Great service by Judy! Very attentive and empathetic, one of the best customer care I experienced. Thanks so much for your help in getting our family a great lease! read more

This is my 9th lease experience with McKenna and as always - my experience was Outstanding! Special thanks to Axcel and Henry for always finding my requested car build combination and working the numbers! You guys are absolutely the best and the McKenna's are lucky to have you! read more

We had a great experience working with Noah at BMW. He was professional, friendly, patient, and never made us feel pressured. He made the whole process simple and comfortable, answered all of our questions, and genuinely cared about making sure we were happy with the deal. We're very happy with our BMW and really appreciate the way Noah treated us throughout the entire process. He's a great salesperson and, more importantly, a genuinely good person. Highly recommend Noah -- we'll definitely work with him again in the future! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

I believe a dealership is as only as good as the people that work and believe in the organization. And people like Bri Hermosillo made me a loyal customer of McKenna BMW. I have been a BMW owner since 2006 and my first time getting a car at McKenna was with Bri. I felt as if she listened to everything I needed and didn't make the relationship a superficial one. I really felt like she treated me like family. This is why I sought her out specifically for my next BMW. This is my second BMW from McKenna - all thanks to Bri. In the past, this wasn't the case at McKenna - and McKenna is my closest dealership. But, the culture at McKenna is amazing and it shows because I have gotten my last two VW cars from McKenna VW and Wesley was incredibly amazing and caring. This is what a real nurturing dealership does. Hires and allows their sales team to be good people and meet the customers needs. Just like Adriana Caraballo, JT Towns, and the many others I have had the pleasure to come in contact with. This is why McKenna will always have my trust and my loyalty from here on out. read more

A big thank you to McKenna BMW in Norwalk! About a week ago, my daughter and I went in to purchase her BMW, and we had such a wonderful experience. Mo Ali, the General Manager, was amazing and took the time to walk us through everything, including explaining GAP insurance and other important coverage my daughter should know about. Judy also guided us through the entire process and was exceptionally helpful, and Roxana in Finance made all the paperwork easy and stress-free. Everyone was so welcoming and treated us like royalty. We truly appreciate all the help and great service! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

My car was totaled in a wreck, and I urgently needed a new one. McKenna had a hybrid 5 Series listed for sale, so on Saturday night I clicked to check its availability. Almost immediately, I received an AI-generated text asking when I'd like to take a test drive. I booked one for Sunday afternoon and made the 45-minute drive to the dealership. When I arrived and said I was there for my scheduled test drive, no one seemed to know anything about it. Eventually, I was directed to "J," who couldn't find the car in their database. Frustrated, I pulled up the dealership's website on my phone and found the listing myself. After poking around for a while, she apologized and told me the car had actually been sold two days earlier. Naturally, I asked why it was still listed on their website--and why their AI had scheduled me for a test drive of a car that was no longer there. She explained that they'd been having "problems with AI" and wasn't sure why the system hadn't recognized that the car had been sold. So, the AI's "intelligence" was pretty questionable, and I wasn't exactly overwhelmed by the human intelligence either. What a waste of time. I did, however, learn a valuable lesson: Always call first and talk to a human before making the drive. read more

Joshua was authentic, honest, and upfront throughout the entire sales process, which made me feel comfortable and confident from the very beginning. Judith provided an exceptional client experience by taking the time to explain all of the amazing features in our new X3 and adding a beautiful bow that made the delivery feel even more special. Katrina made the financing and signing process completely seamless and stress-free. A special thank you to Robert in the service department for helping start the entire journey. BMW McKenna exceeded our expectations from start to finish. The professionalism, attention to detail, and outstanding customer service made this one of the best car-buying experiences we've ever had. Highly recommend! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

This is my second car with them, and once again the whole process was super smooth. Moe, Axel, and JT took care of everything and made it easy. Katrina absolutely slayed in finance and kept everything moving. I looked at the car, they got it washed, and I was out. Big thank you to JT for making it happen! read more

Ask for Edgar!!!! My experience at McKenna BMW was a 10/10!!! From the moment that we walked in we were greeted with great customer service and welcoming energy. Edgar made the car buying process so smooth and easy. Edgar showed me the inventory and was very knowledgeable about the vehicles and their products. Going into the dealership, I had a number in mind and the team met my goal! Not to mention, his consideration to bring an umbrella to make sure I didn't get wet while looking at the vehicles. Additionally, the finance Manager Roxanna was also wonderful and kind. She explained all the maintenance packages thoroughly and answered any questions we had. Overall it was a quick process which was nice. Highly recommend buying your vehicle with Edgar at McKenna BMW!!! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

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Bought a pre-owned Lexus. They wrote that that the car was "meticulously inspected." Given that it's a large dealership, one would think that thy did at least the minimum upkeep. Nope. Found out later that the oil was dirty, the sparkplugs are filthy and the water pump was about to blow. I DO NOT recommend this place for a used vehicle purchase. read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

I just don't understand if your service drop off is at 9:50am with an apponinent but my service technician was in a meeting till 10:20am to check me in. Why even have that time slot available? I even showed up early at 9:40am to make sure that I would be able to get my car done same day that was recommened by your technician. I was also intrested in buying a BMW X3 that my sister wanted but your sales representive didn't want to go show me the car. He just showed me what was online. At that point you have lost my business. I'm buying a Lexus NX. Lexus and Toyota have better customer service than BMW. read more

Great customer service from start to finish. Angel, Memo, & Mo took the time to understand what I wanted and helped me find the perfect vehicle within my budget. No pressure, just honest advice and excellent support. I would definitely recommend this dealership to anyone in the market for a BMW. read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

I'd give no stars for this place however that isn't an option. The customer service is trash and their service center is horrible. I left my car here for a recall repair and when I came back to pick it up there was a fresh scrape and dent on my drivers side door. What was interesting was that the first thing Rob said to me when I picked up my vehicle was how he noticed the dent ((scratching my head)) I told him that wasn't there when I dropped the car off and he insisted it was. Telling me he has video. Yea video of the walk around of my vehicle AFTER I had already dropped it off. I told him I wanted to speak to the service manager who conveniently wasn't there and then I asked to see video surveillance from the garage in which they conveniently didn't have. Needless to say, do not drop your car off here. These people are shady and irresponsible!! Trash! read more

This is our third BMW X6 from this dealership, and this time we upgraded to an X6 Competition. We couldn't be happier with our purchase. JT made everything feel easy. He is extremely knowledgeable in his field and answered every question with confidence and clarity. Throughout the process, we felt completely at ease and well taken care of. If you're looking for someone who provides exceptional service and truly understands what the customer needs, JT is the person to work with. Highly recommend! Will continue to return to McKeena for any other car needs in the future. Thanks JT ! read more

McKenna BMW - JT and our X6 - Car Dealers Near Me - Norwalk, California

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We stopped at McKenna BMW Used Car Sales in Norwalk to look at a 2022 BMW i7 M50 with about 47,000 miles. We liked the car and took a quick test drive. I was very upfront with the salesperson. The car was listed around $52,000, and I offered $45,000 if we could make a deal that day. I specifically told him I knew my offer was low and didn't want to waste his time. He said no problem, the worst they could say was no. He then drove us across the street to the main dealership. The sales manager came out, said we were too far apart, and offered about $1,000 off. I politely declined and explained again that this was why I had been upfront about my number from the beginning. Not reaching a deal was completely understandable. What wasn't understandable was what happened afterward. The salesperson and manager walked back into the offices and disappeared. After waiting outside, we realized the salesperson who had driven us across the street wasn't coming back to take us to our car. We ended up having to cross a major street on foot, around ongoing construction, to get back to it. I have no issue with them declining my offer. But if you choose to drive a customer across the street to continue a negotiation, basic courtesy would be making sure they get back to their car -- even when you don't make the sale. That's what turned a simple "we couldn't agree on price" into a disappointing dealership experience. read more

Bri was excellent to work with. she was professional, polite, and knowledgeable. We weren't set on purchasing a car that day, but her excellent customer service sealed the deal. read more

SHAME ON YOU AND YOUR MANAGMENT! My husband visited the BMW dealership in Norwalk today fully prepared to purchase a BMW M3 with cash. He owns a successful company, but after a long workday he arrived in his Prius wearing his work uniform and an old T-shirt. Unfortunately, it became painfully obvious that he was judged based on his appearance rather than treated as a serious customer. When he politely requested a test drive for the BMW M3, the sales representative told him he needed to "check with the manager first." After some time, the representative returned and informed him that the manager had refused the test drive, without providing any legitimate explanation. My husband remained calm, respectful, and humble throughout the entire interaction. He did not argue or cause any scene, he simply left. However, the experience was deeply insulting and incredibly disappointing. What speaks volumes is not only the behavior of the staff, but especially the attitude of management. A luxury dealership should treat every customer with professionalism and respect, regardless of what they wear or what vehicle they arrive in. Sadly, this dealership failed to uphold even the most basic standards of customer service and human decency. People should never be stereotyped or looked down upon because of their appearance. Today, your dealership lost valuable customers because of that exact mentality. We will absolutely be taking our business elsewhere. Once again, SHAME ON YOU, you guys do not deserve even 1 star!!! read more

My husband and I stopped by to browse and we were greeted immediately by Adrian M. (Sorry your last name was long and it didn't stick in our head haha) Just wanted to say thanks again for the great service during our car search. We've had some stressful experiences at dealerships before, but you were patient and never made us feel rushed. We were impressed with your knowledge of the different models; you answered all our questions without a second of hesitation. More importantly, we really appreciated your kindness and the fact that you gave us the space to explore our options without any pressure. I'll definitely be recommending you to our friends and family! Thank you! read more

Was made a fool out of and discriminated against. They really enforced me to finance through them when I already had a pre approval check from my credit union. If I wasn't a young black man I do t believe they would've went around reaching out to Navy federal to push my credit instead of asking their own finance and trying to dig into my credit based on the assumption navy federal wouldn't have money on the check. There are step for step instructions for the dealer on the check they blatantly ignored it and fed me with what they wanted because they didn't believe I was capable of being approved after my pre-Approval? They went around the law when they really didn't have to run my credit with their financing. I've already done financing so you guys ignored the law and all they had to do was use an OFAC tool read more

The most unethical team in this dealership. The rep Bri set up appt and same time I was looking and examine the car she sold the car to people who walked in after. She didn't want to lose the sell so she made me wait and took application with the other client. The manager axel didn't do anything. I am going to make an official complaint to their owner. If you want to deal with super shady people go to this place. read more

AMAZING EXPERIENCE!! From start to finish, I felt so welcomed by the General Manager, Mo Ali. He was super helpful in getting me out of my old car and into a brand new one with an amazing deal. We were there for a couple of hours, and Mo remained so patient with me, making sure all my questions were answered and I was happy with my purchase. 10/10 would recommend this dealership read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

My salesperson Jakob was great to work with. We handled most of the deal over the phone, and after a couple hours of back and forth, we got it done. I really appreciated not having to make multiple trips just to land a solid deal. I'll be honest--my first BMW purchase about 3 years ago wasn't a good experience, and a big part of that was the management at the time. Because of that, I was pretty hesitant to come back to McKenna. But this time felt completely different. The new staff and sales team made me feel valued and respected throughout the process. Jakob (100% recommended) really came through and did his best to get me the terms I was looking for, which made a big difference. Overall, a much better experience this time around, and I'd definitely come back and work with Jakob again. read more

McKenna BMW - 2026 BMW 530i - Car Dealers Near Me - Norwalk, California

I recently bought a car from Guillermo Cruz at McKenna BMW, and it was hands down the best car buying experience I've had. From start to finish, he was informative, welcoming, and made the entire process feel easy and pressure-free. His customer service was excellent, and it's clear he genuinely cares about making sure his customers are taken care of. If you're looking to buy a car here, ask for Guillermo. read more

Awesome team! Mo Ali General Manager helped with the whole experience. They have the best team.

From my experience, I had a very pleasant and memorable experience at McKenna BMW. I was in the market for an M2 and kinda already knowing what I want. I had saw their listing posted on their web and stop by to visit. Prior to this visit, I had test driven a M2 already and I know what to expect. I was greeted by Judith who helped me further look into the M2 I wanted. I like what I saw and decided to go through with the purchase. Judith helped set me up for the loan application and I wanted to know what would the final out the door price, which they provided quickly. My sales manager Joshua was nice and willing to negotiate a good deal for getting the car, which we agreed. My financing manager was Robert who helped finalize the paperwork while the car was being washed. Afterwards, it was a wrap and I was ready to drive off with my car. It was around maybe close to 8:45 pm and the whole staff had stayed behind a little after closing, which I did appreciate very much. Although I had came late in the evening, I was in and out of there in a reasonable amount of time. Judith, Joshua, Robert were all friendly and professional who helped me out with the whole process and I can't thank them enough for it. I never felt any sort of stress with buying a car from them. I will certainly be back to do more business with them in the near future. read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

I am very happy with my new lease and would like to extend my gratitude to the McKenna BMW team. I especially want to recognize Jesus, who was incredibly knowledgeable and helpful throughout the trade-in and upgrade process. Jesus made the entire process short and easy which is great when you car shop with a toddler. So Jesus takes the brownie points! Thank you again! As a loyal customer now on my fourth BMW lease, I am pleased to continue my relationship with McKenna BMW, where I first started in 2018. Mo Ali the BMW Mckenna Manager was so kind to follow-up with me and made my experience complete by making sure I was 100% happy with my lease and took care of my small concern I had with my floor mats. Thank you for saving the day. The cherry on top is getting the VIP benefit at McKenna and having complimentary carwashes, which I love. Thank you so much McKenna BMW! read more

McKenna BMW - Car Dealers Near Me - Norwalk, California

We recently purchased a BMW and had an amazing experience working with John Town aka JT at Mckenna BMW. From the moment we walked in, he was friendly, knowledgeable, and never made us feel pressured. He took the time to walk us through all the features of the car and answered every question we had. The entire process from test driving to financing was smooth and stress-free. We really appreciated his honesty and professionalism. If you're looking to buy a BMW, I highly recommend asking for John Town aka JT . We couldn't be happier with our new car and the service we received! read more

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Huge shoutout to McKenna BMW. This was truly the easiest car leasing process I have ever had at any dealership. Bri, my sales rep, was truly amazing! They beat every other deal I was able to find and truly went out of their way to get me the best price. 10/10 experience. I will definitely be coming here from now on for all my car needs! read more

My wife purchased an X5M from Jakob (sales person) and Henry (sales manager). The process took a few trips to the dealer and there was never pressure to make a decision as my wife considered varouous packages and colors. When the time came for negotaions, my interactions with Henry were straight forward and fair. We felt well treated and like we got a good deal. This is our 3rd BMW from Henry and first from McKenna. There will be more. We fully recommend the dealer, Henry and Jacob. read more

Miguel Cardoso did a fantastic job making sure we got the best deal possible. His customer-first mindset, professionalism, and supportive approach made our purchase experience one of the best we've ever had. Thank you Miguel, for going above and beyond. Keep up the great work! read more

My salesperson Judy (Judith) made the purchase of my new X1 a breeze! She is transparent, understanding, patient and efficient. From the test drive, it felt like I was with a friend who genuinely cared about my best interest. Cannot say enough positive things about her! She made what has the potential to be a stressful experience a great one. I would recommend her & the team at McKenna (Roxanna in finance is also amazing) to anyone looking for a pain-free, enjoyable, car shopping experience. Thank you so much! read more

Excellent experience at McKenna BMW. I recently purchased a brand new BMW X1 M35i, and the entire process was smooth, professional, and hassle-free. The team was knowledgeable, transparent, and respectful of my time with no pressure throughout the purchase. Special shout out to Miguel and Mo, they were awesome, transparent, and a pleasure to work with. They worked with me through the entire process and we were able to get a deal done. I'm extremely happy with both the service and my new BMW. Highly recommend McKenna BMW to anyone looking for a new or used vehicle. read more

*** THIS IS FOR PARTS. HEED REVIEWS ABOUT ORDERING KEYS *** I hate having my time wasted. I'm from Vegas and I called TWICE to verify before coming in. I spoke to Dwayne and Leo to verify price for a replacement key and the requirement to get one. I'd get a replacement done in Vegas but they want to charge a $200-300 service to "program" a key which is a scam. I'd rather not give them my business. Called here and both people said it won't be a problem. Don't need an activation. Coming from out of town wont be a problem if I have proof of ownership - DL ID and registration. Great. I was coming out to vacation in Disney and my parents live about 20 minutes away. I come in and an older gentleman with a mustache and glasses and no name badge acts like I stole a car. Says my registration has no date on it? It's a current NV registration. Like I didn't pay cash for this vehicle and immediately waves me off not to bother. When I namedrop the 2 gentlemen that helped me he says he calls them and they said we can't do it - .. because I can sue the dealership and get a new car? Brother, what? I drove out of the way to come to this dealership as they reassured me this would NOT be a problem and quoted me a reasonable price but when I get there they refuse to honor what I was told over the phone? On top of that, to act so brazenly rude and act like I don't own the vehicle when I have literal proof of ownership. Then proceeds to lie to me that they cannot order a key because I'm out of state? I can get a key ordered in a South Carolina dealership done today lol. I just need to provide physical proof not digital or a saved photo of proof of ownership. Stop with the BS and lying - don't waste my time. I would not have been mad if they quoted me $800 over the phone or said it would not be a problem coming in from NV. Instead, I made time to come up and they absolutely wasted it. Disgusting coming from a respectable BMW dealership my family has purchased from before. Wont be using them at all with any of our vehicles. read more

Update from 4-15-25 Exceptional Service from Daniel Saldana and Issac Yela at McKenna BMW I can't say enough great things about my recent experience at McKenna BMW, thanks to two incredible service advisors: Daniel Saldana and Issac Yela. My car had quite a list of issues--radiator fluid leaking, a nail in the tire, a cracked rim--and I also wanted to get it detailed once everything was resolved. From the moment I arrived, Issac made me feel seen, heard, and respected. He treats me like a big brother would--always kind, professional, and incredibly personable. He listens to every concern I have, no matter how small, and never makes me feel dramatic or dismissed. His empathy and attentiveness are rare in the world of car service. Issac had to step away for a pre-scheduled vacation while my vehicle was still in the shop, and that's when Daniel Saldana stepped in--and let me just say, he's amazing. Every time I've worked with Daniel, he makes me feel like I'm part of his family. He truly looks out for my best interests. I never feel like I'm being upsold or pressured into unnecessary services. There's a genuine sense of care in how Daniel communicates and handles everything. They also made sure I was set up with a loaner vehicle while my car was in the shop, and the entire pick-up and drop-off process was a breeze. Pro tip: definitely reserve a loaner vehicle in advance--they go quickly because McKenna serves so many loyal customers (myself included!). I live in Huntington Beach and willingly make the drive out to Norwalk just to work with Issac and Daniel. That's how much I trust them and value the experience they provide. I love them both--they make McKenna BMW feel like a truly exceptional place to be a customer. read more

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Be careful taking it here for maintenance I took my bmw for a cpo repair and as soon as I left 5 mins into driving away from the dealership the car started rumbling and all the lights went on. Somehow it was my fault to cover the repair , they didn't want to look into it and made me pay for a repair that wasn't mine due to their negligence on a multipoint inspection. Wouldn't that be a process to check everything ? Either way nobody from higher management ever reached out or nothing. Still till this day I feel like I was taken advantage of. read more

McKenna BMW - Dashboard lights up after 5 mins leaving the dealer - Car Dealers Near Me - Norwalk, California

At this beautiful new location, we were able to lease a great car thanks to the kind help of Deborah and Henry. They really went above and beyond to get us a good deal, and now we have the opportunity to drive a car we love. If you're looking into BMW, I highly recommend visiting this place and checking it out! Even the way they delivered the car to us--beautifully wrapped up like a special gift--was so impressive, and we could really feel how much care and effort they put into it. read more

McKenna BMW - BMW X3 30i - Car Dealers Near Me - Norwalk, California

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Excellent service Robert, again I am looking forward to the new building Grand Opening. I really appreciate all your help. Please bring the breakfast/lunch cafe back they had excellent food and great service read more

McKenna BMW - My car - Car Dealers Near Me - Norwalk, California

I've been a customer of this dealership for 12 years, and thanks to Henry Ryu and JT, I can now say I'm a customer for many more years to come. While I've experienced challenges here in the past, Henry and JT completely turned things around. Their professionalism, knowledge, and dedication to excellent customer service truly stood out. They went above and beyond to ensure everything was handled the right way, and because of them, I can confidently recommend this dealership to anyone. read more

John is the man! Was about done with BMW until a deal and timing was ideal but was hesitant to deal with this company however John and McKenna are on another level . Never seen a dealership run so smoothly and John was beyond helpful. read more

I came in on SCHEDULED appt for rear brakes. Of course like a fool I get loaded up another thousand in add on services. Techies in airing they come to me and say they don't have the brakes in stock. They waited u til they got me on the add on services , which in million years I would not of done if wasn't doing the main thing I came in for which is my brakes. I expect this kind of tactics from some shady back ally shop. I hope there is some state agency I can complain to. I'm not tripping over poor customer service. I'm tripping over them doing a thousand dollars of relatively useless things before telling me they can't do my main thing. THATS THE SHADY TACTIC that leads me to warn anyone reading this to go elsewhere. Oh yeah one more thing, as a middle finger to me because I let them know how upset I was they didn't do the normal complimentary wash and sweep car with. The almost one thousand dollars I did spend. Please heed my warning and go elsewhere. If your cars under warranty might I suggest Long Beach BMW or the one of thousands of small import shops that will do the work for much less. read more