I brought my favorite dress here only for them to ruin it. Worn only once for a family photoshoot,…read moreI brought it in to get a stain cleaned. When I went to pick it up, I noticed that one section of the pleats looked like it had been steamed or pressed completely flat. As in, my pleated dress came back to me with a section of pleats missing. When I pointed it out, they said they would send it back to get it fixed. I came back to pick it up and once again, they did not fix it. The fact that they were about to let me walk out of there without telling me that the dress was ruined tells me everything I need to know about this business. I had to request to speak to the owner to find out what happened. While he was apologetic and offered to compensate me for the dress, the entire experience ruined the business for me. Be warned - they will ruin your clothes, they won't be up front about whether or not they can clean something properly without ruining it, and then they will avoid the issue unless you bring it up. Run from this place.

DO not take your shoes here for cleaning, I totally got ripped off here! I spent $189.42 to get my…read more7 pairs of shoes cleaned (4 leather sneakers and 3 suede oxfords) and they did a very poor job (see pics). When the shoes were ready for pick up I was lied to that they all look brand new with the exception of the brown suede shoes. Unfortunately that wasn't the case. The white shoes are still dirty and look pretty much the same when dropped off. The navy suede shoes also still look the same when dropped off.

I just got back my Cuban guayaveras and I kid you not, they were so clean I did not think they were…read moremine. I brought that up, but the tag had my name and looking closer it was absolutely pristine. It looks even whiter than when I bought it. They also fixed a couple other buttons and would couldnt be happier. Only word I have for you is GO!

Paid for alterations & dry cleaning, alterations were done days after it was promised, but dry…read morecleaning wasn't done nor was a refund offered ... Don't recommend this place.

I was contacted by the owner and he made good on the issue, and I will return for their services.read more

I brought a leather jacket in to get dry cleaned. It had adhesive on the interior and specifically…read morementioned that was the issue I was bringing it in for. They acknowledged that and gave me a pick up date of two weeks out. When I came to pick it up they had not performed the agreed upon service. They told me to come back 3 days later which I did. It still was not ready they told me to pickup at a separate location if I didn't want to wait longer. I went to the second location and upon receiving the jacket was charged $70 and the issue I brought the jacket in for was not cleaned or addressed at all. The entire jacket doesn't even look like it's been cleaned at a cleaners. I will not ever be going back to an Avalon what poor service.

I have found my new go to tailor! i ordered a dress for a wedding that was not true to size and…read more was in desperate need of altering on very short notice! Was not sure it could be done, I was wrong. They added fabric and completely redesigned the back to make it work. It looks beautiful. Reasonable pricing and excellent service. Highly recommend.

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

Dry Clean Super Center in PECAN GROVE !!!!!! I really don't like…read moreleaving negative reviews, but unfortunately this experience needs to be shared. I've been taking my clothes to Dry Clean Supercenter in Pecan Grove for a while. In the beginning, the service was okay. However, over the last month (maybe longer), the quality has seriously declined. I've picked up multiple items that clearly had not been properly cleaned. It honestly felt like the clothes were just placed in plastic and handed back to me. I returned one item because it wasn't cleaned at all, and when I got it back again, it was actually dirtier than when I originally dropped it off. Most recently, I dropped off a pair of pants. When I picked them up, they had a bad odor and stains that were not there before. That was extremely disappointing. Based on my recent experiences, I would not recommend this company. I truly hope they address their quality control issues so other customers don't experience the same frustration

Very nice facility with onsite cleaners Prices are…read moreextremely high over $5 for men slacks i had to walk out

1/5 -- Very Disappointing First Experience…read more Unfortunately, my first experience with Elite Dry Cleaners on Kingsland Blvd was extremely disappointing. I dropped off several items on Friday and was told they would be ready for pickup Monday. When I picked them up, I immediately noticed that there were still stains on every item. Some of the clothes even still had visible food stains on them. For a professional dry-cleaning service, I expected much better results. Honestly, it looked like my clothes had simply been washed and hung to dry rather than professionally cleaned. To make matters worse, some of my clothes came back shrunk. The customer service made the experience even worse. The employee had a bad attitude when I brought up my concerns, and the owner's attitude was even worse. Instead of trying to make things right or showing concern about the condition of my clothes, I felt like my concerns were treated as an inconvenience. All in all, this was a terrible first experience. I brought my clothes here expecting professional cleaning and good customer service, and unfortunately I received neither. Based on my experience, I would recommend trying another dry cleaner in the area.

They do a beautiful job on my husband's shirts and pants, but I took a dress of mine to be dry…read morecleaned which had been dry cleaned at my old dry cleaners several times before. It came back very faded. I mentioned it to the receptionist and she said she would tell the owner to check the machine. No offer of compensation cleaning. (They have a sign that states they are not responsible for fading.) The main lady that waits on me never smiles and has poor customer service training. She often speak so low I have to ask her to repeat herself. She is very helpful at the drive thru and never seems to mind, which is a plus. Sometimes I think the prices are a little high on some things, but they do a good job on most things, if you don't mind the sour disposition of the receptionist, I would recommend giving them a try. My husband's shirts have never been pressed and hung so beautifully.

I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Clothes were promised by 5 PM yesterday. Still don't have them. Have a flight early tomorrow that…read morewe needed the clothes for. They don't answer their phone. Have been to the actual store at least 3 times today to get the items. They said they would call, never called. DO NOT TRUST THEM WITH YOUR CLOTHES.

I've had consistently great experiences with Superior Dry Cleaners. They are reliable, do quality…read morework, and genuinely take pride in caring for your clothes. Everything always comes back looking clean, pressed, and well cared for. One feature I especially appreciate is their text notification system. They send a text when your clothes are ready, and you can even pay through the link before you arrive. It makes pickup incredibly quick, easy, and convenient. Excellent customer service and quality work every time. Highly recommend!

I've been coming to Superior for over a decade and use them probably once a month. Their customer…read moreservice is wonderful and I've always been very pleased with my clothing upon pickup. The facility is clean and they have a drive thru option if that's ever needed.