Very highly recommend. Professional, prompt, courteous. Overall wonderful people with good customer…read moreservice as their focus.

Awesome customer service. We've never seen prompt responses, timeliness, and professionalism from a…read moreservice vendor like we've seen with the folks at LaundryMaids

Cleaners lost an item needed for family photos. It was part of a matching set so we were just out…read moreof luck and not matching. They found them after the photoshoot , when I went to pick up they didn't say a word to me. No apology, nothing. Won't go back.

How the staff is very polite, my husband used them on his clothes which is jeans , shirts and pants…read more, but my clothing I was very unhappy with the results even when they redid them still very wrinkle strings in the sleeves like shoe laces they didn't take them out like my previous cleaner and press them and I had a special order Jean jacket embellished in rhinestones all over and they lost it ticket clearly 20 items. Only 19 items were entered on the ticket incorrectly, such as shirts were marked dresses because they were long, but they so after sending pictures of jacket look like the only excuse I was given after they for it was that the ticket didn't say two one jacket so my question to them you had 19 you had 20 items on the ticket. You only turned 19 so where is my 20th item never that to say my items will not be going back there because I'm having to get them redone and then they've lost and can't replace

Yes. It's clean and well maintained!! All the staff have been nothing short of helpful and…read morefriendly! Al was helpful and friendly. I was greeted with a big smile welcoming me as I walked in. Al asked me if I needed anything and was available for questions. As I left, Al asked me to come back soon! Thank you Al for your assistance today.

Great place to go for laundry. Comfortable seating while waiting. The time flew by. Clean, easy to…read moreuse, nice machines, modern. Will come here again.

Fast, great customer service and reasonable prices!…read more I do not bring business shirts or items similar to that so I cannot comment on those prices. I brought business suits, suede dresses, and pantsuits embellished with metal. All items were cleaned and looked great.

Friendly service and discounts available, which helps a lot!…read moreI've been very pleased with everything I've had cleaned here over the past 10 years!

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

Worse service, don't know how to do alterations ham on pants and shoes repair. Very expensive too…read more They don't deliver as promised are late. Also they threatened to throw all my clothes and shoes in garbage.

Strange place. We usually use McFrugals but needed to have a suit altered and unfortunately…read moreMcFrugals do not do alterations. This place has just opened so I thought I would give it a go, and whilst the suit was in there I thought I might as well have it dry cleaned too. The alteration (just hemming the legs) took a week. I wasn't in a huge rush to get the suit so went with it. I asked my wife to pick the suit up. When she went there she gave our surname and the man behind the counter gave her my suit pants. The hem was done but they had dry cleaned it despite it clearly being written on the label 'Dry Clean after alteration'. When my wife went to pay they asked if we were new residents. We have lived in CCR for 18 months so she told him that. Unfortunately we were told that was too long to qualify for the new resident discount! Bizarre. Anyway my wife left the cleaners and called me to say she's picked up the pants. I asked if they had also given her the jacket from the suit as they had both gone in! The cleaners forgot to give it to her, Now normally this isn't a big issue, unfortunately when you have 9 month old twins in the SUV it's a pain to have to get them in and out again. The man behind the counter didn't really really apologize for the inconvenience and charged her an additional $5 for the jacket. Now if that was me I wouldn't have charged as they didn't dry clean the pants (which I took to McFrugals to get cleaned) and they had forgot to give her all the clothes but hey, that's me. Unlikely we'll be back. Especially as a new place to get alterations has opened across from the new Kroger on 1463.

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

Great service. Always happy with their work! They do a really good job with white pants or shirts…read morethat need stain removal.

Franz Cleaners & Washateria should be avoided. I was a ongoing customer of their taking my dry…read morecleaning of about a year. Recently they did not return two shirts after I had dropped them off. After bringing this to their attention the "manager" hid behind the call of the attendant who called to get direction while I was there inquiring of my shirts. The whole issue was passed to the dry cleaner as they do not do the work there. Regardless, they lost two business shirts and did not offer to resolve the issue. Do not take you dry cleaning to that business.

Soap dispensers aren't the cleanest but the manager on duty when I went was fantastic! He let me…read morein after he had stopped incoming traffic for the night after I told him we were in a hotel. He was friendly to everyone and started cleaning up the place with a great attitude at closing.