[[HIGHLIGHT]]I just purchased Macan from McKenna Porsche & the whole process was seamless with so much help from Heavens Pan & the Manager.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Heavens Pan is very helpful, friendly, accommodating & knowledgeable![[ENDHIGHLIGHT]] Excellen!!! I highly recommend anybody to go to McKenna Porsche & look for Heavens Pan! read more

From start to finish, my experience at McKenna Porsche was exceptional. Omar and Sam in the Sales Department went above and beyond to make the entire buying process smooth, stress-free, and enjoyable. They were professional, knowledgeable, honest, and truly cared about making sure I found the perfect Porsche. Michael in Finance made the paperwork easy to understand and was efficient while ensuring I felt comfortable every step of the way. Geraldine in the Service Department was equally outstanding--friendly, attentive, and committed to delivering excellent customer care. The teamwork between Omar, Sam, Michael, and Geraldine exceeded all of my expectations. They are true assets to Porsche and represent the brand with professionalism, integrity, and outstanding customer service. I highly recommend McKenna Porsche to anyone looking for an exceptional buying and ownership experience. Thank you all for making this such a memorable experience! read more

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I contacted several Porsche dealerships before buying my Cayenne Electric Turbo, and McKenna Porsche was by far the most responsive. From the very beginning, their communication, customer service, and professionalism stood out. Every interaction felt genuine, and instead of giving me the typical car dealership sales pitch, they actually looked for ways to make the deal work. They were fair, honest, and straightforward throughout the entire process. Once we reached an agreement, the level of service exceeded my expectations. I actually arrived about 45 minutes earlier than planned, and my salesman, Tim, was literally outside detailing the car himself. I know because he was sweating up a storm. That wasn't something he had to do, but it showed the pride he took in delivering the car in the best possible condition. Stephen, the floor manager, was equally impressive. He was fair, honest, and negotiated with integrity, qualities that are becoming increasingly difficult to find in the car business. Buying a car is a significant purchase. McKenna Porsche earned my business by being responsive, transparent, and genuinely customer focused. I wouldn't hesitate to recommend them to anyone looking to buy a Porsche. read more

Unfortunately, McKenna Porsche fell significantly short of expectations during the purchase of my first Porsche. As a longtime Mercedes-Benz customer, I have experienced what a premium brand car purchase should be, and my experience at McKenna did not come close. [[HIGHLIGHT]]At times, it felt as though the dealership management viewed selling me the car as a favor rather than earning my business.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The team was unable to adequately explain several vehicle features, and I ultimately had to rely on YouTube and another Porsche dealership for assistance.[[ENDHIGHLIGHT]] Even something as basic as pairing my garage door opener was done incorrectly. The vehicle was also not properly prepared for delivery. It had not been thoroughly cleaned, and there were obvious areas that appeared to have been overlooked. [[HIGHLIGHT]]Most disappointing was the lack of recognition that this was my first Porsche--a purchase that represented a significant personal milestone. There was no effort to make the delivery feel special or to welcome me to the Porsche brand.[[ENDHIGHLIGHT]] A friend of mine recently purchased a similar vehicle from another Porsche dealership and had a dramatically different experience, with thoughtful touches and genuine efforts to make the occasion memorable. [[HIGHLIGHT]]The one exception to an otherwise disappointing experience was Roxanna, who assisted with the paperwork. She was kind, professional, and the only person I interacted with who appeared genuinely interested in providing a positive customer experience and building a relationship.[[ENDHIGHLIGHT]] The only reason I completed the purchase was because McKenna had a vehicle with the exact specifications I wanted. Otherwise, I would have purchased elsewhere. Based on my experience, I would not return to McKenna Porsche and would not recommend them to others. read more

For any Porsche owners in SoCal, I can't recommend McKenna Porsche enough. No affiliation or incentive here, but after servicing at multiple dealerships around the area over the last few years, their service blow the others out of the water. Willing to go to bat for you to get very reasonable pricing. [[HIGHLIGHT]]Shout out to Geraldine, my service advisor![[ENDHIGHLIGHT]] Thank you again McKenna Porsche! read more

My husband is looking for a 911, and after searching existing inventory for a bit, he decided to build and order one. [[HIGHLIGHT]]We submitted the config to McKenna and received an email the next morning as a follow up, and made a same day appointment with Dominic.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was super nice, thorough, and patient regarding questions and options, and after the experience we had buying our SQ8 earlier this year (where sales people pushed HARD to get us to buy something off the lot regardless of what we wanted), it was relaxing and refreshing.[[ENDHIGHLIGHT]] Waiting for allocation and will update review once ordered & received! read more

We started talking to Salman Ali on Friday afternoon. We gave him specific details about what we wanted and what we had currently that we were looking to trade. By Saturday Morning Sam had connected us to Lauren the Sales Director and not only were we able to get the car we wanted, we were able to get the value for the trade we wanted and a price that was great. When I tell you being able to finish so many uncomfortable parts of the car buying process over the phone was the best thing ever! The willingness to not waste anyones time. Just amazing. We didnt even have to Reschedule our dinner reservation! Go to drive on pch straight to laguna :) Thanks again Sam and Lauren read more

McKenna Porsche - Porsche Taycan - Auto Repair Near Me - Norwalk, California

If you are looking for a Porsche , go to McKenna Porsche in Norwalk and go see Mr Heavans Pan . [[HIGHLIGHT]]He's the nicest and most helpful person I've ever dealt with[[ENDHIGHLIGHT]] .Exceptional customer service from him and his team ! You will not be disappointed read more

[[HIGHLIGHT]]Great experience dealing with everyone at McKenna.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No pressures.[[ENDHIGHLIGHT]] Very professional. [[HIGHLIGHT]]Absolute pleasure.[[ENDHIGHLIGHT]] read more

We had a really great experience at Porsche McKenna, especially as parents shopping with an almost 4 year old! We live in Texas but went to LA because they had the exact car I wanted. Even with the distance, the entire process was incredibly easy. Lauren Castaños and Marcos Gutierrez were fantastic to work with- professional, responsive, and very straightforward. Communication was clear, paperwork was simple, and they handled shipping seamlessly. Honestly, it felt like I ordered a car off Amazon Prime- that's how smooth and convenient everything was. The car arrived in Texas without any issues. Shopping for a car with a toddler can be stressful, but the environment here was calm, welcoming, and very family-friendly. We never felt rushed or pressured, and they were patient while we balanced decisions with a little one in tow. It really made a difference to feel like bringing our child wasn't an inconvenience. Overall, smooth process, great communication, and an incredibly easy out-of-state purchase from start to finish. Highly recommend Porsche McKenna , especially if you're buying from afar or shopping with kids. read more

I've had consistently terrible experiences with McKenna Porsche's service department. While my cars were in their care, both of my 911s were damaged. The first incident left a deep gash on the rear taillight and bumper -- they simply polished it until it looked passable instead of properly repairing it. The second incident occurred when they drove my car into a sloped driveway and completely destroyed the front bumper. On another occasion, they returned my 911 with the seat recliner pull tab completely ripped off. I've brought my car in multiple times for rattles, and each time it's returned with no improvement whatsoever. I've gone through three different service managers already because of their constant staff turnover. My current service manager is Isaac, but communication remains poor -- I constantly have to chase them for updates and rarely get timely responses. To make things worse, one of their pickup and drop-off personnel once told me to "stop playing games" after a simple miscommunication about my address. This is hands down the most unprofessional and careless Porsche service center I've ever dealt with. If you value your vehicle, time, and professionalism -- take your business elsewhere. read more

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Brought my car in a few weeks ago with the seat leather issue that they are not holding accountability for and now the same seat backing is falling apart. Emailed the service advisor Jenny and the Manger Mel regulating this issue and they don't reply because they don't want to fixs the seat that they ruined. Unprofessional and I would advise everyone what poor customer service and unreliable company McKenna Porsche has been come so beware! read more

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Excellent experience at McKenna Porsche. [[HIGHLIGHT]]The customer service throughout the dealership was professional, welcoming, and attentive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Special thanks to Jenny, my service advisor, for being knowledgeable, communicative, and making the process smooth from start to finish.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Geraldine was also wonderful and very helpful throughout my visit.[[ENDHIGHLIGHT]] I also want to recognize the outstanding service from the loaner department, especially Rolando and Mia, who made everything quick, easy, and stress free. [[HIGHLIGHT]]Overall, a great team and a dealership that truly values customer experience.[[ENDHIGHLIGHT]] read more

McKenna Porsche - Auto Repair Near Me - Norwalk, California

Purchased a 2025 Cayenne Turbo GT. Amazing team. They had the right car and knowledgeable team to make the experience memorable. read more

McKenna Porsche - 2025 Turbo GT - Auto Repair Near Me - Norwalk, California

April 1, 2026: Routine Service Maintenance ( oil and filter change). Mea Gonzalez was my pre-service coordinator and Geraldine Stowells my Service Advisor. [[HIGHLIGHT]]Mea was efficient, courteous and responsive and Geraldine was equally awesome.[[ENDHIGHLIGHT]] My prior cars have been MBZs and always serviced at the local dealer. My experience at McKenna Porsche far exceeds the MBZ Dealer. I could tell Geraldine was looking out for my best interests and not trying to upsell me on services not needed for another 10,000 miles. [[HIGHLIGHT]]Thank you Mea and Geraldine for your outstanding service.[[ENDHIGHLIGHT]] I am a loyal and satisifed McKenna Porsche Client. read more

McKenna Porsche has been great to work with from pre-ordering to purchasing. Tim Churchill is great to work with. AAAAA++++ Service and support. Thanks Tim for the help on building our Cayenne GTS. Highly recommend McKenna for your next P car!!! Thanks Mel for helping with the presale!!! You guys ROCK!!! Great team at McKenna!!! read more

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Changed my tires here and it's everything they've exceeded my expectations! I shopped around in this dreadful economy for good quality tires plus the service and I definitely came to the right place. Had reservations and didn't waste any minute of my time; gave me a rental which i was grateful for so i can go about my day. kept me informed of their work, etc etc. Would not even think 2x of coming back here but i would definitely shop around too. Love the staff working there, they know what they're doing. read more

I purchased a 911 GT3 from McKenna in March of 2025 and recently ordered and had delivered a Macan GTS from McKenna as well. [[HIGHLIGHT]]Tim Churchill is an outstanding advisor who I would highly recommend Tim to help you with your Porsche purchase.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The entire McKenna team including the parts department, sales team and service group have all been great to deal with.[[ENDHIGHLIGHT]] I highly recommend McKenna Porsche! read more

I recently had to bring my 2021 GT4 into McKenna for a repair that was likely covered under my warranty. [[HIGHLIGHT]]My service advisor Isaac was friendly and professional, keeping me apprised of everything going on with my car the moment I arrived.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I highly recommend working with him because he made the entire process go extremely smooth and constantly updated me on the status of my car through the repair process.[[ENDHIGHLIGHT]] I highly recommend McKenna Porsche for any of your repair needs and appreciate their assistance so much!! [[HIGHLIGHT]]Thanks again to Isaac and all the staff over there for such a worry free experience!![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Rolando, the vehicle loaner advisor, was very professional, efficient, and easy to work with.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He didn't hesitate to assist us, even on short notice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As soon as we arrived, he came outside to greet us and immediately helped us with everything we needed.[[ENDHIGHLIGHT]] He was quick, efficient, and made the entire loaner process smooth and easy. [[HIGHLIGHT]]By far, this was the best customer service we've experienced from any Porsche loaner service.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The salesperson at this dealership was very nice, polite, and professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unfortunately, my experience with the Chinese manager was the complete opposite.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When he realized that we could not agree on the price, he became emotionally agitated almost immediately, raised his voice, and acted in a very rude and unreasonable way.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was honestly shocking and strange to witness such behavior in a Porsche dealership.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This kind of attitude is completely inconsistent with the Porsche brand image.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If this manager happens to read this review, I hope he understands that no matter the situation, basic courtesy and professionalism should always be maintained.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Shouting at customers is unacceptable, extremely low-level behavior, and damaging to the image of the dealership.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I truly do not understand why someone with this level of conduct is in a management position.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]To be clear, this review is not about race or ethnicity.This is solely about behavior, professionalism, and basic respect[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]We stopped by McKenna to browse and were fortunate to work with Dominic. We had been in touch with him for over a month regarding a specific vehicle, and although we weren't completely decided, he remained patient and consistently followed up on all of our questions about the car and pricing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Compared to other sales reps we encountered who were more aggressive, Dominic's calm, non-pushy approach really stood out. It made the entire process feel more comfortable and ultimately played a big role in our decision to move forward with him.[[ENDHIGHLIGHT]] From start to finish, everything was seamless--vehicle selection, pricing, and paperwork were all handled efficiently. [[HIGHLIGHT]]Even after the purchase, Dominic continued to provide exceptional service. When I returned a week later with questions about the car's features, he was just as helpful and attentive.[[ENDHIGHLIGHT]] Dominic exemplifies the standard of service one would expect from the Porsche brand. We look forward to working with him again and would confidently recommend him to anyone seeking a refined, personalized, and effortlessly comfortable purchasing experience. read more

*** READ THIS BEFORE YOU EVEN CONSIDER BUYING A CAR FROM THIS DEALERSHIP. I STRONGLY RECOMMEND ANOTHER DEALERSHIP. *** I bought a brand new 2025 Porsche Panamera Turbo E-Hybrid (about $250,000) from McKenna Porsche Norwalk and it has been the worst high end car purchase and ownership support experience I have ever had. This did not feel like a Porsche experience at any point. It was worse than a used car purchase. McKenna could not care less about service or the Porsche brand. I rarely write negative reviews, and I avoided posting anything publicly for over a year because I tried to resolve this privately through sales, service, management, and even ownership. My intent is not to attack anyone, but after continued silence and core issues still unresolved, I wanted to warn other buyers about what they may be signing up for. [[HIGHLIGHT]]From the start, communication was an issue. In Sept 2024 I asked basic questions, including commercial registration for my business and fee estimates, and had to follow up repeatedly just to get responses.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The experience I received included constant chasing, broken promises, repeated handoffs, and a complete breakdown in accountability that dragged on into 2026, including being ignored by the owner, Danny McKenna.[[ENDHIGHLIGHT]] Danny sent me a postcard after I bought the car letting me know that if I ever need his help i can call/text him. Delivery in Feb 2025 wasn't "Porsche." It felt like here are the keys, sign the docs, have a nice day. I had to ask for a walkthrough of the car and features. I bought this vehicle without ever seeing it or sitting in it and expected a proper A-Z orientation, especially for a hybrid. Instead, I got minimal guidance, and a Facetime offer from "Porsche Pro." I should not have to teach myself basic ownership on YouTube after spending this kind of money. The culture showed itself immediately. At delivery, I noticed and reported scratches on the phone drawer and was told to wipe it with a microfiber cloth. When it did not come off, I was told "it doesn't matter, you will scratch it anyway." The trunk privacy screen was broken and there were missing tire caps. I repeatedly followed up. Months went by. I also wanted to buy a trunk cargo net, it was promised to be ordered, and I still never received it. No proactive follow-up, no accountability, just silence. They simply don't care about you after you buy the car. The commercial registration was mishandled even though it was communicated repeatedly in writing. The car was registered as auto instead of commercial, and I was later told I had to go to DMV or AAA to fix it myself because their DMV clerk was not familiar with commercial conversion and the original registration had already been processed. I wasted hours at the DMV cleaning up something that never should have been wrong. They overpromised to sell you the car but there was no follow-through. Then the quality issues, which are not minor: * Passenger door rattle, like something is loose inside the panel * Roof noise and rattling * Brake squeak since day one, plus a brake pedal that sinks * Rough shifting and jerking in electric mode * Display freezing on the Porsche logo multiple times per week, with photos * Tire pressure warnings despite normal PSI, with photos * Suspension defect preventing sport modes or lowering the vehicle * Defective tint issues that required replacement * Water spots on the protective wrap that could not be removed * Trunk privacy screen replacement became an issue more than once (including being replaced and still ending up broken again) * Plus additional issues over time [[HIGHLIGHT]]I escalated again in 2026, the prior GM (Keith) and salesperson (Raquel) were no longer working there, and the case stalled again after new management promises. The new GM (Lauren) promised a single point of contact, but I was handed back to the same service advisor again.[[ENDHIGHLIGHT]] In February 2026, my vehicle was towed in and kept about a week. I was told everything was fixed and "good to go," and told the brake squeak is normal. The rattles were still there afterward. I drove up from San Diego multiple times for service, and after all of that, the core issues remained. [[HIGHLIGHT]]The most bizarre part is the silence. I replied to a generic "outstanding service" text stating the rattling was not fixed and the same issues persisted. Nobody responded.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I finally contacted the owner, Danny McKenna. He asked for the detailed email history, I sent it and he disappeared. I followed up multiple times for a few weeks and he texted that he did not know anything about my issue and asked which store. After i replied, he ignored my texts and emails after that.[[ENDHIGHLIGHT]] That is a ridiculous position to be in after buying a brand-new Porsche for $250k, a year later. [[HIGHLIGHT]]The customer service experience at McKenna is very poor. This is the theme: you report issues, provide documentation, you are promised action, then you are ignored until you give up.[[ENDHIGHLIGHT]] Is this really what you should expect from a Porsche dealer? read more

Bought two Porsches from them, [[HIGHLIGHT]]absolutely fantastic experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Tim Churchill is the best![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]We had an exceptional experience purchasing our 911 Targa 4 GTS from McKenna Porsche.[[ENDHIGHLIGHT]] From start to finish, everything was handled professionally and efficiently. [[HIGHLIGHT]]It was a pleasure working with the General Manager, Lauren--she was responsive, straightforward, and made the entire process smooth and enjoyable.[[ENDHIGHLIGHT]] As a family-owned dealership, McKenna Porsche truly stands out. The level of service and attention to detail exceeded our expectations and set them apart from other Porsche dealerships we have visited. [[HIGHLIGHT]]Overall, it was a fantastic buying experience, and we couldn't be happier with both the car and the service we received.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Samuel Lizarraga did an excellent job in explaining the features on my 2026 911S Cabriolet.[[ENDHIGHLIGHT]] He programmed my garage door home button on both of my Porsche's. [[HIGHLIGHT]]This is the 5th Porsche I have purchased in 25 years and this is by far the best customer service![[ENDHIGHLIGHT]] read more

Great service and support from Mel. Highly recommend the staff, expertise, and location.

I received the surprise of my life! A new porsche for Valentine's Day! A gift from my husband. Tim and Sam delivered the Cayenne Hybrid to my home. Sam walked me through the setup and features, and also provided an overview. Tim was available to answer any questions that I had after delivery. Sam came back for a second visit, to make sure everything was tailored to my preferences and to answer any additional questions. I had a wonderful experience with McKenna Porsche. read more

Called up about a 992.2 that I liked - ready to buy that day.... Spoke with Marcos- replied to his message with all the details on my Aston Martin that I was trading, and never heard another thing from him. Clearly not interested in selling cars or too busy! Anyway - car secured on the next call to another dealer Don't waste your time here read more

From start to finish, this was the most seamless purchase I've experienced. The entire process was handled with professionalism, transparency, and true attention to detail. This is what a luxury experience should feel like - effortless, elevated, and client-focused. I highly recommend working with Lauren C. if you value efficiency, expertise, and exceptional service. read more

I recently purchased my Porsche GT 3 from McKenna Porsche and I must say that it was an outstanding experience, solely due to the outstanding customer service Tim Churchill provided to my wife and I. I continue to buy McKenna because of the outstanding assistance I receive from Tim Churchill and the outstanding care I receive from Jenny and her Porsche service crew. Tim you get an A++ my friend and thank you again for your outstanding customer service! Walt read more

I have been taking all of my porsches to Mckenna. Trust me, no matter who is your service advisor are, they are all professional, friendly and very very very nice. This time Geraldine was my service advisor. She was super nice. She informed me every single step all the way through the repairs. I am very happy with her and McKenna Porsche Service Department. Very very super highly reccommended to everyone read more

It was December 23, 2025 and I was searching for a 2025 Porsche Cayenne to buy before the end of the year. I located one at McKenna Porsche and called to get information. I spoke with a sales rep named Heavens. He was very knowledgeable and answered all my questions, so I made an appointment for a test drive. From the minute I met Heavens, he was personable, patient, and not overbearing. I bought the Cayenne that day and absolutely love it ! My only disappointment was the time it took to get into F&I to complete the transaction...once I was in it went smoothly and quickly. I would recommend seeing Heavens if you are in the market for a Porsche........George read more

DO NOT TAKE YOUR CAR HERE FOR SERVICE! My 2021 Macan GTS went in for a defective coolant pump, under warranty. They returned my car to me 3 weeks later with OBVIOUS body damage! My driver side panel was chewed up & the GTS logo was GONE, like my car was side-swiped by something. They said NOTHING to us about this! They just returned my car & thought we wouldn't notice the damage!? My car was in PERFECT condition when it arrived there, not a single scratch or ding! We take VERY good care of our Porsches & hand wash them in our garage. They are leisure cars, NOT commuter cars! I sent my car right back to them on the flat bed. They, at first, denied responsibility completely and even accused us (in so many words) of trying to get free body work done and said "this happens to us more often than you think." WHAT?? They finally admitted fault after 3 days & about 10 phone calls! They said they checked their cameras & their car wash did it! NO apologies! They had my car for 35 days!! ZERO apologies, until day 34! ZERO compensation! ZERO credits! Just NOTHING! The entire time they treated us like they were doing us a HUGE favor by ordering the correct pieces, painting them and fixing the damage THEY caused! INSANE! My dash cams were physically disconnected by them on day three, according to our app. Additionally, we have been trying to contact management for over 3 weeks! Still NO REPLY from any manager!! We have called, texted and emailed multiple times asking for a manager to contact us! Still nothing! They DO NOT care about their customers. I have photos, videos and screen shots of everything for proof! Message me if you're interested! EDIT TO ADD: In the interest of fairness, my car was returned this morning after 35 DAYS and it looks fine, they did a good job on the body work. But their customer service is absolute trash! "If we dropped the ball, please let us know!" -Danny McKenna No one cares. Not a single employee or manager. Edit to reply to the bot response below: You have my information. YOU contact me! It's hilarious that we have been trying to speak to management for three weeks with NO success, but you responded to my bad review within an hour? read more

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[[HIGHLIGHT]]I met with Sam on the phone for a complimentary "2nd Delivery" where he answered my questions about the instrument panel and overall car operations.[[ENDHIGHLIGHT]] This was extremely helpful because I had already spent a few weeks with the car but still hadn't figured a fee things out. [[HIGHLIGHT]]Sam was knowledgeable, informative, and easy to talk to.[[ENDHIGHLIGHT]] read more

Couldn't be happier with my new Cayenne and the service I received! Delivery was smooth, paperwork in Finance was effortless. Attention to detail and tailoring the experience to what I was looking for is unmatched. Thank you Lauren and Sam! read more

We purchased a vehicle from Porsche, working with Ali. [[HIGHLIGHT]]The enthusiasm and responsiveness ended the second the paperwork was signed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Ali promised merchandise as part of the deal. Once the sale was finalized, it was radio silence. No follow-up. No shipment. No accountability.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We had to repeatedly call and chase both Ali and the manager just to get the bare minimum response.[[ENDHIGHLIGHT]] It was exhausting and completely unacceptable for a dealership representing a luxury brand. When the package finally arrived, it was insulting. The promised keychain was missing. The T-shirt was the wrong size. The tumbler looked like it was tossed in a box without a second thought. No care. No quality check. No attention to detail. Just sloppy and careless. At this point, it's not about a keychain or a shirt. It's about integrity. If something so small can't be handled properly, it makes you question everything else. [[HIGHLIGHT]]The lack of communication and follow-through feels dishonest and dismissive.[[ENDHIGHLIGHT]] For a brand that prides itself on precision and excellence, this experience was the complete opposite. The car may be luxury but the the service absolutely was not. [[HIGHLIGHT]]We feel disregarded, disrespected, and deeply disappointed.[[ENDHIGHLIGHT]] read more

Dropped by six months ago, and were extremely impressed by the competence and demeanor of Dominic. He's exceptional. Left a lasting impression, so, despite a past relationship with a different dealer, returned when we were ready to buy. I strongly recommend going to see him. He takes away the pain of the usual buying experience. read more

[[HIGHLIGHT]]Dominic Torres the sales representative at McKenna Porsche was outstanding and amazing from the moment we spoke to him on the phone to the time we actually met him.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He is very nice , professional and welcoming , explained and answered all our questions regarding the car[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]We feel at ease and not felt pressured to buy the car.[[ENDHIGHLIGHT]] He is very patient and helped us bring home my husbands dream car ! The Porsche 911 carrera . The car was presented in impeccable condition and helped us through the process from the beginning to the end. [[HIGHLIGHT]]Also Michael from the finance department, he is also very nice and amazing[[ENDHIGHLIGHT]] , the assistant manager or maybe the manager -Steven made us feel welcomed and the red huge ribbon on top of the car with our pictures is a nice touch ! Thank you all for the wonderful car buying experience. Everyone of you are the epitome of excellent customer service ! Will certainly percent recommend McKenna Porsche in Norwalk because of all of you ! [[HIGHLIGHT]]In behalf of my husband Rodger Marcks , thank you so much for the non stressful, nice car buying experience[[ENDHIGHLIGHT]]. read more

I Although I usually don't enjoy taking my car in for service, every experience at McKenna Porsche has been outstanding--thanks to Mike. He consistently goes above and beyond, offering helpful discounts and making each visit welcoming and stress-free. My car always runs better afterward, and I truly trust his advice. Mike's professionalism and genuine care make all the difference! read more