CONTRACTOR REFUSED TO REFUND ANY OF MY DEPOSIT (almost $4K) DESPITE DOING NO WORK BEFORE I FIRED…read moreHIM. I hired Alpha-Pac NW Construction to build a front deck for me. I liked the detailed quote and went into it knowing that the business was new with very little history (thus risky), but I wanted to give a young guy starting out a chance. I said the same to him & declined to pay my deposit by Zelle when he suggested it. (Payment by Zelle is the same as cash, not recoverable.) This was a red flag that I should not have ignored. He quickly clarified that he meant Square & I told him explicitly that I would only pay by credit card in case things didn't work out and I needed to claw my money back. We mutually agreed upon a start date (Wed Dec 7), and he didn't show up. At the end of the day, he sent me a text explaining why he didn't come, but promised to show up first thing in the morning. Equipment was dropped on my lawn, but he didn't start work that day (Thurs) or the next (Fri). He did not contact me, either. I reached out over the weekend to let him know that I replaced the tarp over his equipment, which was exposed during a windstorm. He told me at that time that he would start on Monday. He did not show up or contact me on Monday, Tuesday, or Wednesday. On Thurs Dec 14 I reached out to him again and asked what was going on. He explained that a loved one was in the hospital. At that point, I determined that he was unreliable and was likely to continue that way. I told him that I didn't want to move forward with him and asked for my money back. He said that he had already purchased the materials, and I offered to subtract the cost of materials from the refund, provided that he dropped of the materials and receipts. He was quick to bring the materials, but did not bring receipts. He promised to provide them later that day. I never heard from him again, despite reaching out to him multiple times by text and phone. I have filed a complaint with BBB and my credit card company, thus far I have not recovered any of my money. I hired a more experienced contractor after this, who took a look at the materials in my garage and said that he couldn't use most of the materials; most of the lumber was the wrong size (too small, not up to code), the cement wasn't needed (overkill, not required by code), and the fasteners were specific to the lumber size & couldn't be used. I do not recommend doing business with Alpha-Pac NW; rather I would warn you to stay away.

I have been in the real estate indisutry for 28 years and have never had someone pay this much…read moreattention to detail. My bathroom drywall was done so poorly and now it is absolutely perfect! Seriously ABSOLUTE PERFECTION! And no mess left behind, great service & reasonably priced! I highly recommend Alpha-Pac for all your construction needs! He even climbed on my roof and repaired the leak that was causing even more damage. I am so impressed!

Tony did a great job in installing luxury vinyl planking in our house, along with trim. It was…read morequite a job but it turned out great.

This was the single worst experience i've ever had having someone do work for me. From beginning to…read moreend it was a complete mess. The SHORT: Stay away from this guy, Unprofessional, Rude, Unfinished work, Billed over twice the labor that it actually took, Poor communication. I dont see how he can sustain any kind of business with how he treated us. I feel nobody should go through this and would encourage anyone reading this to choose a different handyman/contractor. The LONG: I reached out to him for a quote to replace some exterior window trim, 30sqft of linoleum, and swap out two exhuast fan motors. Pretty simple. He provided a quote which was for 16 hours, my wife had told him to do worst case scenario and the estimate was hourly so we thought nothing of it. He shows up almost an hour after he said he would on the first day (he said 9am, got there 10am), we discuss work he'll be doing briefly, he mentioned the floor in the bathroom would take less time and save some money if it ends up him just putting it over the existing floor, great. He had left for what i assume was lunch and to pick up some supplies? 2 hours later he returned, and performed a couple more hours of work for a total of about 4 hours at our home on day one. He returns the next day, works for about an hour then goes for another "lunch"/supply run? about an hour and half later he returns, and finishes up the window trim outside which he only had to replace 3 pieces. He was onsite at our home for a total of 3 hours on day 2 and said he was finished. He was only at our house a total of 7 hours, if you include his "lunch/supply" trips that would be a total of around 10 hours, which is overly generous since its a contractors job to know what materials they need and have them when they come onsite, unforseen stuff comes up sure, but to have none of what was needed before the job? He didnt have to replace any MDF in the bathroom as he laid the flooring over the existing. Also i've never paid someone hourly to eat lunch offsite.... I was at work but my wife was home, he demanded the total that was on the estimate of $1343.52 from my wife and she was shocked and mentioned he didnt do 16 hours of work, he says some rude things and tells her there is a big disconnect if she thinks all he did was 7 hours of work.....so being home by herself and being intimidated by a man demanding to be paid before he left, she felt the best route would be pay him so he would leave our home. NOT happy with how that played out. I call him up right after my wife explains what happened, i was shocked as well since he quoted us 16 hours and we had conversations about the bathroom cutting down on labor...so it was understood we only pay for the work he does, why would we pay 16 hours of labor if he was only onsite at our home 7 hours? Also the estimate included materials he didnt need or buy (MDF subfloor). He claimed he doesnt charge hourly but per day since we are in Anacortes and he is in Coupeville, so he charges for drive time and the full day no matter what. REALLY!? This is news to me and was never mentioned NOR did his estimate reflect or state that, it clearly shows QTY. 16 for labor, why would anyone assume he charges an entire day regardless? I told him i was not happy and didnt feel we should be charged the full amount on the original ESTIMATE....After about an hour of talking in circles i was exhausted and trying to be professional and civil, he said he needed to think about it and would get back to me.... I go outside to check his "handy" work....part of the trim didnt get caulked and none of it was painted....I had left paint for him as he asked before I went back to work from lunch. I message him and send him pictures, he claimed there wasnt enough time to paint since the caulking had to dry, he acknowledged the caulking was missed and should have been done...after more back and forth and rude comments by him, i was so done with everything i told him to refund me what he thought was fair and leave it at that, i told him i feel like we got ripped off, he didnt communicate well nor did his billing reflect the actual work he did, he agreed to refund $200.....Fast forward....it took him almost a month to send the check. He included a note saying "find another handyman" and "you get what you pay for"....and on the check he wrote "unrealistic expectations" in the "For" area. WOW, what a piece of work, can you get any less professional or childish? So all in all, we paid him $1143.52 to replace 3 pieces of window trim, glue down 30sqft of linoleum, and swap out 2 exchaust fan motors, which took him 7 hours of actual labor. Not only that, but he didnt caulk the window trim on one side, and didnt paint it. So I had to do that myself.

Maybe he's great, who knows? Left messages about a project and they didn't even have the courtesy…read moreto return my call.

I have known and worked with this company for many, many years. Jurgen is a very accomplished and…read moreexceptional contractor with many, many different skills. He has worked for my company as a sub contractor many times and customers always give him a raving review. I would highly recommend this company to anyone needing remodel work or construction help.

We initially called this contractor to help with a hot water tank leak. Day one, Hunter did a great…read morejob addressing the immediate issue. A week in we were given a plan a shortly we had a person pulling out all flooring and water damaged insulation under the house. Then...it all stopped. They did not get the ok on their bid before they made two rooms in our home unusable. That included the laundry room left bare. It's been since early November that they told us they could not do anymore work until they got paid for the demo. It's Early/mid February and not only did they not do anything about the inconvenience in the 3 month but told us they were not going to complete the work. Jen is the one who threatened a lien against our house because they didn't get paid quick enough from the insurance. $14,000+ and we still have two demolished rooms that we still can't use. Shame on them!!!!

I had them come out today because I had a shortage in my garage. They were super friendly and took…read morecare of my issue hassle free. I will be choosing the in the futur.

Excellent business. Kevin worked quickly to paint multiple rooms and ceilings in our home, ensured…read moreeven patch jobs. and was willing to spend another day going over some areas that we pointed out. Incredibly reasonable price as well. Easy to make an appointment over the phone. Kevin's professionalism makes it easy to recommend and support this small business.

Mr. Kevin Jung was great!!! We bought our house 6 years ago…read moreand the exterior paint needed some update AND QUICK. Our first baby was due in 2 months and a baby shower in a month. YIKES. Most of the other painters were already fully booked because of summer. But we got 3 quotes and Kevin gave us a very reasonable price. We hired him on the spot specially because he managed to schedule the job to be finished a week before the baby shower. Initially it was the just exterior, but we added extra work to be done inside the house. He was very professional. Always returned our phone calls. Always on time. And finished the job on time. No headaches whatsoever for the very pregnant me at that time which was the best thing ever!!! The house came out great!!! Couldn't be happier. We no longer live in the dingy looking house on our street. We now have a nicely painted home with our new baby.

Stolen construction tools like extension cord, putty knives, left a massive mess in the driveway,…read morelied about his bad flooring install and tried gaslighting me into believing that his work was accurate requiring the entire landings to have to be recut from materials that came out of my pocket and were purchased prior to hiring him made bad cuts on trim work leaving gaps between the wall and trim and tried giving me back a check that was already cashed instead of the check I placed a stop payment on. Don't trust this guy ! He comes off as personable and started off doing decent work but then he started cutting corners and doing work that was nowhere near quality work. Beware on letting him into your home if you don't want things associated with construction work coming up missing

Tyler was quick to start on finishing a kitchen remodel that had been started previously by another…read morecontractor. Tyler corrected the issue that the first contractor had created. So far he has added/fixed some drywall areas, hung the kitchen cabinets, and started on the plumbing for the kitchen. We will have him back to finish the job after our countertops are installed. I'm happy with the work and the price tag is reasonable and didn't break the bank. I have other areas in the house that need some help and I feel comfortable asking him to fix those areas as well.

If I could have given them a 0 star I would have. Wouldn't give written bid .. a should have been…read moremy first clue. Holt a new shower in my small bath. Didn't seal it Properly, forgot to put in nook shelf for shampoos, cut tile wring so fixture to turn it on doesn't cover the opening. Terrible job - looks like a do it yourself job . Also used thunder instead of grout. Used two different colors also.

I have hired Frank for various things to help me out. He is awesome! He has repaired my…read morelawnmower. He has rebuilt my deck. He has done some heavy landscaping on my 1 acre property. I cannot recommend him any higher!!! He is personable and friendly. I trust him implicitly.

Dallas, Heather, and their crew at West Coast Property Maintenance did a top notch job demolishing,…read moreframing, pouring, and texture finishing a new concrete floor in our carport. In addition, they added to a patio we had in the back yard, and a new walkway in front of the house. They showed up when they said they would, keeping my wife and me completely informed during the process. How refreshing! Highly recommended! Have already scheduled a new window install with Dallas, and working on our home project wish list for 2023. (9/1/2022) ~~ RH and AAM P.S. Update: Dallas did an awesome job installing a family room picture window where there wasn't one before. Heather kept us apprised of delays in window delivery (due to manufacturer) and scheduled Dallas to install the window the same week it was delivered. He constructed a wood window frame that matched the existing door frame and crown moulding (interior and exterior). Dallas and Heather are a dynamic duo. High praises for all their work!! (7/15/2023)

My wife and I were looking for someone who would help us adapt a rental home for my aging parents -…read moreputting in grab bars and railings to make it more secure and an adjustable shower head for their comfort. After a string of people who turned us down because our job wasn't big enough or gave us outlandish estimates, we finally got in contact with Dallas and Heather of West Coast Property Maintenance. From the beginning, when we explained our situation, they were passionate about helping us get the house prepared for my parents. Dallas came to the house to personally look at the situation and Heather kept us up to date on the details of the project. On the day of installation, Dallas arrived on time and worked into the evening until everything was done. He told us that his goal is to do the work in other people's homes as he would do it in his own. His care showed in the solid work he did for us. When we have home repair issues in the future, we know who we will call: Dallas and Heather. Not only is their work professional, their kind and patient treatment of clients is refreshing. If there were more stars on the rating, we would give them the maximum!