Want a non-traditional experience without car sales men pressure and dealership add on costs? Go to Tesla in Norwalk.! I had a seamless Tesla buying experience. The manager Tony had two cars ready for me to demo, and chose from when I pulled up to the lot. The deposit and order process was fast and smooth thanks to McKenna. She is friendly a knowledgable. Remy helped with the delivery of my Tesla. He gave me a quick tutorial and I was rolling off the lot within 30 minutes. read more

I had a great experience purchasing my 2023 Tesla Model Y, and I want to give a special shoutout to Kevin for making the entire process so easy and comfortable. He was extremely informative, thorough, and patient throughout the entire experience. He took the time to explain the Tesla's features, technology, and how to properly use everything, which I really appreciated as a new Tesla owner. Kevin never made me feel rushed or pressured, and he made sure I understood what I was purchasing before leaving. His professionalism, knowledge, and willingness to answer all of my questions really stood out. Thank you, Kevin, for making my car-buying experience such a positive one. I truly appreciate all your help and would definitely recommend him to anyone looking for a knowledgeable and trustworthy salesperson!!! read more

Great dealership, great staff. I was here picking up my first Tesla, and the staff was very helpful. Thanks to Michael and everyone else. Especially Tony the manager. Great service, great car. read more

Tesla - 2024 Tesla Model 3 - Car Dealers Near Me - Norwalk, California

Best Tesla dealership! Their staff was excellent! Extremely kind any questions I had they were able to answer! Regardless if I called over the phone or if I was in person their service is 10/10 took amazing care of me and family. Would recommend if you want to buy a used Tesla but have a lot of questions this is the right place! read more

Tesla - Car - Car Dealers Near Me - Norwalk, California

1 star for the delivery experience. The truck itself deserves 5. When I test drove the Cyberbeast, it had not even been cleaned. I pointed out a list of things that needed to be handled before delivery, and the salesperson told me all of it was noted and would be fixed: * Replace the wiper blade * Replace the filter * Clean an oily stain on the back seat * Remove the sand from the seat mesh * Clean the tops of the wheels * Polish out a scratch on the body * Untwist a seat belt They had the truck for 4 days and did none of it. Not one item. They did not even give it a basic wash, never mind the detailing I was promised. Even the screen was not wiped. Then the name card. Tesla puts a card with the buyer's name on the vehicle so you can find yours at pickup. Ours said "-- -" instead of my name. I can think of two explanations: someone thought it was funny, or the salesperson had a problem with us. My partner is Asian, and it honestly felt like he had a hard time seeing us buy a Cyberbeast. Either way, it is not okay. To be fair to the product: the truck is exceptional. I have owned Ferraris, Porsches, Ford trucks and Hyundais, and this is in a different league. The engineering is impressive. The people are what made this the worst buying experience I have ever had. How to fix it: * Clean the car before the test drive, and require photos so the work actually gets done * Let customers log issues themselves from their phone, instead of staff writing notes that never turn into action * Show a realistic timeline in the app, with proof and live updates for each step * Call the buyer to pick up only after every promise has been kept I believe in Tesla's mission and I don't see myself buying another brand. I hope this is fixed before my next purchase. read more

We came here to pick up a cybertruck and everything was perfect!! We were in and out fast!! Remy was who helped us and he was super great. He really made everything perfect for us! read more

Tesla - Car Dealers Near Me - Norwalk, California

Came in to see a model Y that I found online. Set up appt and was served upon walking in. The car was dirty but in nice condition. The salesman helped me place the order to buy the car and have it shipped to Upland for delivery. Fast and easy as always with Tesla. read more

On a whim, my husband said, "Wanna upgrade your Model 3? Let's go to the Tesla Center." When I bought my Tesla in 2022, you couldn't just walk onto the lot and browse new or used inventory. The process feels much more accessible now. When we arrived, we were greeted right away and told them we wanted to check out what was available on the lot. They had us sit at one of the tables with a computer to view the inventory, and once we selected a car we were interested in, the sales rep immediately went and drove it up for us to see in person. Although we ultimately decided not to move forward with that particular vehicle, the entire experience was smooth, efficient, and low-pressure. We really appreciated how streamlined and easy the process felt. read more

See all

My husband and I decided we wanted a used Tesla and we went to 4 different dealerships to see ones we saw on the internet. Our experiences were awful!. They knew nothing about the cars. Then we went to Tesla in Norwalk and they had exactly the one we wanted and it was wonderful. We were blessed to be helped by Mo and Candy who took the time to work with us and inform us of all the features of this car. We are happy! read more

Tesla - Front of car - Car Dealers Near Me - Norwalk, California

See all

Hit a snag for an online used Tesla placed via the website from this location but unfortunately couldn't reach anyone online or via the app after a few days. Based on my previous Tesla order experience, this seemed unusual so decided to go into the Norwalk center to seek help. I was promptly greeted by a friendly Javier who was able to investigate and promptly push my order through. Almost immediately I had a delivery date scheduled. I appreciate the effort and willingness to solve my issue. Thank you, Javier and team! read more

I purchased a black over white pre owned 2023 Model Y Performance last month from Tesla of Norwalk. The car I purchased was represented on the website to appear very nice. The price was what I was expecting for a very clean one owner vehicle with 45k miles. My pick up time was 4pm. I arrived to pick up the vehicle but the car was not detailed well inside or outside. The lot person took the car and spent 30 minutes with it in the back detail area where they address a few items we noticed. Once the car was home and after looking at the cars exterior closely without the late afternoon sun glare, it became very apparent that the cars exterior was really in rough condition. Paint chips all over the car, little parking dings everywhere , paint is in poor condition and an overall look that the car was not well taken care of on the outside. The rims had also been touched up and very poorly I might add. None of this was disclosed in the ad and the cleverly positioned photos didn't show the damage. Also there there was body and paint work on the left rear that was not disclosed. I called the dealer and after about twenty attempts over a couple of days they finally answered the phone. I explained why I was dissatisfied with the vehicle and it fell on deaf ears, they refused to do anything for us. I would not recommend ever picking up a vehicle in the late afternoon and would definitely not recommend purchasing a vehicle Norwalk Tesla. read more

See all

Just purchased our Tesla here and it was an interesting experience. Having bought a few cars from car dealerships before, this was not the same...and I kind of like it. We were in the market for a Tesla and saw that they sell their inventory online. Apply your filters and you'll see what they have in their lot whether new or used. You can show up to the dealership and inspect the car. If it's used, they make some guarantees to make sure that it's in good mechanical condition. There might also be minor imperfections on the car. But what basically happens is that the prices lowers every day until someone decides it's low enough to purchase it. Axel was our rep that helped us choose a car and answered tons of questions. After about a week of getting things lined up, we walked away with a new car. No haggling, no negotiation. Pretty much everyone was helpful with everything we needed to get the deal done. We walked away with a car we were really happy with. read more

I purchased a pre-owned vehicle from Tesla. It was listed as having a range of 343 miles. When I charged it to 100 percent, however, it only charge to 311 miles. Each time I charged it afterwards it went down. I tries speaking to the sales department at my local facility. He would not discuss it and told me to email "resolutions." I dis and followed up numerous times and none of my emails have been responded to. I made an appointment to have the battery checked by Tesla Service. They won't acknowledge the issue regarding Tesla's false representation and want to charge me to test the battery. I trued calling the customer service number. I can't get through to a human. The one time I did, she transferred me to the facility where I picked up the car and they did not answer the phone. read more

I called this dealership for three days straight different times throughout the day and can't get anybody to answer me. I've even sent a request for a call back and have had no callback. I was interested in potentially purchasing a vehicle and or getting more information but I'm not sure if anyone will ever contact me back. read more

At best the people who work here are idiots at worst they are liabilities. I don't say this lightly or am trying to complain about minor issues. I bought a 23 model y performance 5/1/26. The very next day after delivery a few maintenance recommendations popped up. When I went to address said issues they literally told me the car did not need a tire rotation as it was inspected before delivery. They said if I wanted one I would have to pay out of pocket and the tires were brand new and up to Tesla pre- owned standards. To keep this short they straight up LIED!!!!!!!! The reason I say this is because I went to Tesla of Sherman oaks and they replaced all 4 WHEELS AND TIRES BECAUSE THE RIMS WERE FOUND TO BE BENT FROM THE PREVIOUS OWNER. Not only is this dangerous but just lazy on the store as well, Do not go here do not give them your money or time, if they did this to a CPO that they swear but I can only imagine what they are ignoring on new cars read more

Tesla - The service recap - Car Dealers Near Me - Norwalk, California

See all

Pros: employees are friendly, prices are good, buying process is smooth, if you spot a minor trim issue or similar on the car they can usually fix it on the spot before you buy it, direct-from-Tesla used comes with an extra year warranty Cons: cars are pretty dirty especially inside, carpool lane stickers were hastily removed leaving adhesive residue on my bumpers, substantial cosmetic wheel damage was hidden under aero covers, had to take the car in a couple times for warranty fixes shortly after purchase, previous lessee's documents were left in glove box Overall a good car buying experience especially compared to your average used car purchase experience in LA. Wish they put a bit more effort into making the cars presentable and appealing. read more

Great inventory. Sales people were very helpful. Only thing was their supercharger was out of order so they didn't get to charge my car before picking up time as promised. Had to look for nearby supercharging station . Also my used car didn't have charging cable so I had to order it online . read more

See all

EXCELLENT! I found a used Tesla I liked on the official Tesla website, message through the site to see it, got a message from Kevin within 45 minutes that I could come in the same day and look at it. I let them know I was on the way and when I pulled up they had it outside waiting for me. I was able to look over the Tesla thoroughly. I also wanted to see two other used Tesla's and they were brought over to me with 3 of them lined up and open. One sold within 5 minutes of it being pulled up, Kevin let me know right away, which I appreciated. I was able to test drive by myself, there was no hassle, everyone I encountered smiled or greeted me in some way. It was 1pm and I really wanted to take the car home that same day and Kevin was able to work with the delivery crew to get that done. My car was ready at 3pm and Kevin called me as soon as it was ready. The process was genuinely seamless from the start to finish. After going to smaller dealers I was angry and frustrated with the car buying process. This Tesla dealership's customer service was fantastic. read more

This Tesla dealership is truly a sell it and forget it type of deal. Managers are "unavailable"when requested. We asked for business cards cause we knew the service rep wouldn't be able to address our issue. His response, we don't carry business cards. Only come to this location if they're the only ones that have a particular Tesla you want. Other than that, avoid this place. read more

Picked out a car online and just went for it after searching for a while. Decided to pick it up at this location. The staff here were beyond helpful. Walked in and was immediately greeted by Mo, such a sweet and helpful lady. The car that I picked out had more damage than I had originally saw on the pictures. It's really hard to see it on the pictures so keep that in mind if you are looking to buy. If possible, ask them if they have it on the lot first before you purchase so that you can take a look at it in person before purchasing. Bobby was extremely kind and helpful and brought out the delivery manager to see what can be done about it. Leslie came out and examined the damage and said it is to their spec (unfortunately for me), but did offer to take the car back in for a polish to remove a weird spot what looks like overspray. During this time, Mo had checked up on me a few times by now and made sure the experience is smooth. We had great conversations. Once the spot was polished off, Leslie came back and helped me until the end. I had requested to view a different car that I had my eye on just to compare and Leslie made that happen, even though I said that I would accept this current one. In the end, I accepted the original car and Leslie gave me great helpful tips and congratulated me on my purchase. Overall, it took longer than expected, going in knowing how the process would be, but that is because of my situation and not the fault of the staff, who were all very kind and beyond helpful. I would definitely come here again or recommend it. read more

I traded in a vehicle last year. Tesla didn't change registered ownership. Now I am receiving toll road violations. Tesla has been contacted multiple times but, they don't respond. read more

I've been to the Norwalk Tesla location twice, and both times the experience was disappointing. The staff was not helpful at all and far from professional. I wasn't asking anything complicated--just general questions--but their only response was basically "we can't." There was no effort or willingness to help. I've been a Tesla customer since 2021 and have owned three Tesla vehicles, so I know the brand well and what the customer experience should look like. Honestly, if I started working there today, I feel like I could answer questions better and provide better customer service than the people I interacted with. It almost felt like they were trying not to sell cars, which is the exact opposite of what you'd expect when you walk into a dealership ready to buy. read more

Just bought my first Tesla here! Went to check out a few used cars I saw online and the process was so easy and approachable. Went home to make a decision and bought online and picked up a couple days later! Great experience! read more

Ordered a new Tesla for pickup about a month ago. The car had dents and scratches I wanted buffed out before signing my documents. After noticing this, I asked for them to buff out the scratches. The salesman sent the car back to the shop and buffed out one scratch, then sent the car back out for review. I then repeated myself like "hey you missed several spots can we get that cleaned up." He then sent this white guy out who I think was a supervisor who wasn't even in professional attire and the guy told me "look I'm not going to keep sending the car back and forth as your buying a used vehicle you should expect them to come with scratches." Which I thought was extremely unprofessional as I am the consumer and he never even introduced himself also the guy had a very condescending tone. Which I didn't like at all, the staff there needs to be trained on proper customer service especially towards your buyers. They then made me sign some fraud protection form which the salesperson said he has never seen before but, I believe this extra step was due to me being of black ethnicity. My overall experience wasn't pleasant as I make over 200k annually to be treated that way was not good. I didn't feel welcomed or appreciated for my business. read more

about to run out of energy pulled in to charge young lady RUNS over " you can't charge here" (rolls eyes) because why the hell not? Private this private that for shoppers this for shoppers that. I'm an existing active customer and because I'm not buying a new Tesla right then and there I can't charge. behavior I'd expect out of freaking weirdos who don't understand the charging process and how necessary every min is. so if you're ever in a Tesla emergency I'd advise against going to this location because they will most definitely not help, lack empathy, and eye hawk you until you leave read more

Why they let have a phone if they never going to answer I ready call more then 20 times in a week and no one answered the phone! I when in person too and they told me to make an appointment??? Like how I supposed to make appointment if you guys don't answer the phone!!! read more