Salman is the BEST salesperson!!! He understood my needs, gave me un divided attention, walked me through with detail process and got us exactly vehicle we were looking for. I will recommend all of my family and friends to him. Go see him if you need to purchase New BMW vehicle. read more

I had such a great experience with BMW while getting my son's car repaired. Robert was incredibly professional, helpful, and communicative throughout the entire process. He made sure everything was handled smoothly and kept us updated every step of the way. It's hard to find customer service that genuinely makes you feel taken care of, and Robert definitely went above and beyond. The car was fixed perfectly, and we truly appreciate the care and attention we received. Highly recommend working with Robert and the BMW service team! read more

I recently was in the market for a new car and went to McKenna to see about the X3. JT Towns meet me in the lobby. He did an excellent job in showing me the different cars available. He also pointed out one in the showroom that was in British Racing Green that I absolutely loved. He explained how rare that color was and was super helpful in teaching me how to use all belts and whistles that car comes with. read more

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John Towns is my go to guy at McKenna BMW! He helped me get into a new M5. Great customer experience. My dad was also upside down on his Audi, and JT got him into an X5 and gave him a deal of a lifetime! read more

This is the best service department in United States, my service advisor Robert , is most knowledgeable and experienced service advisor, I have bought 5 cars from McKenna because of their great service dept read more

Today was the first time that I have purchased a car from McKenna BMW. I had such a good experience. From the sales manager department Henry Ryu which is amazing to my sale associate Deborah Ramirez and the finance manager Mike. I had an overall great experience. I would highly recommend this dealership to my family and friends, and I will definitely be back to purchase another vehicle later down the line.. I'm very thankful. read more

McKenna BMW Service Senter - My new purchase with the beautiful bow that Deborah Ramirez put on it to make me feel special. She was nothing shy than spectacular. - Auto Repair Near Me - Norwalk, California

My wife was ready to trade in her X2 for a 230i. She found the exact one she wanted here with the team, and to my surprise it was offered with more amenity than expected. I reached out and mentioned to Memo that we were interested and would be stopping by to check it out. Without hesitation or doubt, Memo said he'd have the car ready for us to check out on arrival at noon. He did advise us that he had a client stopping in at noon but that he would have his colleague assist us if his initial client was there. Cool. We pulled up and the 2 was ready. I stepped inside the dealership and was immediately greeted by Memo. We knew we'd be driving off with the car and went through the motions. Memo took my wife for the test drive and as soon as they returned we got to business. It was a short staffed day so Memo attended another of his client's while our deal was being reviewed by his manager Henry (completely understandable). Memo mentioned to us that he'd assist his other client who arrived a bit after 12 but that as soon as he returned he'd finalize our deal. A few minutes had passed so I decided to approach Henry myself and see where things were. Without hesitation Henry and I discussed the offer for the trade in, the numbers for the new 2 and we agreed on the price. At that point it was just finalizing the deal and signing. Without boring you with all the details, Memo, Henry and the rest of the team went above and beyond to make this experience a great one. Many dealers say they're great, this one proves it with their actions. In all we were there maybe 2.5 hours. Tip: be ready, willing and able to make a deal when you go to the dealership. Do your research ahead of time and be realistic with your budget, trade facts, and finances. Ask for Memo and Henry! read more

McKenna BMW Service Senter - Wife's new 2 - Auto Repair Near Me - Norwalk, California

Extremely Disappointing Experience - Buyer Beware I have never had a worse experience with a dealership than with BMW McKenna in Norwalk. I purchased what was supposed to be a Certified Pre-Owned 2023 BMW with an extended warranty in November 2024, expecting peace of mind and quality service. Instead, the vehicle has turned out to be a complete lemon -- it has been in the service department over 20 times in less than a year, often for extended periods, with recurring issues that never seem to be fully resolved. This was almost after the purchase of a CASH full payment and $5k for extended warranty on this vehicle. The warranty has not been honored. This is my 5th BMW and only Mckenna sold me a LEMON DO NOT COME TO THIS DEALERSHIP. What's even more frustrating is the complete lack of accountability from management. The owner publicly offers his contact information for customers to reach out if they need to elevate concerns -- yet despite countless calls, emails, and even in-person requests, there has been zero response. I have spent more time in service bays and loaner cars than actually driving the vehicle I purchased. For a brand that prides itself on luxury and precision, this level of customer neglect is unacceptable. I strongly advise potential buyers to think twice before purchasing from BMW McKenna Norwalk. If I could give a negative 5 star review I would. I have begged for the owner to contact me please call me if you see this. read more

One of the worst places to take your car for service then make me lose my day and make the appointment. I called and explain the problem they make me go to the dealer without checking my car or respect any of the problems. They told me that the problem was not covered for the warranty on a three month old car and they tell me to help if you got any problem call Bmw USA that's without even moving my car from service line worst person ever on service Isac was the person who sent me to help. read more

Thank you so much Patrick and Nelson! I had a bad time at BMW Buena Park, so I called late in the afternoon to see if they can squeeze my car in. Patrick gladly helped me out immediately. Nelson knew what was wrong right away. Worked on my car and she came back home in perfect working condition. Will come back here for service again. read more

Thank you Raymond for the excellent service. I will Definitely be coming back, and telling all my family and friends. thank you for all your help. read more

Thank you for your great service Patrick! Very helpful and helped me get my service for my car

My cooling light was coming on and off I called Robert at McKenna he assisted me right away to bring my car to be looked at. Thank you I really appreciate all your help Gwenda Neal read more

I brought my i4 in for service and Robert is as exceptional as always in taking care of me when I come in. He explained what needed to be done and even offered me a loaner. I came by to pick up the car the day after and the car was washed, which I wasn't expecting. read more

Took my vehicle in for oil smell was very pleased with the outcome. Service writer Robert Sayasit read more

BEST SERVICE CENTER EVER!! I wished I could give 10 stars!!! McKenna BMW Service Center really took care of me today! The rep at the customer service desk was so friendly and courteous. James Saunders, the service manager, was professional, helpful, and knowledgeable and really put my mind at ease about my car trouble with my BMW. On top of that, I got an amazing loaner car for the time the service center will be working on my car. I left the dealership feeling reassured and happy and drove off in a fly convertible! I have used a different BMW dealership for my service and purchasing needs for the past 8 years. But the service James at McKenna provided is par to none. Going forward, I will move all my business to McKenna. HIGHLY RECOMMENDED! read more

First time bringing my car to service here and Daniel Saldana was my service advisor, he kept me up to date with the status of my car and was courteous and professional. read more

I was impressed with the service I received from the BMW dealer this past couple of days. Manni provided great service in taking care of the repairs to our car. He was professional and got the job done ahead of schedule. I will bring my vehicle back for service and recommend BMW Mckenna for all your service needs. Thank you read more

Robert Sayasit, is an incredibly great service person!! His attention to detail is phenomenal! He listens to what one needs... he is prompt and honest! I can't recommend anyone else better than him. McKenna BMW is the place to get your Beemer worked on!! I got a full detail (my car is serviced only by them) and let me tell you, my car looks brand new! It seriously looks pristine! Every corner was vigorously cleaned and shined! I'm a true customer of McKenna! They have my business!! Ask for Robert read more

I want to compliment Daniel Saldana for helping me with my car that needed service. I was given a rental car and he would call me whenever I needed a car. Again I want to commend McKenna for taking care with my car. read more

This review is long overdue considering this is my second time at this service center. My service advisor the past two times has been ADRIANA CARBALLO, who has treated and valued me with the outmost respect. Adriana communicated effectively via phone/text and anticipated all my service needs! She's was accommodating to my schedule and provided me with five star service. Thank you Adriana, I'll see you again in 10,000 miles for my next service appointment! read more

Daniel Saldana helped me when I needed service recently and continues to provide me & my wife with Outstanding Customer Service every single time I need help with anything at all ! I could not be happier with Daniel ! read more

Manny Hernandez went far and beyond his duties to assist me with 2021 BMW M4's service needs. He also demonstrated true McKenna class service when I could not pick up my vehicle. This why I have been with McKenna for 30 years now. Thank you! read more

I called and spoke to Adriana in service this afternoon about 1pm. I explained that my battery was about to die and was in the area and was hoping they could squeeze me in for the install. She was very helpful and went above and beyond to fit me in last minute without an appt. Would like to thank her going the extra mile to help me read more

Had an awesome experience thanks to Patrick and Ashley. They both were friendly and very respectful I was totally satisfied with the services they provided and will gladly return thanks to them. Keep up the good work read more

I'm on my second BMW purchased at Mckenna and I have always had a great experience when it came to having to service my vehicle. That all changed recently when having to have the vehicle looked at for two issues. My service lead was Raymond- he quoted a job at $800, never provided a work order and could not answer my questions when i asked why the vehicle was having the issue it was having outside of "standard wear and tear". I declined the service, showed up to get my car, and he handed it over without having it washed (one of the issues was taken care of). He declared he handed it over that way since i didn't advise i was coming in to grab the vehicle which was a complete fabrication (have a text thread to prove otherwise). The vehicle was in their possession for an entire week and he mentioned it took that long as they were waiting for parts--- not sure what parts since NOTHING was replaced.... Grabbed my vehicle, made an appointment at BMW BUENA PARK and had the issue resolved in less than 24 hours and at 30% less cost than what was quoted here. Someone was clearly trying to hit their number for the month. Unfortunate experience all around. read more

My car had a recall on it. I called to set up an appointment. Took the person 20 minutes to show up and then he told me to leave because he said they had to order the part. Then he called back and told me to come again because they need to run diagnostics and he assured me that I would have a rental car. When the paper work was done he took me over to an area to get a car and said it would be 15-20 minutes and there were already other people waiting and no one there. Told me if they didn't have a car there he would find one elsewhere, then he disappeared. I ended up taking my car and leaving, will not be back. read more

Came in a little early for my service appointment, I was told that my advisor was still at lunch and I should just wait in my car. My appointment was at 1 pm and when it passed, I waited another 15 minutes to check as to where was my advisor. I was told that he was still at lunch, and they are just assuming that he would be back at 1:30. Well 1:30 passed and still there was no advisor nor was there anyone that should be covering him. why is the system showing and allowing you to make an appointment but there is no one there to assist your help at that time? I could not even find a person to complain to as I was told that the manager was in a meeting and all other advisors were at lunch. Needless to say, I was very frustrated and left without having the service done. I have learned my lesson not to come back here even if it's the closest to my house. I will drive to Tustin or to other BMW service centers that I've been to where I have been treated better. PLEASE fix your service scheduling system, no guest should be waiting without a proper explanation from the service department on why there was a delay. Also as this is about customer service, guests should be asked to wait in the lounge area and not just wait in their car especially if they had been waiting a while. read more

I had a friend recommend I call McKenna BMW to have my 335is serviced there and he was right. Will Ayala, my service advisor, was attentive and answered all my questions regarding the complex work my vehicle needed done. I couldn't be more happy with both the service will provided me and the work performed on my vehicle. I am a happy customer and I will see Will for my next vehicle service in the near future. read more

Robert in service was great and really understood my financial situation and help my service to best fit my budget during this Covid time. He had the car done on time and even stayed late to make sure I was able to pick it up on my schedule and not just his. McKenna is the best BMW dealership I've ever used and I've used a few in the area and they do service right! read more

Another POS SERVICE i called because of a recall. Called and ask about a loaner they said not a problem the a lady came up to me and straigh said no i drove from effin from OC to this place... BS SERVICE... read more

robert in the service center has GREAT customer service. he made sure i was taken car of the whole time. even saved me $55 on my oil change. his bubbly personality made me feel welcomed and taken care of... thankkk youuu robert... read more

Scheduled a service for a recall on my vehicle for 9:00am. Didn't leave until a little after 10:00. They clearly set up too many appointments and could not keep up with what they scheduled. Not the first time this has happened. Do not recommend unless you don't mind waiting longer than what you planned. read more

I bought my car more than a year ago and suddenly a light went on. We decided to service our car in firestone BMW. They have a very poor service. The gentlemen didn't acknowledge us when we are about the to be told that they are going to keep our car due to a recall and something else. Then, when we return 2 days after to pick up our car funny enough to see that it was the same guy who was in charger to us. This guy didn't even get up to his chair and if my husband didn't even ask whaT was wrong with it we won't even be inform. He then told us to go to the cashier and pointed where while seating down on his chair. read more