Decided to use there Scottish and Irish mix soils for our vegetable and berry garden beds. Previous experiences with other soil venders had lots of plastic, string and stuff in it asked my family to keep an eye out and try to pick out as much as possible. Not sure I was just lucky or McFarlanes's picks out as much trash as possible. Extremely satisfied with 4 yards and counting of what call clean soil. Thank you. Will do business again. read more

This is the only place to go in Vancouver Reasonable and quick with no. B. S. Like down the street !!! Always consistent $$. read more

Excellent. The lady I spoke with on the phone was helpful, friendly, and explained everything to a T. The product was exactly what was expected, the delivery was on time and dropped in the absolute best location with zero damage to the property. They were friendly, professional, and exceeded expectations. We will absolutely use McFarlane's again! read more

Always great customer service here. Friendly employees, especially Tino who is always helpful.

They have always been fair with prices. I wish there was a flat $15 fee, but there isn't anymore. Without a coupon, McFarlane's is probably the best local place to go. ALWAYS very friendly & courteous. read more

I love this place. The customer service and advice is always top notch. Their delivery drivers are friendly and helpful. And their products are great. I've used the Scottish Blend for my raised beds and their superfine bark. All outstanding. I only ever go here. They're the best! read more

First, can companies charge tax on a delivery? They do! Bought 3 cu yards for a total of $224. But the real burn was that what was delivered looked like a mere 1.5 cu yd. They offered an$50 gift card but that doesn't help when I need another delivery which they'd just screw me on again. Had used them before without issue so I know what a cu yd should look like. read more

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Surprisingly exceptional customer service, Lindy kept me informed of delivery day and time they would call to set up a 2 hour window for delivery, even fit me in with a huge delivery the next day! Delivery gentleman was on time, polite, efficient, and drove his truck excellently in and out of my driveway with no problem. The bright Doug fir bark is a pretty Amber colored brown, smells great. Will definitely order again. Only downside is when you place an order they give you a designated delivery "day" and you don't know the time until that morning. But if you are available to be home during the day it worked out excellently. Maybe not ideal for busy schedules. read more

I spoke with Tina and requested delivery on Sunday after 2pm. I prepaid for 2 yards of compost with delivery fee for $108. Tina called on Sunday morning and left a message saying they have to reschedule because their driver stop delivering at noon due to not having a full schedule. If I had known that they cannot commit to the delivery then I would not worked on my yard until 10pm that night with anticipation that they would deliver the compost the following day. I called back to McFarlane's and requested delivery for Friday at 4pm for the following week. Tina booked me for that date but said she cannot guarantee the appointment because if her driver isn't booked until 4pm then they will call to cancel the appointment and reschedule. She commented that if I am not happy with their delivery policy, then I can do my business elsewhere. Due to the unreliable deliver service and poor customer service, I rather purchase compost somewhere else. read more

About 3 weeks ago, my husband and I ordered 5 yards of McFarlane's Dark Hemlock Mulch that was delivered the next day. We carefully spread the mulch in 1 inch layering on top of landscaping fabric. At about 8:00am on Saturday morning my husband came home and noticed smoke coming up from our side yard. The ground where the mulch was spread and our fence were up in flames! The fire department came and we were told that the mulch was the cause of the fire. This was not because the weather was hot that week as it was of 65º-79º F. Mulch goes through a process of decomposition and is supposed to be regulated and considered safe in regards to combustion by the time it is delivered to the consumer. We were mortified. What if we had not come home that morning? Our entire home could have burned to the ground. When we spoke to Kathleen McFarlane, one of the owners of McFarlane's Bark, she was rude and we were immediately dismissed and told that it was not their responsibility. She sounded like she was reading from a script. McFarlane's website states "As it is our objective to continually raise the standard of our products we have been submitting our compost products for testing since 1993. In meeting the required monthly testing parameters that have been set by the U.S. Composting Council, we maintain the "Seal of Testing Assurance"." After inquiring about the temperature readings and testings of their mulch piles (required monthly testing parameters and "Seal of Testing Assurance"), including the one that was delivered to our home, Ms. McFarlane stated "umm no, we don't take the temperature of our mulch piles", and proceeded to recite her previous statement in that it was not their responsibility. Composting Facilities are required, by law, to regulate the temperature of compost piles that must meet a standard in order to then sell it the consumer. Pursuant to WAC 173-350-220(4)(vii)(B), ..."The temperature of the active compost pile must be maintained at fifty-five degrees Celsius (one hundred thirty-one degrees Fahrenheit) or higher for three consecutive days (seventy-two hours.." We were shocked by this woman's statement, let alone the unprofessional-ism and immediate dis-concern from one of the business owners herself towards a clients concerns. Why is this company still operating when they are clearly selling the consumer an inferior product and yet they misrepresent on their website that they persevere in their obligation to produce safe, uniform and superior products. When in reality, once they receive your money, any issues that may arise are simply "not their responsibility" and you're treated like they don't care about the customer or that there was a concern with their product. We are not trying to be petty or rude with this review, just truthful and maybe if we had read a review like this prior to doing business with this company, we would have been spared from this horrible experience. If you have any regard for customer service, professionalism or fire prevention, I would highly recommend that you do not do business with this company. read more

What a terrible supplier, We had been doing business with them for over 20 years and lately they have gone down hill....we have purchased materials and dumped our landscape company's yard debris there, with a average cost of about a thousand bucks a month for all of our crews in dump fees which we have always paid them perfectly and on time every time. The last straw was when we sent a crew in today to dump yard debris and the Manager told my guys that they closed our account for now??? When I asked her what the heck she was talking about she said it was because they found a piece of paper trash last week in one of the loads and assumed it came from one of our trucks? So they closed our account. Really are you kidding me I said after 20 years doing business and being a great pay, long customer customer you just assume some small piece of trash came out of our truck a week ago and you turn my guys away today? Your company cant even pic up the phone to discuss it with us or send us a message and then just surprise us with this BS on a Friday evening? I guess the economy must be doing good if Mcfarlan's Bark Inc can just throw away there long term customers business that easy.... read more