary. Especially those mystery sensors that trip the check engine light 2 weeks before your damn inspection. McLaughlin's was no exception to this rule when I begrudgingly took my car in for a control arm repair on my old 04 Civic. They were the best price out of 5-6 shops. Then came the need for some motor mounts for my "nice car", our 05 Altima. Then one of the guys helped me with my little tractor tire that came off it's wheel. With each experience, I went from singing the woes of Adele to the cheerful praises Colbie Caillat in my bipolar relationship with auto mechanics. No really though, these guys are straight forward, not overpriced, transparent, and trustworthy. I highly recommend, especially if you have older rides like me. read more

I was looking for an Auto mechanic since i recently relocated to West Chester. Read several reviews on various sites that gave McLaughlins high marks for good customer service and quality of work. I was not disappointed, Rick had me in and out in a couple of hours for an inspection and an oil change at a VERY reasonable price. ill be using him for all of my future work on my 2 vehicles. thanks Rick!! you made a new customer very happy today read more

I've always been pleased with the work on all my [old] cars here. They will even inform me of pending issues that will eventually need attention instead of insisting that it's an emergency repair. i took my toyota van to a national chain store for tires and they told me about an oil leak that was so serious it needed $800 of work right then! I declined and took it to Mclaughlin and they simply promised to keep an eye on it whenever I brought it in. They have kept my son's 1993 Mazda 323 running well and passing inspections for years. I hope he expands into the empty 7-11 connected to his facility. And- I can walk to and from my house when I drop off a car. read more

These people are the most dishonest people I have ever met! I wish I could give them a 0 stars rating, because a 1 star is being too nice to them! Where do I start? I took my car in for a service engine light check up , and was quoted $800 for a part I did not need. Took my car to another another shop and turns out the problem was an electrical switch that was disconnected!!!! Price to repair? Ready for it ? well $150 !!!! Unbelievable, just unbelievable. I can't believe anybody could be so dishonest. The worse part is, they quoted me without even so much as reading the code that caused the engine light to come on. So they basically tried to rip me off . Disgusting. STAY AWAY FROM THEM!!! read more

Can not say enough good things about McLaughlin's. As a woman, I am always a little weary going to the mechanics for anything as I often feel like I am being taken advantage of. At McLaughlin's this was not the case, the technicians were friendly and honest about the service my car needed. I will definitely be making McLaughlin's my regular service center for my vehicles and will be recommending them to everyone! Thank you McLaughlin's team, you are all rock stars! read more

I have been going to McLaughlin's for over 17 years. I will not go anywhere else. Everyone there is friendly, knowledgeable, fair, and honest. I have a 17 year old car and they have kept it running for me without taking me for a ride financially. They will tell you up front if there is something that may need attention coming up and they will keep an eye on it for you. Then when it's time to have a repair done they will take care of it. Bottom line, if you are looking for honesty in today's world and if you are willing to enjoy having service that is truly needed, then McLaughlin's is for you. If you have never been to their shop, please stop in or call. Schedule an oil change and relax knowing that it will be done right the first time. With no surprises. read more

Told them what the problem was with my car and they said they could fix. Dropped off and then got a call saying they actually couldn't fix the problem. Then tried to charge me after fixing nothing. read more

If I could give I would. I started going to these guys when I moved to West Chester. I took all 3 of my cars there. When I took my truck there for a leak to get fixed I was told it was a water pump. I had it fixed. Same day I picked it up and it was still leaking. I took it back. This time I was told it was the radiator. They offered no refund and said that the leak must have happened on my way home 6 mins away. I accepted their assertion and paid for a new radiator. Picked the truck up and it was still leaking. Called them again and they said bring it back for them to look at it again. This time they said it was power steering and that I need to keep it filled until I get it fixed. Again they refused to say it was the same problem I initially had. This time I was buying their story and I had my truck looked at by another company. The 2nd company, knowing nothing of my of previous repairs told me my transmission fluid was leaking due to the installation of a new radiator and the mechanic didn't connect the hose properly. And if I didn't bring my car to the 2nd mechanic as quickly as I did I could have lost my transmission this after paying over $1,000 already in repairs. Powers steering was not leaking and not an issue. 2nd issue was on the second vehicle I brought to them. This happened prior to my first incident. I took my son's car in for an inspection and was given a short list of things needing repair new muffler and ball joint bearings. A year later and after the incident above I took my son's car to another inspection place and asked them to specifically look at the two problems I was told by McLaughlins. This new company said the muffler was relatively new and in very good condition and the ball joint bearings looked fine. After this report I got in touch with the gentleman I purchased the vehicle from and found out that the muffler was just replaced prior to my buying the car. I called McGaughlins and spoke to Rick and told him about these situations. He never once apologized and only made excuses for his pathetic business. The workers come off as nice compassionate guys, but under the hood are slimey rip off artist. BEAWARE read more

Well they definitely pulled one over on me. I guess because I'm female, they figured I didn't know any better, and unfortunately I didn't until afterwards, but they charged me $99.95 for a full-synthetic oil change. I learned afterwards that I was had. Ridiculous. Also the place wreaks of cigarette smoke. Gross. read more