I had a very disappointing experience with this location. I specifically requested a callback to…read morediscuss the pricing of all my items before any work was done. I never received that call, so I called the store myself and was told someone would get back to me. Instead, the next day I received a text saying my items were ready for pickup, even though I had never approved the pricing. When I called to ask about it, the employee apologized and admitted I had been charged for an item at a price I never agreed to. She assured me she would apply a discount to make up for the mistake, but when I picked up my order, there was no discount. It got even worse. One of my items wasn't fully cleaned and a piece of the flowers were removed/fell off but I was never told. I brought it back to have it redone. When I got it back the second time, it had been burned. The lack of communication, failure to honor what was promised, and damage to my item made this a terrible experience. I definitely won't be returning, and I can't recommend this business.

Avalon is a good neighborhood cleaners. I had an issue the first visit, but they made it right, and…read moreI commend them for the doing so quickly. The owner was very nice and considerate. I will be back!

A negative rating would truthfully be more appropriate. This establishment, actually a Brite Touch…read moreCleaner, ruined my very expensive custom draperies. We attempted to work with them, allowing Brite Touch to repress the draperies 3 times in an effort to improve the outcome. The result? - custom drapery panels ruined beyond repair! The pleats are permanently crumpled, the fabric and lining are fused/ stuck together, the lining now has a pink cast and the fabric integrity is so compromised that the panels no longer hang strait from the rod. It took 3 attempts to even press the ends of the draperies straight! See the attached (1) before and (4) after photos to further illustrate the issues. To date, they have not even reimbursed the $159 cleaning fee. It has been 3 months!! As for compensation for our loss? NADA! Brite Touch insisted they "...carefully followed the cleaning instructions on the care label..." despite the fact that there was no care label since these draperies were a custom fabrication. Communication with Brite Touch has been madding obtuse, inaccurate and inconsistent in what we assume are efforts to avoid financial responsibility to reimburse us for our loss. This has been an absolutely horrendous experience and it is ongoing.

I have been coming here weekly and they just charged me $7.82 for a men's business shirt??! It is…read moreusually half that price and I was told it was a different fabric. It's the exact same shirt. Have to find some place else- I can't afford 8 bucks every day my husband goes to work

Dry Clean Super Center in PECAN GROVE !!!!!! I really don't like…read moreleaving negative reviews, but unfortunately this experience needs to be shared. I've been taking my clothes to Dry Clean Supercenter in Pecan Grove for a while. In the beginning, the service was okay. However, over the last month (maybe longer), the quality has seriously declined. I've picked up multiple items that clearly had not been properly cleaned. It honestly felt like the clothes were just placed in plastic and handed back to me. I returned one item because it wasn't cleaned at all, and when I got it back again, it was actually dirtier than when I originally dropped it off. Most recently, I dropped off a pair of pants. When I picked them up, they had a bad odor and stains that were not there before. That was extremely disappointing. Based on my recent experiences, I would not recommend this company. I truly hope they address their quality control issues so other customers don't experience the same frustration

Very nice facility with onsite cleaners Prices are…read moreextremely high over $5 for men slacks i had to walk out

My jeans are always perfectly starched to how I requested them to be! Service and value is…read moreunbeatable

Great and friendly service. I can count on clothes done right. Good at replacing buttons and…read morealterations.

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

1st time visit. Upon entering I was warmly greeted. Dropped off on a Tues afternoon & standard…read moreturnaround for two dry clean tops was 2 days, after 5 pm. I told her I definitely needed it Th because I'm headed out of town Friday & she said she would tag it as priority for Th. ( I forgot to see how priority was identified) She indicated I would get a text when it's ready on Th & likely it would be ready by 3pm although they state 5pm. I'm pleased to say I received a text a little before 2pm indicating my clothes were ready for pick up with a reminder they close at 6p. Two dry clean tops were $8 and some change which I feel is a fair price. I was pleased with the cleaning & ironing of my tops. That with the great customer service, I would definitely return with other dry clean items.

I have been using Xpress on Harlem Rd. for about years. I had a small problem one time, they picked…read moreup my pants, redid them with a crease at no extra charge. That's great customer service. My clothes are always ready when they say are ready. They are always professional and kind.