I never thought I'd leave a positive review about a car buying experience. I expected this to take most of the day, but it didn't. We were in and out in about two hours. Aaron O, Andy V, and Oscar B were professional, straightforward, and respectful of our time from start to finish. There was no pressure and no unnecessary waiting around. Aaron was especially easy to work with. He was personable and kind, and he took great care of my mother, which I really appreciated. We got the deal we were hoping for without any drawn-out back-and-forth or the usual "let me check with my manager" routine. The process felt honest and efficient, which is not something I ever expected to say about buying a car. Overall, a very solid experience. I would definitely recommend Norwalk forever and ever. And I hope this same team will be around when it's time for me to buy a new car! read more

I emailed Norwalk Toyota to look at a 2023 Camry SE. While the car was advertised at $27,634, the sales manager, Eric, insisted on a $1,995 'mandatory' Zurich Shield and Key Replacement fee. As a professional automotive mechanic and manager myself, I know that these add-ons are optional. Under the 2026 California CARS Act, dealerships are prohibited from misrepresenting 'optional' products as mandatory or charging for items that provide no benefit to the specific buyer. Since I have the shop and the equipment to program my own keys and apply my own sealants, these fees are entirely valueless to me. Furthermore, this vehicle is 'Toyota Gold Certified.' Per Toyota's own national CPO standards, the vehicle is required to include two master keys to pass the 160-point inspection. Charging nearly $2,000 for 'key insurance' on a car that is already required to have two keys is a redundant and predatory practice. When I called this out, the manager's response was that the price was 'firm' and my professional perspective as a technician was just a 'personal perspective.' I was ready to buy at the advertised price, but I will not do business with a dealership that ignores its own certification standards and state law. If you want a transparent deal, look elsewhere read more

BAIT AND SWITCH WARNING!!! We saw a used car online with a good price. I called Norwalk Toyota and spoke to salesman Sam. I asked SPECIFICALLY if there were any add-ons and, if so, what they are. I told him I was driving from Glendale and didn't want any surprises, that I would be paying cash. He replied that there is an OPTION for paint protection that is not mandatory. He said that the out-the-door price is just the online sales price + tax and license. Based on that, we drove the 50 miles to Norwalk. My husband test drove it and said he wanted it. When finance guy Saul brought us the paperwork, it included the paint protection and said it was mandatory. I told him specifically that we were told by Sam that it was an option over the phone before we left. He basically said, "too bad, it's not an option, you have to buy it." The price was over $1300!! I would have walked out right there, but the car wasn't for my use, it was for my husband. When we were left alone while they were preparing paperwork, I looked online to see if add-ons were taxable in California. The result indicated that in the state of California, there is a law that add-ons are optional EVEN IF THE DEALER SAYS THEY'VE ALREADY BEEN INSTALLED. I marched right over to Saul and told him that the law protects consumers and I DID NOT WANT THE OPTION. He cried crocodile tears and gave some B.S. about how it's so sad (which made me angrier) that they have to charge this. On top of this rip-off, after we got out of our cars after driving for 5 minutes to get something to eat, my husband discovered that the plastic on the lane change lever was half-missing!!! So he will have to go to Hyundai and hopefully they will be able to replace the part, since the dealer covers NOTHING. Additionally, I pointed out that there are chips on the chrome in front, and since we were compelled to purchase the paint protection, they need to fix that. Saul said, oh sorry, it's not the paint, it's the chrome. Too bad. I HATE this kind of treatment and am warning everyone to BEWARE of shady business practices!! I am just praying that there are no more mechanical or otherwise surprises of things that need fixing. I do NOT recommend this dealer. They are B.S. artists. Call me UNHAPPY. read more

Bait-and-Switch Tactics I was already driving to Envision Toyota West Covina to buy a car when Envision Toyota of Norwalk called me and tried to intercept the deal. Over the phone, Norwalk promised me $41,000 out the door (tax and license included) on a 2025 Toyota RAV4 XSE. They told me to pull over while they called the GM to "beat the deal." I waited 15 minutes. They then called back claiming the West Covina store was their sister store and that the car was being transferred to Norwalk, saying I would no longer be able to buy it there. They told me, "Don't worry, we'll make it work." This immediately felt misleading and dishonest. I didn't trust it and continued to West Covina anyway -- and I'm glad I did. I was treated honestly, got an excellent deal, and will absolutely return there. Norwalk said they would call me back that night but never did. The next day they called acting like nothing happened, with no apology or accountability. If you value transparency, avoid Envision Toyota of Norwalk. If you want straightforward, honest business, go to Envision Toyota West Covina. read more

We were looking for a silver 2026 Prius, and we alerted all the Toyota dealerships our price. They called us and told us they have the car we wanted, but we needed to negotiate. My brother told them, we are not going over a certain price. They called us 20 minutes later, and offered us a price that wasn't appealing. At least they didn't pull my brother's credit or asked him to drive to the dealership. read more

I spoke to Marlene at about 10am and told her I was interested in a RAV4. She told me that she had a fee in stock made an appointment for me at 1pm. I am there at 1pm and she isn't available and there are no RAV4's in stock. Not the kind of customer service I was expecting. I wouldn't recommend this dealer read more

Complete slim balls. Have the vehicle checked by a mechanic for used cars, they clear codes on their vehicles. They price their 5k lower than what they're wanting to sell for. Don't waste your time read more

Worst dealer ever. Customer service is not a priority. Bought a 4Runner New. They then proceeded to do 10 hard credit inquiries after I left ruined my credit. I traded in a z71 Colorado. They never did the paperwork on their end to transfer title, months. Put my license up for a suspension due to insurance. I called after dmv notified me the still didn't even submit paperwork by that time. The "two year"maintenance came with 1 oil change and some tire rotation. And today after spending two hours waiting for a non included separate oil change I asked for an update stating I have been here 2 hours. To be interrupted and informed it's been an hour and 45 minutes my appointment was 9:30 it is now 11:47 your service has never been a priority I will never return. read more

Honestly, I'm glad I ended up at Envision Norwalk Toyota ... which is funny because I didn't even have them on my radar. Penske Downey had way better reviews, so I figured that was the safer bet. But Envision said they had the exact car and color I wanted, so I took a chance. The beginning was a little rocky. I did feel a tiny bit of pressure toward the color they had on the lot, nothing crazy, just enough for me to clock it. But what actually kept me from turning right around was ALYSSA. She's just... comforting. The kind of person who makes a young, timid first‑time buyer feel like she has a big sister right there at the table. I could almost whisper to her what would make me take the deal or walk away, and she'd help me get that across without making me feel silly or out of place. Then the sales manager came over and the whole vibe shifted. The tone felt off, kind of dismissive, a little superior. Like my asking for a better rate was somehow an outrageous request. It definitely threw me off and made me clam up. But credit where it's due: after stepping away (and probably thinking through what deal he actually wanted to land), he came back much more collaborative. Better rate, better price... and eventually he even bought us Shakey's while we waited. Total plot twist. (I think my positive experience by the end of the night made the pizza extra delicious). In the end, they even worked their dealer connections to get the exact color and features I originally wanted from their affiliate two hours away. So, despite the ups and downs, I left with the car I'd been hoping for, at a price and rate I felt good about, with a full belly and a surprisingly positive final impression. So yeah, I'm glad I gave them a chance. It wasn't perfect the whole way through, but thanks to Alyssa (seriously, she's a gem) and the team ultimately making things right, I drove off happy. One last note: I'm keeping this at 4 stars for now because I'm still waiting on my paperwork. The finance guy told me I'd get the email copies the same day, but it's been 11 days and nothing has come through. For someone who likes to review everything for peace of mind, that's been a little stressful. Once I finally receive my documents, I'd be happy to bump this to 5 stars, because the rest of the experience really did end on a high note. read more

Envision Norwalk Toyota | Sales Showroom - Successful purchase. Loved Alyssa the sales rep - Auto Repair Near Me - Norwalk, California

BE CAREFUL! Call and get your prices confirmed and negotiated and ask to see a break down of all the cost before you drive in. They WILL add $2k in dealer add ons. Offered to sell me a 2024 Corolla at $30,000 out the door - which is more expensive than a brand new 2026. read more

Aaron had great customer service and was a pleasure to work with. Made sure I got the perfect car for me.

I bought a brand new car from them a year ago I purchased rim and body coverage a year later I'm trying to get curve rash fixed on my car Toyota did nothing but give me the run around the insurance company too now the insurance company is telling me my policy the day after my purchase which is really upsetting because I'm paying extra for something they sold me this is the worst place to get a car I'm never going here again if you want somebody to rip you off come to Norwalk Toyota! read more

Norwalk Toyota confirmed a price match over text -- in writing -- invited me in at 12pm, and then pulled the rug out from under me the moment I arrived. Two hours of my life wasted on a dealership that had zero intention of honoring what they put in a text message. This isn't a miscommunication. This is a bait-and-switch. They confirmed the price, confirmed the appointment, and confirmed the address. Then came the excuses. As an attorney, I'm not just leaving a review -- I'm filing a deceptive business practices complaint with the State of California and the DOJ. California's consumer protection laws exist exactly for situations like this, and dealerships like this one count on customers walking away quietly. Don't waste your time. Don't trust their texts. Don't show up thinking a written confirmation means anything to these people. Avoid at all costs. read more

This review is solely on the management for this dealership. The sales people were kind attentive, followed up, but they're at the mercy of what management says for making deals. We've been on the hunt for a grand Highlander or sienna. Considering we live in Norwalk, and that we've purchased from the dealership eight years ago we wanted to give our business to our local car dealership again. There were a few grand Highlanders that we saw and we were hoping to make a deal on one. For a grand Highlander nightshade versus grand Highlander XLE we were quoted the same amount for a lease despite the cost of each vehicle being significantly different. We spent hours at the dealership multiple times to walk away empty-handed. And looking back at my texts, I was quoted the same amount for both vehicles. It's as if management has a script and is just waiting for somebody to bite thinking they're getting a good deal. They even told me one day that the owner's son came in to give me a great deal and it was still way too high and almost above MSRP. If you're looking for a good deal or reasonable price, don't go to Norwalk Toyota. It's unfortunate that we couldn't give them our business because of the greed. Salespeople are great!! Management just needs a revamp. read more

Had an amazing experience at Norwalk Toyota! Couldn't be happier with my experience and my first car purchase! Big shout out to Lupe, she was amazing and made the entire process so smooth. She was super attentive, answered all my questions, and made sure I drove away in the perfect car. If you're coming here, highly recommend to ask for Lupe! Thank you to the manager Sal and finance manager Jose! Everyone was welcoming and friendly, greeting us with a smile at every appointment!! 10/10 recommended read more

Envision Norwalk Toyota | Sales Showroom - 2024 Lexus IS300 - Auto Repair Near Me - Norwalk, California

I went to this dealership for an oil change, and my car was first in line. Even though it was only for a basic oil change, it took about 2.5 hours. When I went to pay, the cashier told me there would be an extra $1 charge if I used a credit card. This is a large car dealership that sells vehicles, yet they charge extra for something like using a credit card. The customer service was very disappointing. I will not be returning. read more

The service here is trash. Other than the door man and Our sales person Johnny who tried to sell us a car. Everyone else especially the financing department has poor customer service and unprofessional. I would not recommend this Toyota location. Mr. Sam, the GM you really need to invest in proper customer service training for your employees. Especially for Andy . read more

There are very unprofessional here. Save your time and money and go to Cerritos Toyota, which is more professional and actually happy to answer any of your questions or concerns. read more

I had a great experience, of course buying a car isn't a walk in the park and sometimes you have to put up a little fight to get the deal you want but I left very happy with my new car! I was straight forward on the pricing, they were transparent with the OTD and we were able to make it happen, easy and no crazy markups or pressure. Overall had a good interaction with everyone especially Maria, she is super nice, very understanding and willing to do anything possible to make a deal happen ! Thank you Norwalk Toyota, I love my car ! read more

Envision Norwalk Toyota | Sales Showroom - Auto Repair Near Me - Norwalk, California

Very disappointed in them. Purchased my car there and had it serviced there for 7 years. Recently I was told I needed a new battery. That it was "extremely low." I had the battery under warranty from an earlier purchase elsewhere. It was re-tested and was told the battery has 70% power! Service agents has changed a lot. Everytime I go in there are new faces. You have to wonder why a business constantly has changeover in personnel. Also had a woman assist me in checking my car in for service. She was very rude and showed no respect whatsoever for the customer. My seven years relying on an honest maintenance of my car is over. I am now looking for a reputable business that is respectful and honest. I truly question all the "recommendations" they made while I had my car serviced. They were looking at charging me $300 for a new battery! read more

1st and last terrible experience I've had at this dealership. I've been coming to this location since I was a kid. My entire family has purchased multiple vehicles at this specific location. When I say multiple, I mean everyone. Example: I came to get my car serviced in December and I noticed they were having specials. I told my mom, who already has three vehicles. She came in the next day and got an additional car. Anyways, I purchased my vehicle in 2020. I was given a certificate that states as long as I get all my maintenance at this dealership my oil changes will be free for the next 10 years or 150,000 miles. That is exactly what I've been doing for the last 5 years. Today, I went in for an oil change. Apparently there's new employees who haven't been fully trained, including the new service manager who started 6 months ago. Expecting me to pay $395 for additional service items I am not due for nor asked for. I told the service advisor with blonde hair that I was only interested in the oil change today. She asked me if I was given a price. I showed her my certificate. She first said, oh you already got two oil changes so let me check. She then spoke to the manager who read the certificate out loud and confirmed as long as I only get my maintenance at this dealer the oil changes would be free. So she then starts adding different additional services to the computer and says it's going to be $395. I was surprised. I've always been given the recommendation on what is needed or will soon be needed. I am then asked if I want to get it done that day or schedule it for a different day. That's usually what I do depending on the service needed. So I asked why was it $395? I then see that there was basic stuff that I didn't need like a tire rotation. My tires are new so I did not need that. I tried to explain to her that I didn't need to get all the extra services today. I even told her that I am always given the option to come back and complete the recommended maintenance at a later time. As long as I don't go over the mileage. I told her that I only came for an oil change. However, she expected me to get the recommended maintenance of 55,000 miles. Mind you, I had just got my car maintenance few months ago. I was still at 52,000 miles. She then shows me that if she chose the option for 50,000 miles it would be $895. Which is B*LL$HIT. I then told her there were notes from my last few visits. She could check to make sure what was required. She seemed lost so the service manager walked back over and said I had to get the maintenance service as stated on the certificate. ( mind you that's what I've been doing for the last 5 years) At no point did he check my account to see if I was below the required scheduled maintenance mileage or check the history of my vehicle. Nor did he check the notes from the last service manager. He just sided with her. She never gave me the individual price for the additional services. She just said it's recommended so you have to get it in order to get the free oil change. I told the service manager that at times I just come for the oil change. He then said "that's not how we keep the lights on". I then replied "so you are no longer honoring the certificate?" and he said "no". Changing what he had just said earlier. Basically breaking the original agreement that was given to me by the dealer and honored by the last few managers. I then asked for my car back and walked out. No point going back and forth with someone who doesn't want to keep loyal customers. Not to mention the fact that I've been getting my car serviced here for years. Even when the dealer was sold.... SMH. I'll be taking my business to the Toyota Dealer in Cerritos. Doesn't matter if I have to pay. Their customer service is always 1000% better. SIDE NOTE: there's specials on the dealership website that include everything they were trying to charge me separately for....... LMFAO read more

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Just took my car today for EcBond that I have to purchase with my car. Came to their service place at 8:30 and they gave me a run around about their appointment(nonexisting). The customer service man came to ask us and said they are not taking any more. I ask if I can make an appointment so I won't be turned away and he said sure but 1st come1st serve. I ask him what is the point of making an appointment. He just not giving us any information or even wanting to help. This is definitely very DISAPPOINTING and FRUSTRATING. I guess don't ever come here for service. They are quick to take your money but don't want to offer the service. read more

Envision Norwalk Toyota | Sales Showroom - Auto Repair Near Me - Norwalk, California

This review is for the Service/Parts Dept: The main reason why I come to Envision (Norwalk) Toyota is because they USED to have a great customer waiting area, but as of March 2025 all that has changed. Among the complimentary offerings were fresh fruit, wide variety of snacks, plenty of bottled water, cold sodas, and a lavazza coffee machine. But now that those perks are gone they are the same as any other Toyota dealer, nothing makes them stand out from the rest. I'd rather go to dealers that are closer to me like DCH Torrance, South Bay Toyota, or Manhattan Beach. They all offer the same "perks" to awaiting service department customers, literally a chair and a coffee machine. Envision Toyota is no longer special to me or worth the drive. read more

What is advertised is not even on lot. Plus cannot even be ordered. Do not go here for a fair shake

We purchased a brand new Toyota from Norwalk which brought a lot of issues. We went through a service advisor name Veronica and she was extremely unprofessional, unhelpful, and argumentative from the beginning. We waited for hours just to be told they couldn't help us. She should have communicated it with us a-lot better and informed us nothing could be done instead of making us wait. We ended up going to another Toyota the next day and they helped us within minutes and got us out immediately. read more

Before going in, I had a spec sheet agreed for all the options and pricing. When I got there, Arthur from sales said they had to add a 2000 paint protection. I told him I called and emailed multiple times with the internet manager named Manny, and we had agreed on. I told Arthur if they have to add it on, I will walk away. Arthur went to talk to Manny, I guess. And 20 minutes later, he came back and said it has to be 1295. I walked out right away. Now he texts me saying he doesn't have to add, which he knew yesterday was the case. kinds Can't do business with those kinds of dealerships, given that the car is still not on the lot and will need to be delivered. Who knows what they are going to do to trick you with? Trust is all lost. Zhen read more

BUYER BEWARE!! When purchasing the vehicle I had one issue with the tires. Your sales manager Albert Tobias had assured me the tires had passed its certified inspections and had plenty of miles in them. I just drove 200 miles after purchasing and I had a blowout on the freeway, spun out and was very fortunate I did not get hit by oncoming traffic. I had to purchase 4 new tires because of this safety issue. read more

Envision Norwalk Toyota | Sales Showroom - Tire - Auto Repair Near Me - Norwalk, California

This review is for sales - we were in contact with Sam over a 2025 Highlander Hybrid. He advised us to place a deposit of $500 to hold the car for us. When we arrived we were told Sam stepped out and dealt with another sales person. The Finance guy, Timothy tried to have us do a $1,000 deposit instead. I stated we were told only $500 was required and he begrudgingly took our card. Gut feeling was this was all wrong. A week later the car still didn't arrive and they contacted us to come in for paperwork. I asked for an out the door quote and it was 5K more than a quote for same car from a different dealer. When I questioned the price breakdown especially why the car sales price did not align with the advertised price, they stood their ground and said this is their new price. Mind you the advertised price was still posted online! Sam called me and told me they don't even take deposits for this car, or do deals over the phone and I would need to come in to talk in person. I immediately asked for our deposit back. None of what he said made sense. A few days later they tried to contact us again and said they would work with us on the price. Hah, no thanks! We bought our car from Penske the same day. They were not transparent, courteous, or professional. This dealership confirms the untrustworthy ideas you have for car salesmen. They completely wasted our time and energy. We got same car from Penske Toyota for a better price and are extremely happy with their services and transparency. Do not shop here and go over to Penske instead! read more

when i bought my vehicle i had the best experience !!! but dang idk what the employees have on the service side that they always have the most unpleasant attitude. I came on the 28th of april to get the roof rack of my vehicle tightened and the rep was so rude made me go inside to look for the person that sold my vehicle because according to him " we dont work that way, idk who you talked to" i was so confused ! and today i brought it in to get it replaced and no one greeted me or did anything and there was employees available , talking and on their cell phones !!! i think it wasn't until the manager got up and told someone to check in with me the girl that helped me didnt seem to happy to help!!! ive gone to other toyota's for servicing and have not had the same experience i had here ! i work in customer service and best believe i would not treat my customers like this not cool. Train your team to be nicer toyota !!!!!! read more

On 3-6-26, I was contacted by Lupe from Norwalk Toyota that they had the vehicle I was interested in, White RAV 4 XLE Premium available so I scheduled an appointment for the following day. I went to the Dealership as scheduled, I asked for Lupe, the salesperson who I had scheduled the appointment with, they said she was busy with someone else so they asked Sam, salesperson to assist, I told him I was there to see the White RAV 4 he said let me go see, he brought out a different color RAV 4 and said they didn't have a white one(Bait and Switch?) When I asked about the invoice price vs the MSRP the Supervisor met with me. When talking to Lupe the night before I informed her that I was interested in trading in my vehicle and use the trade in value as my down, and that I wanted to keep my payments within a certain range, she said that wouldn't be a problem. I took my car to be evaluated for the trade in value however it wasn't looked at. They had asked me for my ID, when I asked why they said "we want to make sure you are not trying to commit fraud it's procedure". I didn't appreciate that since I hadn't requested to take the car for a test drive. Initially the Supervisor seemed helpful, however I feel that because I know where I wanted to land financially, he then stated that the car they had just brought out for me to see had suddenly been sold and was no longer available. He provided through Sam Leasing vs purchasing numbers for cars that they were going to potentially receive in case I wanted to put a hold on it. I was waiting for them to assess my vehicle for the trade in, and he the Supervisor was then going to run numbers again to see what the difference would be, instead he chose to not continue to assist and did not have the courtesy to address me directly and rather sent Sam to tell me "I guess we can't work with you". Again without even taking the time to look at my trade in vehicle. Overall, I believe they never had the White RAV4 available that it was just a means to get me to go in and to try to get me to purchase whatever they had. I was upfront on what I wanted, about using the value of the trade in as the down, about the payment I would be comfortable with and Lupe had assured me that they would be able to work with me but it seems that they only work with you on their terms. All that to say thank you but no thank to NORWALK TOYOTA. read more

Purchased a vehicle from this dealer. Worst mistake I have ever made in my life. First off, when setting down to do the final paperwork I was offered a lower interest rate if I was to purchase a warranty for several thousand dollars. That should have made me walk on the deal right there. Secondly, after driving the vehicle I purchased from them approximately 500 miles it began to experience misfire issues. I attempted to reach out to see if I could get some help from the dealer to at least diagnose the problem for me and they offered nothing. So I left a negative review on carfax. The dealer responded by asking me to call and speak to management. Long and short of it is that they offered to sell me a warranty for $4400 dollars instead of just helping me diagnose. read more

Receptionist is good in the service department. Got my information accurately with no BS. read more

I usually don't write review . But this place i wouldn't go back no matter what they offer me .Horrible experience sales person Yelling raised voice.. I ever had bad experience like this toyota norwalk. And it seems like I'm not the only one who had that experience lol read more

Aaron was amazing, very nice and professional. He was very patient and explained in detail all the bells and whistles on my new Camry. I highly recommend this dealer, all the staff make you feel very welcomed. read more

Envision Norwalk Toyota | Sales Showroom - Car - Auto Repair Near Me - Norwalk, California

super disappointed in the price, the labor costs, the way they left my car after. plus 3% increase to use a credit card. $1300 for an alternator $600 else where:/ read more

Envision Norwalk Toyota | Sales Showroom - $1300 to replace my alternator then an added 3% ($39) to use a credit card. They use to wash the car after services NOPE not anymore. - Auto Repair Near Me - Norwalk, California

I took my truck because it had a leak in the power steering pump. They had already given me an estimate of what the work would be. change the pump the hoses with the clamps. $ 1294.75 I left my truck for 2 days to change just one hose that they say is new but in the picture I clearly see that it is not new. Just for changing that hose they charged me $1294.75 which was the price for changing everything. I get home, open the trunk and see that everything is full of liquid in the area where they worked. When I took the truck the leak was at the bottom, nothing on top was stained, I told the advisor and he told me that cars are not delivered like this, we are not going to wash the engine. I'm not asking you to wash the engine, I'm asking that the part where you work is left clean. How will I know if it's still leaking or not? This is not the first time this has happened to me. I took my truck for the brakes, they told me that they would lower the brakes. 3 days later my brakes were worse than before $750 because I had to buy new discs and pads to get it right. read more

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TERRIBLE DEALERSHIP!! Pushy an unhelpful salesmen, lying to customers about car facts just to get them in the door. Rude an dishonest staff that aren't respectful to customers. JEFF in (used car sales department) disrespectful to help customers with work that needs to be done, learn to do your job right and don't be a smart ass baldy! read more

Absolutely avoid purchasing or servicing your Toyota at this location. Once you purchase a vehicle the quality of service is non existent. The service staff is difficult to communicate with and don't seem to know how their own cars function. We've had dropped calls or no return calls when trying to resolve an issue. We've only purchased Toyota, In the future we'll be looking to purchase from a different car brand. read more

The service has deteriorated here. Ever since I got my RAV4 6 years ago, I've been coming here for Toyota Care and always got good service. Today I had to wait 30 minutes past my appointment time. The young fellows standing by at the stand looked like they didn't care to work there. The old batch would rush to my car to greet me. After half an hour, a guy from the Service Adviser's office came and took a car that had just rolled in. Maybe he knew the driver. He just had her cut in line! I had to call his attention before he apologized. The Service Advisor then told me they'd wash my car at no charge. So it took the usual 2 hours of service. When I got the car, I said to the attendant it didn't look like it had been washed. The windows were all dusty! He said it had been washed, again looking like he couldn't care less about his job. There are 2 Toyota dealerships closer to home, but I always came here because I got good service. This organization doesn't care about customer loyalty. Not anymore. I will not waste my time coming here anymore. read more

We waited nearly 2-3 hours while the process moved very slowly. Out of frustration, we told them that if the deal was good, we were ready to purchase today. Only then did they finally bring out the paperwork. After reviewing the final price, we were taking a moment to think it over when the salesperson Sam, looked at me and asked, "Do you have money?" not once, but three times. When I asked why he was asking such a question, he then tried to clarify that he meant, "Do you have money in Chase, can you bring a check right away?" But instead of apologizing, he actually followed up with, "Does that offend you?" As a customer about to spend a significant amount of money, this felt extremely unprofessional, disrespectful, and inappropriate. Naturally, I told him yes, it was offensive -- because it truly was. Rather than giving us time and answering our questions properly, the interaction felt like unnecessary pressure and a lack of basic courtesy. In the end, they wasted our time and left us with a negative impression. We walked out and purchased our vehicle the same day at Toyota of Cerritos instead. Cerritos was transparent, professional, and respectful throughout the process. Save yourself the stress -- don't waste your time here. Go to Cerritos Toyota. read more