Detail Cleaning has been servicing my home every 2 weeks for over 2 years and they have done a…read moresplendid job. The technicians do more than what is required and I am often surprised by the extent and quality of the work. I am very pleased with the work done by their technician Leite. Steve T.

Liliana always does a great job. Shes been servicing our house for past few months. Samantha came…read moreby today as well. They were professional, prompt, and thorough

Currently 37 weeks pregnant and struggling to do anything. I was stressing out over how dirty my…read moreplace was getting but was also too exhausted to vacuum or wipe the countertops. I requested a quote from Naturalcare and got a response immediately. I called for more details and was booked for the next available Saturday on the spot. It was prefect timing for me too since I don't know when the baby will actually come. They've been reminding me through text a couple days before the appointment and even on the appointment day, they texted me that they were on the way. They're very good at communication. I forgot to ask their names, but the workers came in and were very friendly, asking questions like - do I prefer they take their shoes off while working? is there a certain area they should pay attention to? is there anything specific they need to know before they begin? And they were also very friendly about letting my little dachshund run around. For about two hours of cleaning, I can say I am very impressed with their work. My bathtub and toilet were getting a little dirty which was embarrassing but they cleaned it all up and everything looks brand new, white and pearly! They organized my shampoos and conditioners, even wiped down my make up drawers. OH - and they even cleaned out my rice cooker which was seriously the cherry on top! In conclusion, I am extremely satisfied, I am so happy to be sitting in a clean house, and most importantly, it's become a clean environment for when I bring my baby boy home!

We are extremely disappointed with the quality of service we received, especially considering the…read morepremium pricing and the fact that this was booked as a deep cleaning. While we appreciated the cleaner coming back to address some concerns, we continued to notice many missed areas throughout the home. The main kitchen floor still had visible spots and sections that appeared untouched. The recycling in the pull-out bin near the sink was never taken out. Several light fixtures and areas throughout the home were missed, and even small details, such as shoes being moved onto the bench and not returned to where they originally belonged, showed a lack of attention to detail. More concerning was the fact that our half bathroom was completely missed and untouched during the initial cleaning. We expected the team to communicate with us if something had been overlooked rather than leaving without addressing it. A professional deep cleaning company should have a clear checklist, strong communication, and quality control measures in place. We also paid an additional fee specifically for baseboards to be cleaned, and many of them were still untouched. At this point, we are continuously finding more things that were missed despite these services being listed as included in the deep cleaning package. This was our first deep cleaning service, so we had high expectations. Instead of being able to focus on our children and simply maintain the home afterward, I still had to go back and clean myself. My fiancé even expressed that he felt we should have just handled it ourselves. My mother also had to come over to help clean afterward, and we are still discovering things that were overlooked. At this point, we have decided to hire another company to come deep clean the home properly because this did not feel like a true deep cleaning. It felt more like a surface or spot clean despite the services that were advertised as included. The only reason we are giving a 2 out of 5-star rating is because the company did send someone back to touch up some areas and attempted to make things right, but we still continued finding missed baseboards and other overlooked items afterward, and at this point, we no longer feel confident in the level of detail, communication, and reliability we expected from a professional deep cleaning service. If a deep clean is what you desire without micromanaging this company will not be a great fit for you. If you choose this company, please be prepared to follow the cleaners from room to room watching them and having somebody to watch each Cleaner as they clean.

Excellent cleaning.. always punctual and professional…read more.. Husband was very happy with the service also...!

Has this matter happened to you?…read more BBB Complaint Information Date Filed: 10/14/2024 Complaint Type: Refund / Exchange Issues Filed with: BBB 1333 W. Loop South, Ste. 1200 Houston, TX 77027 Phone: (713)868-9500 Fax: (713)867-4947 Email: info@bbbhou.org Business Information Business Name: Morehands Houston, LLC Address: Houston, TX 77098 Phone: (713) 439-1111 Complaint Details I am writing to formally address the issue of the damaged blinds that require replacement. Both your supervisor and I have documented their condition with photographs. It is my expectation that Morehands will take responsibility for rectifying this matter, as these are custom-made blinds. I have invested significant time and effort to address the damage caused by Morehands, far exceeding the additional $100 charge I have incurred. While I appreciate your team's offer to waive my charges, it is essential to acknowledge that the initial mistake was due to accounting errors on your part. In the interest of goodwill and professionalism, I strongly urge your team to address these oversights and cover the associated costs. Morehands failed to reply and replace. Not accredited by BBB! But listed on website!

I had 2 couches steam cleaned. They did a great job!!! On time and were neat and professional.read more

Great job at an affordable price. Cleaner showed up on time and the quality of work was superb. I…read morewill hire them again.

Oh My! I needed last minute alterations to my pants. I was so very happy with the job that Irine…read moreprovided. The alterations was perfect. And Irine's customer service was excellent, she made me feel special. Also, I looked fly last night and felt very confident with my altered pants baby. I will be going back and I will certainly spread the word. Thank you Irine for your "EXCEPTIONAL" service. RRRRWWWNNN

I've used them twice so far. First time was great with Samantha. She came solo and took about 2.5…read morehours with my 1400 sq ft apartment. She had great attention to detail. The second time she was accompanied by a gentleman so it took them about an hour. I wasn't home but when I came back I saw one tub was not clean. There wasn't as much attention to detail as the first time. I reached out and let them know I didn't necessarily need it recleaned this go round but would appreciate a good clean the next time. They acknowledged it and assured a better clean next time. I'm due in a couple of weeks so we shall see. Prices are very reasonable, good availability and communication. Give them a try

Easy to schedule, showed up on time, Home was very clean upon completion. Very proffesional and…read moreEasy to deal with.

I just got hung upon by the owner Jefferey because He realizes that I will not use his company…read moreanymore. He just said "payment" as he rudely hung up as if he doesn't want to hear my feedback. I can only conclude that he doesn't care about the quality his business provides. When I reservedly told him dusting and vacuuming were not done well, his response was 'the ladies reported that you stepped on mopped floor'.... What does that have to do with their poor performance? And the 'mopped floor' they were referring to was our foyer area that they mopped as they were leaving so of course I have to step on it to close the door after them. I tried to be considerate with small and big issues; even when he put me in a bad situation two months ago by failing to keep the schedule and not showing up. It's upsetting to end with such disappointment. If anyone close to me asks, I don't recommend this company. Their fee is not worth their performance nor customer service by the owner.

Great team! I booked a last minute cleaning session and they were able to accommodate me. Consuelo…read morearrived punctual and got to work immediately. I work from home, so I was a bit nervous that it would cause an inconvenience for me. However, Consuelo was very respectful of my space. In regards to the service, the cleaning was spectacular! I pride myself in being a clean and organized person but Consuelo put my cleaning to shame. She cleaned areas I never would've thought of cleaning and she did an amazing job at it. Every appliance was left shinning. Every wall and door was wiped. Every surface was left without a fingerprint or dust. My floor, carpet, fan, curtains, everything was cleaned, disinfected, and polished. She even cleaned the stubborn wax off my candlesticks. Amazing! Definitely will be booking again!

I put out for a quote on getting our home deep cleaned and Jessi responded very quickly and…read moreanswered all of questions! She was easy to book with and straight forward on how much it would cost which I greatly appreciated. She was very communicative the day she came to clean our house letting me know once she arrived and left. She did an amazing job on our place! We were very happy coming home to a clean place with no dog hair or dust to be seen!

Great and affordable!! Love love love- would definitely recommend :) I love a good scrub.read more