Prompt, professional service, reasonable prices and an immaculately clean store staffed by friendly…read morepeople. We've used several dry cleaners in the area, mostly for shirts, and Lapels is far and away the best. Highly recommended.

Service requested for a certain date and was not completed after confirming 2 times prior.read more

I went to Zesty Cleaners simply by reviews on Katy Flewellen in Katy.. I took a black velvet suit…read morethat was expensive, but had been packed for at least 10 years.....could be almost considered vintage, but gorgeous. The Manager took special attention and even cut the delicate buttons off for safety. I was quoted a price upfront and a time to pick up. Not only was it ready, on time and priced, but the packaging was amazing with a sponge padded hanger and a protective covering over the top plus the plastic protection. This is service I had not experienced for 20 years. Other cleaners have either "lost" or "stolen" my clothes without compensation. And their customer service was non-existent. Have therefore NOT used a cleaners in years for anything that I definitely wanted returned to me. This apparently is family owned.....and the service is 100% top notch. Obviously highly recommended.

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

Very highly recommend. Professional, prompt, courteous. Overall wonderful people with good customer…read moreservice as their focus.

Awesome customer service. We've never seen prompt responses, timeliness, and professionalism from a…read moreservice vendor like we've seen with the folks at LaundryMaids

I am extremely particular about certain garments and the way they are laundered. I've never had a…read morerequest that delivered a less than superb result. My dry cleaning is always perfect. Even other members of my household love the results. As for my dress shirts, they are starched and pressed (not over-starched), and have no tiny little wrinkles like the way other budget dry cleaners leave shirts. I've been using Avalon since I moved to the area, and have found no one better. No broken buttons or damages. Keep up the good work! The customer service is also excellent. They have an app, which streamlines everything you could need to know. When it comes to favorite pieces, be specific, and they will even advise you. You definitely get what you pay for.

I had a very disappointing experience with this location. I specifically requested a callback to…read morediscuss the pricing of all my items before any work was done. I never received that call, so I called the store myself and was told someone would get back to me. Instead, the next day I received a text saying my items were ready for pickup, even though I had never approved the pricing. When I called to ask about it, the employee apologized and admitted I had been charged for an item at a price I never agreed to. She assured me she would apply a discount to make up for the mistake, but when I picked up my order, there was no discount. It got even worse. One of my items wasn't fully cleaned and a piece of the flowers were removed/fell off but I was never told. I brought it back to have it redone. When I got it back the second time, it had been burned. The lack of communication, failure to honor what was promised, and damage to my item made this a terrible experience. I definitely won't be returning, and I can't recommend this business.

Sharra was very helpful during my check in. I had problem between shirts being dry cleaned and/or…read morelaundered as really big price difference. She helped me make sure they were done correctly so I would get charged accordingly. I would recommend this service. Ellen

Cleaning wasn't ready when promised. Staff is rude and unapologetic. Will not use them again and do…read morenot recommend their services to anyone.

I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Clothes were promised by 5 PM yesterday. Still don't have them. Have a flight early tomorrow that…read morewe needed the clothes for. They don't answer their phone. Have been to the actual store at least 3 times today to get the items. They said they would call, never called. DO NOT TRUST THEM WITH YOUR CLOTHES.

The level of customer service provided by Maria P. is best in class. This woman does an impeccable…read morejob and i hope she is appreciated by management as much as she is by the customers.

The staff is amazing but the pricing is ridiculous. They charge $20 to clean a dress?read more

Great people great service lots of options In clean well kept place. Thanks for everythingread more

TERRIBLE. I used two tide pods and dryer sheets and my clothes felt itchy, rough and smelled…read morehorrible from their washers and dryers. It was extremely unclean in there as well. They charge 4 dollars to wash where as other places, like Tri-Mart, cost only 2.25 to wash clothes. The dryers did not dry my clothes well and I had to dry twice, which cost me more money to get my clothes dry. Do not recommend at all, go to Tri-Mart instead.

I was contacted by the owner and he made good on the issue, and I will return for their services.read more

I brought a leather jacket in to get dry cleaned. It had adhesive on the interior and specifically…read morementioned that was the issue I was bringing it in for. They acknowledged that and gave me a pick up date of two weeks out. When I came to pick it up they had not performed the agreed upon service. They told me to come back 3 days later which I did. It still was not ready they told me to pickup at a separate location if I didn't want to wait longer. I went to the second location and upon receiving the jacket was charged $70 and the issue I brought the jacket in for was not cleaned or addressed at all. The entire jacket doesn't even look like it's been cleaned at a cleaners. I will not ever be going back to an Avalon what poor service.

Pepe does a fantastic job every time we have used him for both boot repair and upholstery work.read more